# Twilio User Authentication & Identity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Twilio User Authentication & Identity the right Identity Management solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250929/Authy/reviews --- Twilio User Authentication & Identity 4.8 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Twilio User Authentication & Identity Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Ako H Senior Data Scientist Information Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “What I really like about it is, you can access your MFA from different devices, so for example in case you loose your cell phone, you won't loose your access to your accounts, online Google Authenticator for example“ March 28, 2023 Bruce S Recruitment professionalStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 6-12 months. “There are backend issues that result in delays and take time to get resolved.“ July 28, 2022 Anthony R IT Technical Project ManagerComputer Hardware, 11 - 50 employeesUsed the software for: 1-2 years. “Overall the experience is a very pleasant one, the software does what it is supposed to do and in my instance that is to provide 2FA codes for websites and other systems to add an additional layer of security.“ June 17, 2022 MM Matt M Development ManagerE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Difficult to manage lots of different MFA tokens“ October 31, 2022 LS Luke S founderInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “My favorite feature is the ability to use my 2FA codes on multiple devices without re-doing the 2FA authentication for each device.“ May 18, 2021 Ako H Senior Data Scientist Information Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “a bit confusing terms for different passwords“ March 28, 2023 Rafael P Undergraduate Finalist StudentHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “My overall experience with Authy is great, since I can sync all my 2nd factor authentication codes across multiple devices with the same account and the security isn't compromised, since I can access it with either biometric login and/or a master password that unlocks all the authentication codes. Despite the simpler interface, Authy has all the features I need on a software of this kind and I can easily recommend it to literally anyone.“ July 13, 2021 SA Suleman A Principal Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “There is not any specific feature that I don't like.“ January 28, 2021 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan A. Attorney-at-Law Legal Services Used the software for: 2+ years ### "My Brave Experience" April 5, 2022 5.0 Love Brave. It's my default browser. Would highly recommend. Pros \- Does not use up a lot of RAM - Does not cause my laptop's fan to ramp up excessively - No Google integration - Love the award of BAT crypto for browsing - Based on Chromium, can install Google extensions without all the additional Google integrations as previously mentioned. Cons Would love to see the user give more control over the arranging of icons on the UI. Some form of decentralized back up for bookmarks and settings. Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) Chrome eats up too much RAM; memory hog. Causes laptop fan to rev up constantly. Google is known for their data harvesting practices, so as Chrome is heavily integrated with Google services, they have access to a lot of your data. Review Source VR Verified Reviewer Senior Data Scientist Information Technology and Services Used the software for: 2+ years ### "Good Alternative" March 28, 2023 5.0 Happy with it in General, good alternative to authenticatiors which are only available on your mobile, if you loose your cell phone, you are in huge trouble getting back access to your accounts, it is not the case here at least, Pros What I really like about it is, you can access your MFA from different devices, so for example in case you loose your cell phone, you won't loose your access to your accounts, online Google Authenticator for example Cons a bit confusing terms for different passwords Reason for choosing Twilio User Authentication & Identity for mobile and desktop access, Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)[Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/)[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) as mentioned above, if you loose your phone you are in big trouble, Review Source Islam R. Founder Information Technology and Services Used the software for: Less than 6 months ### "Great software with major setback!" May 30, 2022 3.0 Pros I like that Authy is available for desktops unlike other more popular solution. Cons One major setback for Authy is that it forces obsolete SMS verification, this is a severe security weakness and should be abandoned ASAP. Review Source Bruce S. Recruitment professional Staffing and Recruiting Used the software for: 6-12 months ### "Best in the Market for multiple functions" July 28, 2022 5.0 It has been a great experience overall with easy-to-access and easy-to-use features Pros It is easy to use and manage your details with simple steps with no problems and great security Cons There are backend issues that result in delays and take time to get resolved. Review Source Megan G. Marketing Coordinator Information Technology and Services Used the software for: 2+ years ### "the best 2 