--- title: "Hotelizer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hotelizer Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/251146/Hotelizer-PMS/" page_type: "product" language: "en" --- # Hotelizer Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hotelizer ## What is Hotelizer? Hotelizer is a cloud-based Property Management System (PMS) that simplifies daily hotel operations with a focus on user-friendliness & flexibility. Its hardware-agnostic platform ensures a consistent experience across all devices, whether at the front desk or on the go. Hotelizer enables quick quote creation with one-click guest payment & confirmation, while automating housekeeping and other tasks via dedicated apps. It supports the guest journey with online check-in, automated emails & smart lock e-key delivery. Food and beverage services are managed through a built-in order system with room charge functionality. The system also integrates with revenue management & finance tools. Hotelizer one of the core solutions of the webhotelier | primalres ecosystem—enabling seamless connection with primalres channel manager & webhotelier booking engine for a complete 360° solution. ## What is Hotelizer used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hotelizer?[Manage this product listing](https://www.g2.com/products/hotelizer/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hotelizer 4.9 (91) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (91) Ease Of Use 4.6 (1,623) Value For Money 4.9 (86) Value For Money 4.6 (1,549) Customer Service 4.9 (88) Customer Service 4.7 (1,591) ## Hotelizer alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/251146/Hotelizer-PMS/alternatives/) ## FAQs about Hotelizer Overview ### What problems does Hotelizer solve? Hotelizer solves manual reservation updates, overbooking risk, scattered daily operations, and time-consuming revenue tracking by syncing OTA bookings in real time, centralizing reservations, notes, reminders, invoicing, and reporting. Front desk staff, back-office teams, managers, and small to midsize hotel groups benefit most from its mobile-friendly, easy-to-learn workflows. Answer based on 63 reviews Overview ### Which roles and teams benefit most from Hotelizer? Hotelizer is most used by hotel owners, general managers, and property managers who oversee daily operations, bookings, and business performance. Reservations and front office teams rely on it to manage availability and guest check-ins, while sales and revenue managers use it to optimize occupancy, pricing, and channel distribution. Answer based on 91 reviews Overview ### What company size and industries is Hotelizer built for? Hotelizer is built for small hospitality businesses, with 100% of reviewers from small companies and 89% from Hospitality. As a cloud-based PMS in the webhotelier | primalres 360° hospitality e-business ecosystem, it also appears in Leisure, Travel & Tourism at 5% and Accounting at 1%, mainly for hospitality property management. Answer based on 91 reviews Features and Usability ### What are the key features of Hotelizer? Hotelizer includes core hotel management features such as reservation management, availability management, calendar sync, billing and invoicing, and reporting/analytics. Its main differentiators are channel management with GDS/OTA integration, cloud-based mobile access for remote work, and multi-property support, with real-time updates that help front desk and booking operations stay current. Answer based on 49 reviews Overview ### How well does Hotelizer handle daily hotel management? Hotelizer covers core hotel management tasks well, with easy navigation, fast performance, and remote access across devices. Small and mid-sized hotels often use it for reservations, check-in, check-out, calendars, receipts, and guest information, though some properties mention a learning curve or want more back-office tools and customization. Answer based on 22 reviews Limitations ### Does Hotelizer have bugs or technical issues? Hotelizer runs reliably for many hotels, and support usually resolves bugs, maintenance issues, and integration problems quickly. Teams often describe the system as stable and easy to use, but some mention occasional page refreshes, slowdowns on Mac, language resets, reporting confusion, or problems during software transitions. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Hotelizer integrate with? Hotelizer integrates with Webhotelier for online bookings, reservation updates, and rate and availability management. Official catalog listings also show connections with Loggia, Primalres, Roompay, and Smartpricing, giving Hotelizer 5 third-party platform integrations focused on booking, payments, distribution, and pricing operations. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hotelizer? Hotelizer is generally quick to onboard, with live online sessions, webinars, documentation, and videos available for training. Reviewers describe it as easy to set up, easy to learn, and supported by responsive help. Front-desk and daily users tend to adapt quickly, while some new users and admins may need more time. Answer based on 12 reviews Getting Started and Support ### What customer support options does Hotelizer offer, and how do users rate the experience? Hotelizer offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users generally describe support as quick, helpful, and easy to reach, with issues often resolved fast and feedback acted on. A few reviewers mention occasional follow-up problems, but overall sentiment toward the support experience is strongly positive. Answer based on 32 reviews ## Features AI summary Based on 2,081 Reservations reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Hotelizer supports all three