--- title: "FUGU Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FUGU Software - reviews, pricing plans, popular comparisons to other Chargeback Management products and more." source_url: "https://www.capterra.com/p/251235/FUGU/" page_type: "product" language: "en" --- # FUGU Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FUGU ## What is FUGU? FUGU has a multi-tier self-learning fraud-prevention strategy. The only fraud-detection software that tracks online payments post-purchase, as we believe that EVERY PAYMENT COUNTS! FUGU reduces false declines by 50%, wins chargeback by 80%, and identifies fraud attacks, including friendly fraud. We also offer chargeback liability, to outsource your risk. As for us, EVERY PAYMENT COUNTS, we offer a unique KYC system for automating verification processes with the industry' highest success rates. ## What is FUGU used for? [Financial Fraud Detection](https://www.capterra.com/financial-fraud-detection-software/)[Financial Risk Management](https://www.capterra.com/financial-risk-management-software/)[Chargeback Management](https://www.capterra.com/chargeback-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FUGU?[Manage this product listing](https://www.g2.com/products/fugu/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FUGU 4.9 (11) VS. [4.8 (17)](https://www.capterra.com/p/140814/Fraud-net-Guardian/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.8 (64) Value For Money 5.0 (11) Value For Money 4.8 (57) Customer Service 4.8 (11) Customer Service 4.9 (59) ## FUGU alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/10023308/ChargebackStop/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (7)](https://www.capterra.com/p/10007267/ThirdLine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Signifyd](https://www.capterra.com/p/136449/Signifyd/) [4.7 (64)](https://www.capterra.com/p/136449/Signifyd/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136449/Signifyd/) [View all alternatives](https://www.capterra.com/p/251235/FUGU/alternatives/) ## FAQs about FUGU Overview ### Which roles and teams benefit most from FUGU? FUGU is most used by founders, CEOs, owners, and other business leaders who need a centralized platform for team communication, task coordination, and operational visibility. CTOs and managers benefit from streamlined collaboration and oversight, while marketing specialists use it to organize campaigns, share updates, and keep cross-functional work aligned. Answer based on 11 reviews Overview ### What company size and industries is FUGU built for? FUGU is built for small businesses, with 100% of reviewers from that segment, and it most often appears in Apparel & Fashion, Automotive, and Computer Hardware at 9% each. It serves eCommerce sites, payment providers, SaaS, financial services, gaming, banks, credit cards, and chargeback workflows, especially for financial fraud detection. Answer based on 11 reviews Features and Usability ### What are the key features of FUGU? FUGU offers fraud detection, payment tracking, and transaction monitoring as core features. It also includes access management, activity monitoring, real-time alerts, case management, chargeback tracking, dispute management, custom fraud rules, risk analysis, reporting and analytics, and third-party integrations for payment fraud prevention and financial transaction approval. Integrations ### Which third-party tools and platforms does FUGU integrate with? FUGU integrates with 7 third-party platforms for ecommerce and website management, including Shopify Plus, Shopify, BigCommerce, WooCommerce, VTEX, Wix, and Squarespace. It also connects with Online Auction System, giving businesses options across storefront, catalog, and auction workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does FUGU offer? FUGU provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual, self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does FUGU offer? FUGU provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback on support is not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 316 Chargeback Management reviews Capterra data shows that buyers of Financial Fraud Detection software rank the following features as their top priorities: - **Transaction Monitoring** (**86%** of reviewers rated this feature as critical) - **Electronic Payments** (**70%**) - **API** (**64%**) FUGU supports **Transaction Monitoring**, which gives teams visibility into suspicious activity as it happens. However, it does not include **Electronic Payments** or **API**. Instead, it offers other highly rated capabilities, including **Fraud Detection** (**71%**), **Payment Fraud Prevention** (**73%**), and **Risk Assessment** (**68%**). These features help businesses identify threats earlier, reduce payment-related losses, and make more informed decisions about suspicious transactions. Payment Fraud Prevention 5.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Financial Transaction Approval 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Approve legitimate financial transactions after reviewing for fraud or other risks Access Management 4.