# Haiilo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Haiilo the right Intranet solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251791/Haiilo/reviews --- Haiilo 4.3 (34) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of Haiilo Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews PB Peter B Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I can filter through the company news so I do not have to post random junk that my specific clients may not care about. Since it is integrated into Teams I do not have to constantly switch between windows which is great for my focus.“ January 21, 2026 LW Liam W General ManagerManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It allows for more secure internal communication where miscommunication isn't affected, and the work structure improves with the unity of the entire team.“ April 30, 2025 PB Peter B Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Honestly I did think the integration would cause me nightmares but it worked perfectly the first time out of the box. When there are updates in the content, it will send you an email so you do not have to manually search for them.“ January 21, 2026 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Digital Marketing Coordinator Information Technology and Services Used the software for: 1-2 years ### "Great Social Media Engagement Platform for Employees" May 3, 2019 4.0 Pros Easy to use, small learning curve. Great high-level reporting and analytics features and "Resources" where users can read industry content from a number of collected publications. Cons Lack of live chat for customer assistance can be challenging at times. Often times Smarp (and other platforms) functionality is limited due to API restrictions placed by the various social networks such as LinkedIn. Review Source TG Tammy G. Director, Communications Online Media Used the software for: 6-12 months ### "Great software, but wish it wasn't so expensive" July 14, 2019 4.0 Getting Smarp launched was a long process because we were still trying to learn the platform ourselves. We've definitely needed a lot of guidance around the prizes and what points to tag to them, etc. and we've had issues with missing features. All that said, overall, our team loves it. Even our C-Suite executives are obsessed with it. We wish we had more resources to help manage it beyond 1-2 people. Pros Out of all the platforms that I evaluated, Smarp definitely had the best UI and UX (similar to LinkedIn) with a lot of valuable features. It also includes a ton of data and analytics. Cons There is no LinkedIn API so we can't tag companies or people in the posts. We wish they had more features such as the ability to list prizes outside of allowing people to claim them because we award prizes sometimes based on most engagement, etc. and not points. Customer service is often slow and takes more than 24 hours to get back to us. We also wish we could allow employees to like comments. Also, we've tried to make the integration with Slack work but it never does and that's disappointing because it was one of the main reasons we chose Smarp. Lastly, the pricing is insanely high. We want our whole company to use the platform but the pricing makes it almost impossible. Reason for choosing Haiilo Because their UI and UX was better and because they had a Slack integration (which we have not yet managed to make work). Review Source Response from Haiilo July 18, 2019 Hi Tammy, Thanks for the feedback. Happy to hear that SpotX is enjoying using the tool despite some small hiccups! I jumped on a call with the SpotX team yesterday to go through the issues you have been experiencing with Smarp and Slack. We are taking measures to fix this as we speak. Best, Aleksander Cardwell Product Marketing Manager, Smarp BK Ba K. Digitalisation Officer Construction Used the software for: 1-2 years ### "Basically ok" October 15, 2024 4.0 basic functions ok, structure little confusing, many non-features: opt-out for colleagues-sibscription instead of opt-in as default, dated appearace, technically not state of the ar anymore Pros \- I can track my colleagues bios - i can keep track of events - i can share information enterprise-wide Cons UI, dated interface, image compression, picture formats, non-feature fully translated content, non-feature: email-subscription for individualised content Review Source RD Robine D. Manager Online Media Construction Used the software for: 2+ years ### "Best solution ever for (large) companies" July 11, 2019 4.0 Smarp is a company that continuously develops and improves its software. The customer success teams do an excellent job, they are very involved with their customers in how business objectives can be achieved. Our suggestions on specific parts to improve the software are always taken into consideration and often lead to actual improvements or new available features. Even though there is quite a distance between the Netherlands and Finland: I have never experienced such a pleasant cooperation with a supplier. We are a very satisfied client! Pros Extensive data analyzes and insights, user-friendly. Cons Not being able (yet) to upload and then share native video’s through Smarp ;( Review Source Response from Haiilo July 15, 2019 Hi Robine! Thank you for the positive feedback. We're happy to have worked so closely with Dura Vermeer and look forward to our continued co-operation. Best, Aleksander Cardwell Product Marketing Manager, Smarp IK Imran K. Communications Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Terrific platform of engagement and amplification " July 12, 2019 5.0 Have been using Smarp since 2015 and the platform has really evolved