of the features reviewers rate most important: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage room availability accurately, keep booking schedules up to date, and accept reservations through online channels, allowing teams to reduce manual work and improve the guest booking experience. Calendar Management 4.8 (49) 77.55% of 49 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.9 (73) 64.38% of 73 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.9 (70) 64.29% of 70 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.6 (54) 50.00% of 54 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.9 (55) 56.36% of 55 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.9 (72) 76.39% of 72 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Hotelizer 46 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Templates: Pre-made examples and templates for emails - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (91) 4.7 Based on 91 reviews ## Pricing Value for money 4.9 (86) ### Starting price Free trial not available Value for money 4.9 (86) 4.9 Based on 86 reviews ## Integrations [ Smartpricing](https://www.capterra.com/p/203834/Smartpricing/)[ Webhotelier](https://www.capterra.com/p/132510/WebHotelier/)[ Loggia](https://www.capterra.com/p/10028447/Loggia/)[ Primalres](https://www.capterra.com/p/10028449/primalres-channel-manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (88) 4.9 Based on 88 reviews ## User reviews Overall rating 4.9 Based on 91 reviews Filter by rating 5(82) 4(8) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent MK Michalis K. Hotel manager Hospitality ### "A promising PMS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 Pros A modern cloud based PMS . Online updates, good support , online click2learn videos. User friendly interface and lots of customisations. Cons Nothing to underline. Only few things at the start that needed attention to be correctly modified accordingly Switched from [Alexandros Front Office](https://www.capterra.com/p/128265/Alexandros-Front-Office/) Updated cloud based modern pms, better statistics, online handling, online payments, all around ecosystem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Thank you, Michalis, for taking the time to share your experience with hotelizer. We’re delighted to hear that you value our cloud-based platform. Our goal is to continuously improve and make onboarding as smooth and efficient as possible for every property. We look forward to supporting your business as it continues to grow. The hotelizer team EK Eleni K. Owner Hospitality ### "A Great Tool - Makes Property Management Much Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 1, 2026 t’s easy to use, reliable, and integrates well with our booking engine and channels. Whenever we needed support, the team was responsive and helpful. Overall, Hotelizer has been a valuable tool for managing our properties more efficiently. Pros Overall, it’s a practical and reliable tool that improves efficiency without being complicated to use. Cons Some features could be more intuitive at first, but overall the system is easy to use once you get familiar with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Dear Eleni, Thank you very much for your kind review and for taking the time to share your experience with hotelizer. We’re delighted to hear that the platform has helped you manage your properties more efficiently and that you find it easy to use and reliable. Feedback like yours helps us continue improving the platform and making the experience even more intuitive for all our users. Thank you again for your trust and support. Best regards, The hotelizer team LP Lefteris P. Hotel Manager Hospitality ### "Dissapointing" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 26, 2025 Lacks vital information and tools to make it easy to use. Feels like it was made by someone that has never worked in hotels at all. Pros Cloud system accessible everywhere Cons Lacks routing. Its complicated and easy to make mistakes and very time consuming to do manually every single invoice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 30, 2025 Hello Lefteris, Thank you for taking the time to share your experience with us. We’re sorry to hear that your initial experience with hotelizer hasn’t fully met your expectations. We understand that working with a new platform can sometimes involve an adjustment period, especially during the early stages of implementation and when operations may not yet be in full activity due to seasonal workflows. Our goal is always to support our clients through this transition and make the learning curve as smooth as possible. We’d welcome the opportunity to better understand the specific challenges you’re facing and work with you on ways to simplify your processes moving forward. Please don’t hesitate to contact us at support@hotelizer.net — we’re here to support you, and we truly value your feedback, as it helps us continuously improve the product. Best regards, The hotelizer team CC Christos C. Owner Hospitality ### "User-Friendly and Efficient PMS with Strong Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 Hotelizer offers a smooth, user-friendly experience with strong reservation management, OTA integration, and great support. While there are some integration challenges, it’s a reliable and efficient PMS overall Pros I like Hotelizer for its user-friendly interface, strong reservation management, OTA integrations, great support, and detailed reports. Cons challenges with system transitions, occasional integration issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2025 Thank you so much for your kind words, Christos! We truly appreciate your trust in hotelizer. We always strive to deliver the best service