--- title: "Nuance Gatekeeper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nuance Gatekeeper Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/251429/Nuance-Gatekeeper/" page_type: "product" language: "en" --- # Nuance Gatekeeper Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Nuance Gatekeeper ## What is Nuance Gatekeeper? Nuance Gatekeeper is a cloud‑native biometric security solution that authenticates legitimate persons and detects fraudsters wherever and however they engage. Gatekeeper layers numerous biometric and non‑biometric factors into a central AI risk engine to deliver more successful authentications and higher fraud detection rates through a unified solution. ## What is Nuance Gatekeeper used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Authentication](https://www.capterra.com/authentication-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nuance Gatekeeper?[Manage this product listing](https://www.g2.com/products/spiceworks-cloud-help-desk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nuance Gatekeeper 0.0 VS. [4.7 (945)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price Contact vendor Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (929) Value For Money 0.0 (0) Value For Money 4.5 (489) Customer Service 0.0 (0) Customer Service 4.5 (509) ## Nuance Gatekeeper alternatives [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (147)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (48)](https://www.capterra.com/p/10023754/JoinNow-Cloud-RADIUS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Nuance Gatekeeper Features and Usability ### What are the key features of Nuance Gatekeeper? Nuance Gatekeeper includes access management, biometrics, fraud detection, and multi-factor authentication. These core features support identity verification and authentication workflows, combining biometric recognition with fraud screening and access controls for secure user verification across digital channels. Getting Started and Support ### What training and onboarding options does Nuance Gatekeeper offer? Nuance Gatekeeper provides in-person training options for teams getting started. In-person sessions can support guided setup, direct Q&A, and hands-on instruction from a trainer. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does Nuance Gatekeeper offer? Nuance Gatekeeper provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be summarized from user sentiment. ## Features AI summary Based on 1,103 Help Desk reviews Capterra data shows that buyers of authentication software rank the following features as their top priorities: - **Secure Login** (**69%** of reviewers rated this feature as critical) - **Two-Factor Authentication** (**66%**) - **Multi-Factor Authentication** (**61%**) Nuance Gatekeeper includes **Multi-Factor Authentication**. However, it does not include **Secure Login** or **Two-Factor Authentication**. Its support for **Multi-Factor Authentication** provides teams with an added layer of identity verification, helping businesses reduce unauthorized access and strengthen account security across users and systems. Access Management Control and manage access to company resources Biometrics Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Fraud Detection Identify and prevent suspicious activity Multi-Factor Authentication Request two or more credentials to prove user's identity before granting access to systems Nuance Gatekeeper 4 features ### All Features - Access Management: Control and manage access to company resources - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Fraud Detection: Identify and prevent suspicious activity - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.