--- title: "PitneyShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PitneyShip the right Shipping solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/251583/PitneyShip/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- PitneyShip 4.6 (144) [View alternatives](https://www.capterra.com/p/251583/PitneyShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of PitneyShip Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews Jenny L. G Legal AssistantLegal Services, 201 - 500 employeesUsed the software for: Less than 6 months. “It's so much faster than filling out the paperwork (including the green card), adding postage and mailing my work; then waiting for the green card to come back.“ August 18, 2025 PH Peter H Internal Services GBS Tech IRenewables & Environment, 501 - 1,000 employeesUsed the software for: 1-2 years. “its harder now to customize your postage, like if you need to add postage to an envelope for a certain amount, its not easy to do now“ June 8, 2026 PF Paula F Mary Kay DirectorCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “Shipping prices are less expensive than going to the Post Office. While working from home, having their app at my fingertips allows me to mail my products quickly to my customers. “ June 6, 2025 KW Khriston W ReceptionistAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that you have to reset scales or go to post office for CERTIFIED MAIL still even after following prompts on PITNEY ship.“ October 24, 2025 JA JEANNINE A OwnerAlternative Medicine, Self-employedUsed the software for: 1-2 years. “I feel there is definite security with the service, with accessing my accounts and with tracking packages.“ November 13, 2025 DB Davida B Senior beauty consultant.Cosmetics, Self-employedUsed the software for: 1-2 years. “More recently it has been changed. And it makes it a bit harder to navigate and negate what you need right away.“ January 16, 2026 AS Alex S Licensed Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Works adequately for our shipping needs since we have clients all over the state, makes it more convenient for them so they don't always have to come in to get refills.“ October 24, 2025 DE Dwight E Treasurer, Shipping and Handling ManagerInternet, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to change label format to print a label and receipt on a half-page rather than a full page but have not found a way to do that.“ June 6, 2025 ## Showing most helpful reviews Showing 1-25 of 144 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Independent Content Writer Used the software for: Less than 1 year ### "Easy, Efficient, and Convenient Shipping" October 13, 2026 5.0 My overall experience with PitneyShip has been very positive. The platform is user-friendly, efficient, and well suited for managing everyday shipping needs. It simplifies the process of preparing shipments, printing labels, and keeping track of shipping activity, and it has saved me both time and effort. I found the service easy to learn and the tools practical and useful. Based on my experience, I would gladly recommend PitneyShip to others looking for a convenient and cost-effective shipping solution. Pros PitneyShip has been easy to use, convenient, and very helpful for managing shipping from one place. The interface is straightforward, the learning curve is minimal, and it makes comparing shipping options and preparing labels much more efficient. I also appreciate the value for the money and the ability to handle shipments without needing to visit a carrier location. Cons I have had very few issues with PitneyShip. If I had to identify one area for improvement, I would say that some features and account options could be explained a little more clearly for new users. Overall, though, the platform has been reliable and easy to use. Review Source R Reviewer Biller Used the software for: Less than 1 year ### "Dependable Pitney Bowes" June 9, 2026 5.0 5 star rating as I have yet to have any issues using Pitney Ship whether I am mailing bulk envelope or small packages. Pros I appreciate the accuracy and the prompt delivery using Pitney Bowes along with saving money, which is definitely important these days. Thank you. Cons N/A. At this time I do not have anything I like least. Our machine is user friendly with many options and accurate. Review Source R Reviewer Internal Services GBS Tech I Used the software for: 1-3 years ### "Pitney rocks" June 9, 2026 5.0 my overall experience has been pretty good, now real issues its easy to use and operate and easy to show someone who has never use one before. Pros easy to use and operate. its user friendly and like the built-in address correction it has built in so you make use your address is correct. Cons its harder now to customize your postage, like if you need to add postage to an envelope for a certain amount, its not easy to do now Review Source R Reviewer COE Used the software for: 3-5 years ### "Cindy’s Review " June 8, 2026 5.0 Overall my experience has been exceptional. Addresses are confirmed and corrected if needed to meet postal shipping standards. Pros The ease and convenience to ship packages from home and skipping the line and wait at the post office. Cons Not being able to schedule a mail/package pick up directly from the PitneyShip website. This would provide me the opportunity to have packages picked up directly from my home by the postal service. Review Source R Reviewer President Used the software for: Less than 1 year ### "Great service at a great price" June 8, 2026 5.0 I left Stamps.com to use Pitney Bowes mostly because the monthly fees beyond postage. PB is much cheaper and works so much better. No software to install or update. Everything just works! Pros Great pricing with no monthly fees. I print mostly envelopes and it works with whatever printer i have available. Cons Nothing at all. It does everything i need it to do. Wish i had found it years ago before i wasted so much on Stamps.com. Review Source R Reviewer Resort Administrative Assistant Used