factor authentication if you change or lose your phone" September 8, 2021 5.0 I like how it arranges all the accounts with their icons, this makes it easier to identify each account, the way to add a new account is an easy process, I can move through my accounts on different devices and back up my accounts in the cloud , This is a big deal since I manage many accounts and authy is my entry key. Pros If you lose, or change your phone, you can have peace of mind that all your accounts are backed up, it is the main option for which I use Authy, since I had a traumatic experience with another app from a famous company. The user experience is good, Authy knows what I need, and the limitations that I can have if I lose my phone, the back up process is easy compared to other apps, they have a nice and neat design. Cons There is only one small detail that I would like to be changed and that is for the duration of the codes to be longer, since sometimes time runs out very quickly Review Source Anthony R. IT Technical Project Manager Computer Hardware Used the software for: 1-2 years ### "A must have for anyone concerned about security of their accounts" June 17, 2022 5.0 Overall the experience is a very pleasant one, the software does what it is supposed to do and in my instance that is to provide 2FA codes for websites and other systems to add an additional layer of security. Pros The software is simple to use and uses very few system resources when running. Adding accounts is as simple as scanning a QR code on your screen. It is free to use and even supports multiple devices syncing for free meaning you can have access to your 2FA and Multi-Factor codes anywhere you need them. Cons The only problem that I have at the moment is that the Desktop App does not display the same account names for the accounts as the Mobile App do and this leads to them all being shown as just your e-mail address so it can be hard to work out which one is for which account. Review Source Rafael P. Undergraduate Finalist Student Higher Education Used the software for: 2+ years ### "One of the best authenticator apps that works across devices" July 13, 2021 5.0 My overall experience with Authy is great, since I can sync all my 2nd factor authentication codes across multiple devices with the same account and the security isn't compromised, since I can access it with either biometric login and/or a master password that unlocks all the authentication codes. Despite the simpler interface, Authy has all the features I need on a software of this kind and I can easily recommend it to literally anyone. Pros What I like the most about Authy is the fact I can sync all my 2nd factor authentication codes across multiples devices with the same account, which is not a common feature across these apps. I also like the master password feature that protects all my codes available on Authy. The layout is simple and intuitive and the search feature is very practical to find and access the correct authentication codes I'm looking for in that very moment. Cons What I like the least about Authy is just the simpler User Interface (UI) and the fact that some logo icons are not available for some programs/softwares/apps. Other than that, I didn't face any issues or concerns while using this software. Review Source Simon M. Creative Head Media Production Used the software for: 2+ years ### "My go-to app for Two-Factor Authentication keys!" June 29, 2021 5.0 Authy has been a breeze to implement. The initial setup only requires a mobile number to setup. Once installed, additional devices can be setup from the main/additional devices. This makes it so much easier to have multiple devices in sync without having to deal with login issues because of a dead battery. The automatic backup and sync makes it seamless to use the app hassle-free. It is literally the best 2FA application out there. Pros Authy has been a life-saver, saving both time and money while providing great security. The set up and day to day has been seamless. Finger print authentication has changed the game since we first started using it more than half a decade ago. Quite honestly, the easiest 2FA application to set up and use to date! Cons We haven't noticed anything go wrong so far. It is a well-developed app that have a great front-end experience while making having a great backend that support the app. Review Source Ho'omana Nathan H. Visiting Assistant Professor Higher Education Used the software for: 2+ years ### "Easiest to use and most reliable authenticator app I've used so far" September 9, 2021 5.0 I've used Authy for several years now, and it has made keeping things secure super simple. The app looks nice, it's easy to transfer between devices (which I've done several times) and they even have a pretty usable desktop app. Pros Authy has a clean interface and makes it super simple to add new accounts by scanning a QR code or entering a code. I also love that it requires you to reenter your master password periodically (I'd probably forget otherwise). Cons I have no complaints, really! Everything has worked as expected without issue. Review Source 💻 Gabriel B. Software Developer Computer Software Used the software for: 2+ years ### "The best authenticator app available" May 6, 2021 5.0 Pros Authy is a multi-device 2FA app that can be used with any account you might want to secure, as long as that