# Page 2 | Infor Sales & Catering Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Infor Sales & Catering the right Event Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/251670/ReServe-Interactive/reviews

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Infor Sales & Catering

4.7 (67)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 2 - Reviews of Infor Sales & Catering

## Showing most helpful reviews

Showing 26-50 of 67 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Kirsten S.  
Manager  
Entertainment  
Used the software for: 2+ years

### "Reserve is easy to use and very customizable. There is always help at your fingertips with chat!"

April 19, 2018

5.0

The two biggest benefits are that the software is customizable to your account needs and the customer service could not be better. I don't know how big this company is, but when you talk to someone for help, it has that small office, family feel! GREAT SERVICE IS HARD TO FIND!

Pros

It is customized to our needs and editable. The software is easy to navigate when you are trying something for the first time. The AMAZING tech support makes it that much better!

Cons

I don't really have a least. Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.

Review Source

Response from Infor

April 20, 2018

Hi Kirsten, We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners. Wishing you continued success! Angela (on behalf of everyone at Team ReServe)

BT

Becky T.  
Director of Sales and Events  
Events Services  
Used the software for: Less than 6 months

### "It was a very easy transition from the old program to Reserve Cloud. Customer support is great! "

August 8, 2017

5.0

This software has allowed our staff more freedom within their job positions, rather than just in the office for quotes and meetings, we are able to move around with clients and build their package/quotes in the event space or off site. It creates a more social experience for them and us. It is easier than ever to send information over, keep track of clients, bookings, and more. Even if we are building a custom menu it works great, it can be stored for later or just a one time thing. It has really kept our team on task and has boosted our sales, just due to ease of use and speed. We especially like that it has cut down on paper products as everything can be stored with the specific event for reference.

Pros

Flexibility is the biggest thing for me. It allows you to jump around very quickly between events and the online platform is great for where ever you may be. I use this on my phone, computer, and tablet with ease. Changing pricing and updates are very easy and it is extremely user friendly. It works great for my whole team!

Cons

I would say there isn't really anything in particular that I like least. In the beginning it was hard because the software was different, however, with practice it is old hat now. Sometimes error messages pop up, but it does self correct or you can just reload the page. No complaints here.

Review Source

Response from Infor

August 8, 2017

Becky, We are so pleased to hear about your wonderful experience with ReServe Cloud. Especially the favorable experience you had while converting from our legacy system ReServe Anywhere. Although you are happy, we will always endeavor to improve. Please don't hesitate to reach out to me directly with any questions or concerns. Kind Regards, Mike Edmeyer ReServe Interactive, VP Sales

EN

Ellyn N.  
Manager of Special Events  
Hospitality  
Used the software for: 2+ years

### "We use ReserveCloud to book all our internal and external events. "

August 14, 2017

5.0

Being able to work remotely on any device allows staff the flexibility to respond to customers in a more timely fashion.

Pros

Easy to use, easy to train new staff. Internal staff that is NOT booking events have a view only option allowing them to see space availability before making a request. Customer service assistance is easily available

Cons

Since documents are only available through a pdf making individual changes for customers can be difficult.

Review Source

Response from Infor

August 14, 2017

Hi Ellyn, Thank you so much for taking the time to comment! We truly value your opinion and will continue to strive to keep improving. Regarding your desire to have an editable document, all documents are available in an MS Word output. -- We recently introduced an option in the lifecycle to choose if you want your default output in PDF form or Word. I'll send you instructions on where to adjust that setting. Kind Regards, Mike Edmeyer, VP Sales

JM

Jenna M.  
Event Sales Manager  
Restaurants  
Used the software for: 1-2 years

### "Review"

September 21, 2018

5.0

Pros

Contracts and event orders are very easy!! I like that you set up everything in the beginning, gave time to play with and then make changes before going live. The people who helped with that were very through and fixed all my issues while on the phone.

Cons

Waiting for background Activities. Like I'm currently waiting 20 minutes to batch print event orders before leaving for the weekend. Updating and adding menus/prices seems like a very overwhelming and time consuming project. Reports are OK but in full transparency I haven't taken the time to learn.

