# Twilio User Authentication & Identity Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Twilio User Authentication & Identity Software - reviews, pricing plans, popular comparisons to other Identity Management products and more.

Source: https://www.capterra.com/p/250929/Authy/pricing

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# 

 Twilio User Authentication & Identity Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Twilio User Authentication & Identity

## What is Twilio User Authentication & Identity?

Twilio User Authentication and Identity simplifies user verification with world class protection against fraud such as fake accounts, bots, account takeover, among others, increased OTP conversion, tailored user experiences, and lower operational costs. Twilio Verify is designed specifically for OTP conversion, fraud prevention, and account takeover protection so businesses build a trusted and authentic user base. Twilio Lookup uses mobile identity signals to provide smooth and robust protection for digital platforms and users, effectively minimizing fraudulent activities without compromising the user experience.

## What is Twilio User Authentication & Identity used for?

[Authentication](https://www.capterra.com/authentication-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/)

Overall rating

Based on 52 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$0.05

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Twilio User Authentication & Identity alternatives

Highest Rated

[4.9 (4,600)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

[4.7 (929)](https://www.capterra.com/p/119653/Okta/reviews/)

Starting price

$6.00

Per User, Per Month

[4.7 (136)](https://www.capterra.com/p/154900/Auth0/reviews/)

Starting price

Contact vendor for pricing

[4.6 (34)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Authentication

4.9 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Verify user identity through mobile devices

Two-Factor Authentication

5.0 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Extra layer of security that requires not only a password and username but also something specific to that user

Multi-Factor Authentication

4.5 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Request two or more credentials to prove user's identity before granting access to systems

Fraud Detection

3.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Identify and prevent suspicious activity

Activity Tracking

3.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Twilio User Authentication & Identity 26 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Verifies and confirms the accuracy of an address

A way for institutions and businesses to check the age of their customers/clients.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Anti-money laundering compliance helps businesses uncover suspicious financial activity

Application programming interface that allows for integration with other systems/databases

Verify the identity of users/devices to enable secure access

Automatically capture data from documents, records, or other online sources

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Assemble data from multiple sources

Establish guidelines about how much and what kind of data can be stored in the repository

Verify the domain of an email address

Passwords are stored in an encrypted format

Identify and prevent suspicious activity

Verify the identity, suitability, and risks involved with maintaining a business relationship

Access software remotely via mobile devices

Verify user identity through mobile devices

Request two or more credentials to prove user's identity before granting access to systems

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Removes improperly formatted email addresses

Extra layer of security that requires not only a password and username but also something specific to that user

Guide new users to understand and become proficient in using a product or service

Get Advice

We can help you find the software with the features you need.

Features

4.7 (52)

4.7

Based on 52 reviews

## Pricing

Value for money

4.9 (29)

Free Trial

Basic

$0.05

Usage Based,

Value for money

4.9 (29)

4.9

Based on 29 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (20)

4.6

Based on 20 reviews

## User reviews

Overall rating

4.8

Based on 52 reviews

Filter by rating

5(43)

4(8)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SP

sebastian p.

gerente

Construction

### "Muy rapido, comodo y seguro de usar"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 28, 2023

Pros

la facilidad de su uso, intuitivo y da garantias de seguridad

Cons

a veces es necesario recordar la clave de acceso

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Matteo M.

Ingegnere

Information Technology and Services

### "Autentificazione a due fattori sicura e affidabile"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 7, 2023

Da quando mi è capitato di perdere le chiavi accesso con Google Authenticator ho deciso di passare a Account Security e non me ne sono mai pentito.

Pros

Il vantaggio principale di Account Security è il fatto che questo software consente di creare un account al quale associare tutte le chiavi di accesso a due fattori dei servizi che si è salvati. Se per un qualsiasi motivo il software viene cancellato, le chiavi di accesso possono essere recuperate facilmente rifacendo l'accesso al nostro account.

Cons

Per quanto riguarda la mia esperienza personale, Account Security non ha alcun difetto e lo consiglierei a tutti coloro che vogliono proteggere i proprio account con l'autenticazione a due fattori.