over time. Great for sharing corporate and curated stories to amplify the messages. In the first 2 years, we have over 500% growth in our Corporate exposure on Social Media. The Smarp team takes feedback / comments seriously and is constantly evolving the platform. Pros The platform is very easy to use and mobile. Great customer support too Cons Unable to attached multiple photos, nor videos (yet). Also the dues to API updates (especially LinkedIn), we need to reconnect which can be a bit frustrating. Review Source Response from Haiilo July 15, 2019 Hi Imran, Thank you for the review! Glad to hear that you have been happy with the platform We've enjoyed working with Wartsila over the years and look forward to serving you in the future as well. Best, Aleksander Cardwell Product Marketing Manager, Smarp VR Verified Reviewer Content and Video Marketing Specialist Computer Software Used the software for: 1-2 years ### "Great way to increase website traffic and get more eyeballs on your content" May 22, 2019 4.0 Our sales and marketing find it really useful and are highly engaged. Also a great way to promote content Pros Really easy to use. I was in charge of onboarding and training employees on this and found that people caught on quickly. It's also been extremely helpful in getting our content to reach a wider audience and bring more people to our site. I was surprised to see how many employees participate on a daily basis. Cons \-creates a "smarp" link with your content instead of leading right to your website (though there's an option to go to the source material) -admins can't edit what users propose, only accept or decline -you can't add multiple social messages per channel so a lot of the messaging is exactly the same -scheduling only caters to your time zone Review Source EB Emma B. Content and Design manager Information Services Used the software for: 2+ years ### "A smart tool to increase the results of your marketing effort" July 12, 2019 4.0 With Smarp its easy to engage more people whitin your organisation. People sees your marketing efforts and uor marketing department has got more internal status. Pros Easy engaging people with the competition tool Cons The Sharing can sometimes be a bit off brand because of low knowledge in social media. Review Source Response from Haiilo July 15, 2019 Hi Emma! Thanks for the review. Glad to hear you are getting a lot out of Smarp both internally and externally! We find that authentic messages from employees on social media provide the best results in terms of engagement. You can, however, add suggested share messages for employees to choose from when they are sharing your content. Best, Aleksander Cardwell Product Marketing Manager, Smarp RL Riikka L. Communications manager Marketing and Advertising Used the software for: 2+ years ### "Smarp helps to share relevant and versatile content, especially for social media beginners" July 30, 2019 4.0 In our company the separate business departments don't know much about the others, but with the help of Smarp everyone can share stories from all the other departments too. We are using Smarp as a B2B and a B2C marketing tool, and it also helps us when recruiting new staff. Also the messages about sustainability have been shared successfully. Pros Sharing a post is super easy. Just select the posts you want to share, and click the social media icons to share. Cons For an admin it would be nice to see, how the posts look in various channels - you easily write too long texts, which are not visible in the posts, when people share them to social media. Review Source AK Aziz K. Data Engineer Information Technology and Services Used the software for: 6-12 months ### "Easy to deploy social intranet" September 9, 2022 5.0 Pros Haiilo increases the quality and efficiency of the communication inside our company. Cons Haiilo needs to improve their platform with adding more customizable features to their current version. Review Source VR Verified Reviewer Assoc. Director of Marketing Construction Used the software for: Less than 6 months ### "This is the easiest way to get your teammates to engage in social media advocacy" July 19, 2018 5.0 Social media advocacy that was widely adopted by teammates. Pros It is super easy to log in and use right away. The interface is intuitive and akin to any other modern tech. Cons The points make it too gamified and people post just to post and be a leader, not because they care or want to publish the content. Review Source EE Elodie E. Chargée de communication Insurance Used the software for: 6-12 months ### "Découverte" December 14, 2020 4.0 Pros Prise en main rapide, facilité d'utilisation, intuitivité, usage simple et facile à appréhender pour une mise en oeuvre rapide Cons la possibilité de mettre un champ "autre" dans une liste de réponse, qui soit un champ libre Review Source PB Peter B. Managing Director Information Technology and Services Used the software for: 2+ years ### "I've had no problems with posting to LinkedIn since the tool was installed" January 21, 2026 5.0 Posting via LinkedIn keeps my LinkedIn account active while I am stuck in back to back zoom meetings. I can filter through the company news so I do not have to post random junk that my specific clients may not care about. Since it is integrated into Teams I do not have to constantly switch between windows which is great for my focus. It allows me to appear as though I am actively networked even when I am sitting in my squeaky office chair. I can post a months worth of content and then completely forget that the platform exists for a long time. Pros The way you post your content is just to select items you want to post and it