# Hotelizer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotelizer the right Hospitality Property Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251146/Hotelizer-pms/reviews --- Hotelizer 4.9 (89) [View alternatives](https://www.capterra.com/p/251146/Hotelizer-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 24th, 2025 # Reviews of Hotelizer Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews CC Christos C OwnerHospitality, Self-employedUsed the software for: 6-12 months. “I like Hotelizer for its user-friendly interface, strong reservation management, OTA integrations, great support, and detailed reports.“ March 31, 2025 DM Dimitris M OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Reports could be better, and the revenue sometimes crashes.“ November 16, 2023 VT Vaggelis T FB ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, it’s a reliable, efficient PMS with great features for managing reservations, billing, and guest communication.“ March 28, 2025 CT Christos T Quality Control SupervisorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The problems that it created while transacting to it from softone.“ November 17, 2023 VT Vaggelis T FB ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “User-friendly, real-time updates, seamless channel integration, and efficient automation.“ March 28, 2025 PP Pro P Hotel ownerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Email capabilities lacking a bit as of there are only a few templates pre-made and which you can hardly edit.“ June 28, 2022 SF Stella F ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “user-friendly interfaces, efficient reservation management, real-time updates, integration with other systems, and excellent customer support.“ November 16, 2023 EC Elias C ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “A little frustrating, but nothing serious“ June 29, 2022 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Panos P. HOTEL MANAGER Hospitality Used the software for: 1-2 years ### "THE FOUNDRY SUITES" November 16, 2023 5.0 Pros Hotelizer is very easy to use and has great reporting Cons Nothing. Everything about Hotelizer is very good and they are trying to make it even better Alternatives considered [Pylon](https://www.capterra.com/p/217697/Pylon/) Review Source PA Panagiotis A. Owner Hospitality Used the software for: Less than 6 months ### "The Best PMS I have tried" September 18, 2024 5.0 We switched from an older PMS (server based) and the diference is trully amazing! We have easy and fast communcation with our colleagues, user friendly! Pros It is cloud based, User friendly interface, Easy to update, Organize your hotel 360!! Very good after sales service! Cons It would be usefull to have an ip-app option to open tickets for troubleshooting purposes Switched from [Alexandros Front Office](https://www.capterra.com/p/128265/Alexandros-Front-Office/) It was local based and we switch to cloud, Plus it was easier to connect with the new law regarding receipts. We shitch from HOTEL WORKS- NOT ALEXANDROS Review Source LP Lefteris P. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Dissapointing" April 26, 2025 2.0 Lacks vital information and tools to make it easy to use. Feels like it was made by someone that has never worked in hotels at all. Pros Cloud system accessible everywhere Cons Lacks routing. Its complicated and easy to make mistakes and very time consuming to do manually every single invoice. Review Source Response from webhotelier | primalres April 30, 2025 Hello Lefteris, Thank you for taking the time to share your experience with us. We’re sorry to hear that your initial experience with hotelizer hasn’t fully met your expectations. We understand that working with a new platform can sometimes involve an adjustment period, especially during the early stages of implementation and when operations may not yet be in full activity due to seasonal workflows. Our goal is always to support our clients through this transition and make the learning curve as smooth as possible. We’d welcome the opportunity to better understand the specific challenges you’re facing and work with you on ways to simplify your processes moving forward. Please don’t hesitate to contact us at support@hotelizer.net — we’re here to support you, and we truly value your feedback, as it helps us continuously improve the product. Best regards, The hotelizer team CK Charalampos K. Manager Hospitality Used the software for: 2+ years ### "Easy to use and friendly interface" January 24, 2024 5.0 Pros Interface, Synchronization, Some Statistics, Invoicing and Payments. Cons Lots of reports and statistics. You get lost in all these reports. Actually, not of them are useful and some tomes you do not find what you are looking for. Alternatives considered [Singular](https://www.capterra.com/p/153688/Unified-Marketing-Platform/)[Pylon](https://www.capterra.com/p/217697/Pylon/)[Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) Reason for choosing Hotelizer Interface, Statistics, Synchronization. Also, I was familiar with the team that introduced me this product. Have been cooperating with \[sensitive content hidden\] in the past and I trust them. Review Source AM Anastasios M. MD Hospitality Used the software for: 2+ years ### "An overall well put together program" November 16, 2023 5.0 We have used a few hotel PMS's and now we have ended up with Hotelizer. I can say that I am extremely happy with this software and one thing that I value most is the ability to communicate with the developers and correct or improve small problems. The constant improvements of the software keeps it updated with current