Review Source

Response from Infor

September 28, 2018

Hi Jenna, Thanks for submitting your feedback! We are always grateful when our customers take time to share their comments. Glad you are finding success with the solution, and it sounds like you would benefit from some time with a Customer Care agent to assist with streamlining the process with respect to add/edit events, and make sure you are comfortable with the reporting tool. Please reach-out at your convenience; we are here to help! Thanks again!

TF

Taryn F.  
Catering Sales Manager  
Hospitality  
Used the software for: 6-12 months

### "We have transitioned this year to ReserveCloud from the desktop version and have loved it!"

May 24, 2017

4.0

Pros

The software is easy on the eyes in many ways and is mostly user-friendly. The monthly calendar works well for me gives my coworkers and I the ease to jump around to many events in one screen. This software works for catering sales managers like myself but also we run our Inn through it (to book rooms) and small catering conference groups. It really works in a lot of different situations which is why I recommended to my old employer at the Steelstacks Bethlehem, Pa.

Cons

I would like to see a "Print Preview" button so that I don't have to leave the "services" section. I often want to see what my event looks like quickly while I'm working on adding items and have to exit out of my one screen to generate the documents and see it. I also wish adding menu's was more user-friendly. Lastly, I would like to see a way that I can batch generate the "daily summary reports" but not have them all run on the same page. Each day generated for the week should be printed on a separate page instead of having to print each one separately.

Review Source

KD

Kim D.  
General Manager  
  
Used the software for: 2+ years

### "Reserve has become the brains of our offsite catering services over the past 8 years."

April 10, 2018

4.0

Pros

Reserve Interactive is extremely easy to work with and we appreciate the level of customer service. The system is very customizable and data is easily available to adapt to for many purposes.

Cons

Some of the functionality is not streamlined and can seem over complicated. Reserve is pleased to accept our feedback and make updates as they become available.

Review Source

Response from Infor

April 20, 2018

Hi Kim, We want to thank you for taking the time to provide feedback on your experience using ReServe Cloud software. It's an honor to have been chosen as your business partner for the past 8 years, and we will work to earn your continued trust. By the way, some of our best product enhancements are born from customer feedback, so keep your suggestions coming! All best wishes!-Team ReServe

KM

Katie M.  
Venue and Sales Manager  
Hospitality  
Used the software for: Less than 6 months

### "Lots of customization "

November 4, 2016

4.0

This software is great if you are looking for something fully custom. It did take some time trying to figure out what information works best as you have to be willing to play around with customizing all the sections. However, once you get use to the software it's much easier to maneuver the site. One con of the site is that many of the sections are not collapsible which means lots of scrolling on long pages. For ex, on the event details page, you are not able to collapse the sections (event details, billing details, functions, etc) which makes for a long page to scroll through. It would be nice that when you click on that page, all of the sections were collapsed and you could expand the section you needed to look at. This especially gets over whelming when you have information in multiple sections. It would make the page more attractive to the eye as it can be a bit overwhelming.

Pros

\- Very custom - Great customer service

Cons

\- Lots of scrolling - Some of the pages just have too much information on them and you need to be able to collapse sections - Some of the pages do not carry over mandatory data. For example, if you are creating a new lead with a new account, the mandatory fields do not show in the Event Lead page which can cause some data not to be captured.

Review Source

Response from Infor

November 15, 2016

Hi Katie, Thank you for taking the time to share your thoughts on ReServe. Your feedback is very valuable. We not only appreciate the compliments, but will use your comments of concern to make improvements to the solution; so keep your suggestions coming! Kindest Regards, Team ReServe

LM

Leslie M.  
Director of Catering/Events  
Hospitality  
Used the software for: 6-12 months

### "Review of Reserve Interactive Cloud"

August 2, 2016

5.0

Switching over from Reserve Anywhere to the cloud based version was wonderful! It is so easy to use and planning events takes minutes!

Pros

The calendar view to quickly look at what is coming up event wise. I also like that the software breaks items into category so each department knows exactly where to look to get the information they are seeking.

