# Cisco Finesse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cisco Finesse the right Customer Service solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251267/Cisco-Finesse/reviews --- Cisco Finesse 4.9 (11) [View alternatives](https://www.capterra.com/p/251267/Cisco-Finesse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cisco Finesse Ease of use 5.0 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charity Mae C. Senior Agent Telecommunications Used the software for: 2+ years ### "Cisco FINESSE, AT IT'S FINEST!" June 21, 2023 5.0 Pros I like how easy for me to use it and can communicate with my customer well Cons so far, everything is going well kudos! Review Source RG Rico G. Technology Support Specialist Government Relations Used the software for: 1-2 years ### "Cisco puts the 'Fine' in Finesse!" December 7, 2023 5.0 We've had a great experience while using Finesse. That goes from the administrative side down to the end users who take calls daily using this platform. Pros Great overall platform that is as reliable as it is scalable. It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment. Cons Not much to dislike overall. It meets all of our needs from cost and functionality standpoints. Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reason for choosing Cisco Finesse The overall Cisco name and compatibility with Jabber. Our organization is very Cisco-centric from our phone systems to our network infrastructure. It just made the most sense. Review Source NW Nathaniel W. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Finesse review" May 4, 2025 5.0 Pros Allows me to see active teammates and helps with logging my calls. Cons Can be finicky and randomly disconnect from the phone app not tracking any calls. Review Source FS Farid S. Tellecaller Consumer Services Used the software for: 1-2 years ### "Cisco finesse" November 15, 2024 5.0 Pros The interface is clean and user-friendly, making it easy for agents to manage calls, chats, and other tasks efficiently. Cons Cisco Finesse can be expensive for smaller organizations, especially when factoring in licensing and potential infrastructure costs Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 1-2 years ### "Cisco finesse review" November 9, 2024 5.0 Pros Cisco Finesse is highly appreciated for its user-friendly interface tailored to contact center environments. Cons Cisco finesse can be more improve by upgrading its api Review Source NK Navdeep K. insurance advisor Insurance Used the software for: 2+ years ### "Product Review" February 19, 2023 5.0 Pros Call Routing fast, history easily available, call diversion easy both to client, in branch and out of branch.Provide the name of location from where we receives call makes our job easy. Cons I don't come across any cons for this software Review Source KR Kelly R. It Support Computer & Network Security Used the software for: 2+ years ### "Cisco" December 18, 2022 5.0 it is a fast-paced way to keep on top of things and able to handle any mode of calls and like anything else needs updates like all other voip or online serves. Pros easy to use saves sign in being using for 3 years Cons crashed in the middle of a call once in a while Review Source FP Fabian P. Technical Support Representative Telecommunications Used the software for: 2+ years ### "talking to the world!!!" September 12, 2022 5.0 Cisco Finesse has one of the best outbound and inbound calling features, you can stay connected with customers and you can find the time to fix issues real quick or transfer the calls to designated queues without having to keep the customers waiting for too long. Pros Talking to customers and resolving their issues it is an amazing feeling of accomplishment. The calls are crystal clear and customers can hear and have great dialogues with you. Cons Calls can cut out in the middle of a conversation this rarely happens but it can feel disappointing some times. Review Source AM Andrea M. Global enrollment counselor Education Management Used the software for: 6-12 months ### "Cisco Finesse" October 18, 2022 5.0 I’ve loved it . Working remote my phone can only ring when my laptop is open and connected to WIFI. When I’m off work and I shut down the laptop it won’t ring . It’s not bulky and keeps things nice and neat at my desk Pros Works like a normal phone without the bulkiness of a hard wired land line . I am a remote employee and the completely on my laptop. Very easy to use , and it never rings when I’m not working anymore ! Cons Nothing ! It works great! Super easy to learn. Review Source AS Amy S. Insurance Advisor Insurance Used the software for: 6-12 months ### "Cisco Finesse" February 13, 2023 4.0 Very happy so far with Cisco Finesse for my daily tasks. Pros We use Cisco Finesse on a daily basic at work. It is so useful to answer calls, call out and keep record of call log. We can transfer calls easily through our company. Cons The call recording option would be great. Review Source VR Verified Reviewer IT Servicedesk Information Technology and Services Used the software for: 6-12 months ### "Snel en goed!" December 4, 2023 5.0 Pros Het werkt super! Alles is goed, heel makkelijk om alles in te stellen en om dingen aan te passen. Vandaar dat wij het ook aan onze klanten adviseren. TOP! Cons Soms ligt er even uit maar dat kan bij elk programma wel is gebeuren. Review Source Similar Products Featured ## Related categories [Contact Center](https://www.capterra.com/contact-center-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.