# Confer With Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Confer With Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more.

Source: https://www.capterra.com/p/251612/Confer-With

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# 

 Confer With Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Confer With

## What is Confer With?

Confer With allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, and cross-sell to customer baskets during live video shopping experiences. The platform allows you to share product images, specifications and videos to immerse your customers even further.

## What is Confer With used for?

[Shopping Cart](https://www.capterra.com/shopping-cart-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Confer With

4.6 (5)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (5)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (5)

Value For Money

4.6 (1,487)

Customer Service

5.0 (5)

Customer Service

4.7 (1,506)

## Confer With alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customizable Branding

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Reporting/Analytics

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Third-Party Integrations

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Reporting & Statistics

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Surveys & Feedback

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Appointment Scheduling

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Confer With 42 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and handle various international currencies

Manage and support multiple languages

Send personal messages to clients or attendees

Manage and track customer orders for goods, investments, or any other purchases

Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more

Present a catalog of inventory that customers can view

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Chat with your counterparts over the video in real time

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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Features

4.8 (5)

4.8

Based on 5 reviews

## Pricing

Value for money

5.0 (5)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (5)

5.0

Based on 5 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Calendly](https://www.capterra.com/p/148036/Calendly/)[

Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[

Appointedd](https://www.capterra.com/p/137570/Appointedd/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (5)

5.0

Based on 5 reviews

## User reviews

Overall rating

4.6

Based on 5 reviews

Filter by rating

5(3)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BM

Barry M.

Senior Sales Advisor

Retail

### "One of the closest things to an instore experience without going instore"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 23, 2023

We started using Confer With to provide an online instore experience as a result of increased web shopping during the Covid pandemic when people were much more cautious about visiting stores. I have only been using the product since October 2022 but have found the product to provide a smooth platform to offer the closest possible experience to a customer coming into store, being able to demonstrate the product, to offer the full range of services that we were able to offer as a retailer. When there have been technical issues, I have always found the technical support team quick to respond and resolve these issues. They are also good at keeping in touch with their clients, we have a weekly video call with our account manager to provide feedback on performance, discuss updates to the platform etc. If there have been any ideas that we may have to improve the product, these have always willingly been taken to Confer With to see if they might be feasible. So all in all I have found using Confer With to be a pleasant experience from both a retailer and a customer perspective.

Pros

Confer With is a good all-round product that makes assisting potential online customers to receive the same product knowledge and customer journey that they would receive in a visit to a physical store. The great thing is that because the platform is web based, it can be used on all computer devices, and also has an Androids and iOS compatible app so you can use it anywhere you have an internet connection. Working for a specialist retailer, I liked the fact that the platform is fully customised to that retailer's image, meaning that the customer gets the full 'corporate image' rather than a generic image. The options to be able to offer additions and alternative products easily from the search functions and build added value into the customer's basket is great, and then they can just transfer this to their own basket on the retailer website and checkout. Pure simplicity.

Cons

Although the product is well built and easy to use, there are some functions that can make life a bit difficult. Several times I have had customers come through on calls where there has been no sound or video, but this is most likely a customer not allowing access... they can hear and see you but not the other way around. The search facility in the platform does leave a little bit to be desired. If you know exactly what you are looking for then it is a great tool, but if you only know what features you are looking for and want a selection of products with those then you need to look elsewhere to be able to narrow it down. Again with the alternatives tab, I found it a bit limiting with the alternatives provided.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Amy F.

Skin Therapist

Retail

### "Confer With review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2022

Confer With team are always helpful. Offer clear communication, checking in and support throughout using the platform.

Pros

I find the video really helpful, showing our products in real time and being able to access all of our retail offering in one call. Offering a customer an in store experience virtually, allowing us to give an ultimate customer experience.

Cons

Any issues that have arisen have been fixed quickly to offer the best experience for the user and the customer.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PH

Peter H.

Manager

Retail

### "ConferWith review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 6, 2022

ConferWith enables Hughes to provide the same level of customer service and experience to our online customers as we do in our stores. ConferWith have offered excellent customer service; listening to our feedback and developing their product with their customers in mind.

Pros

In call features allowing advisers to demostrate additional and supporting products. Ability for in-store advisers to be mobile to show products from the shop floor over live video call.

Cons

Reporting dashboard could be improved with more granular information for better analysis. Call recording would be useful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Archie H.

Sales Executive for Live Commerce

Furniture

### "Confer With User Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 3, 2022

My overall experience with Confer With has been super positive, I have managed to secure a huge amount of sales using it and my conversion rate is always high in relation to the video calls I have.

Pros

I enjoy Confer With's sharing feature the most, it really helps when describing product information to a customer as I can visually present these selling points to the customer as I am speaking about them. I also like the add to basket feature as I can help place the discussed items in the customers website basket meaning they never forget what we were talking about making them more likely to purchase.

Cons

The only thing I think that I like the least would probably be the product information sharing feature, this is only because I tend to not really use this as I typically would have already described everything that is written there to the customer myself.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CR

Carly R.

Sales executive

Retail

### "Makes my job enjoyable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 29, 2022

Excellent 👌

Pros

The software is easy to use, customers can ask questions and see our range from the comfort of there own homes.

Cons

None to date, if there is something that needs looking into they are always on the hall straight away.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2022

Hi Carly, Thank you so much for your feedback. It's been an absolute pleasure to work alongside you and it's a joy to hear it has made your job enjoyable! All the best, Megan

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