needs. Pros Ability to use multiple properties, Reporting & easiness of use Cons Compatability with some other software. I cannot think of any other negatives. Switched from [Hotellinx Cloud](https://www.capterra.com/p/21140/Hotellinx-Suite/) Because Hotellinx lacked some futures which we found in the new software. Review Source DM Daphne M. Owner and General Manager Hospitality Used the software for: 6-12 months ### "A beautiful, user-friendly, efficient PMS supported by excellent customer service" November 16, 2023 5.0 I am very happy with Hotelizer PMS and have not regrets for the switch we made from our previous system. It seems that it can only get better, more efficient, more complex! Pros Aesthetically pleasing, user-friendly, can perform complex billing operations, good integration with our online booking system (webhotelier), excellent customer support. Cons Some operations that I used in previous systems are not yet there (such as ad hoc customisation of an email template before sending), but the developers are open to suggestions and work hard to implement them. Switched from [Hoteliga](https://www.capterra.com/p/135174/Hoteliga/) Too many bugs, not complex enough, customer service had deteriorated since the company was bought over by a bigger one. Review Source DC Dimitri C. Manager - Sales & Operation Hospitality Used the software for: 1-2 years ### "A wonderful PMS!" June 28, 2022 5.0 Hotelizer has helped so very much our work that now we keep expanding without having to worry about managing everything manually or we double-checking everything like we used to with other systems! The support is also excellent : the few times I've called for assistance they resolved and explained in no time! Pros After using several products, Hotelizer is an EXCELLENT PMS! All the functionalities we use are extremely helpful. And often updated with great features! Cons Some features are still basic but not the important ones and they are constantly updating and furthering its possibilities. Reason for choosing Hotelizer It seemed to be the one best suited for our needs (alongside WebHotelier and PrimalRes - what a trio!) and indeed it has been what we needed! Switched from [Hoteliga](https://www.capterra.com/p/135174/Hoteliga/) The latest we used, hoteliga, was simply terrible, lacking, complicated and and and... Review Source MK MARIA K. MANAGER Hospitality Used the software for: 1-2 years ### "Hotelizer - great tool for small properties" November 22, 2023 4.0 happy to work with hotelizer set up and support team, already recommended to other hoteliers Pros support team, user friendly system, customize flexibility Cons integrated POS is great however needs to be upgraded and cover all needs. Reason for choosing Hotelizer price, user friendly, great support team and communication, flexibility in customizing Switched from [Epsillion](https://www.capterra.com/p/215510/Epsillion/) needed a PMS and POS system, Hotelinvoicer and Epsilon offered limited reporting and direct connection, just invoicing system actions. Review Source VT Vaggelis T. FB Manager Hospitality Used the software for: 2+ years ### "Hotelizer PMS: Efficient, User-Friendly" March 28, 2025 5.0 Overall, it’s a reliable, efficient PMS with great features for managing reservations, billing, and guest communication. Some areas, like customization, could improve, but it streamlines operations well. Pros User-friendly, real-time updates, seamless channel integration, and efficient automation. Cons Limited customization, occasional performance lag, and a steep learning curve for new users. Review Source Response from webhotelier | primalres April 7, 2025 Thank you so much, Vaggelis, for your positive review! We're glad to hear that hotelizer supports your daily operations effectively. We understand that getting familiar with a new system and remembering all the available options can be challenging — that’s exactly why we’ve created the Click2Learn Videos. These step-by-step guides cover everything from the basics to more advanced features, making it easier for users to feel confident using hotelizer from day one. You can find them in the hotelizer manual under the Quick Guides section. And of course, our team is always at your disposal to help. Regarding customization, we’d love to hear more about what specific features or options you feel would be useful. If something isn’t available yet, we’ll be happy to explore possible workarounds or solutions together. Thanks again for your valuable feedback! Best regards, The hotelizer team CC Christos C. Owner Hospitality Used the software for: 6-12 months ### "User-Friendly and Efficient PMS with Strong Features" March 31, 2025 5.0 Hotelizer offers a smooth, user-friendly experience with strong reservation management, OTA integration, and great support. While there are some integration challenges, it’s a reliable and efficient PMS overall Pros I like Hotelizer for its user-friendly interface, strong reservation management, OTA integrations, great support, and detailed reports. Cons challenges with system transitions, occasional integration issues Review Source Response from webhotelier | primalres April 7, 2025 Thank you so much for your kind words, Christos! We truly appreciate your trust in hotelizer. We always strive to deliver the best service and support possible. While we do our best to ensure smooth and reliable integrations, we understand that occasional challenges with third-party systems can arise. We work closely with our partners to keep everything running reliably and are always ready to assist if anything comes up. If you’d like, feel free to email us at support@hotelizer.net