--- title: "Zoho Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Voice Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/251900/Zoho-Voice/" page_type: "product" language: "en" --- # Zoho Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Voice ## What is Zoho Voice? Zoho Voice is an online business telephony and contact center solution for businesses of all sizes with key features to elevate your business operations. - Advanced Calling and Routing: IVR, Messaging, and Voicemail services. - Premium features: Power dialer, Call monitoring, and Queue performance metrics. - Granular Visibility to calls at both the team and agent levels via detailed Call Analytics and Dashboards. - Seamless Integrations with Zoho Apps for better customer interaction. ## What is Zoho Voice used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Recognitions Shortlist Overall rating Based on 46 user reviews Reviews sentiment Positive 76% Neutral 13% Negative 11% Starting price $34 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - VoIP / 2026 - Call Recording / 2025 - Contact Center / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Zoho Voice alternatives Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [View all alternatives](https://www.capterra.com/p/251900/Zoho-Voice/alternatives/) ## FAQs about Zoho Voice Overview ### Which roles and teams benefit most from Zoho Voice? Zoho Voice is most used by business owners, presidents, CEOs, and operations leaders who need a flexible phone system for managing customer calls, routing, and team communications. IT administrators and technical managers benefit from straightforward setup and control, while customer service teams use it to improve responsiveness and call handling. Answer based on 46 reviews Overview ### What company size and industries is Zoho Voice built for? Zoho Voice is built primarily for small businesses in computer software, with 98% of reviewers from small companies and 11% from that industry. It serves sales, marketing, customer support, call centers, recruiters, and tele-calling teams, with additional adoption in insurance and information technology and services at 9% each. Answer based on 46 reviews Features and Usability ### What are the key features of Zoho Voice? Zoho Voice offers cloud phone system and call center features including IVR, automatic call distribution, call routing, call queues, call recording, call monitoring, and call transfer. It also includes CRM integration, contact management, activity dashboards, real-time reporting, SMS messaging, voicemail transcription, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? Zoho Voice starts at $34/user/month billed annually for Basic, or 39 on monthly billing; Standard costs 49 and Contact Center 74. A free version and free trial are available. Reviewers call it budget-friendly, but some found pricing confusing and cited higher costs for extra agents, minutes, messages, and voicemail transcription. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Zoho Voice integrate with? Zoho Voice integrates with Bigin by Zoho CRM, Zoho CRM, Zoho Desk, Zoho Meeting, Zoho One, Zoho Recruit, and Zoho Workplace. These connections center on CRM, support, recruiting, meetings, and workplace productivity, giving Zoho Voice seven listed platform integrations in the official catalog. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Zoho Voice offer? Zoho Voice provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Zoho Voice offer? Zoho Voice provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as helpful and dedicated, with fast chat responses and consistent service. Some also note that quality and customer service improved quickly over time. Answer based on 4 reviews ## Features AI summary Based on 2,206 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Zoho Voice supports all three of the features reviewers value most: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right agents, and maintain visibility into call activity, allowing teams to improve response times, service quality, and day-to-day call handling. VoIP Connection 3.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 3.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 3.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.0 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.0 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Zoho Voice 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For Sales Teams/Organizations: Caters to sales teams - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.7 (46) 3.7 Based on 46 reviews ## Pricing Value for money 3.8 (43) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/251900/Zoho-Voice/pricing/) Basic $34.00 Per User,Per Month It includes: - 1,000 free incoming mins/license/month - 250 free outgoing mins/license/month - SMS - Multi-level IVR - Live Call Tracking - Call Queues - Call action handler - Call detail records (CDR) - Dynamic Call recording with storage - Agent-to-agent calling - Contact management - Voicemail - Voicemail transcription - Call notes and Call disposition - Call branding - Business hours & Holidays - Desk Phone and Headset Integrations - Native & Telephony integrations with Zoho Apps - Mobile App - Desktop App - ZDialer - Browser extension Standard $49.00 Per User,Per Month It includes: - Everything in Basic + - 10 free telephony agents/license Contact Center $74.00 Per User,Per Month It includes: - Everything in Standard - One free local number for each license - 2,500 free incoming mins/license/month - 500 free outgoing mins/license/month - Call monitoring - Power Dialer - Queue performance metrics - Advanced Noise Cancellation Value for money 3.8 (43) 3.8 Based on 43 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/)[ Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[ Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[ Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (44) 4.2 Based on 44 reviews ## User reviews Overall rating 4.0 Based on 46 reviews Filter by rating 5(19) 4(16) 3(6) 2(4) 1(1) Mentioned topic Sorted by most recent KM Karen M. Managing Editor Publishing ### "Centralizing our journal's phone communication." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 20, 2025 It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. Pros It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. Cons What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN vignesh N. Executive Architect Computer Software ### "Great IVR Integration tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 17, 2025 Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact center, IVR, voicemail, integrations and other features of each plan and choose the best one for your needs. Cons oho voice doesn't save activity happening like missed call or if a call was answered by specific person in your company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Ryan D. Owner Information Technology and Services ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting. " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 December 4, 2024 Support is responsive, but the app is not well polished. Pros Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. Cons 1\. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Integration with Zoho Suite. Desk. CRM. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing Zoho Voice Integrations. I want to be able to see all customer communication via a single dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Tory J. Owner Consumer Services ### "New user for Zoho Voice" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 December 4, 2024 Still learning. Currently having an issues with user licenses. I upgraded to the standard plan for more licenses, but the software still says not enough licenses. Pros I like the integration with the Zoho products I use currently. Cons I don't like how the pricing for items increase my rate. Such as minutes, messages, etc Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) I use Zoho One and wanted one company to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kip H. Owner Financial Services ### "Great but not the greatest yet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2024 The customer service has been outstanding. Pros I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding. Cons I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) integration with CRM, Customer Service, and Cost Savings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Chris A. CEO Food & Beverages ### "Needs work but promissing" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 26, 2024 Stability is a big concern. I switched off of Ring Central but may have to go back. Pros Low cost option with some good integrations in the zoho platform. Cons lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Cost and integration with Zoho CRM for Ring Central was buggy (but likely a problem with the plugin developer, which I think was Zoho). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ricardo P. Music Entertainment ### "review survey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2024 good app amd is helpful to reach customers Pros helpful with the agents and features i am so in lnlove Cons sms i think need a little upgrade as its hard to configure Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Ed G. President Accounting ### "Zoho Voice love how it works, not setting it up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 23, 2024 Once its up and running it is easy and convenient to use. Pros the integration with other Zoho products Cons It can be confusing with multiple ways to configure Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Features and price. The abililty to integrate with our other Zoho products. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reasons for choosing Zoho Voice Features and price. The abililty to integrate with our other Zoho products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Marketing and Advertising ### "Cheap - ....." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 22, 2024 Not very impressed, despite the cheap cost Pros Just the cost. Not much else to like .. Cons Poor call quality and not many features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Ryan R. Operations Printing ### "Review of zoho voice" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 November 22, 2024 I like the fast chat support service and it has a ton of potential Pros it somewhat integrates with other zoho products Cons quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) thought there would be better integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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