--- title: "Tikit by Cireson Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tikit by Cireson Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/251319/Tikit/" page_type: "product" language: "en" --- # Tikit by Cireson Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tikit by Cireson ## What is Tikit by Cireson? Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. ## What is Tikit by Cireson used for? [Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $26 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tikit by Cireson?[Manage this product listing](https://www.g2.com/products/cireson-tikit/claim_requests/new?auto=true) ## Tikit by Cireson Overview Updated September 2026 AI summary Tikit by Cireson offers cloud-based and web-based help desk and IT ticketing solutions for businesses of all sizes, supporting core functions like ticket management, workflow automation, and SLA management. With features such as AI Copilot, real-time chat, and customizable branding, it enables teams to manage requests, automate responses, and integrate with third-party tools for efficient service delivery. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tikit by Cireson 5.0 (3) VS. [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $26 Per User, Per Year Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.5 (52) Value For Money 5.0 (3) Value For Money 4.5 (51) Customer Service 4.7 (3) Customer Service 4.5 (52) ## Tikit by Cireson alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Tikit by Cireson Overview ### What company size and specific industries is Tikit by Cireson built for? Tikit by Cireson is designed for organizations of any size that need a service desk built natively on Microsoft Teams and Microsoft 365. It fits companies in any industry that are frustrated by cumbersome platforms or rising software costs and want a simpler internal support setup. Features and Usability ### What are the key features of Tikit by Cireson? Tikit by Cireson offers incident and ticket management, change management, and SLA management for IT service workflows. It also includes a self service portal, knowledge base management, chatbot, automated routing, workflow management, reporting and analytics, access controls/permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Tikit by Cireson integrate with? Tikit by Cireson connects natively to Azure DevOps, Microsoft 365, Microsoft Teams, and Power Automate Monitor. These integrations cover development, productivity, collaboration, and workflow monitoring within Microsoft-centric environments. Getting Started and Support ### What training and onboarding options does Tikit by Cireson offer? Tikit by Cireson provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Tikit by Cireson offer? Tikit by Cireson provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat support. With no reviewer feedback available on support experiences, no reliable claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,135 Help Desk reviews Capterra reviewers point to these as the top priorities when selecting help desk software: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Tikit by Cireson supports all three of the features buyers rate highest: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as changes happen, allowing teams to respond faster and maintain consistent service quality. Ticket Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Access Controls/Permissions 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Tikit by Cireson 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Incident Management: Manage and track all disruptions and incidents - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Microsoft Teams Ticketing $26.00 Per User,Per Year Microsoft 365 Service Desk $39.00 Per User,Per Year Microsoft 365 ITSM $49.00 Per User,Per Year Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[ Power Automate Monitor](https://www.capterra.com/p/265800/Power-Automate-Monitor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GP Graham P. IT Infrastructure Analyst Real Estate ### "Tiket \*\*\*\*\* Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 The Team at Cireson are extremely helpful and always there to assist when required. The You Tube videos are extremely informative and helpful Pros The way it integrates with Microsoft Teams effortlessly. The ease of the program. How easy it is to configure this program. Cons After using this program for considerable time and getting very use to it I did not find any features that i did not like. Switched from [NetSupport Manager](https://www.capterra.com/p/18719/NetSupport-Manager/) NetSupport Manager is no longer supported Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Reasons for choosing Tikit by Cireson Tikit integrates seamlessly with Teams and is a very good application Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Chad K. Director of IT Wholesale ### "Tikit is a low-cost, high-feature desktop support staff alternative. Quick to implement." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 New customer but a quick fan. From knowledgeable staff at Cireson to a solution that makes my life simpler and my employees happier, it's a win-win. I always like to implement tools that make good sense for our company and I feel this is just a home run. I'm just upset it took me so long to find it (look for it). I should have searched sooner. Pros The time to implement was very short. Live teams assistance was not only available but recommended to show how to use Tikit. The help provided was wonderful. Video tutorials are short and succinct and available to come back to later. The value for the price point was well within our budget, and so worth it that we upgraded to the highest package within the hour of on-boarding it. The default settings were out-of-the-box ready. Tweaking things is simple to customize. I consider Tikit to be my Desktop Support Employee. Cons Sometimes viewing the full comments/ticket attachments, etc. are not available on Teams App. I have to go to the Web App. I prefer the web app anyway, so for me it's not a huge con. Just something that might be handy if at all possible. Switched from [osTicket](https://www.capterra.com/p/125118/osTicket/) I was having issues upgrading, integrating add-ons like LDAP and Microsoft OAuth2. Their tool worked ok for us but as we grow, we need something better. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [osTicket](https://www.capterra.com/p/125118/osTicket/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Tikit by Cireson Most are too expensive or not enough support to warrant such a purchase/move. Tikit had everything I wanted, with support, as a reasonable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Moses P. IT Non-Profit Organization Management ### "Quick implementation, elegantly simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 24, 2024 Pros Cost effective and simple to implement, we went from no ticketing to proper tracking overnight Cons Some of the initial settings could use more options (EX: ticket categories) and the automated replies could use a database of standard Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.