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Pros
Changing pricing and updates are very easy and it is extremely user friendly. It works great for my whole team.
Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations.
Cons
Of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle.
Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.
"Old Dog vs. New Tricks"
Overall: Everyone has been great. At times they can forget that each client is different and has different needs and will use the software differently.
Pros: It's very user friendly. Once I learned what to do and how to navigate it was very easy.
Cons: We had to ask more than once for old BEO's from the old system to be uploaded in to our new system so we could use them as a reference. 90% of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle. Once we were able to do that and they uploaded them in to new reserve, then we were fine.
Vendor Response
"Love Reserve, the "chat" service has been wonderful, immediate answers!"
Overall: customization, ease of use, reporting they way our company wants to see it!
Pros: Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.
Cons: Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.
Vendor Response