--- title: "Business Phone System Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Business Phone System Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/251136/Cloud-Phone-System/" page_type: "product" language: "en" --- # Business Phone System Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Business Phone System ## What is Business Phone System? The ultimate cloud business phone. Combining the features and productivity of a traditional PBX with the flexibility and ease of use of SAAS. Take your phone system with you wherever you go with our mobile and desktop softphone apps. Manage users, create IVR, routing and call queues with our simple to use call flow builder. ## What is Business Phone System used for? [VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Business Phone System?[Manage this product listing](https://www.g2.com/products/the-somerville-group/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Business Phone System 4.4 (8) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $25 Per User, Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (8) Ease Of Use 4.4 (11,136) Value For Money 4.0 (6) Value For Money 3.9 (6,854) Customer Service 4.9 (7) Customer Service 4.1 (6,608) ## Business Phone System alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) ## FAQs about Business Phone System Overview ### What company size and specific industries is Business Phone System built for? Business Phone System is designed for businesses of all sizes that need to handle calls in the office, at home, and on the road. It suits general business use across industries where teams want to manage customer calls from multiple locations without being tied to a single desk. Features and Usability ### What are the key features of Business Phone System? Business Phone System offers call routing, call transfer, call conferencing, and call queues for managing voice traffic. It also includes call recording, call monitoring, IVR, and voicemail, plus reporting & statistics, real-time reporting, access controls/permissions, mobile access, and SMS messaging for communication and oversight. Getting Started and Support ### What training and onboarding options does Business Phone System offer? Business Phone System provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and instruction, documentation offers written reference material for self-paced review, and videos present visual walkthroughs for learning features and common tasks. Getting Started and Support ### What customer support options does Business Phone System offer? Business Phone System provides a knowledge base and phone support. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 2,539 VoIP reviews Capterra reviewers point to these as the VoIP features buyers care about most: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) Business Phone System includes other capabilities that reviewers also rate as important, such as **Mobile Access** (**56%**). With mobile access, teams can place and manage business calls from different locations, stay connected while away from the office, and respond faster to customers, helping businesses maintain communication flexibility across day-to-day operations. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Conferencing Facilitate virtual conferences that connect multiple people remotely Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Business Phone System 20 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 3.9 (8) 3.9 Based on 8 reviews ## Pricing Value for money 4.0 (6) Basic $25.00 Per User,Per Month Value for money 4.0 (6) 4.0 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(4) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AK Aviv K. Manager Accounting ### "Good phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 30, 2021 It is helpful to use this calling system. In a world where more and more facets are going to the cloud, this is very useful. Pros Good phone system with clear calling capabilities. Very useful that it is cloud hosted and not analog. Cons Sometimes the calls are slightly staticky. It could be the internet speeds but that is a drawback of internet based calling. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Stephen M. Head of Digital Health, Wellness and Fitness ### "Excellent for basic call tracking & routing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 14, 2020 High level call tracking Pros Ease of use in setting up and redirecting calls into an answering point was simple and basic Cons For reporting in the Service Overview, there is little flexibility in classifying the "Type" of calls under the Service Group. The default options are not meaningful and suitable for our requirements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Rhett M. Search, Social and Affiliates Lead Marketing and Advertising ### "Call tracking for Paid Search" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 13, 2020 Pros Call tracking with Jet Interactive has provided great ability to measure the effectiveness of paid digital media activity to more accurately report and optimise our performance to deliver greater outcomes for our clients. There is enough granularity in the data for bigger deep dives and more advanced integrations we are looking to explore further Cons I think taking full advantage of the capabilities is the hardest part, as they often rely on clients and from a media agency perspective this can be challenging. However, I am confident in the overall platform and am hopeful of maximising its potential to inform our digital media and strategy Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RT Robin T. Service Delivery Manager Legal Services ### "Cloud Phone System - BCP" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 13, 2020 Fantastic speed of implementation however the product did not give us enough visibility into staff's activity. Pros Very quick to implement and we had great support from the Jet team - \[SENSITIVE CONTENT HIDDEN\]. Worked very well as an interim solution while we ironed out how we could effectively have all of our equipment at home. Cons The initial sign in and registration for phones did not seem consistent. We had a lot of error codes that we could not explain. We needed a better live reporting function to see what staff were on calls and for how long throughout the day. Visibility was the key issue. Reasons for choosing Business Phone System Able to work from a mobile. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EC elle C. Head of Marketing Financial Services ### "Dashboard needs an upgrade" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 13, 2020 Pros Great to see what channels leads came from Cons dashboard is not user friendly. we had so many numbers and the naming convention was often wrong. The set up really needs to be done correctly. Our business is complicated with multiple brands websites numbers and affiliate numbers. there needed to be more support in setting up the dashboard to get reporting correct. we were not utilizing the system to its true capability as the set up was not supported Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Andrew S. Performance Marketing Account Manager Marketing and Advertising ### "Jet Interactive forms the backbone of our clients reporting." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2020 Overall we have been very impressed. The functionality is what first drew us in, but the support offered by the team has never missed a beat. Pros The easy deployment means we can use Jet with nearly all of our clients, gaining valuable insights into not only their overall number of enquiries, but also the sales these enquiries led to. Jet Interactive allows us to report on our client's bottom line, rather than other 'distraction' metrics. Cons Overall since the UI refresh, Jet's offering has improved dramatically. The only thing that could be improved upon is the default screen in the Jet Dashboard. Some of the titles are slightly confusing. If I want to list calls, for example, it's under a section called 'total calls'. This isn't a big deal and the support staff are always there and responsive to help you find your way around these things anyway. Alternatives considered [WildJar](https://www.capterra.com/p/197173/WildJar/) [Delacon](https://www.capterra.com/p/156931/Delacon/) Reasons for choosing Business Phone System We chose Jet primarily because we already had client's using it. In the name of uniformity, we decided to keep using Jet. The offering only got better from there. Compared to a lot of the other platforms, Jet's seemed a lot more future proof. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Peter M. Restaurant Owner Restaurants ### "Saving our Business with IP Phones" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2020 No problems here. Great software that just works! Pros The software is world-class with a great interface. As a software developer of over 30 years I can see the quality here. Cons Everything has been great, however due to the architecture of the VOIP devices, there is one annoying thing. We have 5 lines/users and 5 devices each logged as a separate account. When a call comes in, all phones ring (which is how we want it), however when answered, each handset that wasn't answered registers a missed call. These have to be cleared every so often. Reasons for choosing Business Phone System Easy installation and great support from Jet Interactive. Nothing was too much trouble. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jack C. Project Manager Construction ### "Brilliant tool for managing complex call forwarding and recording" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2020 The cloud system has enabled us to set up a central community hotline number which can be used across multiple projects with calls directed to the appropriate person depending on source and time of day. It has greatly improved efficiency for our community liaison systems. Pros 'Jet's phone system has allowed us to manage incoming calls so that all calls are answered across the whole day. The customer service is prompt and the new interface is simple to use' Cons The software works well for our use, we wouldn't require any further features at this stage. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/251136/Cloud-Phone-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.