--- title: "ControlHippo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ControlHippo Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/251408/ControlHippo/" page_type: "product" language: "en" --- # ControlHippo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ControlHippo ## What is ControlHippo? ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support. ## What is ControlHippo used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ControlHippo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://callhippo.com/&name=ControlHippo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ControlHippo 4.5 (13) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $20 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.6 (16,445) Value For Money 4.2 (13) Value For Money 4.6 (11,500) Customer Service 4.2 (13) Customer Service 4.7 (10,713) ## ControlHippo alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,445)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/251408/ControlHippo/alternatives/) ## FAQs about ControlHippo Overview ### Which roles and teams benefit most from ControlHippo? ControlHippo is most used by business leaders, marketing teams, customer-facing managers, and operations staff who need centralized communication. CEOs and founders use it to oversee outreach and team activity, while marketers, product teams, relationship managers, and support staff rely on it to streamline messaging, coordination, and follow-up workflows. Answer based on 13 reviews Overview ### What company size and industries is ControlHippo built for? ControlHippo serves small businesses first, with 85% of reviewers from that segment, and is most used in Information Technology and Services at 23%. It also fits Sales, Support, BPO, Education, Healthcare, Real Estate, and similar sectors, with additional reviewer presence in Marketing and Advertising at 15% and Computer Games at 8%. Answer based on 13 reviews Features and Usability ### What are the key features of ControlHippo? ControlHippo offers multi-channel communication features like live chat, chat/messaging, SMS messaging, and social media integration, plus inbox management and customer communication tools. It also includes CRM, customer database, customer history, interaction tracking, ticket management, workflow automation, reporting and analytics, alerts/notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does ControlHippo integrate with? ControlHippo integrates with 8 third-party tools across CRM, messaging, and commerce: HubSpot CRM, Pipedrive, Google Sheets, Slack, Zendesk Chat, monday.com AI Work Platform, Shopify, and WooCommerce. These catalog integrations cover customer management, team communication, spreadsheet workflows, and online store operations. Getting Started and Support ### What training and onboarding options does ControlHippo offer? ControlHippo provides in-person training, live online sessions, webinars, and videos to help teams get started. In-person training supports direct instruction, live online sessions and webinars allow guided remote learning, and videos offer self-paced reference for reviewing setup steps and product features. Getting Started and Support ### What customer support options does ControlHippo offer? ControlHippo provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available in the catalog data, so support experience details such as response times, helpfulness, or common frustrations cannot be confirmed here. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) ControlHippo supports all three of the features reviewers rate highest: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond faster through text and chat, and keep communication more consistent, allowing teams to deliver timely service and maintain better customer interactions. Multi-Channel Communication 4.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Interaction Tracking 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Live Chat 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Reporting & Statistics 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities ControlHippo 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.3 (13) 4.3 Based on 13 reviews ## Pricing Value for money 4.2 (13) Free Trial [View pricing plan details](https://www.capterra.com/p/251408/ControlHippo/pricing/) Bronze $20.00 It includes: - Multi-number Shared Inbox - WhatsApp QR Scan - WhatsApp Buisness API - Unlimited contact sync - One-click WhatsApp <> CRM Integrations - Chrome Extension - 24\*7 Support Silver $35.00 It includes: - Additional Privacy - Verified Green Tick Number - Advanced CRM Integration - Automatic lead Creation in CRM - Quick Replies - Assign Chat - Analytics Report - Canned Message Gold $50.00 It includes: - Complimentary Price Adjustment - Broadcast Messages - Auto Reply - Chat Support - Drip - ChatGPT Integration - On-demand Features Value for money 4.2 (13) 4.2 Based on 13 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (13) 4.2 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(10) 4(1) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent SD Satish D. Chartered Accountant Accounting ### "Customer Support Responsiveness" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 13, 2025 Pros Omnichannel Messaging: ControlHippo consolidates communications from platforms like WhatsApp, Telegram, Instagram, and email into a unified inbox, enabling teams to manage customer interactions from a single interface. Cons Several users have reported delays in customer support response times. For instance, a marketing manager noted that while the platform is user-friendly, "customer support response time can be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SU Serdar U. Co founder Computer Games ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 Pros Easy to use. Helpful support. Fast answers Cons There are not that much to least like about Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sudhanshu K. Product Manager Hospital & Health Care ### "ControlHippo Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2025 Pros The app is good and very user-friendly. It allows us to easily manage multiple WhatsApp accounts in one centralized platform, streamlining the process without any hassle. Customer service is responsive and helpful. Cons Occasionally, the number get disconnect from the account randomly, requiring us to reconnect it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Becca G. Office Assistant Law Practice ### "ControlHippo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 13, 2024 Pros love being able to use one whatsapp number for multiple team members so clients know it is our office texting them Cons sometimes it will randomly disconnect the number from the account and we have to reconnect it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ronald P. Associate manager E-Learning ### "ContolHippo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2024 It is great to connect to the leads quickly Pros It is quick and effective , really amazing to chat Cons Nothing as such, never faced any issues yet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Javier A. CEO Information Technology and Services ### "Beware of Hidden Charges - No Refunds on Trial!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 14, 2024 Pros Here's your review translated into English: "They charge you for the trial and when you cancel, they won’t issue a refund. They do not respond to emails, and support says they can’t do anything. Don’t give them your credit card, it’s a scam." Cons Nothing worked as advertised; features that were listed on the website did not function in the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User SEO Executive Marketing and Advertising ### "ControlHippo: Seamless Integration and Intuitive Interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2024 Pros What I found most impressive about ControlHippo was its intuitive interface and seamless integration of features. From the moment we started using it, the platform felt like a natural extension of our workflow. The ability to customize and prioritize conversations, coupled with the real-time notification system, significantly improved our communication efficiency. Cons ControlHippo excels in streamlining communication with no notable cons at present. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mayank M. Website Developer Information Technology and Services ### "Unified Platform for WhatsApp Business Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2024 The experience with ControlHippo has been fantastic. Previously, our company struggled to maintain regular communication with clients, which left them feeling dissatisfied. ControlHippo has effectively resolved this issue, enabling our company to operate more efficiently and productively. Pros ControlHippo offers excellent value with their package. Messaging is rapid and highly effective compared to competitors, who typically charge much higher prices. Cons Using ControlHippo initially required significant effort to set up the WhatsApp integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mahendra S. Marketing Manager Market Research ### "Best messaging software and simple chat option" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 12, 2024 The platform's user-friendly interface, extensive integration options, which significantly streamline tasks and save team time. Pros Easy to use communication platform for sales and support team. Cons Customer support response time can be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Atit S. SEO Marketing and Advertising ### "Extensive integration options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 21, 2024 Pros What I like most about ControlHippo is its extensive integration options, which significantly streamline tasks and save me valuable time. The platform's user-friendly interface and reasonable pricing further enhance its appeal, making it a top choice for efficient communication management. Cons To be honest, there's currently nothing to find fault with regarding ControlHippo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/251408/ControlHippo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.