and let us know which integration you’re referring to — we’ll be happy to look into it further and assist. Best regards, The hotelizer team KS Kostas S. owner Hospitality Used the software for: 2+ years ### "A complete PMS " June 29, 2022 5.0 We are very pleased with the evolution of Hotelizer and we would not look any further for a PMS for our hotel Pros We have been using Hotelizer possibly from day one and had an impact in it's today formation. The system followed our needs and has now been fully adapted to our daily routines allowing a smooth operation in all departments involved. We are confident that this constant update will carry on and bring this software very close to ultimate perfection. Cons Only a few minor changes are left for improvement. In many aspects this PMS is now complete. Review Source DK Dimitrios K. General manager Hospitality Used the software for: 2+ years ### "Great software in an very afordable price" November 16, 2023 5.0 Pros Great and easy to use software. Almost no time needed on how to learn how to operate. Lot's of features and a great support when needed. We use it in two hotels. Highly recommended! Cons All worked well. Nothing to bother me from day one... Review Source SF Stella F. Manager Hospitality Used the software for: 6-12 months ### "Excellent" November 16, 2023 5.0 Working together is the best way for our business and our customers. Easy, efficient and extremely helpful. Pros user-friendly interfaces, efficient reservation management, real-time updates, integration with other systems, and excellent customer support. Cons Nothing , whatever is coming up they fix it asap. Review Source NT NIKOLAOS T. Owner Hospitality Used the software for: 6-12 months ### "Zanneta's review" November 16, 2023 5.0 Pros Ease of use Rate/availability plan Invoicing Financial exports Statistical views Cons Rate management needs some more work in order to match WebHotelier's rate management Review Source AP ANGELOS P. hotel Hospitality Used the software for: 1-2 years ### "best PMS" November 17, 2023 5.0 Pros easy to use - great support - work in cloud in every hardware Cons i dont have any cons Review Source GP George P. manager Hospitality Used the software for: 6-12 months ### "Very Satisfied" November 16, 2023 5.0 Pros User Friendly is what i like most to Hotelizer Cons I would like to calculate the reservations statistics not only once per day as it is now. Review Source ZK Zoe K. Hotel Manager Hospitality Used the software for: 1-2 years ### "A "tool" that every hotel needs!" June 29, 2022 5.0 Pros I like everything about this software!First of all,it's very easy to use.Secondly,it covers every aspect of the hotel needs and also gives you insights concerning the guests(dates that interest them more,etc).Finally,it's fast and works perfect on mobile which means you can work from distance,make reservations without being at the hotel and always be updated about the calendar.I would highly reccommend it to similar businesses. Cons There is nothing that I didn't like or wanted to improve. Review Source NZ Nikolaos Z. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very helpful" December 6, 2023 5.0 Pros What I liked more about Hotelizer is the environment and the ease of use. Cons If you use hotelizer only from summer season to summer season, when the year changes i.e. 2024, and you want to choose the reservation list to access the reservations of 2024 only, you have to choose the filters every time. Review Source CZ CLEOPATRA Z. OWNER Hospitality Used the software for: Less than 6 months ### "Nice and easy" November 22, 2023 4.0 I am very satisfied and excited with my early experience with Hotelizer PMS. The support team is very professional and helpful. Pros Nice interface, easy to use and you can find or see needed information quickly. Cons In some fuctions you can't filter the results according to the arrival date of customers (especially when you ask for a printing) Review Source TB Thanasis B. Hotel Manager Hospitality Used the software for: 2+ years ### "Best Hotel Pms" November 17, 2023 5.0 Pros Cloud - Calendar - Synchronizing with Webhotelier Booking Engine Cons Nothing i think is a very good pms program. Review Source DP Despoina P. Manager Hospitality Used the software for: 1-2 years ### "Great office tool!" June 28, 2022 5.0 Pros User friendly. Great customer service. Improves and adjust to the needs of the clients Cons Nothing. We have a great experience and we will continue to collaborate with them for years Review Source EC Elias C. Manager Hospitality Used the software for: 2+ years ### "Ease of use" June 29, 2022 5.0 Would recommend any hotel to use it... Pros Very easy to understand, use, implement and finalise daily tasks. Cons From time to time, it changes default language... A little frustrating, but nothing serious Review Source GK George K. General Manager Hospitality Used the software for: 1-2 years ### "Best PMS for small-mid sized hotels" August 2, 2022 5.0 Great Pros The contemporary design, the ease of use, the flexibility it offers Cons There is nothing that I didn't like at Hotelizer PMS Review Source EE Eleftherios E. Reservations Manager Hospitality Used the software for: 6-12 months ### "Experience in Hotelizer" November 16, 2023 5.0 Pros The environment of the PMA was really friendly to the user. Cons No problems with the use of this program. Review Source KI Konstantinos I. Property Manager Hospitality Used the software for: 6-12 months ### "Quality PMS " November 16, 2023 5.0 Pros Easy to use, lots of options, customer service. Cons Absence of direct messaging to guests is crucial Review Source Similar Products Featured