--- title: "Truora Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Truora Software - reviews, pricing plans, popular comparisons to other Identity Verification products and more." source_url: "https://www.capterra.com/p/250763/Truchecks/" page_type: "product" language: "en" --- # Truora Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Truora ## What is Truora? Grow your business efficiently with our digital solutions. Background Checks: Automate your users and employees background verification for KYC and AML compliance. Digital Identity verification: Automate and simplify your users identity verification to be sure they are who they claim to be Electronic Signature: Collect signatures in a simple and seamless way WhatsApp Customer Engagement: Increase your conversion rate by automating your customer service, marketing campaigns and sales processes ## What is Truora used for? [Background Check](https://www.capterra.com/background-check-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Authentication](https://www.capterra.com/authentication-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Truora?[Manage this product listing](https://www.g2.com/products/truora/claim_requests/new?auto=true) ## Truora Overview Updated September 2026 AI summary Truora provides businesses with background check, identity management, and fraud detection tools designed for organizations of any size. Supporting functions like compliance management, criminal history verification, and real-time monitoring, it offers features such as customizable reports, workflow management, and integration capabilities. Truora is available via cloud and web-based platforms, compatible with major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Truora 4.8 (6) VS. [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting Price Contact vendor Starting Price $259 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.9 (3) Value For Money 4.3 (6) Value For Money 4.7 (3) Customer Service 4.5 (6) Customer Service 4.8 (3) ## Truora alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/213867/AU10TIX/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Veriff](https://www.capterra.com/p/197760/Veriff/) [4.7 (3)](https://www.capterra.com/p/197760/Veriff/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197760/Veriff/) [Plaid](https://www.capterra.com/p/174384/Plaid/) [4.4 (106)](https://www.capterra.com/p/174384/Plaid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174384/Plaid/) [Simplici](https://www.capterra.com/p/10013266/Simplici/) [0.0](https://www.capterra.com/p/10013266/Simplici/#reviews) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013266/Simplici/) ## FAQs about Truora Overview ### What company size and specific industries is Truora built for? Truora is designed for companies in fintech, banking, retail, e-commerce, logistics, HR, technology, ridesharing, rentals, and real estate. The vendor description does not specify a company size, so it appears suited to organizations in those sectors rather than a single market segment. Features and Usability ### What are the key features of Truora? Truora offers identity verification, authentication, fraud detection, and background screening for risk and compliance workflows. It also includes digital and electronic signature tools such as signature capture, signature creation, and multi-party signing, plus workflow automation, role-based permissions, APIs, integrations, and real-time reporting. Getting Started and Support ### What training and onboarding options does Truora offer? Truora provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Truora offer? Truora provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Support coverage is available across multiple channels, giving users several ways to get help. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 709 Identity Verification reviews Capterra data shows that buyers of background check software rank the following features as their top priorities: - **Background Screening** (**54%** of reviewers rated this feature as critical) - **Identity Verification** (**50%**) - **Criminal History Verification** (**56%**) Truora supports all three features that reviewers rate most important: **Background Screening**, **Identity Verification**, and **Criminal History Verification**. Together, these capabilities help businesses confirm candidate information, review risk factors more thoroughly, and make hiring or onboarding decisions with greater confidence, allowing teams to reduce manual checks and move faster with more reliable screening results. Background Screening 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Researching and validating a person's criminal, educational, job or financial records Criminal History Verification 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Verify an individual's arrest record through connection with a criminal database Data Verification 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies Multi-Factor Authentication 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Access Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Control and manage access to company resources Credential Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Truora 68 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Criminal History Verification: Verify an individual's arrest record through connection with a criminal database - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Fraud Detection: Identify and prevent suspicious activity - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Member Accounts: Accounts held by members of an organization - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Language: Manage and support multiple languages - Multi-Party Signing: Share documents with different users to collect multiple signatures - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Signature Capture: Digitally capture and store a person's handwritten signature - Signature Creation: Create and design custom email signatures - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.3 (6) ### Starting price Free trial available Value for money 4.3 (6) 4.3 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (6) 4.5 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Adriana Maria M. Administradora de emporedas Banking ### "Facilidad y seguridad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 mi experiencia con troura es de satisfacción total, me gusta lo rápido que obtengo los resultados Pros Esta herramienta ha mejorado el tiempo en la selección de mis candidatos, de fácil manejo. Cons claridad en la información, continuos correos informando cualquier falla en el sistema Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 31, 2023 Thank you for your feedback! Your response helps us improve to provide the best service possible. Manuel Felipe D. Driver's Success Manager Information Technology and Services ### "Easy to use and affordable all-in-one BGC platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Pros Affordable and easy to use. Quick results and coverage for the largest Latin American economies. Cons It would be nice to have a better way to consolidate, verify, and approve/reject documents (other than IDs) collected during onboarding using WhatsApp chats. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 23, 2023 Thank you for your review! Your comments help us to keep improving and provide the best service possible. We will evaluate your request on additional document verification through WhatsApp. DV David V. Director Comercial Human Resources ### "Comentarios de AGDA Recursos Humanos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 El checar los antecedentes y background general de las personas que reclutamos es esencial para saber si son de confianza y si pueden permanecer en el trabajo, lo cual es muy importante para nuestros clientes. Pros El producto es muy facil de accesar y consultar, la respuesta es casi inmediata, el nivel de detalle que proporciona en caso de encontrar procesos pendientes de las personas y la calificacion total que proporciona basado en los hallazgos encontrados de las personas. Cons Hasta hoy no hay nada que no me guste, me parece muy buena herramienta para checar el background de nuestros candidatos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WB Wilian B. Backend Specialist Information Technology and Services ### "Such as an expected tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 We need background check processing Pros Easy to use, valid data verification, great support Cons Easy integration with any platform, more customizable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 23, 2023 Thank you for your review! Your answers help us to keep improving and provide the best possible service. AM Arelii M. Hiring Supervisor Consumer Services ### "My experience with truora, easy and efficient." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 20, 2023 Great, before trurora I spent at least double of time recolecting information. Pros The features that we as company rely on are the verification and validation process on the cbackground checks. The visibility of the information makes the process easier. Cons I really enjoy interacting with the tools,. Reasons for choosing Truora Price and effectiveness Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 23, 2023 Thank you for your review! Your answers help us to keep improving and provide the best possible service! AN Anonymous User Ejecutiva Multi skin Transportation/Trucking/Railroad ### "Verificación de datos " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 2, 2022 Permite trabajar rápido al buscar diferentes personas por el rut Pros Antecedentes legales y financieros completos para poder evaluar a un cliente de manera real y poder aceptar o rechazar en una entidad Cons Ciertos nombres o antecedentes no son entendibles ya sea porque están transcritos directo desde el poder judicial,solo hay que guiarse por el puntaje Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.