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Control and manage access to company resources Activity Monitoring 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and report on everything that happens within the system or network Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process FUGU 21 features ### All Features - Access Management: Control and manage access to company resources - Activity Monitoring: Track and report on everything that happens within the system or network - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chargeback Tracking: Track usage and chargeback for disputed transactions/expenses - Custom Fraud Rules: Rules that can be customized/created based on business requirements for fraud prevention - Data Management: Ability to handle large datasets - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dispute Management: Investigate and resolve disputes/issues using workflow, audit trails, and other system tools - Financial Transaction Approval: Approve legitimate financial transactions after reviewing for fraud or other risks - Fraud Detection: Identify and prevent suspicious activity - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Tracking: Track sent and received payments, invoices, and bills. - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.9 (11) 4.9 Based on 11 reviews ## Pricing Value for money 5.0 (11) Free Version Basic $100.00 Flat Rate,Per Month Value for money 5.0 (11) 5.0 Based on 11 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Online Auction System](https://www.capterra.com/p/177650/Ecommerce-Marketplace-Solution/)[ VTEX](https://www.capterra.com/p/159471/VTEX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JK John K. Founder Apparel & Fashion ### "It's overwhelming and the support in non responsive" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 27, 2022 The fraud system is impressive. It has successfully identified and prevented many instances of fraud. However, I believe that the support system could be improved. It can take a long time to get a response from customer service. Pros I found the system they had in place for rating each order based on fraud risks quite impressive. It's always a good idea to have some automated system in place for canceling orders deemed high-risk, as this helps prevent potential losses. Cons Their support is not up to the other available options' standards. Alternatives considered [SEON](https://www.capterra.com/p/187389/SEON-Sense/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2022 Dear John, Thank you for your honest feedback. We're glad to hear that you found our software useful and sorry for your dissatisfaction regarding our support. To be honest, the most important thing to us, even more than providing the best fraud-detection software you may find, is to give our users the highest level of support in the market. Recently, we started to provide live chat 20 hours a day (7 days a week) and we plan to make it 24\\7 soon. As we can't know specifically who you are, I would personally appreciate it if you could reach out to me directly at emma@fugu-it.com so we could investigate your specific case to improve our support level and find a good way to compensate you for this specific inconvenience. Cheers, Emma, customer support. TK Tomer K. CTO Consumer Goods ### "Great help, very responsible " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2022 Unique and helpful combination of people that really helps with fraud detection and prevention. Pros They have a very helpful team that wants to understand and solve every case, communicate with my team, and do the research when required. Cons Sometimes it takes time to understand a new case and build the solution. Alternatives considered [Kount](https://www.capterra.com/p/226974/Kount/) Reasons for choosing FUGU Their product is more suitable for me business and the support and communication was good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2022 Thank you Tomer for the lovely feedback! We'll continue working hard to keep all our users satisfied and to improve the system to the maximum level possible! Cheers, Emma, Customer Success. LM Liran M. Ceo Computer Software ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2022 Pros Automation to save my orders without fear of fraud Cons Not have anything that found as missing. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 19, 2022 Hi Liran, Thank you very much for your feedback. We will keep working hard to maintain this level of satisfaction:) AW Adela W. Marketing Specialist Health, Wellness and Fitness ### "The best Fraud Prevention App in shopify! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2022 FUGU is a really great app to use for fraud prevention. We were able to notice a potential fraudster and analyze their behavior and stop future fraudulent orders, saving us a loss of money! Pros Activity monitoring is my favorite feature of this software. It helps me understand what people are doing when they come to visit our store and weed out potential fraudsters. Cons What I like least about this software is the layout of the homepage. It was a little bit confusing how to navigate. