--- title: "Confer With Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Confer With Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/251612/Confer-With/" page_type: "product" language: "en" --- # Confer With Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confer With ## What is Confer With? Confer With allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, and cross-sell to customer baskets during live video shopping experiences. The platform allows you to share product images, specifications and videos to immerse your customers even further. ## What is Confer With used for? [Shopping Cart](https://www.capterra.com/shopping-cart-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confer With?[Manage this product listing](https://www.g2.com/products/conferwith/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confer With 4.6 (5) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.6 (1,769) Value For Money 5.0 (5) Value For Money 4.6 (1,519) Customer Service 5.0 (5) Customer Service 4.7 (1,538) ## Confer With alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (649)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Starting price $87.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131558/Userlike-Live-Chat/) ## FAQs about Confer With Overview ### What company size and specific industries is Confer With built for? Confer With is designed for retail and eCommerce businesses of any size that want to improve online conversion rates, raise average order value, and build customer loyalty. It is a fit for organizations selling products online and managing digital customer experiences across retail and eCommerce channels. Features and Usability ### What are the key features of Confer With? Confer With includes real-time consumer-facing chat, video chat, screen sharing, and one-to-one messaging for live customer conversations. It also offers appointment scheduling, support ticket management, CRM, customer history, and workflow management, plus real-time analytics, reporting, surveys and feedback, and third-party integrations. Integrations ### Which third-party tools and platforms does Confer With integrate with? Confer With integrates with Calendly, Appointedd, Shopify, and Vonage Business Communications. These integrations connect appointment scheduling, ecommerce, and communications tools, with Calendly appearing most often in available product data. The catalog shows support for a small set of third-party platforms rather than a broad marketplace. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Confer With offer? Confer With provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation gives written reference material for reviewing steps, and videos offer visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does Confer With offer? Confer With provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users several ways to find answers or contact support directly. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,736 Conversational Marketing Platform reviews Capterra data shows that buyers of customer engagement software rank the following features as their top priorities: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Confer With supports **Activity Tracking**, which gives teams visibility into customer actions and interactions over time. However, it does not include **Content Management** or **Engagement Tracking**. Instead, it offers **Third-Party Integrations** (**44%**), a feature that can connect customer data and workflows across other tools. This can help businesses keep information connected, monitor activity more effectively, and respond to customer needs with better context. Third-Party Integrations 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Customizable Branding 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Reporting/Analytics 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Reporting & Statistics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Surveys & Feedback 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Appointment Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Confer With 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - One-to-One Messaging: Send personal messages to clients or attendees - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Product Catalog: Present a catalog of inventory that customers can view - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Products: Allows users to add and remove products and details such as price or item description - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Chat: Chat with your counterparts over the video in real time - Website: Conversations enacted through embedding or pop-ups on websites. - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 5.0 (5) ### Starting price Free trial not available Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ Appointedd](https://www.capterra.com/p/137570/Appointedd/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BM Barry M. Senior Sales Advisor Retail ### "One of the closest things to an instore experience without going instore" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2023 We started using Confer With to provide an online instore experience as a result of increased web shopping during the Covid pandemic when people were much more cautious about visiting stores. I have only been using the product since October 2022 but have found the product to provide a smooth platform to offer the closest possible experience to a customer coming into store, being able to demonstrate the product, to offer the full range of services that we were able to offer as a retailer. When there have been technical issues, I have always found the technical support team quick to respond and resolve these issues. They are also good at keeping in touch with their clients, we have a weekly video call with our account manager to provide feedback on performance, discuss updates to the platform etc. If there have been any ideas that we may have to improve the product, these have always willingly been taken to Confer With to see if they might be feasible. So all in all I have found using Confer With to be a pleasant experience from both a retailer and a customer perspective. Pros Confer With is a good all-round product that makes assisting potential online customers to receive the same product knowledge and customer journey that they would receive in a visit to a physical store. The great thing is that because the platform is web based, it can be used on all computer devices, and also has an Androids and iOS compatible app so you can use it anywhere you have an internet connection. Working for a specialist retailer, I liked the fact that the platform is fully customised to that retailer's image, meaning that the customer gets the full 'corporate image' rather than a generic image. The options to be able to offer additions and alternative products easily from the search functions and build added value into the customer's basket is great, and then they can just transfer this to their own basket on the retailer website and checkout. Pure simplicity. Cons Although the product is well built and easy to use, there are some functions that can make life a bit difficult. Several times I have had customers come through on calls where there has been no sound or video, but this is most likely a customer not allowing access... they can hear and see you but not the other way around. The search facility in the platform does leave a little bit to be desired. If you know exactly what you are looking for then it is a great tool, but if you only know what features you are looking for and want a selection of products with those then you need to look elsewhere to be able to narrow it down. Again with the alternatives tab, I found it a bit limiting with the alternatives provided. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Amy F. Skin Therapist Retail ### "Confer With review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2022 Confer With team are always helpful. Offer clear communication, checking in and support throughout using the platform. Pros I find the video really helpful, showing our products in real time and being able to access all of our retail offering in one call. Offering a customer an in store experience virtually, allowing us to give an ultimate customer experience. Cons Any issues that have arisen have been fixed quickly to offer the best experience for the user and the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Peter H. Manager Retail ### "ConferWith review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2022 ConferWith enables Hughes to provide the same level of customer service and experience to our online customers as we do in our stores. ConferWith have offered excellent customer service; listening to our feedback and developing their product with their customers in mind. Pros In call features allowing advisers to demostrate additional and supporting products. Ability for in-store advisers to be mobile to show products from the shop floor over live video call. Cons Reporting dashboard could be improved with more granular information for better analysis. Call recording would be useful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Archie H. Sales Executive for Live Commerce Furniture ### "Confer With User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 3, 2022 My overall experience with Confer With has been super positive, I have managed to secure a huge amount of sales using it and my conversion rate is always high in relation to the video calls I have. Pros I enjoy Confer With's sharing feature the most, it really helps when describing product information to a customer as I can visually present these selling points to the customer as I am speaking about them. I also like the add to basket feature as I can help place the discussed items in the customers website basket meaning they never forget what we were talking about making them more likely to purchase. Cons The only thing I think that I like the least would probably be the product information sharing feature, this is only because I tend to not really use this as I typically would have already described everything that is written there to the customer myself. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Carly R. Sales executive Retail ### "Makes my job enjoyable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 Excellent 👌 Pros The software is easy to use, customers can ask questions and see our range from the comfort of there own homes. Cons None to date, if there is something that needs looking into they are always on the hall straight away. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 9, 2022 Hi Carly, Thank you so much for your feedback. It's been an absolute pleasure to work alongside you and it's a joy to hear it has made your job enjoyable! All the best, Megan ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.