--- title: "SMSGlobal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMSGlobal Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/2510/SMSGlobal/" page_type: "product" language: "en" --- # SMSGlobal Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMSGlobal ## What is SMSGlobal? SMSGlobal is an award-winning international provider of mobile messaging technology that delivers innovative, easy-to-use and tailored communications solutions to businesses of all sizes, including many of the worlds largest organisations. Through effortless integration with its clients existing applications and infrastructure, SMSGlobal successfully sends over a million SMS messages each day for 400,000 + customers in over 165 countries, providing a vital touchpoint in todays mobile world. ## What is SMSGlobal used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 9% Starting price $39 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMSGlobal?[Manage this product listing](https://www.g2.com/products/smsglobal/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMSGlobal 4.5 (23) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price $39 Per User, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (23) Ease Of Use 4.4 (168) Value For Money 4.0 (21) Value For Money 4.3 (149) Customer Service 4.3 (20) Customer Service 4.2 (157) ## SMSGlobal alternatives [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Braze](https://www.capterra.com/p/155423/Appboy/) [4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155423/Appboy/) [Pageloot](https://www.capterra.com/p/10030697/Pageloot/) [4.8 (33)](https://www.capterra.com/p/10030697/Pageloot/#reviews) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10030697/Pageloot/) Highest Rated [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [View all alternatives](https://www.capterra.com/p/2510/SMSGlobal/alternatives/) ## FAQs about SMSGlobal Overview ### Which roles and teams benefit most from SMSGlobal? SMSGlobal is most used by marketing and sales teams, operations managers, and IT leaders who need fast, reliable business messaging. Marketers use it for promotions and customer outreach, sales teams for follow-ups and lead engagement, while administrators and technical teams support notifications, workflow integrations, and system-wide communication delivery. Answer based on 23 reviews Overview ### What company size and specific industries is SMSGlobal built for? SMSGlobal is designed for organizations across most company sizes and industries, including small businesses, mid-market teams, and larger enterprises. It is especially suited to technology, retail, education, and government institutions that need SMS communication services for customer outreach, internal messaging, or public notifications. Features and Usability ### What are the key features of SMSGlobal? SMSGlobal offers SMS Messaging, MMS, Mass Texting, and Scheduled Messaging for sending text campaigns and alerts. It also includes 2-Way Messaging, Automated Responses, Mobile Keywords, and Shortcodes for audience interaction, plus Contact Management, CRM, Campaign Management, Reporting & Analytics, and Third-Party Integrations. Integrations ### Which third-party tools and platforms does SMSGlobal integrate with? SMSGlobal integrates with 9 third-party tools, including Adobe Commerce, Adobe Experience Manager, BigCommerce, Joomla, LEAP, LawMaster, Marketo Engage, Oracle Cloud Infrastructure (OCI), and Zoho CRM. These integrations span ecommerce, content management, legal software, marketing automation, cloud infrastructure, and CRM platforms. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does SMSGlobal offer? SMSGlobal provides in person training, live online sessions, documentation, and videos. In person training supports direct instruction, live online sessions allow guided remote setup, documentation offers written reference material, and videos provide visual, self-paced learning for teams getting started. Getting Started and Support ### What customer support options does SMSGlobal offer? SMSGlobal provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe account management as helpful and flexible, while others report ignored calls and email replies that can take two days, especially during urgent issues. Answer based on 2 reviews ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) SMSGlobal includes **SMS Messaging** and **Mass Texting**, giving teams a direct way to send text campaigns at scale and reach large contact lists quickly. However, it does not include **Campaign Scheduling**. Instead, it offers other important capabilities that reviewers also value, including **API** (**54%**), **Contact Database** (**52%**), and **Scheduled Messaging** (**49%**). These features help businesses connect messaging workflows with other systems, keep customer records organized, and plan message delivery more effectively, providing teams with more control over outreach and campaign execution. Scheduled Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 2-Way Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Automated Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Chat/Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Message Personalization 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields MMS 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sending/receiving messages with multimedia content like images, audio, or video over a cellular network SMSGlobal 31 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.1 (23) 4.1 Based on 23 reviews ## Pricing Value for money 4.0 (21) Free Trial Free Version Basic $39.00 Per User,Per Month Value for money 4.0 (21) 4.0 Based on 21 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ LEAP](https://www.capterra.com/p/147413/LEAP/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/)[ Oracle Cloud Infrastructure (OCI)](https://www.capterra.com/p/203476/Oracle-Cloud-Infrastructure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (20) 4.3 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 23 reviews Filter by rating 5(17) 4(3) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent AA Amiruddin A. Technical Lead Furniture ### "Worst SMS service provider in UAE" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 7, 2024 We are using their service for OTP but their delivery rate is worst and their customer service team literally ignore you when you will try to reach out to them. They just receive the call and put aside. I tried this more than 10 times but no response. If you will send an email in emergency, they will reply after 2 days. Pros Nothing actually. Worst Service Provider in UAE Cons \-Worst customer service in UAE. -Most of the time the OTP failed to deliver Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dmitry D. CTO Computer Software ### "Good luck get the accurate pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 19, 2022 Hard to get actual pricing per SMS. Pay attention to what you see on their site, it is "from" and goog luck getting the actual pricing upfront from them. Pros Easy to integrate via API. SMS delivery seem to be OK. Cons Website advertised pricing is false. When talking to their sales, could not get the streight anwer about pricing structure. To get website pricing someone need to buy 1 million of SMS credits (could not figure out what the credit is) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Meta M. Manager Information Technology and Services ### "SMSGlobal SMS API not working as advertised!" