--- title: "DialerHQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DialerHQ Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/251774/DialerHQ/" page_type: "product" language: "en" --- # DialerHQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DialerHQ ## What is DialerHQ? Cloud-based telephony platform that helps streamline business communication via call forwarding, voicemails, messaging and more. ## What is DialerHQ used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DialerHQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialerhq.com/&name=DialerHQ) ## DialerHQ Overview Updated August 2026 AI summary DialerHQ equips organizations of any size with a cloud-based telephony solution that manages inbound and outbound communications across channels. It covers essential features like VoIP, call routing, monitoring, and recording, alongside options such as predictive dialing, CRM integration, live chat, and video conferencing. Deployable on web and mobile, it integrates with key CRM and support platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DialerHQ 4.0 (6) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $11.99 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (6) Ease Of Use 4.4 (884) Value For Money 4.2 (5) Value For Money 4.3 (795) Customer Service 3.8 (5) Customer Service 4.1 (815) ## DialerHQ alternatives [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/251774/DialerHQ/alternatives/) ## FAQs about DialerHQ Overview ### What company size and specific industries is DialerHQ built for? DialerHQ is designed for businesses of all sizes, including small businesses, mid-market companies, and enterprises. It suits organizations that need cloud-based telephony to manage both business and private communication through a centralized phone system, rather than a specific industry or sector. Features and Usability ### What are the key features of DialerHQ? DialerHQ offers auto-dialer and predictive dialer tools, automatic call distribution, call routing, call transfer, and callback scheduling for outbound and inbound calling. It also includes call recording, call monitoring, IVR, caller ID, VoIP, CRM integration, real-time analytics, customizable reports, SMS messaging, live chat, and video conferencing. Integrations ### Which third-party tools and platforms does DialerHQ integrate with? DialerHQ connects natively to Freshdesk, HubSpot CRM, Zendesk Connect, and Zapier. These integrations cover customer support, CRM, and workflow automation tools, giving DialerHQ connections to the core platforms listed in its catalog. Getting Started and Support ### What training and onboarding options does DialerHQ offer? DialerHQ provides live online training and videos to help teams get started. Live online sessions support guided setup and direct instruction, while videos offer self-paced reference for reviewing features and steps as needed. Getting Started and Support ### What customer support options does DialerHQ offer? DialerHQ provides email/help desk support, a knowledge base, and chat. Without reviewer feedback on support experiences, no user sentiment can be stated about response speed, helpfulness, or common issues. These channels give users direct ways to contact support and search for self-service guidance. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers point to these as the top priorities when evaluating telephony software: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) DialerHQ supports all three features that reviewers rank highest: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. This coverage gives teams a reliable way to place and receive internet-based calls, direct conversations to the right agents or departments, and oversee call activity for quality and performance, helping businesses improve responsiveness, maintain service standards, and manage call operations more efficiently. VoIP Connection 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system SMS Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send messages via SMS Call Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Predictive Dialer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers DialerHQ 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.8 (6) 3.8 Based on 6 reviews ## Pricing Value for money 4.2 (5) Free Trial Basic $11.99 Per User,Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (5) 3.8 Based on 5 reviews ## User reviews Overall rating 4.0 Based on 6 reviews Filter by rating 5(3) 4(0) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AD Amanda D. Front Desk Supervisor Consumer Services ### "DialerHQ – A Game-Changer for Communication on the Go" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2024 I recently started using DialerHQ, and I must say, I am thoroughly impressed with its features, especially the call queuing and WiFi calling functionalities. As someone who relies heavily on seamless communication for both personal and professional matters, I can confidently say that DialerHQ has significantly elevated my experience. Pros One of the standout features for me is the call queuing. It allows me to manage multiple incoming calls effortlessly, ensuring that I never miss an important call, even during busy periods. The intuitive interface lets me see who is calling, and I can easily switch between calls or prioritize them as needed. This feature is a lifesaver for my workflow, especially when I’m juggling several tasks throughout the day. I feel more in control and connected, which has had a positive impact on my productivity. Cons The only negative thing I could have to say is that I wish I would have known about this website a long time ago! Its great! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Asia N. Youth Development Specialist Primary/Secondary Education ### "App could be great with a little help!" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 December 23, 2022 Pros I like that the chat and messaging features are easy to use and navigate. Cons I’ve used other apps similar to this and it’s just okay compared to Google Voice. It’s as simple as it gets really. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Amanda F. Maid Facilities Services ### "Very convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2022 Easy to download and manage! Pros This software was necessary when having a business. You definitely need a separate number thats just for that! Cons I dont have anything bad to say, this software has helped so much! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Janice W. Veterinary Technician Hospital & Health Care ### "2nd Phone Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2022 Pros What I like most about the second phone software was that I can have another phone number no extra charge is to use my same phone and regular number Cons There's nothing I didn't like about this software it comes in handy in my day-to-day life. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jessica B. Administrator Automotive ### "Another review for my number, two." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 August 23, 2022 Pros Not expensive not too many ads to annoy you every click you make which really does bother a lot of people especially me Cons I think it should have offered some kind of better network coverage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Robert L. Independent sales contractor Wireless ### "2nd phone number " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 7, 2022 Pros Great product. Very easy to install and use. Cons Nothing it serves it's purpose as a number for specific things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.