Review Source

Response from Infor

September 2, 2016

Dear Leslie, We are so happy to hear that your conversion from ReServe Anywhere to ReServe Cloud went well! We are continually adding new enhancements to ReServe Cloud to add even more efficiency and productivity to your operations. Please don't hesitate to let us know if there are specific features or enhancements you would like to see. We take customer feedback seriously and work very hard to incorporate new requests into our development schedule. Thank you for your loyalty to ReServe Interactive. We look forward to a long partnership with you! Team ReServe

KF

Kat F.  
Business Development Manager  
Hospitality  
Used the software for: 6-12 months

### "Overall it's a good system "

July 25, 2018

4.0

ease of overall usage on the product. We were able to switch from one system to Reserve with little headache which was great

Pros

I like the ability to create notes in a contacts profile as well as in the overall account. The "click" option is definitely nicer than having to scroll through a variety of items.

Cons

We are unable to have the minimum spend show up and have the food/beverage subtract from it. We have to manually find the remaining minimum which leaves the door open for a lot of mistakes. I also don't like that the contract/proposal doesn't update in real time so you have to keep track of the contracts/revised contracts that you send to the client

Review Source

Response from Infor

August 15, 2018

Hi Kat, Thank you for taking the time to provide your feedback. We will certainly take your suggestions under consideration and issue a "change request" to our engineering team. Some of our best enhancements come from customers, so we appreciate the input! Keep them coming and feel free to reach-out if we can be of assistance.

BM

Brenda M.  
MS e-Center @ JSU  
Events Services  
Used the software for: 2+ years

### "New user of the cloud Reserve "

October 10, 2016

4.0

I have enjoyed ReserveIT for years. The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial. The customer service reps are awesome. I would highly recommend Reserve to others. Thank you.

Review Source

Response from Infor

October 10, 2016

Hello Brenda, Thank you so much for taking the time to share your thoughts about ReServe. Your positive feedback is appreciated, as we are always striving to provide the highest quality in products and services to our customers. We are grateful you have allowed us to manage your events business, and look forward to a long partnership. Please continue to call upon us if we can be of service in any way. Team ReServe

MC

Marina C.  
Director of Sales  
  
Used the software for: 2+ years

### "Easy to use after some practice, but can be tedious when making updates or changes to menus etc"

May 29, 2018

4.0

Pros

Great customer support. Can usually reach a live person immediately. Knowledgeable and professional.

Cons

Making updates to menus, letters and other settings. Tedious and difficult to navigate. Some redundant sections that I wish I could remove. Too cluttered.

Review Source

Response from Infor

June 13, 2018

Hi Marina, Thank yopu for making time for this reveiw. We appreciate the feedback, and always evalutate customer input for future changes within the system. There are some tips and tricks for tightening up the "add and edit" steps, so please reach-out and we'll walk you through that. Looking forward to our continued partnership with you.

TL

Tracey L.  
Assistant Director of Premium Services  
Food & Beverages  
Used the software for: 6-12 months

### "Old Dog vs. New Tricks"

September 17, 2018

4.0

Everyone has been great. At times they can forget that each client is different and has different needs and will use the software differently.

Pros

It's very user friendly. Once I learned what to do and how to navigate it was very easy.

Cons

We had to ask more than once for old BEO's from the old system to be uploaded in to our new system so we could use them as a reference. 90% of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle. Once we were able to do that and they uploaded them in to new reserve, then we were fine.

Review Source

Response from Infor

September 28, 2018

Hello Tracey, Thank you for taking the time to share your feedback with us. Your satisfaction is of the utmost importance, and to that end, your Sales Rep. will continue to monitor your account, and serve as a liaison with our Customer Success Team. Thank you for your continued partnership with ReServe.

MI

Michael I.  
Vice President - Sales and Marketing  
Entertainment  
Used the software for: 2+ years

### "ReServe Interactive Review"

September 20, 2018

5.0

Our customer service rep is an absolute pleasure to work with. Always there. Always helpful. Never have to wait to hear back from her.

Pros

The ability to move events with ease is my favorite part.