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 1, 2022 Pros They offered cheap price but I found out the service they provide actually doesn't work. Cons Their service doesn't work as advertised, it says message delivered, but the messages are never delivered, this is the case for SMS going to Africa. SMSGlobal is aware of this issue, but they will not issue any refund or reply to any requests for refund. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 7, 2022 Thank you for your feedback. We are always looking at ways to improve our global coverage better and welcome any feedback sent directly to support@smsglobal.com - Andre Alexopoulos COO USMAN ZAFAR M. Lecturer Mathematics Education Management ### "One of the best cloud sms marketing - Digital Marketing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2021 Pros I'm very excited to share my opinion or comment about SmsGlobal. It's a very nice tool to reach your audience and get sales or you can do any type of marketing with SmsGlobal. This sms gateway has a great features like, bulk sms, dedicated virtual numbers, MXT Sms gateway, One time passwords etc. You can send bulk sms to your audience with in a couple of minutes, you can send and receive sms using gmail, outlook etc, you can bring sms functionality to your favorite applications and softwares, send custom text messages to your audience, and can also set sms campaigns for your audience with a lot of features offered by SmsGlobal. We are using this platform for our educational institutions also and it's best and fast for our purposes. The best thing is that they are offering sms templates, you can use easily according to your need. SmsGlobal is also offering free trial for their customers, you can check the taste of the platform but the thing is they have very low rates for your campaigns they are offering bulk sms rates, you will be happy with the pricing packages. One can easily set campaigns for any business and there is no headache, it's very simple interface anyone can easily use this tool. We are a lot happy with such a nice platform called SmsGlobal. Thank you SmsGlobal team and the officials, you are really offering great servicesfor your customers. Cons According to our experience, we are not facing any problem using SmsGlobal platform. They are really offering a fast and great services. We are achieving great results according to our needs. Again, Thank you SmsGlobal team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michael A. Manager Computer Software ### "SMS Global is good" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 16, 2020 Pros SMS Global is good just that some of us from Ghana don't have access to all features and also we can not because reseller of the product We are hopping we can benefit from all features very soon Cons The MXT platform is easy to Use SMS to email, WhatsApp to sms, And other features but as I said we can not explore all the features here in Ghana Switched from [Infobip](https://www.capterra.com/p/127997/Infobip/) Personal Reasons for choosing SMSGlobal Good product but just that I can not access allow from Ghana Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Stephen W. Senior Systems Engineer Mechanical or Industrial Engineering ### "Simple text messaging service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 16, 2020 We send text messages to our customers for various reasons and this works flawlessly Pros Easy to use and reliable, you can log in and view the status of each message on a daily basis Cons I Can't find fault with this systemt really Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BA Benjamin A. CEO Marketing and Advertising ### "Great SMS platform and API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 Good, I'm using them to verify phone numbers though sending a SMS validation number Pros Ease of use, and ease of integration with the API Cons Can't go further back than 3 months in the outgoing SMS report, that's a bit annoying. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Pricing and reliability Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KO Kelly O. Recruitment Medical Practice ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2020 Pros Easy system to use. I can upload contact lists and send bulk sms and manage the replies in my email. Staff were really friendly and helpful when I first signed up Cons Sometimes the website goes blank when I try to log in but doesn’t happen often. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Daniel O. Manager Entertainment ### "Easy to Use, Prompt Customer Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 Pros Easy to assign message ID, no cancel subscription requirement, msgs are instant Cons Too many conditions to abide by in Australia Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DG Derek G. Programmer Information Technology and Services ### "SMSGlobal's SMS Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2020 SMSGlobal allows us to notify people of emergencies in the quickest time. People are willing to pay for this. Without it we wouldn't have a business. Pros We send emergency alerts to people in the areas affected. We were given the specifics of the API and built it into our online system. It works well, and recently SMSGlobal showed us how to send batches of SMSs which has sped thing up! Cons We sometimes have an error when a batch of SMS messages have been sent. We don't get told what the issue is. Any message that is sent costs us - whether the message arrives or not. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing SMSGlobal It was cheaper per SMS, and the API was simpler. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/2510/SMSGlobal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.