automatically posts to the profile. Honestly I did think the integration would cause me nightmares but it worked perfectly the first time out of the box. When there are updates in the content, it will send you an email so you do not have to manually search for them. There is also a score system in place however I could care less about the leader board portion of the application. Cons One problem I do have is the 24 hour limit per day. This limit is ridiculous and needs to be removed. It does not have an app version for my phone either. Occasionally it asks for some odd permissions on my LinkedIn profile and I have no idea why it needs to be able to delete anything. Review Source EE Elon E. Consultant Financial Services Used the software for: 6-12 months ### "Great for engagement and communication, but somewhat limited in flexibility" April 13, 2026 4.0 Pros What I liked most about Haiilo is how easy and intuitive it is to use - it feels like a social network, so adoption across teams is very fast. It centralizes all internal communication in one place, making it easy to share updates, engage employees, and keep everyone aligned, even in large or distributed teams. The analytics and engagement tools are also a big plus, helping track impact and improve communication strategies Cons The interface can be slightly confusing at times, with some features not very intuitive. Pricing is on the higher side, and a few integrations or functionalities can be limited or inconsistent depending on the setup Review Source LW Liam W. General Manager Management Consulting Used the software for: 1-2 years ### "Provides security and trust" April 30, 2025 5.0 It allows for more secure internal communication where miscommunication isn't affected, and the work structure improves with the unity of the entire team. Pros Haiilo is an excellent platform for more secure internal communication with all employees, ensuring privacy on secure topics. Its ease of use makes it easy for any employee to use, and it supports faster communication among the entire team. I like it because I can connect an entire team to a single project, keeping perfect track of it without having multiple applications with disorganized information. All internal communication allows for better insight into the progress of each task and allows for sharing. Cons In my case, I've never had a bad experience with Haiilo. It has always worked as it should, maintaining a secure internal communications system. Review Source VR Verified Reviewer Ingénieur Civil Engineering Used the software for: Less than 6 months ### "Une plateforme complète pour dynamiser la communication interne" December 26, 2025 4.0 Globalement, Haiilo est une plateforme assez puissante pour structurer la communication, animer la culture d'entreprise et encourager le partage de contenus par les employés. Pros Haiilo me permet d'avoir un vrai home digital pour les collaborateurs, avec un intranet social, des flux d'actualités ciblés et des outils de messagerie qui centralisent la communication interne. Cons La richesse fonctionnelle peut être un peu lourde par moment pour les petites structures ou les utilisateurs moins à l'aise avec le digital, qui se sentent parfois perdus dans les options. Review Source Morgan E. Senior Information Technology Manager Telecommunications Used the software for: 2+ years ### "Efficient internal communication solution" April 7, 2025 5.0 By using Haiilo effectively, we have been able to improve the efficiency, productivity, and satisfaction of our employees. Creating specific groups for different areas, such as software development, technical support, or information security. Pros Haiilo functions as an internal social network, allowing employees to connect, collaborate, and share knowledge. It facilitates the creation of communities and interest groups, which fosters collaboration between departments and teams. Cons I find this platform to be really good; I can't identify any weak points. Review Source PD Prescillia D. Consultant Financial Services Used the software for: 6-12 months ### "Functional, but not a major differentiator" April 26, 2026 3.0 Pros Haiilo covers the expected basics for centralizing internal communication, employee engagement and company-wide announcements. The feature set is coherent, especially around communications analytics, and it can be useful when the organization mainly needs a practical operational solution. Cons My main reservation is that rollout requires communication governance. For standard needs it is acceptable, but for a more advanced finance, audit, reporting or governance-oriented use case, complementary controls may still be needed. Review Source AK Anshika K. Student worker Education Management Used the software for: 6-12 months ### "Haiilo good review" April 30, 2026 5.0 Great product with great customizations and templates. I really like the platform and ease of use on both ends. Pros It gave a good value for money and easy to use. I liked the employee managemet and team collaboration features. I also liked the fact that employees got rewards which is encouraging. Cons Nothing bad to say but i just havent used the customer support so not sure about that. I think the price might be higher than some competitors. Review Source WD Wendy D. Legal Assistant Legal Services Used the software for: Less than 6 months ### "Better APP for onboarding " November 17, 2025 4.0 Pros This is the most welcome onboarding App that I ever used, easy and friendly. Great communication between HR and the employee Cons At the beginning this app could be overwhelming but the most you use the most you can feel comfortable Review Source RS Robin