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 11, 2022 Hi Adela, thank you for your feedback! We're glad to see that you're satisfied with FUGU and we much appreciate your effort in taking your time to leave this review. Regarding the cons you mentioned, we're aware of that and already working to simplify it for you and for the rest of our users, thanks for bringing this up. Please feel free to reach out anytime for anything you need:) DS Diane S. Owner Consumer Services ### "Picks up where Shopify leaves off" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 Pros My e-commerce website has limited capabilities in fraud detection. There have been several instances where FUGU has flagged a transaction missed by Shopify’s built-in software. Fortunately I haven’t had an issue yet, but j appreciate the additional peace of mind. Cons Some of the terminology is unclear to me - a little industry jargon. It would be helpful to have further explanation on what each detection term means and why it matters. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Lacked horsepower Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2022 Hi Diane, thank you for the lovely feedback! We're glad to hear that you're satisfied with FUGU and we much appreciate your effort in taking your time to leave this review. We're also glad to read the cons - what you wrote makes sense and we'll work to simplify it for you and the rest of our users. For anything you need - please feel super free to reach out to us:) Best, Emma. JW Jr W. CEO Automotive ### "Fugu has become the life line for our $10,000,000+ annual Ecommerce business!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2022 The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence. Pros The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence. Cons So far we have not found a "CON" or "Neg" to Fugu. You guys and gals are awesome. Thank you for the amazing product! Switched from [NoFraud](https://www.capterra.com/p/207386/NoFraud/) The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence. Alternatives considered [NoFraud](https://www.capterra.com/p/207386/NoFraud/) Reasons for choosing FUGU The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 1, 2022 Dear Jr, Thank you so much for the warm words. We're doing our best to make our users satisfied and we're happy to see such feedback that let us know that we're doing something good. Will keep working hard for you and the rest of our clients. We're here for anything you need - do not hesitate to reach out to us anytime and for anything:) Regards, Emma. MW Megan W. Founder Retail ### "Great For Beginners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 25, 2022 Pros Just started my company last year and added FUGU after doing some research. It detects when a payment might be fraud, which is great because otherwise I wouldn’t be able to tell. Cons I guess a more obvious notification would be nice if someone is placing a risky order Reasons for choosing FUGU Heard from another Shopify source who uses the same Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2022 Dear Megan, Thank you so much for your kind words. We're doing our best to make our users satisfied and we're happy to see such feedback. We'll keep working hard for you and the rest of the users. Regarding your note about the notifications - pls contact our support team so they will instruct you on how you can adjust the notifications for your convenience. Regards, Emma. KT Kayla T. Manager Cosmetics ### "Great app to detect payment fraud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 Pros Love that it provides a detailed analysis on why payment fraud is low or high Cons If the paid feature is made free, that would be great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2022 Dear Kayla, Thank you for your review. We're glad to know that you like our solution. We wish it would be possible to provide all features completely for free but in the meantime, you are welcome to get in touch with our sales team to see what can be done for you. Thanks again:) YF Yotam F. CEO Food & Beverages ### "Great onboarding and support, easy to use and super time saving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 Pros Seamless experience with our own processes. Cons In one of the first sales we had with fugu the client asked for an extra bank verification which made him churn. I would love to set a min basket size that will require such verification Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2022 Dear Yotam, thank you so much for the honest review. We're glad to see that you are satisfied with FUGU and we'll keep working very hard to even increase your satisfaction:) Regarding the Cons you mentioned: I'm happy to inform you that we already enabled the option of adjusting the min criteria for further verification actions. Our support team will be more than glad to personally guide you on that. Please feel free to contact them. Thanks again and good luck! AN Anonymous User CEO Luxury Goods & Jewelry ### "Best Fraud protection service we ever had!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Very positive. The Fugu softwere let us high confidence about orders we accept. Pros Very professional but easy to use. High-quality risk detection. Cons Not very familiar currently. There are many people that aren't known about what we are talking about yet. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing FUGU The price was attractive and the description was convincing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 20, 2022 Thank you so much for your feedback! We'll keep doing our best to make you satisfied and to make your income protected from any kind of fraud:) [View all Reviews](https://www.capterra.com/p/251235/FUGU/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.