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Showing Most Helpful
Showing 7 of 7 reviews
"A Niche Company which meets our needs perfectly. "
Overall: Has been really good overall. We searched for a long time for a suitable solution and they were just the fit. Nice to see how they have grown in terms of size and service provisions and be part of it from the start. [sensitive content hidden] is a great guy to deal with all round and everyone is super helpful!
Pros: Super user-friendly platform. They occupy quite a niche field in the procurement world and suit our EOR needs perfectly. They have a wide scope of products in a wide scope of territories. Where they fall short, they are always open to improving and accommodating our needs.
Cons: A couple of teething issues over the last 12-24 months with a few issues with some orders. I have however been satisfied with the outcome and solutions and implementations to avoid the same issues recurring! Some end issues with their suppliers also have an impact on us - issues have been there, but not major, and well resolved. Part and parcel of a startup of this global nature.
"Less labels,packaging and box moving, more time for other tasks."
Overall: In general, the service delivers what it promises. With only very few or zero issues, an IT admin can manage his/her inventory with ease and deliver the equipment to his/her colleagues on time.
Pros: It's easy to use, with minimal handling from IT admins. Deliveries are on time, and cost-savings stack up when sending abroad.
Cons: Lots of features to implement. Small price overhead when purchasing through WorkWize.
"Wait for the product to mature"
Overall: Our experience with Workwize was subpar. We had high expectations based on the sales calls and were met with pretty frequent disappointment. Almost a year later and we still face similar issues. Using these services in the EU, Australia and India has been stressful.
Pros: Our account rep and the people we worked with from Workwize were all great. The service worked well in the US.
Cons: Implementation time took longer than anticipated. Hardware delivery and collection outside of the US is not reliable enough. Constant delays and uncertainty based on the information provided in the portal. Friendly account rep has very little influence to get things done and can seem as frustrated as us at times.
"WorkWize WORKS!!"
Overall: Zoe is AWESOME! And the platform is super easy to setup!
Pros: I love that the team is flexible and works with me frequently.
Cons: I’d love to have a button to check a users current inventory when they submit a request so I can see what they already have.
"Great service the platform could do with some improvements to make it outstanding"
Overall: Overall it's been great, from the nice initial demos and sales experience to onboarding. Initial orders did have some issues, but I felt looked after by the team there, and they were doing everything they could to help at every point.
Pros: I love that we can now ship and recover devices all over the world with relative ease, particularly the recovery of devices is a game changer for us.
Cons: The use as a device asset register is lacking key features like device history.
"Workwize is now a great option for US companies"
Overall: After providing feedback to Workwize, they were quick to listen and adjust the product and service accordingly. I appreciate their flexibility and responsiveness.
Pros: As a small business in the US tied to a larger company in Europe, we struggled with how to handle the onboarding and offboarding of employees located throughout the US. While we have in office in NYC, we didn't have any one person dedicated to the collection of equipment or distribution of new devices. We looked for over six months to find a company that could meet our needs and we believe we've found that in Workwize. We like that they handle the physical and digital cleaning of devices and distribution to new employees.
Cons: As one of the first companies that Workwize has partnered with in the US, we felt the growing pains of entering a new market. Little things like Euros vs. Dollars and Date formats and addresses weren't configured for Americans. We also didn't like that the emails sent didn't render well on mobile devices (designed for larger PC screens). Most everything has been solved. The one wish we still have is for expediated delivery of devices...and I have to believe this one is coming. When someone's device crashes or is lost, I'd like to pay for the option to overnight a new device rather than wait a couple of days for one to be sent.
"Love Workwize!"
Overall: It has been wonderful, I have enjoyed a lot of it. Using the site is super easy with not many problems associated and has overall relieved a lot of stress with onboarding offboarding that we experienced prior to using workwize.
Pros: The simplicity and easy flowing process that they have is really awesome, while using the application although there are some hiccups at times, it is very easy to navigate and a much needed fix to a lot of the issues we had prior to using Workwize.
Cons: I dont think there is much I would say for what I like least. Maybe having a more broadened catalogue for certain regions but that is even something that can be fixed. Not sure there is much I dislike