# Hotelizer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotelizer the right Hospitality Property Management solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251146/Hotelizer-PMS/reviews --- Hotelizer 4.9 (91) [View alternatives](https://www.capterra.com/p/251146/Hotelizer-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 24th, 2025 # Reviews of Hotelizer Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews CC Christos C OwnerHospitality, Self-employedUsed the software for: 6-12 months. “I like Hotelizer for its user-friendly interface, strong reservation management, OTA integrations, great support, and detailed reports.“ March 31, 2025 DM Dimitris M OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Reports could be better, and the revenue sometimes crashes.“ November 16, 2023 VT Vaggelis T FB ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, it’s a reliable, efficient PMS with great features for managing reservations, billing, and guest communication.“ March 28, 2025 CT Christos T Quality Control SupervisorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The problems that it created while transacting to it from softone.“ November 17, 2023 MK Michalis K Hotel managerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “User friendly interface and lots of customisations.“ June 18, 2026 PP Pro P Hotel ownerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Email capabilities lacking a bit as of there are only a few templates pre-made and which you can hardly edit.“ June 28, 2022 VT Vaggelis T FB ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “User-friendly, real-time updates, seamless channel integration, and efficient automation.“ March 28, 2025 EC Elias C ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “A little frustrating, but nothing serious“ June 29, 2022 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Panos P. HOTEL MANAGER Hospitality Used the software for: 1-2 years ### "THE FOUNDRY SUITES" November 16, 2023 5.0 Pros Hotelizer is very easy to use and has great reporting Cons Nothing. Everything about Hotelizer is very good and they are trying to make it even better Alternatives considered [Pylon](https://www.capterra.com/p/217697/Pylon/) Review Source MK Michalis K. Hotel manager Hospitality Used the software for: 6-12 months ### "A promising PMS " June 18, 2026 5.0 Pros A modern cloud based PMS . Online updates, good support , online click2learn videos. User friendly interface and lots of customisations. Cons Nothing to underline. Only few things at the start that needed attention to be correctly modified accordingly Switched from [Alexandros Front Office](https://www.capterra.com/p/128265/Alexandros-Front-Office/) Updated cloud based modern pms, better statistics, online handling, online payments, all around ecosystem Review Source Response from webhotelier | primalres June 22, 2026 Thank you, Michalis, for taking the time to share your experience with hotelizer. We’re delighted to hear that you value our cloud-based platform. Our goal is to continuously improve and make onboarding as smooth and efficient as possible for every property. We look forward to supporting your business as it continues to grow. The hotelizer team LP Lefteris P. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Dissapointing" April 26, 2025 2.0 Lacks vital information and tools to make it easy to use. Feels like it was made by someone that has never worked in hotels at all. Pros Cloud system accessible everywhere Cons Lacks routing. Its complicated and easy to make mistakes and very time consuming to do manually every single invoice. Review Source Response from webhotelier | primalres April 30, 2025 Hello Lefteris, Thank you for taking the time to share your experience with us. We’re sorry to hear that your initial experience with hotelizer hasn’t fully met your expectations. We understand that working with a new platform can sometimes involve an adjustment period, especially during the early stages of implementation and when operations may not yet be in full activity due to seasonal workflows. Our goal is always to support our clients through this transition and make the learning curve as smooth as possible. We’d welcome the opportunity to better understand the specific challenges you’re facing and work with you on ways to simplify your processes moving forward. Please don’t hesitate to contact us at support@hotelizer.net — we’re here to support you, and we truly value your feedback, as it helps us continuously improve the product. Best regards, The hotelizer team EK Eleni K. Owner Hospitality Used the software for: 6-12 months ### "A Great Tool - Makes Property Management Much Easier" May 1, 2026 5.0 t’s easy to use, reliable, and integrates well with our booking engine and channels. Whenever we needed support, the team was responsive and helpful. Overall, Hotelizer has been a valuable tool for managing our properties more efficiently. Pros Overall, it’s a practical and reliable tool that improves efficiency without being complicated to use. Cons Some features could be more intuitive at first, but overall the system is easy to use once you get familiar with it. Review Source Response from webhotelier | primalres May 7, 2026 Dear Eleni, Thank you very much for your kind review and for taking the time to share your experience with hotelizer. We’re delighted to hear that the platform has helped you manage your properties more efficiently and that you find it easy to use and reliable. Feedback like yours helps us continue improving the platform and making the experience even more intuitive for all our users. Thank you again for your trust and support. Best regards, The hotelizer team PA Panagiotis A. Owner Hospitality Used the