# CommUnity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CommUnity Software - reviews, pricing plans, popular comparisons to other Community products and more. Source: https://www.capterra.com/p/251130/Personify-Community --- # CommUnity Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CommUnity ## What is CommUnity? CommUnity is a must-have for the modern member-based organization that wants to foster lasting member relationships, both with fellow members and with the organization. Our software allows you to easily host a branded, dedicated site that extends your ability to deliver member value through peer-to-peer digital interactions and communication via forums, shared interest groups, gamification, multimedia and online alerts, thus boosting member loyalty and retention. ## What is CommUnity used for? [Community](https://www.capterra.com/community-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2500 Flat Rate, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CommUnity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.personifycorp.com&name=CommUnity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CommUnity 4.0 (12) VS. [4.7 (24,046)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $2500 Flat Rate, Per Year Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (12) Ease Of Use 4.6 (5,118) Value For Money 3.3 (10) Value For Money 4.5 (3,572) Customer Service 4.1 (11) Customer Service 4.4 (3,597) ## CommUnity alternatives Highest Rated [4.8 (803)](https://www.capterra.com/p/133173/Brilliant-Directories/reviews/) Starting price $1450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (5,060)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Instagram](https://www.capterra.com/p/210721/Instagram/) [4.7 (5,144)](https://www.capterra.com/p/210721/Instagram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210721/Instagram/) [Discord](https://www.capterra.com/p/240238/Discord/) [4.6 (532)](https://www.capterra.com/p/240238/Discord/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/240238/Discord/) [View all alternatives](https://www.capterra.com/p/251130/Personify-Community/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Content Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Discussions/Forums 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. Group Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Organize and edit a group of people's policy and members Ideation 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important The creation, development, and sharing of potentially innovative new ideas CommUnity 26 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Tracks metrics that provide insight into how a user interacts with any interface or product Schedule and manage the logistics of activities and other gatherings Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members The creation, development, and sharing of potentially innovative new ideas Comprehensive list that contains information and details of all the members associated with a particular organization or group Access software remotely via mobile devices Controls/tools to moderate the session Manage and support multiple languages Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Features 3.7 (12) 3.7 Based on 12 reviews ## Pricing Value for money 3.3 (10) Basic $2,500 Flat Rate,Per Year Value for money 3.3 (10) 3.3 Based on 10 reviews ## Integrations [ WildApricot](https://www.capterra.com/p/76116/WildApricot/)[ MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[ Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/)[ Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/)[ ThreeSixty](https://www.capterra.com/p/212188/Personify360/) ## Support, customer service and training options Customer Service 4.1 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (11) 4.1 Based on 11 reviews ## User reviews Overall rating 4.0 Based on 12 reviews Filter by rating 5(5) 4(4) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent SK Shruti K. Deputy Director IT Mental Health Care ### "Absolutely valuable when looking to upgrade technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 14, 2022 Love it. There is lot of people out there to help others make smart decisions and help with heir experience and guide new users who are either looking for help or ready to offer help when they have experience to share. Pros This one of the best place on web to looks for guidance when you are in market to implement new technology or upgrading to new one. This is one stop shop where we can review, read feedback and compare various products and make smart decision on new product purchases. Cons We would love to get an alert when we product is added or any new features added to existing products. This will help us keep up t date with the changes to any product that we may be evaluating or thinking about it for future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aditya k. Product Analyst Information Technology and Services ### "Personify- A go to product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 22, 2021 Overall it has been really helpful and easy to work daily on this. It has made the work simple to do and also any new user can grab its functionality quickly Pros A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose. Cons Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joey B. Senior Manger Education Management ### "Maximized Engagement Opportunities for Members" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 3, 2021 Personify Community allows us to engage our members wherever they are whenever they want, which gave us the unique opportunity to engage during COVID-19. Pros This software is easily customizable using CSS and HTML which allowed us to customize it to our "look". Cons Integrations with other products are limited. Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Reasons for choosing CommUnity Customization and P360 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jessica M. Senior Application Analyst Non-Profit Organization Management ### "Community is Everything" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 3, 2021 Overall its been great to use the community for various business units to have private discussions and share news. Pros That it is visually friendly for business professionals. very secure, etc. Cons The advanced areas within the backend that it takes to make updates to pages. Organized but could be organized better/easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Alison F. Senior Marketing Manager Hospital & Health Care ### "Helpful Tool to Build COmmunity" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 3, 2021 Pros I like the ease of the back end - it's pretty user-friendly. A lot of components are customizable as well, which helps in building out our community. Cons There are certain limitations to graphics that can be used or the layouts of the pages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aman K. Business Analyst Information Technology and Services ### "A great tool to save your time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2021 Pros The features of this tool is very simple and intuitive and very user friendly. Connecting it with the DB is also very easy for creating the segments through the query or through the csv files. Cons It takes a lot of time to process the query and give final segment result. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Khristina B. Welcome desk leader Consumer Services ### "Personify" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 25, 2019 I dislike using Personify early on in the switch. I never got comfortable with the system no matter how many times I used it Pros I used the software for several years and the only good thing about it is that there is a dashboard that list everything. Cons I used the software for several years and it is the most difficult program that I have ever used. The language is confusing and it is so difficult to find anything once the window/tab is closed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Maggie L. Program Manager Non-Profit Organization Management ### "Works well enough" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 21, 2019 It's easy to keep all projects and conversations in one place Pros I liked that the projects were grouped by topics. Cons Email replies didn't move directly into Personify. The dashboard has the latest conversations from people in other companies (I don't really need this). I think other conversations should be grouped as well. I would prefer my dashboard to be a visually user-friendly snapshot of what I'm doing in the platform. Switched from [Kantata](https://www.capterra.com/p/110832/kantata/) Changed jobs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Sheila J. Project Coordinator/Online Community Manager Higher Education ### "Satisfied: 6 years and counting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 21, 2019 Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns. Pros Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform. Cons I would like to see improvements on how notification settings are managed throughout the community. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Associate Director, Four Diamonds Non-Profit Organization Management ### "Rough price point " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 15, 2019 Personify as a company works to nickle-and-dime the customers. They require CEP hours, and if we hit the maximum the customer manager will refuse to answer calls or emails until the next month. They don't really go above and beyond. It might be tolerable if they had a superior product, however it is hard to use and hasn't met all of our needs. Pros The Personify Community worked decently for our organization, and was scalable for us. Cons The cost of the software is more expensive than what we had anticipated. In addition, progress on updates that we had requested was slower than what was promised. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/251130/Personify-Community/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)