and support possible. While we do our best to ensure smooth and reliable integrations, we understand that occasional challenges with third-party systems can arise. We work closely with our partners to keep everything running reliably and are always ready to assist if anything comes up. If you’d like, feel free to email us at support@hotelizer.net and let us know which integration you’re referring to — we’ll be happy to look into it further and assist. Best regards, The hotelizer team VT Vaggelis T. FB Manager Hospitality ### "Hotelizer PMS: Efficient, User-Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2025 Overall, it’s a reliable, efficient PMS with great features for managing reservations, billing, and guest communication. Some areas, like customization, could improve, but it streamlines operations well. Pros User-friendly, real-time updates, seamless channel integration, and efficient automation. Cons Limited customization, occasional performance lag, and a steep learning curve for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2025 Thank you so much, Vaggelis, for your positive review! We're glad to hear that hotelizer supports your daily operations effectively. We understand that getting familiar with a new system and remembering all the available options can be challenging — that’s exactly why we’ve created the Click2Learn Videos. These step-by-step guides cover everything from the basics to more advanced features, making it easier for users to feel confident using hotelizer from day one. You can find them in the hotelizer manual under the Quick Guides section. And of course, our team is always at your disposal to help. Regarding customization, we’d love to hear more about what specific features or options you feel would be useful. If something isn’t available yet, we’ll be happy to explore possible workarounds or solutions together. Thanks again for your valuable feedback! Best regards, The hotelizer team LM Lorraine M. Receptionist Hospitality ### "Don't hesitate, best PMS system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2025 Excellent, great service. No delay with support and questions are always solved. User friendly. Pros Hotelizer includes tools for tracking revenue and occupancy, which can help properties optimize pricing strategies and improve profitability. It also helps with forecasting and trend analysis. One of the standout features is its channel management, which allows users to connect with multiple OTAs without having to manually update each one. This can save a lot of time and reduce the risk of overbooking. Cons Nothing, all exceeds well above what we require. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 28, 2025 Thank you so much for your wonderful review, Lorraine! We’re thrilled to hear we’ve met your expectations. PA Panagiotis A. Owner Hospitality ### "The Best PMS I have tried" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2024 We switched from an older PMS (server based) and the diference is trully amazing! We have easy and fast communcation with our colleagues, user friendly! Pros It is cloud based, User friendly interface, Easy to update, Organize your hotel 360!! Very good after sales service! Cons It would be usefull to have an ip-app option to open tickets for troubleshooting purposes Switched from [Alexandros Front Office](https://www.capterra.com/p/128265/Alexandros-Front-Office/) It was local based and we switch to cloud, Plus it was easier to connect with the new law regarding receipts. We shitch from HOTEL WORKS- NOT ALEXANDROS Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Mike K. RECEPTIONIST Hospitality ### "Excellent In Front Office Operations! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 2, 2024 Pros Very easy to use and saves a lot of time when everthing is automatically inserted from reservations, bookings, check in/out and many more. I highly recommend hotelizer PMZ for any industry aiming to improve their customer services, quality management and operations. Cons At the moment there no technical issues. Very satisfied. Switched from [Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CK Charalampos K. Manager Hospitality ### "Easy to use and friendly interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Pros Interface, Synchronization, Some Statistics, Invoicing and Payments. Cons Lots of reports and statistics. You get lost in all these reports. Actually, not of them are useful and some tomes you do not find what you are looking for. Switched from [Managinng](https://www.capterra.com/p/132200/Managinng/) Alternatives considered [Singular](https://www.capterra.com/p/153688/Unified-Marketing-Platform/) [Pylon](https://www.capterra.com/p/217697/Pylon/) [Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) Reasons for choosing Hotelizer Interface, Statistics, Synchronization. Also, I was familiar with the team that introduced me this product. Have been cooperating with \[sensitive content hidden\] in the past and I trust them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Mary K. Hotel Manager Hospitality ### "Excellent PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2023 Hotelizer PMS is an Excellent program, it helps me to control my reservations daily. Pros Hotelizer PMS is a very Friendly program and easy for the user. Cons Hotelizer PMS has got many tools that is good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/251146/Hotelizer-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Hotelizer](https://www.capterra.com/compare/152433-251146/Hostaway-vs-Hotelizer-PMS)[Erbon Hospitality vs Hotelizer](https://www.capterra.com/compare/229216-251146/Erbon-vs-Hotelizer-PMS) [Pxsol vs Hotelizer](https://www.capterra.com/compare/251146-265698/Hotelizer-PMS-vs-Pxsol)