# RapidStart CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RapidStart CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/251593/RapidStart-CRM

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# 

 RapidStart CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

RapidStart CRM

## What is RapidStart CRM?

RapidStart CRM is an excellent Sales and Service application for essential business processes, and our Addons build upon that to offer even more capabilities. Over 100K users have had great success using our apps right out of the box. However, RapidStart CRM shines even brighter when utilized as an accelerator. Anything and everything can be built starting from our solid RapidStart CRM foundation, atop Microsoft’s Dataverse. Our Free RapidStart CRM App runs on a $5 Microsoft Power Apps license

## What is RapidStart CRM used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.01

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for RapidStart CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://forceworks.com&name=RapidStart CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RapidStart CRM

4.8 (5)

VS.

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting Price

$0.01

Per User, Per Month

Starting Price

$31.1

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (5)

Ease Of Use

4.0 (1,279)

Value For Money

5.0 (3)

Value For Money

4.1 (1,158)

Customer Service

4.7 (3)

Customer Service

3.9 (1,148)

## RapidStart CRM alternatives

Highest Rated

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/)

Starting price

$12.00

Per User, Per Month

[4.5 (167)](https://www.capterra.com/p/124041/Capsule/reviews/)

Starting price

$21.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Storage

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

Sales Pipeline Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Pipeline view and tracking lead status

Task Management

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Contact Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Email Marketing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create and send email blasts/campaigns

Forecasting

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Form predictions based on past and present data/trends

RapidStart CRM 87 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Assign issues and tasks based on availability or required skills

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Collects essential call data such as call origin, call destination, call length, and other transaction details

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Manage sending personnel and resources to a site as needed

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Predefined actions automatically performed on the occurance of specific events

Manage or track sales completed by field teams/employees

Public or private sharing of digital files such as documents, audio/video, images, and more

Designed for small businesses

Form predictions based on past and present data/trends

Track interaction history by documenting conversations for contacts

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Divide leads into buckets based on predefined criteria and routing rules

Schedule predetermined or ad hoc maintenance services and labor requests

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Track all opportunities for potential sales and convert them into recurring revenue

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Arrange tasks based on the level of priority or urgency

Streamlining repetitive tasks and activities through automated and predefined workflows

Tools designed to streamline the process of lead generation and management for sales teams

Receive data and information in real time

Active reporting of data and metrics

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Define, track, and/or automate sales activities and sales processes

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Track work performed and resources used for past customers, sites, or assets

Share contacts with other applications like Gmail and CRM

Track the status over time for a request, process, asset, or transaction

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Web form that allows users to enter data that is sent and processed for different reasons

SaaS, web-based, online deployment

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.6 (5)

4.6

Based on 5 reviews

## Pricing

Value for money

5.0 (3)

Free Trial

Free Version

Basic

$0.01

Per User,Per Month

Value for money

5.0 (3)

5.0

Based on 3 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Basecamp](https://www.capterra.com/p/56808/Basecamp/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (3)

4.7

Based on 3 reviews

## User reviews

Overall rating

4.8

Based on 5 reviews

Filter by rating

5(4)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EC

Eoin C.

President & CEO

Computer Software

### "Still don't know what I'm doing but I'm using Dynamics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

May 4, 2022

I initially adopted all of RapidCRM and then scaled back to the original OOTB experience for the pieces where I needed more detail.

Pros

I was able to ignore the noise about leads which I did not need if they weren't real. RapidCRM cut to the chase for the most important information to capture up front and then I use the Dynamics365 product ootb experience for contacts and tracking opportunities and sales.

Cons

I needed features beyond RapidCRM (EG competitor analysis) simple approach for some things.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 11, 2022

We built RapidStart CRM for people "Who don't know what they are doing" :) Thanks for your review!

KC

Kyle C.

Engineer

Oil & Energy

### "Great Small Business Alternative"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 3, 2022

We needed a niche business solution that was not starting from scratch and not paying too much for a CRM that was too powerful and over-built. RapidStart was a great head start to building a Power App from scratch.

Pros

We were overwhelmed by the costly, pre-built, and industry-specific features that other out-of-the-box solutions provide. RapidStart was FREE and provided a simplistic starting place to build out a custom CRM solution to meet our specific needs.

Cons

There are a few times where the managed solution has not allowed me to customize or access something, but I understand why you have those tables locked down.

Reasons for choosing RapidStart CRM

simplicity and cost

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 11, 2022

Thanks for your kind words. Please let us know which tables you found locked. Our intention is that it is 100% customizable.

JD

John D.

GM

Education Management

### "Best CRM in the world, and it runs entirely on Microsoft"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2022

Excellent. Product is amazing, customer service is fantastic. Let the team at Rapid Start CRM do your deployment for you. The cost is minimal and your team will be up and running with a world class CRM solution the same day!

Pros

Full Microsoft 365 / Dynamics integration. You can literally customize Rapid Start CRM to do anything in a matter of minutes by leveraging your Microsoft 365 / Dataverse / Azure capabilities.

Cons

It is hard to complain. This is the perhaps the number one most important and useful software product / service a small to medium business can deploy.

Switched from

[SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/)

Needed full Microsoft 365 / Dynamics / Dataverse integration.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)

Reasons for choosing RapidStart CRM

Cost, ease of deployment, rich feature set.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2022

Thanks a lot! We Appreciate that you Appreciate :)

JS

johan s.

Head Business Development

Computer Software

### "Moving from Sales Professional"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 21, 2022

So far all good, some fields need to be changed as they have different references compared to Sales Professional

Pros

It is a good and reduced version of sales professional dynamics. I appreciate that the SW uses at least some UI Elements.

Cons

The german translation has some bugs, even it is still usable, no problem

Switched from

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Dynamics is too complex

Reasons for choosing RapidStart CRM

The USP was clear from the beginning, and it was easy to test.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2022

Thanks for your feedback. For any translation issues, you can submit them on the bug report in the RapidStart Settings app, and we can get them corrected. The differences from Sales Professional were intentional and by-design to make the app easier to use. Feedback appreciated!

MA

Murat A.

Shareholder

Machinery

### "Best Free CRM Option"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 20, 2022

Pros

Integration with current database and outlook were very easy.

Cons

Task assignment and management features are not that easy.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

This program is ready to be implemented.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)

Reasons for choosing RapidStart CRM

Best free CRM option so far.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2022

Thanks for your review! We will look to clarify or enhance the documentation around Task assignment and management features.

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