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A TRULY omni-channel messaging platform empowered by AI. We enable businesses to SELL MORE, SELL DIRECTLY through social channels with the assistance of AI and automation.
Provider
Chative
Located In
Vietnam
Foundation
2017
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Documentation, Videos
Support
Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum
E-COMMERCE and ONLINE BUSINESSES that want to save time and resources through automated sales processes, streamlined social CRM, and effortless customer service across all touch points.
Content Source: Chative
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Chative Reviews
"A promising LiveChat application"
Overall: I am a user of BotStar and when I saw Chative from the same team, I was really glad to use their product too. Chative is scalable and could adapt at many need for my websites. I can create multiple channels that permit me to have the right answer at the right place. The support is very reactive.
Pros: I love the capabilities to set up multiple channel for a same website. Embedded or from a widget, Chative offers multiple way to communicate with your customers.
Cons: This product is young and the team need more time to offer a great LiveChat plateform. I am confident in their futures updates.
"Useful, attractive live chat app"
Pros: Chative is a relatively new live chat app that is attractive, easy to set up and easy to use.You can create (as far as I know) unlimited different "channels". These channels have their own individual appearance and URLs. All different channels in an organisation are viewable from the unified inbox.The inbox is super easy to manage. You can filter by channel if necessary. There's a customer CRM where you can capture information, chat topic, tags, notes, see attachments etc. alongside the current chat history. It's easy to send messages with canned responses.Conversations can be auto or manually assigned. It's also simple to transfer conversations to other agents via the inbox. It's easy to add more chat agents.There is a functional iOS app which is super handy.
Cons: A knowledge base and automated responses would be nice.It would also be great to be able to assign individual chat agents to certain channels within an organisation rather than all of them.
