--- title: "Twilio User Authentication & Identity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Twilio User Authentication & Identity Software - reviews, pricing plans, popular comparisons to other Authentication products and more." source_url: "https://www.capterra.com/p/250929/Authy/" page_type: "product" language: "en" --- # Twilio User Authentication & Identity Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Twilio User Authentication & Identity ## What is Twilio User Authentication & Identity? Twilio User Authentication and Identity simplifies user verification with world class protection against fraud such as fake accounts, bots, account takeover, among others, increased OTP conversion, tailored user experiences, and lower operational costs. Twilio Verify is designed specifically for OTP conversion, fraud prevention, and account takeover protection so businesses build a trusted and authentic user base. Twilio Lookup uses mobile identity signals to provide smooth and robust protection for digital platforms and users, effectively minimizing fraudulent activities without compromising the user experience. ## What is Twilio User Authentication & Identity used for? [Authentication](https://www.capterra.com/authentication-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $0.05 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Twilio User Authentication & Identity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.twilio.com&name=Twilio User Authentication & Identity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Twilio User Authentication & Identity 4.8 (52) VS. [4.7 (945)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price $0.05 Usage Based Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.6 (929) Value For Money 4.9 (29) Value For Money 4.5 (489) Customer Service 4.6 (20) Customer Service 4.5 (509) ## Twilio User Authentication & Identity alternatives Highest Rated [4.9 (4,869)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (146)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (39)](https://www.capterra.com/p/203254/NordPass/reviews/) Starting price $3.59 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Twilio User Authentication & Identity Overview ### Which roles and teams benefit most from Twilio User Authentication & Identity? Twilio User Authentication & Identity is most used by software developers, engineering managers, and IT leaders who need to add secure login, verification, and identity checks into apps. Founders, CEOs, and operations or customer experience teams benefit from smoother onboarding, stronger account protection, and reduced fraud across digital services. Answer based on 52 reviews Overview ### What company size and industries is Twilio User Authentication & Identity built for? Twilio User Authentication & Identity is built primarily for small businesses, which make up 71% of reviewers, especially in Information Technology and Services at 15%. It also serves enterprise companies at 17% and midsize businesses at 12%, with additional adoption in Computer Software at 10% and Higher Education at 8%. Answer based on 52 reviews Features and Usability ### What are the key features of Twilio User Authentication & Identity? Twilio User Authentication & Identity includes core authentication features like two-factor authentication, multi-factor authentication, password management, and encrypted password storage. Reviewers most often highlight time-based code generation, multi-device sync across mobile and desktop, and account recovery with encrypted cloud backup, plus fraud detection and access controls as differentiators. Answer based on 23 reviews Limitations ### Does it have bugs or reliability issues? Twilio User Authentication & Identity works reliably for most teams and individuals, with few day-to-day issues during two-factor authentication. Many users report stable performance and responsive support, but some mention backend delays, inconsistent remember-device behavior, and minor interface gaps like missing service icons or occasional configuration friction. Answer based on 14 reviews Getting Started and Support ### How easy is it to recover access if a device is lost? Twilio User Authentication & Identity makes account recovery practical through backups, multi-device access, and account syncing tied to a user profile. Small teams and individual users value restoring MFA tokens after losing a phone, though some note recovery can take time and setup depends on keeping backup credentials available. Answer based on 17 reviews Getting Started and Support ### What customer support options does Twilio User Authentication & Identity offer? Twilio User Authentication & Identity provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support quality is not available, so no consistent patterns on response times, helpfulness, or common issues can be stated from reviewer comments. Security ### How does Twilio User Authentication & Identity handle data security and access control? Twilio User Authentication & Identity uses two-factor authentication, one-time passcodes that expire quickly, fingerprint authentication, account-specific verification, cloud backups, multi-device access, and recovery options for lost devices. Reviewers also note Verify helps catch fraudsters, but some criticize SMS verification as weaker security and limited support across some services. Answer based on 23 reviews Features and Usability ### How well does it handle authentication code generation? Twilio User Authentication & Identity generates time-based login codes quickly and makes copy-and-paste access easy across devices. Many users like the simple interface, search, and desktop access for two-factor authentication, though some mention occasional lag, short code windows, stale clipboard copies, and concerns about code length. Answer based on 19 reviews Features and Usability ### Is it easy to use for everyday two-factor authentication? Twilio User Authentication & Identity feels easy to learn and use for daily two-factor authentication across personal and work accounts. Many users find setup straightforward through QR code scanning and clear service icons, while some want better account organization, easier settings navigation, and more control over how apps are arranged. Answer based on 13 reviews ## Features AI summary Based on 1,100 Authentication reviews Capterra reviewers highlight these as the features buyers value most when choosing authentication software: - **Secure Login** (**69%** of reviewers rated this feature as critical) - **Two-Factor Authentication** (**66%**) - **Multi-Factor Authentication** (**61%**) Twilio User Authentication & Identity includes **Two-Factor Authentication** and **Multi-Factor Authentication**, covering two of the top capabilities buyers look for in authentication software. However, it does not offer **Secure Login**. Instead, the product provides other important features such as **Password Management** (**58%**), **Mobile Authentication** (**57%**), and **Single Sign On** (**51%**). These features help businesses improve access control, reduce password-related friction, and give teams more secure ways to verify users across devices and applications. Two-Factor Authentication 5.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user Multi-Factor Authentication 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Password Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Mobile Authentication 4.