S. Geschäftsführer Construction Used the software for: Less than 6 months ### "Gute Software - allerdings für einen hohen Preis" March 28, 2025 3.0 Pros Super Design und alle wichtigen Funktionen abgedeckt Cons Wird leider schnell teuer und es ist eher schwer einen guten Support zu bekommen. Review Source JCB Jean Christophe B. Accompagnement du changement Insurance Used the software for: 2+ years ### "Restez en phase avec vos équipes" January 12, 2021 4.0 Un outil décentralisé mis à disposition de nos équipes et de nos projets, très simple d'utilisation et garantissant l'anonymat des répondants : outil d'analyse intégré à Jubiwee, ne permettant aucun regroupement si moins de 5 réponses après application de filtres. Une exigence: intégrer ces sondages "pulse" courts et réguliers dans le dispositif de management : tenir compte des remontées pour mettre en place des plans d'action, éviter la concurrence au "bon" résultat entre managers... Pros La simplicité d'utilisation L'ergonomie La garantie de l'anonymat car pas d'extraction excel La rapidité et la facilité pour lancer un sondage La réactivité du service clients Cons La limitation à 424 caractères des réponses et du contenu des mails personnalisés Les limites à la personnalisation des mails invitant au sondage (émetteur, mise en forme…) L'absence d'avoir dans un QCM une réponse du type "si autre, préciser" avec saisie d'un texte libre Le classement des réponses en "bonnes" et vert et "mauvaises" en rouge, avec une note qui reste très scolaire et risque de provoquer des phénomènes de "concurrence" entre équipes pour avoir de "bonnes" notes :-( Sinon Jubiwee semble s'orienter vers un élargissement de sa palette de fonctionnalités (ex : Live) pour concurrencer des Klaxoon et autres Beekast, cela ne nous semble pas souhaitable : nous préférerions que Jubiwee reste un outil de sondages pulse simple, efficace et avec des possibilités d'analyse plus poussées (ex : verbatim). Reason for choosing Haiilo Plus simple, anonymat garanti, pas d'espace client à créer, service fiable (très peu de bugs) Review Source Mischa Z. Online Marketeer Renewables & Environment Used the software for: 2+ years ### "INNAX has become more social thanks to Smarp" July 12, 2019 4.0 Certainly try it! It doesn't cost much compared to other services. Customer Service is awesome. Pros I like the ease of use. It's very easy for other employee's to adopt the platform if they've used any kind of social media. There is little to no explanation needed for someone to get started. The platform makes sharing content with co-workers and social media easy without the hassle and commitment of time to find content. The only time they need to invest is the time to interact on the social media platforms itself. Cons That it's not possible to mention users or companies, its an API thing. All employee advocacyplatforms suffer from this. And that the preview takes the content from the cookiewall, if there is one, instead of the newsarticle. Review Source VR Verified Reviewer Social Media and Content Marketing Manager Financial Services Used the software for: 1-2 years ### "Enhancing employee advocacy through social media" July 18, 2019 4.0 Pros Smarp is very user-friendly, which is important because many of our consultants are novices when it comes to using social media to market and brand themselves. Onboarding is very easy. And the price point is good for organizations taking their first dive into employee advocacy. Cons There aren't a lot of bells-and-whistles, making for a somewhat boring user-experience for advanced social media users. Alternatives considered [Bambu](https://www.capterra.com/p/145154/Bambu-by-Sprout-Social/)[Firstup](https://www.capterra.com/p/178579/Dynamic-Signal/) Reason for choosing Haiilo Smarp had the cleanest and simplest interface which helps our consultants find and share content without getting confused by other features. Other platforms have more features, but Smarp reps took their time understanding our business needs and not seeking a sale. The price point was fair - other platform were too expensive. Review Source Paul Y. Program Manager Computer Software Used the software for: 1-2 years ### "A great starter product with a dedicated team" September 30, 2020 4.0 Pros Smarp has a straight forward interface that is easy to use. Smarp is constantly evolving and I appreciated how often they checked in to see what improvements they could make Cons I struggled to understand the calculations used in the reporting and how to slice the data to get the reports that would be the most meaningful to my team. This is where I spent a lot of time with the support team who weere very helpful walking me through the reports. Review Source IL Isabelle L. Responsable Innovation Managériale Banking Used the software for: 6-12 months ### "Necessary and easy" December 27, 2020 5.0 we use Jubiwee for many subjects : evaluation, opinion on a subject, for all the directions . Pros We must build our way with our employees. But annual surveys trough big companies are too long to bring us informations and the ideas are poor because of the way we can ask . Jubiwee is easy, reactive, and you can get many ideas from your employees because of the I.A and the analysis offered by the service ( option you can get). Cons They habe to securise the fact that some survey can go wherever you don't want it ! when you have forgotten the relaunch ! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) because of the jubiwee facilities and the time you earn . Jubiwee get the answers automatically on powerpoint or pdf, and you can get answers easily from open questions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.