--- title: "RapidStart CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RapidStart CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/251593/RapidStart-CRM/" page_type: "product" language: "en" --- # RapidStart CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RapidStart CRM ## What is RapidStart CRM? RapidStart CRM is an excellent Sales and Service application for essential business processes, and our Addons build upon that to offer even more capabilities. Over 100K users have had great success using our apps right out of the box. However, RapidStart CRM shines even brighter when utilized as an accelerator. Anything and everything can be built starting from our solid RapidStart CRM foundation, atop Microsoft’s Dataverse. Our Free RapidStart CRM App runs on a $5 Microsoft Power Apps license ## What is RapidStart CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RapidStart CRM?[Manage this product listing](https://www.g2.com/products/rapidstart-crm/claim_requests/new?auto=true) ## RapidStart CRM Overview Updated September 2026 AI summary RapidStart CRM offers businesses of all sizes a cloud-based platform for managing customer relationships, sales pipelines, and lead activities. Covering CRM, contact management, and sales force automation, it includes features such as workflow management, analytics, lead scoring, and customizable reports. The system supports mobile access and integrates with third-party tools, catering to a range of sales and marketing needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RapidStart CRM 4.8 (5) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $0.01 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.0 (1,319) Value For Money 5.0 (3) Value For Money 4.1 (1,194) Customer Service 4.7 (3) Customer Service 3.9 (1,183) ## RapidStart CRM alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about RapidStart CRM Overview ### What company size and specific industries is RapidStart CRM built for? RapidStart CRM is designed for start-ups, small and medium businesses, and smaller teams within commercial or enterprise companies that need a simple CRM application. It is suited to organizations seeking a straightforward customer relationship management tool rather than a complex platform, regardless of industry. Features and Usability ### What are the key features of RapidStart CRM? RapidStart CRM offers CRM, contact and customer database management, lead capture, lead scoring, and opportunity management. It also includes sales pipeline management, forecasting, workflow automation, task scheduling, email tracking, calendar sync, reporting and analytics, and role-based permissions for managing access and activity. Integrations ### Which third-party tools and platforms does RapidStart CRM integrate with? RapidStart CRM integrates with over 30 third-party tools and platforms, including Dynamics 365, OneDrive, Docusign, Dropbox, Microsoft Excel, Microsoft Outlook, Jira, and Mailchimp. Its catalog also includes Dynamics 365 Business Central, Dynamics 365 Customer Insights, Dynamics 365 Sales, Google Maps, Freshdesk, Eventbrite, and FreshBooks. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does RapidStart CRM offer? RapidStart CRM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does RapidStart CRM offer? RapidStart CRM provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written guidance and self-service help for common questions, but no reviewer feedback is available to describe response times, helpfulness, or recurring support issues. ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) RapidStart CRM includes **Customer Database** and **Real-Time Data**, giving sales and service teams a central place to store customer records and access current information as interactions happen. However, it does not offer **Data Security**. Instead, it provides other features that reviewers also consider important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**), helping businesses organize contacts, find records faster, and keep day-to-day customer work moving efficiently. Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Document Storage 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Sales Pipeline Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Task Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Email Marketing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Forecasting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends RapidStart CRM 93 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Assignment Management: Assign issues and tasks based on availability or required skills - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Field Sales Management: Manage or track sales completed by field teams/employees - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Prioritization: Arrange tasks based on the level of priority or urgency - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Service History: Track work performed and resources used for past customers, sites, or assets - Shared Contacts: Share contacts with other applications like Gmail and CRM - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Basic $0.01 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EC Eoin C. President & CEO Computer Software ### "Still don't know what I'm doing but I'm using Dynamics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 4, 2022 I initially adopted all of RapidCRM and then scaled back to the original OOTB experience for the pieces where I needed more detail. Pros I was able to ignore the noise about leads which I did not need if they weren't real. RapidCRM cut to the chase for the most important information to capture up front and then I use the Dynamics365 product ootb experience for contacts and tracking opportunities and sales. Cons I needed features beyond RapidCRM (EG competitor analysis) simple approach for some things. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 We built RapidStart CRM for people "Who don't know what they are doing" :) Thanks for your review! KC Kyle C. Engineer Oil & Energy ### "Great Small Business Alternative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 We needed a niche business solution that was not starting from scratch and not paying too much for a CRM that was too powerful and over-built. RapidStart was a great head start to building a Power App from scratch. Pros We were overwhelmed by the costly, pre-built, and industry-specific features that other out-of-the-box solutions provide. RapidStart was FREE and provided a simplistic starting place to build out a custom CRM solution to meet our specific needs. Cons There are a few times where the managed solution has not allowed me to customize or access something, but I understand why you have those tables locked down. Reasons for choosing RapidStart CRM simplicity and cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thanks for your kind words. Please let us know which tables you found locked. Our intention is that it is 100% customizable. JD John D. GM Education Management ### "Best CRM in the world, and it runs entirely on Microsoft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2022 Excellent. Product is amazing, customer service is fantastic. Let the team at Rapid Start CRM do your deployment for you. The cost is minimal and your team will be up and running with a world class CRM solution the same day! Pros Full Microsoft 365 / Dynamics integration. You can literally customize Rapid Start CRM to do anything in a matter of minutes by leveraging your Microsoft 365 / Dataverse / Azure capabilities. Cons It is hard to complain. This is the perhaps the number one most important and useful software product / service a small to medium business can deploy. Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) Needed full Microsoft 365 / Dynamics / Dataverse integration. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Reasons for choosing RapidStart CRM Cost, ease of deployment, rich feature set. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2022 Thanks a lot! We Appreciate that you Appreciate :) JS johan S. Head Business Development Computer Software ### "Moving from Sales Professional" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 21, 2022 So far all good, some fields need to be changed as they have different references compared to Sales Professional Pros It is a good and reduced version of sales professional dynamics. I appreciate that the SW uses at least some UI Elements. Cons The german translation has some bugs, even it is still usable, no problem Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics is too complex Reasons for choosing RapidStart CRM The USP was clear from the beginning, and it was easy to test. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2022 Thanks for your feedback. For any translation issues, you can submit them on the bug report in the RapidStart Settings app, and we can get them corrected. The differences from Sales Professional were intentional and by-design to make the app easier to use. Feedback appreciated! MA Murat A. Shareholder Machinery ### "Best Free CRM Option" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 20, 2022 Pros Integration with current database and outlook were very easy. Cons Task assignment and management features are not that easy. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) This program is ready to be implemented. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Reasons for choosing RapidStart CRM Best free CRM option so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 27, 2022 Thanks for your review! We will look to clarify or enhance the documentation around Task assignment and management features. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.