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Verify user identity through mobile devices Fraud Detection 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Activity Tracking 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Twilio User Authentication & Identity 26 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Validation: Verifies and confirms the accuracy of an address - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Auto Extraction: Automatically capture data from documents, records, or other online sources - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Data Aggregation and Publishing: Assemble data from multiple sources - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Domain Check: Verify the domain of an email address - Encrypted Password Storage: Passwords are stored in an encrypted format - Fraud Detection: Identify and prevent suspicious activity - KYC Compliance: Verify the identity, suitability, and risks involved with maintaining a business relationship - Mobile Access: Access software remotely via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Syntax Check: Removes improperly formatted email addresses - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Onboarding: Guide new users to understand and become proficient in using a product or service --- Get Advice We can help you find the software with the features you need. Features 4.7 (52) 4.7 Based on 52 reviews ## Pricing Value for money 4.9 (29) Free Trial Basic $0.05 Usage Based, Value for money 4.9 (29) 4.9 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (20) 4.6 Based on 20 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating 5(43) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SP sebastian P. gerente Construction ### "Muy rapido, comodo y seguro de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 28, 2023 Pros la facilidad de su uso, intuitivo y da garantias de seguridad Cons a veces es necesario recordar la clave de acceso Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Matteo M. Ingegnere Information Technology and Services ### "Autentificazione a due fattori sicura e affidabile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 7, 2023 Da quando mi è capitato di perdere le chiavi accesso con Google Authenticator ho deciso di passare a Account Security e non me ne sono mai pentito. Pros Il vantaggio principale di Account Security è il fatto che questo software consente di creare un account al quale associare tutte le chiavi di accesso a due fattori dei servizi che si è salvati. Se per un qualsiasi motivo il software viene cancellato, le chiavi di accesso possono essere recuperate facilmente rifacendo l'accesso al nostro account. Cons Per quanto riguarda la mia esperienza personale, Account Security non ha alcun difetto e lo consiglierei a tutti coloro che vogliono proteggere i proprio account con l'autenticazione a due fattori. Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Ho deciso di cambiare perché Account Security può essere ripristinato, se installato su altro pc o altro smartphone, tramite una password di backup. Google Authenticator, se viene accidentalmente cancellato o disinstallato, non permette più il recupero delle chiavi di accesso. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrea V. Artista Textil Design ### "Me ayuda a mantener seguras mis cuentas en diversas plataformas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2023 Me ha ido bastante bien, me siento segura usando este software, luego de haber tenido una mala experiencia con otro software donde creí que perdería el acceso a mis cuentas. Pero con este software, al tener un sistema de emergencia en caso de pérdida, me siento más confiable en usarlo. Pros Es muy sencilla de usar, me ofrece seguridad con su verificación en dos pasos. Se conecta con diversos softwares y sitios webs, por lo que lo puedo usar sin problemas. Me permite recuperar el acceso a mi cuenta en caso de pérdida del dispositivo. Cons No he tenido inconvenientes hasta ahora, me ha ido muy bien. Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Comencé a usar este software luego de tener un problema con el software de Google Authenticator, ya que perdí mi dispositivo y Google no me permitió recuperar la cuenta con el acceso. Tuve que ir a cada una de las aplicaciones donde tenía configurado Authenticator y pedir conversar con servicio al cliente de cada una para eliminar la autenticacion en dos pasos. Con Authy no pasa eso, porque tiene un sistema de emergencia para solucionar en estos casos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Data Scientist Information Technology and Services ### "Good Alternative" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 28, 2023 Happy with it in General, good alternative to authenticatiors which are only available on your mobile, if you loose your cell phone, you are in huge trouble getting back access to your accounts, it is not the case here at least, Pros What I really like about it is, you can access your MFA from different devices, so for example in case you loose your cell phone, you won't loose your access to your accounts, online Google Authenticator for example Cons a bit confusing terms for different passwords Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) [Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/) [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) as mentioned above, if you loose your phone you are in big trouble, Reasons for choosing Twilio User Authentication & Identity for mobile and desktop access, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sven G. Selbstständig Marketing and Advertising ### "Account Security Bewertung Alleseasy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2023 Pros Account Security ermöglicht auch unerfahrenen Nutzern, die Software einzurichten und zu benutzen. Cons Account Security macht das internet sichererer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IK Ismail K. Author Business Supplies and Equipment ### "Best Authenticator App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 31, 2022 Pros Twilio Authy is the free best authenticator app that has many options, making it easier to authenticate your accounts.Adding new accounts to your Authy account is extremely easy, you just need to enter your private key or scan the QR Code. After that, it will automatically generate one-time passcodes that will be expired within the next 30 seconds. Cons Recovering your account takes 24 hours in case you've lost your phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Development Manager E-Learning ### "Reasonable MFA tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 October 31, 2022 Pros Reasonably easy to configure; good built in synchronization Cons Difficult to manage lots of different MFA tokens Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tito M. Fundador e CEO Internet ### "Gosto muito do Authy da Twilio. Recomendo. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2022 Pros Na minha opinião um dos melhores softwares de 2FA. Ser para multiplos dispositivos é um diferencial, e o suporte funcionou bem quando precisei. Cons Não sei. Acho o melhor existente. Em outros eu acabei tendo problemas, mas no Authy os problemas que tive foram fáceis de solucionar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bruce S. Recruitment professional Staffing and Recruiting ### "Best in the Market for multiple functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2022 It has been a great experience overall with easy-to-access and easy-to-use features Pros It is easy to use and manage your details with simple steps with no problems and great security Cons There are backend issues that result in delays and take time to get resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Edward A. Product Owner Financial Services ### "A great option in a busy market" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 30, 2022 I think it was overall pretty well, just as I mentioned there are a lot of options for this type of product so it can get pretty crowded when choosing this type of solution. Pros It's very versatile and it provides a great solution to protect customer accounts, particularly the verify feature that can catch fraudsters. Cons Not really a knock against this product but this is a very busy market for this type of solution, so there are a lot of good options that can also compete with this solution if not in features but in price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/250929/Authy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.