# Expertflow Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Expertflow Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/251515/Expertflow-Contact-Center --- # Expertflow Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Expertflow Contact Center ## What is Expertflow Contact Center? Expertflow CX is a customer-centric multi-channel contact center solution for digital and voice channels, available as a cloud subscription or on-prem. Expertflow CX supports several digital channels including web, webRTC, WhatsApp, Facebook, Twitter etc. The voice capability is available out of the box. Connect your existing Contact Center infrastructure such as PCCE/UCCE or UCCX thus enabling its agents to handle both chat and voice requests through a unified agent-controls interface. ## What is Expertflow Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Expertflow Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.expertflow.com&name=Expertflow Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Expertflow Contact Center 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $35 Per User, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Expertflow Contact Center alternatives [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Expertflow Contact Center Overview ### What company size and specific industries is Expertflow Contact Center built for? Expertflow Contact Center is designed for organizations in banking, mobile operators, utilities, healthcare, and airlines, especially those operating across Europe, Africa, and South Asia. The vendor description does not specify a company size, so the product appears aimed at organizations in these sectors rather than a particular business scale. Features and Usability ### What are the key features of Expertflow Contact Center? Expertflow Contact Center offers automated routing, automatic call distribution, IVR, queue management, and call transfer for inbound call handling. It also includes live chat, chat/messaging, SMS messaging, and social media integration for multi-channel communication, plus call recording, call monitoring, real-time analytics, reporting, CRM, and customer history. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does Expertflow Contact Center offer? Expertflow Contact Center provides chat support. No reviewer feedback about support experience is available in the catalog data, so there is no basis to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Expertflow Contact Center 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Tool to send questionnaires to customers to gauge feedback Alter the layout and content of reports Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. ## Pricing Basic $35.00 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.