# Dynamics 365 Customer Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dynamics 365 Customer Voice Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/250859/Microsoft-Dynamics-365-Customer-Voice --- # Dynamics 365 Customer Voice Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support) Dynamics 365 Customer Voice ## What is Dynamics 365 Customer Voice? Microsoft Dynamics 365 Customer Voice enables companies to obtain, analyze and manage customer feedback from multiple channels, with customized surveys about a company's products and services. With this tool, it is possible to track satisfaction levels by collecting comments via text messages, email, QR Code, etc., and to set triggers throughout the business journey to receive alerts when customer comments deserve more attention. ## What is Dynamics 365 Customer Voice used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics 365 Customer Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Dynamics 365 Customer Voice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics 365 Customer Voice 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Dynamics 365 Customer Voice alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/250859/Microsoft-Dynamics-365-Customer-Voice/alternatives/) ## FAQs about Dynamics 365 Customer Voice Overview ### What company size and specific industries is Dynamics 365 Customer Voice built for? Dynamics 365 Customer Voice is designed for companies of different sizes and segments that want detailed customer feedback on their products and services. It is not limited to a single industry, making it suitable for businesses across sectors that need customer input to improve experiences. Features and Usability ### What are the key features of Dynamics 365 Customer Voice? Dynamics 365 Customer Voice offers feedback management, survey and poll management, and performance metrics for collecting responses and tracking results. Its core features support the creation, distribution, and analysis of surveys and polls, along with tools for organizing customer feedback and measuring response data. Getting Started and Support ### What training and onboarding options does Dynamics 365 Customer Voice offer? Dynamics 365 Customer Voice provides documentation to help teams get started and reference product features. Documentation supports self-paced learning, offers written setup guidance, and gives users a place to check steps and details as they begin using the platform. Getting Started and Support ### What customer support options does Dynamics 365 Customer Voice offer? Dynamics 365 Customer Voice offers Email/Help Desk support for customer questions and issue resolution. No reviewer feedback is available about support experience, so no assessment can be made of response speed, helpfulness, or common frustrations. Users should expect support through that listed channel only. ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.