Cons

It's very difficult to get a report. It's harder to see an overview of all events with ease compared with the last version.

Review Source

Response from Infor

January 23, 2019

Hi Michael, Thanks for taking the time to provide feedback. We appreciate praise, but are also always interested in learning how we can improve. If you are still struggling with the reporting feature, be sure to reach out; we'd be happy to help.

LK

Lisa K.  
Administrator  
Events Services  
Used the software for: 1-2 years

### "Love Reserve, the "chat" service has been wonderful, immediate answers!"

March 20, 2018

5.0

customization, ease of use, reporting they way our company wants to see it!

Pros

Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.

Cons

Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.

Review Source

Response from Infor

April 20, 2018

Hi LIsa, We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming! All the best! -Team ReServe

KM

Kelsey M.  
Group Sales Manager  
Food & Beverages  
Used the software for: 6-12 months

### "ReServe Interactive Review"

September 24, 2018

5.0

It was definitely an adjustment getting use to the new system, but slowly I am starting to like how it functions. The reports have probably been the most tricky because they look extremely different than our old system.

Pros

I like that I am able to work from home using this software. I also like that you can edit all the details in a function at once and you don't have to toggle back and forth between service items.

Cons

It was a little tricky to get used to at first. It is a little more confusing to look at than our old system.

Review Source

Response from Infor

September 28, 2018

Hello Kelsey, Thanks for providing feedback on your experience with ReServe Cloud software. We appreciate your dedication to learning a new system, and want to support your efforts. Please always reach-out by phone, email or chat, and we will be happy to assist you any way we can! Thanks again!

JC

Jodi C.  
sales manager  
Food & Beverages  
Used the software for: 1-2 years

### "I think this is a great program however I just a few things that I wish you can make changes to "

August 15, 2017

4.0

Pros

Ease of use. It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Cons

Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Review Source

Response from Infor

August 17, 2017

Hi Jodi, Thank you for taking the time to share your feelings about ReServe Cloud. We value your opinion and will continue to work on further refining the system. Regarding your request for additional layers of security settings, I have submitted a change request on your behalf. Kind Regards, Mike Edmeyer VP Sales, ReServe Interactive

JB

Jennifer B.  
Group Sales Manager/Private dining  
Hospitality  
Used the software for: 2+ years

### "CAN'T SAY ENOUGH GREAT THINGS ABOUT RESERVE INTERACTIVE!!!!"

September 21, 2016

5.0

GREAT CUSTOMER SERVICE!!! Always so helpful, courteous, patient and immediately available to their clients.

Pros

The ease of using it

Cons

No cons what-so-ever

Review Source

Response from Infor

September 23, 2016

Hi Jennifer, We are thrilled to learn that ReServe is providing you with great customer service. Your success with our solution is of great importance to us, and we are happy to know that we are hitting the mark. Thank you for taking the time to share your kind words. Sincerely, The ReServe Team

KM

Kelly M.  
Catering/Events Coordinator  
Food & Beverages  
Used the software for: 6-12 months

### "BaROLO Catering Software Review"

February 9, 2019

5.0

This program has helped me streamline our catering services. Handling multiple locations with both on and off site services used to be very time consuming. This software has made communicating with the clients and the venues easier. Having all of the different phases of the Life Cycle being color coded are great to determine each step of the planning process. Overall, I find the software to be helpful for the price that is charged.

Pros

I love how easy it is to switch between the functions and the different available views. The Click and Drag features makes adjusting multiple events so easy.

Cons

I find it difficult to make adjustments to the menus event after a year, I still click on the wrong starting point. Also, sometimes the changes don't save.

Review Source

AL

Aleah L.  
  
  
Used the software for: 6-12 months

### "Exactly what we were looking for!"

March 28, 2017

5.0

In searching for an event management software, we were looking for a system that was easily navigable, highly customizable and that allowed for an extensive depth of reporting ReServe Cloud has ticked all of these boxes. I'm continually blown away by the high level of service provided by the entire team at ReServe Interactive, they're fast, comprehensive and really, really nice. With the Chat button in the system, their team has become an extension of our own, always only a click away and ready to help. ReServe Cloud was exactly what we were looking for and we couldn't be happier with our choice.

