--- title: "Cloud9HR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloud9HR Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/250766/Cloud9HR/" page_type: "product" language: "en" --- # Cloud9HR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cloud9HR ## What is Cloud9HR? Cloud9HR Software is designed for easy navigation and daily use ranging from employee onboarding/management to payroll and supporting reports. With 25 years of Payroll an HR experience we made this software easy to use to achieve accurate payroll and tax compliance for novice to very experienced administrators, PEO's and business owners. Cloud9HR is for companies that are US based with 1 or more W2 employees. It supports 1099. You will be supported by a team of responsive usage experts. ## What is Cloud9HR used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloud9HR?[Manage this product listing](https://www.g2.com/products/cloud9hr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloud9HR 4.0 (6) VS. [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (6) Ease Of Use 4.8 (4,312) Value For Money 4.3 (6) Value For Money 4.7 (3,960) Customer Service 4.7 (6) Customer Service 4.7 (4,061) ## Cloud9HR alternatives Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (4,225)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/250766/Cloud9HR/alternatives/) ## FAQs about Cloud9HR Overview ### What company size and specific industries is Cloud9HR built for? Cloud9HR is designed for U.S. businesses in any industry, making it suitable for companies across sectors that need payroll and HR management. It is intended for organizations handling employee onboarding, payroll processing, federal and state tax compliance, and financial integration, regardless of company size. Features and Usability ### What are the key features of Cloud9HR? Cloud9HR offers HR management tools including employee database, onboarding, offboarding, and self service portal features. It also includes payroll management, payroll outsourcing, direct deposit, check printing, compensation management, tax calculation, tax compliance, payroll reporting, benefits management, compliance management, and time & attendance with time tracking. Getting Started and Support ### What training and onboarding options does Cloud9HR offer? Cloud9HR provides in-person training and videos to help teams get started. In-person sessions allow direct guidance during setup and early use, while videos support self-paced reference and step-by-step learning for common tasks. Getting Started and Support ### What customer support options does Cloud9HR offer? Cloud9HR provides FAQ/forum access, a knowledge base, phone support, and chat. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 18,203 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Cloud9HR supports all three features reviewers identify as most important: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage compensation more efficiently and maintain better financial oversight. Payroll Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Direct Deposit 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Digitally deposit correct payroll amounts into individual employee's bank accounts Payroll Reporting 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Tax Compliance 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Benefits Management Record employee's benefit plans and selections throughout career progression Check Printing Print paychecks issued to confirm payment of wages or salary Cloud9HR 17 features ### All Features - Benefits Management: Record employee's benefit plans and selections throughout career progression - Check Printing: Print paychecks issued to confirm payment of wages or salary - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Direct Deposit: Digitally deposit correct payroll amounts into individual employee's bank accounts - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy --- Get Advice We can help you find the software with the features you need. Features 4.0 (6) 4.0 Based on 6 reviews ## Pricing Value for money 4.3 (6) ### Starting price Free trial not available Value for money 4.3 (6) 4.3 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 6 reviews Filter by rating 5(2) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent KG Kem G. Office Manager Retail ### "Honest" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 8, 2022 People awesome product not so much Pros Calendar auto updateEasy reset of password Cons Auto download to computer you useIf not using the package no integration with vacation tracking or days offThe reports for our needs are terrible Reasons for choosing Cloud9HR We didn’t have a choice they moved us to it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dean S. CEO Retail ### "Clean" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 6, 2022 Overall experience has only been over the past two months, but it has been positive. Pros Above everything else, I just feel it's simply designed and organized. Simplicity and ease of use. Cons Overall I don't have much to say here. The software just works for us. We're not a huge company so our needs aren't too extensive, but this has worked great for us. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) I changed employers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Laurel N. Office Manager Construction ### "Cloud9HR" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 30, 2022 It’s not bad, we use it regularly and appreciate the help with it. Pros The customer service is great and once someone explains it, it’s easy to navigate. Cons Unless someone tells you, walks you through a bit, it can be confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Emily H. Human Resource Manager Construction ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2022 Overall Cloud9 has been great! It is easy to train employees and new admins on this system. Pros Cloud9 is easy and almost error-proof. It has all of the onboarding in one place that takes employees step by step. For my HR Coordinators, it also is step by step where training is easy. The ability to help employees is greatly increased for these reasons as there is not any question about what they have to do. Cons I would love to see the ability to set paystubs to be emailed to employees automatically. Another thing would be to have is an App where employees can access their profile and paystubs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Emily O. Owner Construction ### "User friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 29, 2022 Pretty painless! Pros The ease of onboarding, being able to input and run direct deposit, and the reports available Cons I don’t like that as an admin I can’t put in my own reimbursements or permanent expenses nor repeated deductions. And I appreciate the care for security but I hate changing my password so often. Reasons for choosing Cloud9HR My payroll company picked it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Macey L. Office Manager Furniture ### "Very user friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2022 Cloud9HR overall has made my job as the office manager very organized with everything in one place. Pros I love how easy this product is to use and understand. The migration was very simple and everyone at PDR is always available to help when needed. Cons I don't believe anything is missing. The only time I have questions is with new hires, only because they don't happen often. But I can always get the help I need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.