--- title: "Dynamics 365 Customer Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dynamics 365 Customer Voice Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/250859/Microsoft-Dynamics-365-Customer-Voice/" page_type: "product" language: "en" --- # Dynamics 365 Customer Voice Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support) Dynamics 365 Customer Voice ## What is Dynamics 365 Customer Voice? Microsoft Dynamics 365 Customer Voice enables companies to obtain, analyze and manage customer feedback from multiple channels, with customized surveys about a company's products and services. With this tool, it is possible to track satisfaction levels by collecting comments via text messages, email, QR Code, etc., and to set triggers throughout the business journey to receive alerts when customer comments deserve more attention. ## What is Dynamics 365 Customer Voice used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics 365 Customer Voice?[Manage this product listing](https://www.g2.com/products/dynamics-365-customer-voice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics 365 Customer Voice 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## Dynamics 365 Customer Voice alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/250859/Microsoft-Dynamics-365-Customer-Voice/alternatives/) ## FAQs about Dynamics 365 Customer Voice Overview ### What company size and specific industries is Dynamics 365 Customer Voice built for? Dynamics 365 Customer Voice is designed for companies in different segments that want detailed customer feedback on their products and services to improve customer experiences. It is suited to a range of business sizes rather than a single industry, making it relevant for organizations across multiple sectors that collect and review feedback. Features and Usability ### What are the key features of Dynamics 365 Customer Voice? Dynamics 365 Customer Voice offers feedback management, survey and poll management, and performance metrics. It supports the creation and distribution of surveys and polls, collection of customer responses, and tracking of feedback data through metrics for analysis and reporting. Getting Started and Support ### What training and onboarding options does Dynamics 365 Customer Voice offer? Dynamics 365 Customer Voice provides documentation for teams that want written reference material during setup and ongoing use. Documentation can support self-paced learning, feature lookup, and step-by-step guidance for common tasks. Getting Started and Support ### What customer support options does Dynamics 365 Customer Voice offer? Dynamics 365 Customer Voice provides Email/Help Desk support. Support quality is not described by reviewer feedback in the available data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,092 Customer Experience reviews Capterra data shows that buyers of customer satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Dynamics 365 Customer Voice supports **Feedback Management**, but it does not include **Customer Experience Management** or **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**), which gives teams another way to collect and review customer input. These features help businesses gather opinions, track responses, and turn feedback into service and experience improvements. Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.