software for: Less than 6 months ### "The Best PMS I have tried" September 18, 2024 5.0 We switched from an older PMS (server based) and the diference is trully amazing! We have easy and fast communcation with our colleagues, user friendly! Pros It is cloud based, User friendly interface, Easy to update, Organize your hotel 360!! Very good after sales service! Cons It would be usefull to have an ip-app option to open tickets for troubleshooting purposes Switched from [Alexandros Front Office](https://www.capterra.com/p/128265/Alexandros-Front-Office/) It was local based and we switch to cloud, Plus it was easier to connect with the new law regarding receipts. We shitch from HOTEL WORKS- NOT ALEXANDROS Review Source CK Charalampos K. Manager Hospitality Used the software for: 2+ years ### "Easy to use and friendly interface" January 24, 2024 5.0 Pros Interface, Synchronization, Some Statistics, Invoicing and Payments. Cons Lots of reports and statistics. You get lost in all these reports. Actually, not of them are useful and some tomes you do not find what you are looking for. Alternatives considered [Singular](https://www.capterra.com/p/153688/Unified-Marketing-Platform/)[Pylon](https://www.capterra.com/p/217697/Pylon/)[Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) Reason for choosing Hotelizer Interface, Statistics, Synchronization. Also, I was familiar with the team that introduced me this product. Have been cooperating with \[sensitive content hidden\] in the past and I trust them. Review Source AM Anastasios M. MD Hospitality Used the software for: 2+ years ### "An overall well put together program" November 16, 2023 5.0 We have used a few hotel PMS's and now we have ended up with Hotelizer. I can say that I am extremely happy with this software and one thing that I value most is the ability to communicate with the developers and correct or improve small problems. The constant improvements of the software keeps it updated with current needs. Pros Ability to use multiple properties, Reporting & easiness of use Cons Compatability with some other software. I cannot think of any other negatives. Switched from [Hotellinx Cloud](https://www.capterra.com/p/21140/Hotellinx-Suite/) Because Hotellinx lacked some futures which we found in the new software. Review Source DM Daphne M. Owner and General Manager Hospitality Used the software for: 6-12 months ### "A beautiful, user-friendly, efficient PMS supported by excellent customer service" November 16, 2023 5.0 I am very happy with Hotelizer PMS and have not regrets for the switch we made from our previous system. It seems that it can only get better, more efficient, more complex! Pros Aesthetically pleasing, user-friendly, can perform complex billing operations, good integration with our online booking system (webhotelier), excellent customer support. Cons Some operations that I used in previous systems are not yet there (such as ad hoc customisation of an email template before sending), but the developers are open to suggestions and work hard to implement them. Switched from [Hoteliga](https://www.capterra.com/p/135174/Hoteliga/) Too many bugs, not complex enough, customer service had deteriorated since the company was bought over by a bigger one. Review Source VT Vaggelis T. FB Manager Hospitality Used the software for: 2+ years ### "Hotelizer PMS: Efficient, User-Friendly" March 28, 2025 5.0 Overall, it’s a reliable, efficient PMS with great features for managing reservations, billing, and guest communication. Some areas, like customization, could improve, but it streamlines operations well. Pros User-friendly, real-time updates, seamless channel integration, and efficient automation. Cons Limited customization, occasional performance lag, and a steep learning curve for new users. Review Source Response from webhotelier | primalres April 7, 2025 Thank you so much, Vaggelis, for your positive review! We're glad to hear that hotelizer supports your daily operations effectively. We understand that getting familiar with a new system and remembering all the available options can be challenging — that’s exactly why we’ve created the Click2Learn Videos. These step-by-step guides cover everything from the basics to more advanced features, making it easier for users to feel confident using hotelizer from day one. You can find them in the hotelizer manual under the Quick Guides section. And of course, our team is always at your disposal to help. Regarding customization, we’d love to hear more about what specific features or options you feel would be useful. If something isn’t available yet, we’ll be happy to explore possible workarounds or solutions together. Thanks again for your valuable feedback! Best regards, The hotelizer team CC Christos C. Owner Hospitality Used the software for: 6-12 months ### "User-Friendly and Efficient PMS with Strong Features" March 31, 2025 5.0 Hotelizer offers a smooth, user-friendly experience with strong reservation management, OTA integration, and great support. While there are some integration challenges, it’s a reliable and efficient PMS overall Pros I like Hotelizer for its user-friendly interface, strong reservation management, OTA integrations, great support, and detailed reports. Cons challenges with system transitions, occasional integration issues Review Source Response from webhotelier | primalres April 7, 2025 Thank you so much for your kind words, Christos! We truly appreciate your trust in hotelizer. We always strive to deliver the best service and support possible. While we do our best to ensure smooth and reliable integrations, we understand that occasional challenges with third-party systems can arise. We work closely with our partners to keep everything running