Pros

\- Customizable fields and page layouts - Extraordinary customer service

Cons

\- Creating custom reports requires some practice - Event list views can be tricky to navigate

Review Source

JW

Jason W.  
General Manager  
Food & Beverages  
Used the software for: 1-2 years

### "have been using the software for over a year, reporting, adjusting, accessing the data, works great"

May 20, 2017

5.0

More speed in taking banquet functions, access to any combination of data for reports and or planning, ablity to rebook parties and events effortlessly, ablity to give all key people access to what parts of the system that they need with out losing security, it has become a key part of our restaurant!

Pros

reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Cons

Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

Review Source

TR

Taylor R.  
Director of Catering  
Hospitality  
Used the software for: 1-2 years

### "Canoe Brook Country Club"

July 27, 2016

5.0

It's taken a Club who used a GIANT red book to book events into the next generation. Everyone on property has access to the system and at any given point they can see what is going on at the club.

Pros

Cloud Based, Unlimited Users & User-Friendly

Cons

Calendar Exports to Excel Format... TERRIBLE!

Review Source

Response from Infor

August 26, 2016

HI Taylor, Thank you for taking the time to share your thoughts on ReServe! While you might all miss the Big Red Book, hopefully you are finding the system to be a better option. Be sure to let us know if you need anything. Kindest regards! Team ReServe

gA

guillermo A.  
SALES AND MARKETING  
Restaurants  
Used the software for: 2+ years

### "my experience with this software is amazing "

October 25, 2017

5.0

easy and fast events booking

Pros

fast easy to work with all in one screen i can batch set appointments seee life cycle. google calendar view

Cons

i would love if the software has a link where guests can make automatic deposit without me remind them or taking their information

Review Source

MF

Mathew F.  
Event Services Manager  
Arts and Crafts  
Used the software for: Less than 6 months

### "Fantastic software overall, interface could use some work"

February 16, 2018

5.0

Too many to count. This is MILES ahead of what we were using before. We are using the basic features and have lots of room to expand

Pros

Breadcrumb trail is fantastic. Having a merge field reference is great. Customizability is awesome. Generally incredibly powerful.

Cons

Powerful software, but the UI could use some refining. Important functions are often buried two or three menus deep. Colour coding of levels is great, but I could use some more visual cues as to where I am in the system. Especially when other things are colour coded as well. Variation in the layout of event, function and master event would make it clearer for navigation. Would also like to have a quick way to edit a contact or account from within an event, rather than having to open a separate tab for settings.

Review Source

Response from Infor

February 16, 2018

Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design. ReServe Team

KL

Kelly L.  
Sales and Venue Manager  
Restaurants  
Used the software for: 6-12 months

### "Sales and Venue Manager "

September 21, 2016

5.0

Great Event Software! Park Grill has been able to track and secure more business with this platform. We believe our customers understand our documents and don't have many questions because everything is listed out for them.

Pros

Easy process for the event life cycle

Cons

I am too busy to clean up things that need to be changed on the back end

Review Source

Response from Infor

September 23, 2016

Hello Kelly, Thank you for taking the time to share your comments about ReServe. We know our customers are looking for a solution that will work for them in the Event Sales process, and are delighted that ReServe is meeting your needs. We look forward to growing with you, and wish you continued success! Sincerely, The ReServe Team

JW

Jason W.  
Entrepreneur  
Food Production  
Used the software for: 6-12 months

### "Wonderful Catering and Event management software "

April 26, 2021

5.0

Great software overall, customer reps are wonderful. Literally manages the whole event and catering system for you.

Pros

What I love about this feature is the reserve interactive. You don’t have to be a pro or anything easy to use and navigate around. Reserve actually listens to their clients and tailored the needs of the clients to best suit the requested needs. With reserve everything is just in one place ready to be used.

Cons

I wouldn’t say I have a problem with this software. Only think I would like to see as a feature would be print preview, so that I can see ahead of time what the documents look like rather than me going out the services section.

Review Source

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