# CommUnity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CommUnity the right Community solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/251130/Personify-Community/reviews

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CommUnity

4 (12)

[View alternatives](https://www.capterra.com/p/251130/Personify-Community/alternatives/)

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Last updated March 13th, 2026

# Reviews of CommUnity

Ease of use

3.7

Customer Service

4.1

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Aditya K.  
Product Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Personify- A go to product"

August 22, 2021

5.0

Overall it has been really helpful and easy to work daily on this. It has made the work simple to do and also any new user can grab its functionality quickly

Pros

A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.

Cons

Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.

Review Source

VR

Verified Reviewer  
Associate Director, Four Diamonds  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Rough price point "

May 15, 2019

3.0

Personify as a company works to nickle-and-dime the customers. They require CEP hours, and if we hit the maximum the customer manager will refuse to answer calls or emails until the next month. They don't really go above and beyond. It might be tolerable if they had a superior product, however it is hard to use and hasn't met all of our needs.

Pros

The Personify Community worked decently for our organization, and was scalable for us.

Cons

The cost of the software is more expensive than what we had anticipated. In addition, progress on updates that we had requested was slower than what was promised.

Review Source

VR

Verified Reviewer  
Client Success Manager  
  
Used the software for: 6-12 months

### "Loved our project manager | Disliked the admin user experience"

March 7, 2018

3.0

Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.

Pros

It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now. I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

Cons

I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting! I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles. I'm thankful for our great PM because the community wouldn't have survived otherwise!

Review Source

Joey B.  
Senior Manger  
Education Management  
Used the software for: 1-2 years

### "Maximized Engagement Opportunities for Members"

August 3, 2021

5.0

Personify Community allows us to engage our members wherever they are whenever they want, which gave us the unique opportunity to engage during COVID-19.

Pros

This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".

Cons

Integrations with other products are limited.

Alternatives considered

[Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/)

Reason for choosing CommUnity

Customization and P360

Review Source

SJ

Sheila J.  
Project Coordinator/Online Community Manager  
Higher Education  
Used the software for: 2+ years

### "Satisfied: 6 years and counting"

October 21, 2019

4.0

Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns.

Pros

Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform.

Cons

I would like to see improvements on how notification settings are managed throughout the community.

Review Source

Aman K.  
Business Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "A great tool to save your time"

June 1, 2021

5.0

Pros

The features of this tool is very simple and intuitive and very user friendly. Connecting it with the DB is also very easy for creating the segments through the query or through the csv files.

Cons

It takes a lot of time to process the query and give final segment result.

Review Source

JM

Jessica M.  
Senior Application Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Community is Everything"

August 3, 2021

4.0

Overall its been great to use the community for various business units to have private discussions and share news.

Pros

That it is visually friendly for business professionals. very secure, etc.

Cons

The advanced areas within the backend that it takes to make updates to pages. Organized but could be organized better/easier.

Review Source

AF

Alison F.  
Senior Marketing Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Helpful Tool to Build COmmunity"

August 3, 2021

4.0

Pros

I like the ease of the back end - it's pretty user-friendly. A lot of components are customizable as well, which helps in building out our community.

Cons

There are certain limitations to graphics that can be used or the layouts of the pages.

Review Source

RB

Rebecca B.  
Four Diamonds Mini-THON  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect for our purpose"

September 26, 2018

5.0

This was a work in progress that has blossomed and really helped us create a community for our users that is extremely useful and very user friendly.

Pros

This software gives us the ability to customize to our needs. They are very helpful in working with us a client and making this easy for our users.

Cons

Not really a con anymore, but it was not as user friendly in the past as it is now.

Review Source

ML

Maggie L.  
Program Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Works well enough"

October 21, 2019

4.0

It's easy to keep all projects and conversations in one place

Pros

I liked that the projects were grouped by topics.

Cons

Email replies didn't move directly into Personify. The dashboard has the latest conversations from people in other companies (I don't really need this). I think other conversations should be grouped as well. I would prefer my dashboard to be a visually user-friendly snapshot of what I'm doing in the platform.

Switched from

[Kantata](https://www.capterra.com/p/110832/kantata/)

Changed jobs.

Review Source

KB

Khristina B.  
Welcome desk leader  
Consumer Services  
Used the software for: 1-2 years

### "Personify"

October 25, 2019

1.0

I dislike using Personify early on in the switch. I never got comfortable with the system no matter how many times I used it

Pros

I used the software for several years and the only good thing about it is that there is a dashboard that list everything.

Cons

I used the software for several years and it is the most difficult program that I have ever used. The language is confusing and it is so difficult to find anything once the window/tab is closed.

Review Source

SK

Shruti K.  
Deputy Director IT  
Mental Health Care  
Used the software for: I used a free trial

### "Absolutely valuable when looking to upgrade technology"

September 14, 2022

5.0

Love it. There is lot of people out there to help others make smart decisions and help with heir experience and guide new users who are either looking for help or ready to offer help when they have experience to share.

Pros

This one of the best place on web to looks for guidance when you are in market to implement new technology or upgrading to new one. This is one stop shop where we can review, read feedback and compare various products and make smart decision on new product purchases.

Cons

We would love to get an alert when we product is added or any new features added to existing products. This will help us keep up t date with the changes to any product that we may be evaluating or thinking about it for future.

Review Source

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