--- title: "Startly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Startly Software - reviews, pricing plans, popular comparisons to other Time and Expense products and more." source_url: "https://www.capterra.com/p/250835/Startly/" page_type: "product" language: "en" --- # Startly Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Startly ## What is Startly? Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing. ## What is Startly used for? [Time and Expense](https://www.capterra.com/time-and-expense-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Startly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.startly.com&name=Startly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Startly 4.4 (10) VS. [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $10 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (10) Ease Of Use 4.5 (3,405) Value For Money 5.0 (6) Value For Money 4.4 (2,791) Customer Service 5.0 (8) Customer Service 4.5 (2,975) ## Startly alternatives [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (225)](https://www.capterra.com/p/190126/Tempo/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Startly Overview ### Which roles and teams benefit most from Startly? Startly is most used by operations leaders, finance teams, executives, and digital or cloud service leaders who need structured planning and execution. Operations and HR teams use it to standardize workflows and track initiatives, while finance and executive stakeholders rely on visibility into priorities, budgets, progress, and cross-functional accountability. Answer based on 10 reviews Overview ### What company size and specific industries is Startly built for? Startly is designed for small to mid-sized teams in IT and professional services, including managed service providers, engineers, healthcare and life sciences organizations, ad agencies, media and PR firms, project managers, and technicians or help desk support teams. Features and Usability ### What are the key features of Startly? Startly offers project management features like task management, project planning and scheduling, Gantt/timeline view, Kanban board, recurring tasks, and resource management. It also includes collaboration tools, commenting/notes, file sharing, workflow management, reporting and statistics, time and expense tracking, and access controls/permissions. Integrations ### Which third-party tools and platforms does Startly integrate with? Startly connects natively to Credit Card Connection. Getting Started and Support ### What training and onboarding options does Startly offer? Startly provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and following setup steps. Getting Started and Support ### What customer support options does Startly offer? Startly provides email/help desk support, FAQ/forum access, a knowledge base, phone support, and 24/7 live rep assistance. Support experience details are not available here, so no conclusions can be drawn about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,519 Time and Expense reviews Capterra reviewers highlight these as the features buyers care about most when choosing time and expense software: - **Project Time Tracking** (**68%** of reviewers rated this feature as critical) - **Time Tracking** (**61%**) - **Time & Expense Tracking** (**58%**) Startly supports **Time & Expense Tracking**. However, it does not include **Project Time Tracking** or **Time Tracking**. Instead, it offers **Calendar Management** (**62%**) and **Task Management** (**57%**), which can help teams organize schedules, keep work aligned with deadlines, and stay on top of assigned activities. These features are useful for helping businesses improve visibility into daily work and manage time-related processes more effectively. Customer Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Performance Metrics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Queue Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Startly 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Currency: Manage and handle various international currencies - Multiple Projects: Ability to handle several projects simultaneously - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (10) 3.9 Based on 10 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $10.00 Per User,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 10 reviews Filter by rating 5(5) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent VB Virginia B. Director of Operations Information Technology and Services ### "Startly Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2022 able to track timesheets, project start and end dates. Pros Project builds - easy timesheet submittal - very easy for end user timesheet approval - very easy for manager Cons timesheet adjustments- ok for admin. having to back out as impersonating resource, determine PM, impersonate PM and reject time, then impersonating resource again to adjust time. its a lot of steps. Team Member - would like to see from the team member level, the list of projects they are assigned to. like project history field, which would include client, project name, start/end dates, status of resource (open, completed, etc.) Project - would like to see more columns, like AE, PM, Fees, also want ability to expand or contract columns Search - want ability to search key words not just beginning with words. Switched from [Financial Management Cloud](https://www.capterra.com/p/117310/FinancialForce-Professional-Services-Automation-PSA/) Cost savings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Anne P. Sr. Director of Product & Marketing Design Information Technology and Services ### "Time and Expense" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2022 Great experience. Easy to use. Great customer service and support. Pros Tracking timesheets and expenses is very easy with this software. It's great that the projects I am working on can easily be added to the timesheet. Cons There are a few minor bugs but nothing that didn't allow me to complete my time and expense entries. Since I know this is the first version of this software, I am sure they will be resolved quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EH Emese H. Finance Manager Information Technology and Services ### "Product Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2022 Pros The product is easy to navigate, very user-friendly. Menu items are clear and simple to access. I was able to use this product without much direction. Cons Improvements to reporting and financials would be nice. Some enhancements have already taken place. Looking forward to further enhancements on the way. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Linda B. Director of Finance Information Technology and Services ### "Startly Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2022 The software is great and I am excited to see all the new enhancement to help us run our business more efficient and to have the data all in one place. Pros I like how easy it was to hit the ground running on day one. The application is very user friendly. Cons Just waiting for all the new releases to enhance our use. Switched from [Financial Management Cloud](https://www.capterra.com/p/117310/FinancialForce-Professional-Services-Automation-PSA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sal R. VP/Partner, Cloud Services Information Technology and Services ### "Opinions by Sal. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 4, 2022 Overall, the solution has a great look and feel, and easy to use. Pros Friendly look and feel. Easy to use Timesheet and Expense approval feature. Cons Limited functionality as a standard user. At this time additional role definitions are not available but aware they are under development. No reporting. No resource cost view for Management. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Joe S. VP, Operations, Partner Information Technology and Services ### "Startly Experience to Date" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Pros We like the ease of use and the fast implementation time. Cons We would like (and are already working with Startly) improved reporting capabilities. Switched from [Financial Management Cloud](https://www.capterra.com/p/117310/FinancialForce-Professional-Services-Automation-PSA/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JF Jessica F. Sr. Director, Human Resources Information Technology and Services ### "Great Product Still in Development" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 4, 2022 I have no complaints about the system. It is clear that there are still some kinks to workout, but fixes to bugs are completed quickly and without further issue. Pros The interface is modern and easy to navigate, and the aesthetic is really pleasing to the eye. Cons I receive pop-up errors often and have to log out, then back in. I'm unsure if this is a time-out feature, but it happens as I'm actively working in the system frequently. I would also like the ability to create reports ad-hoc. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brandon M. CEO Information Technology and Services ### "Simple. All-in-one solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Overall, it has been great experience for a product that just recently launched. This will be an amazing product. The support team at Startly has been wonderful and their commitment to building an incredible product runs deep within the product and Startly team. Pros I like the fact that it was built with the end user in mind. UI is very simple. It has a lot of features, but is not confusing. and it replaces three SaaS products that we use today at a fraction of the cost. Cons Reporting and dashboard could be better. It certainly will based on the input that we have been able to provide the Startly team. They continue to enhance its reporting capabilities. Switched from [Financial Management Cloud](https://www.capterra.com/p/117310/FinancialForce-Professional-Services-Automation-PSA/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Wanted a solution that was fully integrated and for a start-up like us, cost was a driving factor as well. great product..... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michael P. VP Digital Services Information Technology and Services ### "Finally, an all in one solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Pros Finally a product that provides, project management, time entry, expense reporting, and ticketing in one place. I no longer am wasting time logging into multiple sites to complete tasks. The UI is quick, well thought out, and simple to navigate. Cons I cannot think of a particular con for this product. It has consolidated my daily/weekly tasks in one place. I wish that this product existed sooner! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JZ Jess Z. Operations Analyst Information Technology and Services ### "Reliable and user-friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2022 Pros The program is intuitive and easy to use. Cons I look forward to future version where admins have more control. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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