# MAPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MAPRO the right Vacation Rental solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250782/MAPRO/reviews --- MAPRO 4.8 (10) [View alternatives](https://www.capterra.com/p/250782/MAPRO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MAPRO Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Debora B. Reservation Specialist Hospitality Used the software for: 2+ years ### "They are wonderful! " December 12, 2023 5.0 I love them! They are truly the best out of so many out there. Pros Mapro has an excellent software. It is easy to work with and it works 100% of the time. I mostly work with the reservations part and it is easy to learn and very self explanatory. I never have issues and working with customer service and sales, you need to have a reliable product and we do with Mapro. Cons I love everything about Mapro, they are always bettering themselves and they are excellent. Their customer support is amazing as well! Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Because Mapro is truly the best one out there. Review Source Response from MAPRO January 9, 2024 Dear Debora, Thank you for your kind words and support! We're thrilled to hear you're satisfied with our software and customer service. We aim to keep improving for valued customers like you! MD Marcela D. General Manager Hospitality Used the software for: 2+ years ### "Excellent service and customer care" January 3, 2024 5.0 My overall experience with Mapro is very positive. We practically started using Mapro as soon as they launched the company and we could see how much effort and improvement the \[sensitive content hidden\] made to make this a special platform for us. Pros Mapro is very easy to start using, and it has a great customer care team who is always available to help whenever you need them. Cons There is nothing I do not like about Mapro. Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Ciirus was very difficult to use and the customer service was not great. Review Source Response from MAPRO January 9, 2024 Dear Marcela, Thank you so much for your positive words and loyalty. We're thrilled to know you appreciate our efforts and our customer care team. Thanks for choosing us. Best, JS Jessica S. Manager Hospitality Used the software for: 2+ years ### "Amazing PMS for operational, but deficient for Resevation Control/integration w/ OTAs" November 27, 2023 4.0 Pros Operation system w/ WO's , alerts, and recurring option Cons Reservation Control/integration w/ OTAs are too deficient and constantly with errors, where we don't have a customer support quick enough to assist, revenue loss is becoming a great concern Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) financial & operation system with liverez was non-existent Review Source AR Aline R. General Manager Hospitality Used the software for: 6-12 months ### "The best vacation home system " January 6, 2024 5.0 Mapro helps a lot on my daily tasks with customers and our team. Pros It is a easy system and their customer service is always available to help Cons In this year, we don’t have any concerts about them, they are always available to help and listening our needs to make a better system. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Their customer service took so long to help us when we need it Review Source Response from MAPRO January 11, 2024 Dear Aline, we're delighted to hear that our system enhances your daily tasks and team communication. Your feedback greatly contributes to making our services even better. Thanks for sharing your experience with us! DE Diego E. Manager Real Estate Used the software for: Less than 6 months ### "The best management software available on the market" November 25, 2023 5.0 It has been great, not only the software but also the customer service. All 5 stars Pros Easy to use, friendly interface and professional team Cons So far Mapro has checked every box that my business needs. Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Referral from a property manager that was already using Mapro Review Source KB Kathleen B. Hospitality Operations Manager and Listing Specialist Hospitality Used the software for: 6-12 months ### "Kathleen's review" November 24, 2023 4.0 An incredible experience with their features, customer service, features development. What makes me feel the most confident and well with MAPRO is that the team is always there helping and doing their best. Pros The costumer service is completely amazing, the whole team is always there anytime we need, doing their best to help us. Cons Just the calendar function some time ago, but today it is amazing, works properly and it is faster. Review Source Response from MAPRO January 9, 2024 Dear Kathleen, thank you for your kind review! We are thrilled to hear about your positive experience with our team and the improvements made to the calendar function. Your support means a lot to us! MB Michelle B. CFO Hospitality Used the software for: Less than 6 months ### "Complete system" December 4, 2023 5.0 Pros The support is wonderful! and the system is the most complete of all that I have tested on the market... Cons It's part of the process and we understand, but some bugs in the system or some information that isn't yet 100% is what I would say. I think there should be a mobile version too! Using the system via the web on your cell phone is very bad...lol I know the system is for managing vacation home properties, but a more complete financial module would be great for a management company. It would help a lot in complete management. Review Source Response from MAPRO January 9, 2024 Dear Michelle, we appreciate your constructive feedback! We're delighted you find our support helpful and the system comprehensive. Thanks for your suggestions regarding the mobile version and financial module. We'll take these into consideration. JT John T. Manager Commercial Real Estate Used the software for: Less than 6 months ### "Five Stars Software" November 26, 2023 5.0 Pros Great customer support and great value for the cost. Makes it much easier to control cleaning schedules and share finances and occupation with owners. If you engage in using all the tools the platform offers, it makes a breeze to manage multiple properties. Cons The downside for me is that besides all the calculations being accurate and reflecting the data from the booking websites it is not very intuitive to make sense of how it is presented on the reservation summary. What is being charged from the guest, what is tax and what is our commission. But a little thinking gets you trough it. Review Source DR Dante R. Accountant Financial Services Used the software for: 1-2 years ### "FIVE STARS!" November 28, 2023 5.0 Pros Easy to use. Mapro is reliable and strong. Great for my industry! Cons Nothing to be considered. I really like and recommend MAPRO for all my Property Management Clients. Review Source Response from MAPRO January 9, 2024 Dear Dante, Thank you for your positive feedback and recommendations. We're delighted to hear about your satisfaction with our product. Best, MAPRO Team CP Cheliz P. admin Environmental Services Used the software for: Less than 6 months ### "User Friendly" November 24, 2023 5.0 Pros i likehow convienietn, user friendly and organized it all is! Cons There is no downside. I liked using the system Review Source Response from MAPRO January 9, 2024 Dear Cheliz, We're delighted to know you find our system convenient, user friendly and organized. We appreciate your positive feedback. Thank you! 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