account supports 2FA via apps. It offers back-up functionality via its cloud and describes a very secure process to handle it, where only a back-up password will be able to unencrypt it. It provides a friendly user interface where you can see the icons for each of the accounts you registered. Cons I miss the functionality from Microsoft Authenticator where I can receive a notification and just approve the access, but it's not a big deal as it only works with Microsoft accounts. Review Source Andrea V. Artista Textil Design Used the software for: 6-12 months ### "Me ayuda a mantener seguras mis cuentas en diversas plataformas" June 30, 2023 5.0 Me ha ido bastante bien, me siento segura usando este software, luego de haber tenido una mala experiencia con otro software donde creí que perdería el acceso a mis cuentas. Pero con este software, al tener un sistema de emergencia en caso de pérdida, me siento más confiable en usarlo. Pros Es muy sencilla de usar, me ofrece seguridad con su verificación en dos pasos. Se conecta con diversos softwares y sitios webs, por lo que lo puedo usar sin problemas. Me permite recuperar el acceso a mi cuenta en caso de pérdida del dispositivo. Cons No he tenido inconvenientes hasta ahora, me ha ido muy bien. Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Comencé a usar este software luego de tener un problema con el software de Google Authenticator, ya que perdí mi dispositivo y Google no me permitió recuperar la cuenta con el acceso. Tuve que ir a cada una de las aplicaciones donde tenía configurado Authenticator y pedir conversar con servicio al cliente de cada una para eliminar la autenticacion en dos pasos. Con Authy no pasa eso, porque tiene un sistema de emergencia para solucionar en estos casos. Review Source TMD Tania Marcia D. agente II Government Administration Used the software for: 1-2 years ### "App de segurança para Androide de autenticação em duas etapas" September 15, 2021 5.0 Eu uso a bem tempo , pois, necessito de enviar dinheiro e receber de algumas plataformas, preciso de trabalhar com e-mails, e o Authy me da mais confiança em relação a segurança de dados no Androide. o App é de confiança e de segurança no fato de possibilitar autenticação em duas etapas , é do google uma empresa com credibilidade. Pros é seguro, facil de usar depois de instalado, confio no App. Cons na verdade penso que a instalação deveria ser mais fácil, o fato de ter de configurar usando QR Code em PC, atrapalha um pouco. a reinstalação em outro aparelho é complicada , isto também deveria melhorar Review Source EK Erik K. Sr. Manager of L&D Internet Used the software for: 2+ years ### "Great 2FA authenticator app" July 29, 2021 5.0 I originally downloaded Authy to use for 2FA tokens for various programs through work, but also began using it for personal use. It is a very good experience and have had no problems with Authy. Pros Authy is a simple to use 2FA authenticator app. It's very straightforward and simple. Cons I can't think of anything I did not like about the app. Review Source SA Suleman A. Principal Software Engineer Computer Software Used the software for: 1-2 years ### "Using Authy for 2 factor Authentications" January 28, 2021 5.0 My overall experience is very good with Authy, Mobile/Desktop apps make it supper easy for me to use the codes. Pros The desktop version is the best, I don't need to pick my phone every time when I need to the 2-factor code. Cons There is not any specific feature that I don't like. Review Source SN Shehan N. Production Executive Building Materials Used the software for: Less than 6 months ### "AUTHY - The safest Authenticator" June 5, 2020 4.0 It is a best data and account protecting 2FA app which have an advanced features with a simple interface. Non other 2FA app can supply this kind of experience and this should be improved. Specially in speed of authentication. Pros My accounts are very safe across any device in the world (IP or Domain) I use. It secure my logins or data and it is very easy to Centralized through Authy. If I loose one of my device, through the Authy account I can regain the connection. Cons For the shared accounts with my colleagues or team, they all should have to follow the 2FA codes to log in and it is very time consuming. There should be options to bypass the 2FA as the owner desires according to the situations. Review Source MS Matt S. Educational Media Specialist Education Management Used the software for: 1-2 years ### "A Solid Authenticator" April 20, 2021 5.0 Pros Authy does exactly what it should do, it works well as a solid authenticator. Cons No complaints, it does the one thing I need it to very well. Review Source SG Sven G. Selbstständig Marketing and Advertising Used the software for: I used a free trial ### "Account Security Bewertung Alleseasy" January 23, 2023 5.0 Pros Account Security ermöglicht auch unerfahrenen Nutzern, die Software einzurichten und zu benutzen. Cons Account Security macht das internet sichererer Review Source EA Edward A. Product Owner Financial Services Used the software for: I used a free trial ### "A great option in a busy market" June 30, 2022 4.0 I think it was overall pretty well, just as I mentioned there are a lot of options for this type of product so it can get pretty crowded when choosing this type of solution. Pros It's very versatile and it provides a great solution to