--- title: "Chative Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chative Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/250855/Chative/" page_type: "product" language: "en" --- # Chative Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chative ## What is Chative? A TRULY omni-channel messaging platform empowered by AI. We enable businesses to SELL MORE, SELL DIRECTLY through social channels with the assistance of AI and automation. ## What is Chative used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chative?[Manage this product listing](https://www.g2.com/products/chative/claim_requests/new?auto=true) ## Chative Overview Updated September 2026 AI summary Chative provides small businesses with a live chat solution designed to improve customer engagement and support. Offering features such as real-time messaging, proactive chat, customizable branding, and chat history, it also supports multi-channel communication, file sharing, and CRM integration. Chative is accessible across cloud and a wide range of device platforms, making it adaptable to diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chative 4.5 (2) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $10 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (3,420) Value For Money 5.0 (1) Value For Money 4.4 (2,806) Customer Service 5.0 (1) Customer Service 4.5 (2,990) ## Chative alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## FAQs about Chative Overview ### What company size and specific industries is Chative built for? Chative is designed for e-commerce and other online businesses, especially small to mid-sized teams that want to manage sales, customer service, and social CRM across multiple touchpoints. It fits companies that need automation and simpler day-to-day customer communication in digital sales environments. Features and Usability ### What are the key features of Chative? Chative offers live chat and multi-channel communication, along with CRM, contact management, and customer history for tracking interactions. It also includes autoresponders, canned responses, transfers/routing, and proactive chat. Additional features include real-time analytics, reporting, tagging, document storage, file sharing, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Chative starts at free with the STARTER plan, which includes 30 days of conversation history, omni-channel inbox, unlimited channels, unlimited messages, and website live chat. The TEAM plan costs $10 per user/month, and BUSINESS costs $25 per user/month. A free trial is also available. Integrations ### Which third-party tools and platforms does Chative integrate with? Chative integrates with BotStar and supports bot-to-live handoffs for chat workflows. Its catalog focuses on connected customer messaging tools, with BotStar standing out as the only named third-party integration in the provided data. This makes BotStar the key platform confirmed for Chative integration. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Chative offer? Chative provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. These formats support self-directed learning and basic onboarding reference. Getting Started and Support ### What customer support options does Chative offer? Chative offers Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat support. Support quality feedback is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Chative supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions moving without delays, allowing teams to deliver more consistent support and sales experiences. Mobile Access 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding File Sharing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Canned Responses 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Offline Form 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Chative 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/250855/Chative/pricing/) STARTER $0.00 It includes: - Unlimited Messages - Unlimited Channels - 30 Days of Conversation History - Website Live Chat - Omni-channel Inbox TEAM $10.00 Per User,Per Month It includes: - 180 Days of Conversation History - Multimedia Attachment - Workflow - Knowledge Base - Customer Segmentation BUSINESS $25.00 Per User,Per Month It includes: - 3 Years of Conversation History - Dedicated Account Manager - API - Webhook - Custom App Branding - Custom Groups & Permissions Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CT Charlie T. Growth Partner Marketing and Advertising ### "Useful, attractive live chat app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 30, 2022 Pros Chative is a relatively new live chat app that is attractive, easy to set up and easy to use.You can create (as far as I know) unlimited different "channels". These channels have their own individual appearance and URLs. All different channels in an organisation are viewable from the unified inbox.The inbox is super easy to manage. You can filter by channel if necessary. There's a customer CRM where you can capture information, chat topic, tags, notes, see attachments etc. alongside the current chat history. It's easy to send messages with canned responses.Conversations can be auto or manually assigned. It's also simple to transfer conversations to other agents via the inbox. It's easy to add more chat agents.There is a functional iOS app which is super handy. Cons A knowledge base and automated responses would be nice.It would also be great to be able to assign individual chat agents to certain channels within an organisation rather than all of them. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Crisp](https://www.capterra.com/p/151292/Crisp/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Philippe R. Writer Writing and Editing ### "A promising LiveChat application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2022 I am a user of BotStar and when I saw Chative from the same team, I was really glad to use their product too. Chative is scalable and could adapt at many need for my websites. I can create multiple channels that permit me to have the right answer at the right place. The support is very reactive. Pros I love the capabilities to set up multiple channel for a same website. Embedded or from a widget, Chative offers multiple way to communicate with your customers. Cons This product is young and the team need more time to offer a great LiveChat plateform. I am confident in their futures updates. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) JivoChat have a big problem, that let me without LiveChat for days without feedback. So I decided to implement Chative, even in is early development stage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.