--- title: "Tenant Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tenant the right Self Storage solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/251698/Tenant/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Tenant 4.3 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Tenant Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-8 of 8 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer COO Used the software for: 3-5 years ### "Tenant - A forward looking self storage software." July 2, 2024 5.0 Tenant has been a game changer for our organization; adding features we've requested and needed for years. They listen to their customers and include our feedback in what they build out in their product. It is nice to know that we are on a platform that improves over time and will make our organization better. Pros Tenant Inc is forward looking and always releasing new features that help owners better run their business and serve their customers. Their roadmap ahead aligns with where the industry is going and is not just focused on meeting owners needs today. Cons It took a while to get used to the reporting but since they've made recent improvements, they are better than what we've had in the past. Review Source R Reviewer Media Director Used the software for: 1-3 years ### "Smooth Operations and Convenience for Tenants, Staff and Owners" July 6, 2024 5.0 Adopting the Tenant ecosystem has streamlined our rental process. Incoming tenants are able to quickly sign up online and the information is seamlessly translated to our web portal. Our staff members have an all-in-one platform for managing their units and our facility owners can easily export the reports they need at their convenience. Pros How seamlessly their software and web platforms communicate. It makes online rentals and office work very smooth. Cons A mobile phone app would be very convenient for managers. Also, developing an in-software calendar would be next level! Review Source R Reviewer Facility Manager Used the software for: 1-3 years ### "User friendly!" July 6, 2024 3.0 It has been nice using this user friendly system. Pros Ability to email and text tenant from system. Cons Not being able to automatically generate move out document during move out process. Would like to see pinned notes pop up when going into tenant's profile. Would like to see a pop up when tasks are due. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "Happy Camper" July 10, 2024 5.0 Been using this software since I started with national and love it easy to manage and change rate pricing and features as a manager it's nice to be able to have easy control over these things. Pros I love that it is user friendly and works well with synchronization with Noke. Cons small issues with features. Examples not able to send text link to sign through there phone anymore only email option works. New text link to pay option doesn't get sent either. Review Source Sara M. District Manager Used the software for: 3-5 years ### "District Manager" July 3, 2024 5.0 Pros What I like most about Tenant is the support. From utilizing zendesk to the knowledge base. Cons I wish new features were released quicker, but overall my favorite software to use! Review Source R Reviewer Owner Operator Used the software for: Less than 1 year ### "Extremely poor experience" June 7, 2024 1.0 Terrible. Customer service took days to respond to errors during integration and set-up. It took over 3 months for a working system to be presented to us, but it was full of errors. The automated system repeatedly sent erroneous emails demanding payment for tenants and even sent lien enforcement letters to current customers. The employees who were helping us were very unconcerned about the time it took to set the system up and running or the massive amounts of errors that occurred. Pros I was hopeful for this software and all its features. Cons Integration was a disaster, and customer service was worse. We had to buy out our contract to end it, even though they never produced the promised product. Review Source R Reviewer Resident Manager Used the software for: 1-3 years ### "Tenant Inc." July 3, 2024 5.0 Pros It's user friendly interface. The ability to find everything and anything you could possibly need to ensure a move-in or to complete everyday management tasks. It really does get better & better with every update. Cons There are some systematic errors or bugs that occur.. but the support folks solve the issues quicker than one would think. Review Source R Reviewer Facility Manager Used the software for: Less than 1 year ### "Great product " July 3, 2024 5.0 Pros Effective product with helpful tools to manage high amounts of tenants profiles faster! Cons Would like to see faster turn around on tickets 48-72 hours Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.