reliably and are always ready to assist if anything comes up. If you’d like, feel free to email us at support@hotelizer.net and let us know which integration you’re referring to — we’ll be happy to look into it further and assist. Best regards, The hotelizer team AB Anthi B. Receptionist Accounting Used the software for: 6-12 months ### "Excellent PMS program for your revenue " November 16, 2023 5.0 It's amazing and unique.. Is the perfect program that makes me feel perfect and specific every time that I have to deal with economics and availability issues for our revenue Pros The ability gives you to set up and organize your daily programme for your company Cons I really don't have something to like least about this program. Review Source TC Theodora C. Hotel Owner and Manager Hospitality Used the software for: 2+ years ### "Perfect pms for daily and remote use " November 16, 2023 5.0 Pros That Allows me to work remotely like being in the hotel Cons Not always synchronised with Greek legislation Reason for choosing Hotelizer More flexible, cloud pms, better support Review Source GN GIANNIS N. manager Hospitality Used the software for: 1-2 years ### "Hotelizer " November 17, 2023 5.0 Pros The reservation system and how easy is to use. Cons Unfortunately it doesn’t have a mobile version. Review Source OS Orestis S. Hotel Manager Hospitality Used the software for: 1-2 years ### "A great tool to manage a property" November 16, 2023 5.0 Hotelizer PMS is making our work much easier. It is a tool which is easily controlled in our computers and Smartphone devices. Pros One of the most important things that made use continue using Hotelizer PMS is the great Customer Support which always solves any issues we might have. Cons There is not anything that we do not like so far. Review Source AM Alexi M. Director Gambling & Casinos Used the software for: 2+ years ### "Great PMS and good service" June 29, 2022 5.0 Pros I find the software very intuitive and easy to use. There are regular updates and these are mostly good too. The customer service is very quick to respond and helpful. THey also take on customer feedback about any missing features Cons No real cons. There are somethings that take time to learn or dont fit exactly with our type of hotel however there is a way to get everything to work! Review Source PK PETROS K. Owner Hospitality Used the software for: 2+ years ### "Excellent PMS" December 4, 2023 5.0 Pros It is easy to use and at the same time has a lot of features Cons I don't have anything negative.......... Review Source iK iakovos K. MANAGER Hospitality Used the software for: 2+ years ### "Very easy to use and friendly platform" June 28, 2022 5.0 You can have your schedule anywhere any time, you make everything more fast than the regular way and anytime you will have a problem the customer service is there to help you. Pros I like it because from day one it was very easy to use it , and you can control entire hotel only with this software. Cons There in nothing at all. The software take usually upgrades and in every problem there is a quick fix. Review Source aA antonis A. Alidian bay suites Computer Hardware Used the software for: 1-2 years ### "Fantastic tool for our hotel " November 17, 2023 5.0 I cant work without this Pros The simplicity and and the services - support Cons nothing all is good. Review Source MA Myrto A. Guest relations Leisure, Travel & Tourism Used the software for: 1-2 years ### "Amazing useful tool for hoteliers" November 16, 2023 5.0 Pros The ease of daily usage and the different features! Cons Some times needs to refresh the page in order to work Review Source ZC Zak C. Sales and Reservations manager Hospitality Used the software for: 1-2 years ### "Satisfied" June 28, 2022 5.0 Pros Using it for many properties (cluster) for over a year now. Very satisfied Cons Reporting but updates are made. Nothing else Reason for choosing Hotelizer Works well with online booking engine and channel manager Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Internal reasons Review Source AG Alexandros G. Front Office Hospitality Used the software for: 2+ years ### "One of the best software in order to organize Reception and reservation department." October 8, 2022 5.0 Pros pricing,easy to use, easy to learn,fast and effective support Cons Nothing at all, keep up the good work and always add new futures at a reasonable price. Review Source KP Kleopatra P. manager Architecture & Planning Used the software for: 6-12 months ### "Nice experience, easy to use!" August 5, 2023 5.0 Pros Easy to make any change you like on bookings and have all the percentages that you need online Cons could be a bit easier to adjust the system on each hotel Review Source AK Anna K. Hotel Hospitality Used the software for: 6-12 months ### "Excellent " November 16, 2023 5.0 Makes my job easier. I don't know how I would manage to collect all this information. Pros It is easy and helps me very much. I use it daily Cons Nothing. I can't find anything. Maybe because I don't know All its possibilities. Review Source NV Ntina V. Co founder Hospitality Used the software for: 6-12 months ### "A carefully designed property management programme" November 16, 2023 5.0 Hotelizer PMS is an easy-to-use product. Pros Thorough design. Simple to use. Cons We have not encountered anything unpleasant when using the programme. Review Source AA Alexandros A. Revenue Manager Hospitality Used the software for: 6-12 months ### "It has anything you may need!" November 16, 2023 5.0 Pros Easy and quick data loading! the best of all is the support team! Cons nothing. i already use it for 2 of my hotels and next month i will use it for another one too. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.