protect customer accounts, particularly the verify feature that can catch fraudsters. Cons Not really a knock against this product but this is a very busy market for this type of solution, so there are a lot of good options that can also compete with this solution if not in features but in price. Review Source MM Matteo M. Ingegnere Information Technology and Services Used the software for: 1-2 years ### "Autentificazione a due fattori sicura e affidabile" September 7, 2023 5.0 Da quando mi è capitato di perdere le chiavi accesso con Google Authenticator ho deciso di passare a Account Security e non me ne sono mai pentito. Pros Il vantaggio principale di Account Security è il fatto che questo software consente di creare un account al quale associare tutte le chiavi di accesso a due fattori dei servizi che si è salvati. Se per un qualsiasi motivo il software viene cancellato, le chiavi di accesso possono essere recuperate facilmente rifacendo l'accesso al nostro account. Cons Per quanto riguarda la mia esperienza personale, Account Security non ha alcun difetto e lo consiglierei a tutti coloro che vogliono proteggere i proprio account con l'autenticazione a due fattori. Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) Ho deciso di cambiare perché Account Security può essere ripristinato, se installato su altro pc o altro smartphone, tramite una password di backup. Google Authenticator, se viene accidentalmente cancellato o disinstallato, non permette più il recupero delle chiavi di accesso. Review Source syed H. Senior Engineer Digital Payment and FS Operations Banking Used the software for: 2+ years ### "Authy is the safeguard " April 14, 2022 5.0 Pros The most valuable feature of authy is code changes very frequently and the generated code is very unique every time. Cons The least like about authy is that they create 6 digit code, which is some how can be breakable. They should increase the length of code. Review Source MR Mark R. Customer Experience Manager Food & Beverages Used the software for: 2+ years ### "Best Google Authenticator Replacement" July 14, 2021 5.0 The experience from set up to day-to-day use is easy. We don't need additional training as the methods itself are intuitive. Daily, this helps with efficiency as we are able to access it in any device we own. Pros Authy links with Twilio and Recurly really well which our team both use on a daily basis. What we like most about Authy is being able to tie this to a specific user account. This means portability and security. We are able to install it on different platforms (especially desktop.) This eliminates the process of checking your phone. You can simply copy and paste the code in the same device. Cons I couldn't think of any. This was recommended by our engineers as a replacement to Google Authenticator. Review Source AK Aivar K. Administrator and owner Marketing and Advertising Used the software for: 1-2 years ### "Well thought through OTP solution" August 27, 2021 5.0 Authy helps me to effortlessly manage a large number of 2FA logins. Pros Convenient layout. Backup makes a huge difference. I know that if something happens to my phone, I will not have to go through the nightmare of restoring my accounts. Periodically asks you for your password to make sure you remember it. Great idea, you will not have to frantically try to remember it at the worst possible moment. Cons Backup "coin" has another side - you have to trust Twilio (who operates it) to store your data securely. Review Source Rudinei N. ACCOUNT MANAGER Internet Used the software for: 1-2 years ### "Best two-step authenticator" July 8, 2020 5.0 It is a great two-factor authenticator, I never had any problems and I use it daily. Pros The application is very efficient and easy to use, it generates a code every 30 seconds to log into your accounts, it is the best in the category of 2-factor authentication. Cons There could be a small adjustment in the size of the grid in relation to the top, the grid is very small and the other is very large, and if you are using it on a tablet for example, then this difference is huge. Review Source sS saeed S. Eng Architecture & Planning Used the software for: 2+ years ### "Very cool and unique app" February 1, 2022 5.0 My experience with the app is really great It gives me 2FA whenever I need it And the most important thing is that it is completely free And the interesting thing about the application is the support provided by those in charge of it They contact you immediately if you ask for support from them And they in contact with you so that they can be assured that your problem with the application has been resolved Pros This app is really a masterpiece I can't do without him It is easy to use and simple At the same time, it protects my accounts with 2FA Cons No, there are absolutely no negatives to mention According to my personal experience with the app Review Source Tito M. Fundador e CEO Internet Used the software for: 2+ years ### "Gosto muito do Authy da Twilio. Recomendo. " September 17, 2022 5.0 Pros Na minha opinião um dos melhores softwares de 2FA. Ser para multiplos dispositivos é um diferencial, e o suporte funcionou bem quando precisei. Cons Não sei. Acho o melhor existente. Em outros eu acabei tendo problemas, mas no Authy os problemas que tive foram fáceis de solucionar. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.