# Chative Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chative Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/250855/Chative --- # Chative Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chative ## What is Chative? A TRULY omni-channel messaging platform empowered by AI. We enable businesses to SELL MORE, SELL DIRECTLY through social channels with the assistance of AI and automation. ## What is Chative used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chative?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chative.io/&name=Chative) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chative 4.5 (2) VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (16,400) Value For Money 5.0 (1) Value For Money 4.5 (11,459) Customer Service 5.0 (1) Customer Service 4.4 (10,675) ## Chative alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Chative Overview ### What company size and specific industries is Chative built for? Chative is designed for e-commerce and other online businesses, especially small to mid-sized companies that need automated sales processes, social CRM, and customer service across multiple touch points. It fits digital-first teams in retail and related online commerce sectors that want to manage customer interactions efficiently. Features and Usability ### What are the key features of Chative? Chative offers live chat, multi-channel communication, and real-time consumer-facing chat for messaging with website visitors and customers. Core features also include CRM, contact management, canned responses, autoresponders, transfers/routing, transcripts and chat history, reporting/analytics, surveys and feedback, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Chative starts at Free with the STARTER plan, which includes 30 days of conversation history, an omni-channel inbox, unlimited channels, unlimited messages, and website live chat. The TEAM plan costs $10 per user monthly, and BUSINESS costs $25 per user monthly. A free version and free trial are available. Integrations ### Which third-party tools and platforms does Chative integrate with? Chative integrates with BotStar for chatbot and live chat workflows. The catalog data available here lists BotStar as the confirmed third-party integration, so the integration set is presented around that connected platform. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Chative offer? Chative provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Chative offer? Chative provides email/help desk, FAQ/forum resources, 24/7 live rep support, and chat. It appears to give users several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Branding 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding File Sharing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Canned Responses 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Offline Form 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Proactive Chat 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Chative 26 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Store and organize documents in a centralized system Public or private sharing of digital files such as documents, audio/video, images, and more Track interaction history by documenting conversations for contacts Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version STARTER $0.00 It includes: - Unlimited Messages - Unlimited Channels - 30 Days of Conversation History - Website Live Chat - Omni-channel Inbox TEAM $10.00 Per User,Per Month It includes: - 180 Days of Conversation History - Multimedia Attachment - Workflow - Knowledge Base - Customer Segmentation BUSINESS $25.00 Per User,Per Month It includes: - 3 Years of Conversation History - Dedicated Account Manager - API - Webhook - Custom App Branding - Custom Groups & Permissions Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CT Charlie T. Growth Partner Marketing and Advertising ### "Useful, attractive live chat app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 30, 2022 Pros Chative is a relatively new live chat app that is attractive, easy to set up and easy to use.You can create (as far as I know) unlimited different "channels". These channels have their own individual appearance and URLs. All different channels in an organisation are viewable from the unified inbox.The inbox is super easy to manage. You can filter by channel if necessary. There's a customer CRM where you can capture information, chat topic, tags, notes, see attachments etc. alongside the current chat history. It's easy to send messages with canned responses.Conversations can be auto or manually assigned. It's also simple to transfer conversations to other agents via the inbox. It's easy to add more chat agents.There is a functional iOS app which is super handy. Cons A knowledge base and automated responses would be nice.It would also be great to be able to assign individual chat agents to certain channels within an organisation rather than all of them. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Crisp](https://www.capterra.com/p/151292/Crisp/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Philippe R. Writer Writing and Editing ### "A promising LiveChat application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2022 I am a user of BotStar and when I saw Chative from the same team, I was really glad to use their product too. Chative is scalable and could adapt at many need for my websites. I can create multiple channels that permit me to have the right answer at the right place. The support is very reactive. Pros I love the capabilities to set up multiple channel for a same website. Embedded or from a widget, Chative offers multiple way to communicate with your customers. Cons This product is young and the team need more time to offer a great LiveChat plateform. I am confident in their futures updates. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) JivoChat have a big problem, that let me without LiveChat for days without feedback. So I decided to implement Chative, even in is early development stage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.