the software for: 1-3 years ### "Easy to Use" May 11, 2026 5.0 We have been using PitneyShip for years and really like it. It is easy to learn and use. We recommend it. Pros Super easy to learn and utilize. We have several employees using the program and all have found it incredibly easy. Cons Contacting customer service is not very easy. It often takes multiple attempts to get questions answered. Review Source R Reviewer Business Operations Specialist Used the software for: Less than 1 year ### "Business Operations Specialist " April 13, 2026 5.0 Overall, the experience has been wonderful. I have had no major setbacks utilizing the system. The set up was quick and successful. Pros The system is not complicated to use. I found it to be very straightforward and the steps were easy to follow. Cons The system turns on and instantly uses register tape without a transaction in place. It would be nice if the tape was not wasted. Review Source R Reviewer Parcel shipping coordinator Used the software for: 3-5 years ### "AMAZING SREVICE" April 10, 2026 5.0 Pros AMAZING SERVICE, GOOD PRICES , GOOD CUSTOMER SERVICE, USE IT DAILY FOR WOPRK AND FOR OUR COMPANY.... Cons I DONT HAVE ANY CONS ABOUT PINTEY BOWES. NOT REEALLY SURE WHAT TO PUT HERE OTHER THAN NO CONS ONLY GOOD THINGS Review Source R Reviewer Fulfillment Used the software for: 1-3 years ### "Convenience of PitneyShip" April 9, 2026 5.0 Have used PitneyShip for many years and appreciate the website. It is easy to use and the convenience it offers me is truly worth it. Pros I appreciate the convenience of not having to go into the post office for my mailings. The website is easy to manage and I have not had a problem in the years that I have used PitneyShip. Cons I have trouble finding how to adjust the mailing date for my items since I don't always mail my items on the same day that I print my labels. Review Source R Reviewer Senior Messenger Used the software for: 1-3 years ### "Lifesaving piece of equipment!" April 9, 2026 5.0 Everything is great when it is up and working. I think it is a great tool for my office I would recommend it to anyone who's doing mailroom work. I Love It! Pros The remembering of the names. Fast and efficient. Makes my day go by smoothly. The printer helps with the time it takes to process each package. Cons The glitches that keep popping up with the sign in. I also couldn't send a package to a designated zip code. it wouldn't let me. Review Source R Reviewer Legal Assistant Used the software for: Less than 1 year ### "I like PitneyShip!" August 22, 2025 5.0 Very Good. It's super fast and is keeping up with our client/matter numbers pretty well. The system doesn't go down too often, either. Pros It's so much faster than filling out the paperwork (including the green card), adding postage and mailing my work; then waiting for the green card to come back. Also, I get an email immediately afterward indicating that my letter/document has been sent and frequent updates to delivery. Cons I'm having a difficult time getting refunds for postage printed on envelopes that were never mailed. Review Source R Reviewer President Used the software for: 3-5 years ### "BAD Oustsouced Customer Service" June 9, 2025 3.0 If you do not have any issues and software working fine, it is good, but if you run into a problem, good luck getting timely help! Pros The discounts from regular Postage & UPS Rates. If you are a frequent shipper this is a nice feature. Cons The Customer service is VERY POOR! They have outsourced this to a call center which appears to be in India and at times HARD to communicate with the rep and they really do not seem to care. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Competitive Prices and User Friendly" October 27, 2025 4.0 I've been with you a LONG time. Starting with ship station, then shifted to Pitney Ship, SendPro and now Pitney Ship. Have had very few problems over the years, but it used to be much easier getting tech support. Now if there is an issue, I have to create a ticket and wait, or get on a lengthy chat. I do miss being able to pick up the phone and talk to someone. Other than that, I am happy with the service. Just would like the scale and Device Hub to stay online. Pros The ease of use and competitive pricing. Love that I have an address book where names pop right up and that I can have presets for my mailers and boxes. It makes it quick and easy. Cons In the last couple of months I have had lots of issues with Device Hub. My scale goes offline continually and I am having to redownload it, then activate it. It did not do this in the past. Very annoying. I often just type in the weight, but would like to see this issue resolved. Review Source R Reviewer Practice Administrator Used the software for: 1-3 years ### "Pitney Bowes online" September 30, 2025 5.0 Easy to use. keeps track of shipments. decent prices, and overall good product. I like the fact that we can order supplies that print right along with the USPS products. Pros Ease of use and easy to keep track of shipments. The labels are easy to print and it maintains the address book for us. Cons nothing. I really like the product. I can't really say there is anything that I don't like about the program. It works for what we need. I guess I wish we didn't have to pay for the stamp paper sheets. Review Source R Reviewer Owner Used the software for: 1-3 years ### "I am a happy user of PitneyShip." November 14, 2025 5.0 My overall experience with PitneyShip, wonderful. Easy, less expensive than the post office and convenient. Pros I was new to shipping online when I started with Pitney. It was easy to learn and is a great value for someone who works from home. I feel there is definite security with the service, with accessing my accounts and with tracking packages. I have only had to have a refund twice in the last six or so years, on my mistake with the wrong address, and the process was smooth. Cons I cannot think of anything that I do not like about PitneyShip. I would recommend it to others who work from home. Review Source Rick H. President Used the software for: 3-5 years ### "Reliable and affordable solution for mailing and shipping for a small business" June 12, 2025 4.0 Overall, it was nice when it used to be an actual Windows Desktop application. Then they did away with that and made it all web-based. That introduced all sorts of problems and complications. However, since then, they seem to have worked out the bugs in the web interface and the "Device Hub" printer application. Pros I like that it works reliably now. It stores addresses of my customers and vendors so it is easy to pull up someone's address without having to re-enter everything every time. I like that it is reasonably affordable for a small business like mine. Cons The interface is confusing and takes a long time to get accustomed to how it works and how to accomplish anything. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "The perfect office co-worker" October 7, 2025 4.0 It has been wonderful and a huge relief of burden. Super appreciate the free trial though I knew I was gonna keep it about 2 days into the free trial. Pros It is easy to use and is a great value for the money. It reduces the amount of time that I need to go to the post office and allows me to do everything that I need from my home office. I'm no longer frustrated when I run out of stamps! The user interface is easy to get used to and is easy to learn. Cons The only thing I don't like is the massive stamps that come on the stamp sheet. Wish those were a little bit less chunky and about half the height like the blank labels for the Pitney Bowes machine. Review Source R Reviewer Office Administrator Used the software for: 3-5 years ### "PitneyBowes-Great Option for Mailing" April 8, 2026 5.0 Representatives have been quick to respond when we have issues which is very rare. I believe I have called about 3 times in the period we have leased the meter which has been a few years. We have even had a person come out to our office to assist us. We are about 20 minutes from Fort Worth, TX but it can be an hour drive due to traffic. Pros Ability use both the meter and online app to add addresses, print postage. Both WiFi and network connection (we moved our machine and do not have a hard ethernet port available at new location - but can connect easily by WiFi) Cons Sometimes, there is a lag time or delay of postage but very rare. This usually occurs when there is heavy posting for all users but again is very rare. Review Source R Reviewer Owner - Partner Used the software for: 3-5 years ### "Five Stars for PitneyShip" June 9, 2025 5.0 I would recommend PitneyShip for the ease of use, convenience, and quality. It makes sense if you ship enough packages. Pros PitneyShip is convenient and easy to use. It allows me to: (1) avoid the line at the Post Office for package processing; (2) weigh, print postage, and prepare my own packages; (3) verify addresses for customers; and (4) track all packages. Cons I don't get a reimbursement guarantee if my customer claims they didn't receive the package which is available from a major online business. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Save International info" July 3, 2025 4.0 Mostly Great, easy to maneuver easy to add funds also easy to retrieve past shipment info. Need more ability to save and store international frequently used info Pros Easy to use overall older features were more user friendly other than that please see the next section Cons Om international label, we used to be able to store product description + international frequently used codes now we can not, we liked it better before Review Source R Reviewer Vice President Used the software for: 3-5 years ### "PitneyShip is Worth a Little Effort" June 9, 2025 4.0 We like using PitneyShip. It is convienient and the cost is OK. Sometimes remembering how to use is difficult if there is significant time between uses. Pros Convience of getting postage when needed without having to plan for a trip to the post office. Stamp and label supplies are great and easy to order. Cons If not used super frequently it become difficult to remember how to accomplish tasks. Use of the online software and printer setup is not very intuitive. Review Source R Reviewer OWNER Used the software for: 3-5 years ### "DISCOUNTED RATES AND EASY TO UTILIZE" June 10, 2024 5.0 Fast, reliable and discounted shipping costs Pros monthly membership fee, set-up, labels and shipping history Cons cost of the custom label printer if needed Review Source R Reviewer Admin Services Manager Used the software for: 1-3 years ### "Quality Product for All-in-One Shipping" April 14, 2024 5.0 If your office produces enough in-house mail to require an efficient postage or shipping solution but not worry about a piece of postage machinery, PSP is your way to go. It is a more cost-efficient solution than a postage machine. Pros The software is easy to set up and use, making it a more suitable option for among various staff and office locations. The transparency of shipping options, requirements, and costs has made it simple to use the best service for a given mail piece. Cons I am a promoter of the software in full, and recommend it heavily. I do not see any cons to cause us to seek other options rather than provide recommendation for enhancement. PB has been receptive and responsive to feedback for PSP. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Pitney Shipping Survey" June 10, 2024 5.0 Pros Ease of generating shipping labels. Discount on postage and shipping Cons Sometimes, customer service is not always available Review Source R Reviewer Shipping Manager Used the software for: 3-5 years ### "PitneyShip is Great but lack of printing return shipping label option. " March 28, 2024 5.0 Overall is great but still lack of some functions. Pros Compare all the carriers at one place. That's great. Cons lack of printing return shipping label option. Can't setup fedex account via PitneyShip. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.