Switched from

[Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)

Ho deciso di cambiare perché Account Security può essere ripristinato, se installato su altro pc o altro smartphone, tramite una password di backup. Google Authenticator, se viene accidentalmente cancellato o disinstallato, non permette più il recupero delle chiavi di accesso.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Andrea V.

Artista Textil

Design

### "Me ayuda a mantener seguras mis cuentas en diversas plataformas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2023

Me ha ido bastante bien, me siento segura usando este software, luego de haber tenido una mala experiencia con otro software donde creí que perdería el acceso a mis cuentas. Pero con este software, al tener un sistema de emergencia en caso de pérdida, me siento más confiable en usarlo.

Pros

Es muy sencilla de usar, me ofrece seguridad con su verificación en dos pasos. Se conecta con diversos softwares y sitios webs, por lo que lo puedo usar sin problemas. Me permite recuperar el acceso a mi cuenta en caso de pérdida del dispositivo.

Cons

No he tenido inconvenientes hasta ahora, me ha ido muy bien.

Switched from

[Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)

Comencé a usar este software luego de tener un problema con el software de Google Authenticator, ya que perdí mi dispositivo y Google no me permitió recuperar la cuenta con el acceso. Tuve que ir a cada una de las aplicaciones donde tenía configurado Authenticator y pedir conversar con servicio al cliente de cada una para eliminar la autenticacion en dos pasos. Con Authy no pasa eso, porque tiene un sistema de emergencia para solucionar en estos casos.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Senior Data Scientist

Information Technology and Services

### "Good Alternative"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 28, 2023

Happy with it in General, good alternative to authenticatiors which are only available on your mobile, if you loose your cell phone, you are in huge trouble getting back access to your accounts, it is not the case here at least,

Pros

What I really like about it is, you can access your MFA from different devices, so for example in case you loose your cell phone, you won't loose your access to your accounts, online Google Authenticator for example

Cons

a bit confusing terms for different passwords

Switched from

[Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)

[Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/)

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)

as mentioned above, if you loose your phone you are in big trouble,

Reasons for choosing Twilio User Authentication & Identity

for mobile and desktop access,

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Sven G.

Selbstständig

Marketing and Advertising

### "Account Security Bewertung Alleseasy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2023

Pros

Account Security ermöglicht auch unerfahrenen Nutzern, die Software einzurichten und zu benutzen.

Cons

Account Security macht das internet sichererer

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IK

Ismail K.

Author

Business Supplies and Equipment

### "Best Authenticator App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 31, 2022

Pros

Twilio Authy is the free best authenticator app that has many options, making it easier to authenticate your accounts.Adding new accounts to your Authy account is extremely easy, you just need to enter your private key or scan the QR Code. After that, it will automatically generate one-time passcodes that will be expired within the next 30 seconds.

Cons

Recovering your account takes 24 hours in case you've lost your phone.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Development Manager

E-Learning

### "Reasonable MFA tools"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

October 31, 2022

Pros

Reasonably easy to configure; good built in synchronization

Cons

Difficult to manage lots of different MFA tokens

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tito M.

Fundador e CEO

Internet

### "Gosto muito do Authy da Twilio. Recomendo. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2022

Pros

Na minha opinião um dos melhores softwares de 2FA. Ser para multiplos dispositivos é um diferencial, e o suporte funcionou bem quando precisei.

Cons

Não sei. Acho o melhor existente. Em outros eu acabei tendo problemas, mas no Authy os problemas que tive foram fáceis de solucionar.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Bruce S.

Recruitment professional

Staffing and Recruiting

### "Best in the Market for multiple functions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2022

It has been a great experience overall with easy-to-access and easy-to-use features

Pros

It is easy to use and manage your details with simple steps with no problems and great security

Cons

There are backend issues that result in delays and take time to get resolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EA

Edward A.

Product Owner

Financial Services

### "A great option in a busy market"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 30, 2022

I think it was overall pretty well, just as I mentioned there are a lot of options for this type of product so it can get pretty crowded when choosing this type of solution.

Pros

It's very versatile and it provides a great solution to protect customer accounts, particularly the verify feature that can catch fraudsters.

Cons

Not really a knock against this product but this is a very busy market for this type of solution, so there are a lot of good options that can also compete with this solution if not in features but in price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/250929/Authy/reviews/)

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