# Page 2 | Zoho Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho Voice the right Call Center solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251900/Zoho-Voice/reviews --- Zoho Voice 4 (46) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zoho Voice ## Showing most helpful reviews Showing 26-46 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CMG Cheryl Mae G. Customer Service Manager Consumer Goods Used the software for: Less than 6 months ### "Sunbelt Products Zoho Voice Review" November 22, 2024 4.0 So far, all is good with Zoho Voice except for the cons provided above. Pros What I like most about Zoho Voice is that it is user-friendly and simple. Cons It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Voice Chose Zoho Voice for an all-in-one tool within budget. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Switched for an all-in-one tool within budget. Review Source RM Rogelio M. Administrador de sistemas Telecommunications Used the software for: 1-2 years ### "Streamlined Communication with Powerful Features" September 24, 2024 5.0 My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management. I would definitely recommend it to other businesses looking to optimize their communication systems. Pros What I liked most about Zoho Voice is its intuitive interface and how easily it integrates with other Zoho solutions. I was also impressed with the call quality and the variety of features available for managing customer communications. Cons Although I generally had a great experience, the setup process can be a bit complex at first. However, once everything is properly configured, it works smoothly and efficiently. Review Source AW Andrew W. Managing Partner Law Practice Used the software for: 1-2 years ### "Growing phone product." September 24, 2024 4.0 Pretty good overall. A little new so some features aren't available yet, but it's clear that zoho is putting the value proposition first. Pros Price, responsiveness of support. It seems the are adding features. Cons Expected closer integration to zoho crm. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Justcall was proving unable to implement 10DLC and zoho voice was cheaper. Review Source YE Yonatan E. CS Alternative Medicine Used the software for: 1-2 years ### "Good product" October 15, 2024 4.0 Pros Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer. Cons Pricing for additional agents is too high Switched from [Quo](https://www.capterra.com/p/199031/OpenPhone/) I switched to Zoho ecosystem so I had to switch to Voice as well. Review Source JB Jonathan B. Owner Insurance Used the software for: 6-12 months ### "Zoho Voice Feedback" November 22, 2024 4.0 The service has not been bad other than breaking up when on the phone and browsing the internet, which has been causing issues. Pros I do like the integration and the analytics. Cons We seem to have issues when browsing the internet and on a Zoho Voice Call. The call starts breaking up for some reason. Pricing is a little higher than what I pay for another service I use, so may be going to that one. Review Source TJ Tory J. Owner Consumer Services Used the software for: Less than 6 months ### "New user for Zoho Voice" December 4, 2024 3.0 Still learning. Currently having an issues with user licenses. I upgraded to the standard plan for more licenses, but the software still says not enough licenses. Pros I like the integration with the Zoho products I use currently. Cons I don't like how the pricing for items increase my rate. Such as minutes, messages, etc Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) I use Zoho One and wanted one company to use. Review Source OV Oscar V. Sales Insurance Used the software for: I used a free trial ### "The most user-friendly VoIP system out there!" October 9, 2024 5.0 Its been good so far and I am hoping this changes to great in the near future Pros its design is super user-friendly, easy to understand. Cons There is lack of guidance on how to do 10DLC compliance certification correctly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho Voice ease of use and affordability, less steps when it comes to getting system set up Switched from [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Previous CRM and VoIP was way too expensive and hard to navigate, I had Zoho set up in less than 5 minutes Review Source EH Edward H. VP, Client Services Information Technology and Services Used the software for: Less than 6 months ### "Small SAAS Company Solution" September 24, 2024 5.0 so far, so good but spending lots of time looking for workarounds in order to make it a success. However, with all Zoho products, support is great and improvements are quick, so looking forward to future updates. Pros Moving from previous product was easy. Porting phone numbers was a piece of cake. Support helped with every step of the way. Cons zdialer app is limited. Could do better job of integrating with CRM a bit tighter (Like allowing automated sms messages from CRM). Also need a way to send SMS from DESK!!!! This is a huge miss Switched from [Dialpad Ai Contact Center](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Looking for better integration with Zoho One Review Source LD Lucas D. Managing Director Computer Software Used the software for: 1-2 years ### "best Voip app with secure connection" October 9, 2024 5.0 tested sole for some time and added user to it today will ramp up after this Pros good connections always voice transmission is clear even on mobile apps making it work from anywhere application Cons should have a used minutes and rate of call together Review Source CJ Chris J. Manager Legal Services Used the software for: 6-12 months ### "Zoho Voice" September 24, 2024 3.0 expensive and not easy to integrate would change back to ring central if had the time Pros somewhat integrates with crm, sms is not nearly as polished as ring central Cons expensive, primative,somewhat integrates with crm, sms is not nearly as polished as ring central Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) zoho was touted as integrated product and easier to use Review Source DS Derek S. Marketing and Sales Executive Facilities Services Used the software for: Less than 6 months ### "Ziva Cleaning- Zoho Review" November 22, 2024 5.0 I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too. Pros I love the integration between Zoho Voice and Bigin CRM Cons nothing, it is great. I struggled to set up initially but after viewing set up tutorials by this youtuber I found it very easy. This is the link "https://youtu.be/lafnRW2d\_wI?si=i9JCQFCBR3gmK6ft Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Cheap - ....." November 22, 2024 2.0 Not very impressed, despite the cheap cost Pros Just the cost. Not much else to like .. Cons Poor call quality and not many features. Review Source AE Alissy E. IT Admin E-Learning Used the software for: Less than 6 months ### "Very frustrating." September 24, 2024 3.0 Very frustrating. Hard to navigate. Pros The integration with CRM was easy. Zoho voice has much better documentation than other Zoho products. The Zoho Voice support team is good. Cons Zoho Voice nickels and dimes my company. We are a small start-up and need upfront pricing for budgeting. The call quality is hit or miss. The integration, although easy, is incomplete, which I could have used another company for. The documentation also has holes. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) Reason for choosing Zoho Voice Pricing and Integration. Review Source IG Ignacio G. Head Computer Software Used the software for: Less than 6 months ### "Good product, a bit confusing to buy a number" October 9, 2024 5.0 Great integration with zoho products for direct click botton calls. Pros Integration with zoho crm and zoho one products Cons I am having issues to register the activities automatically at the moment in zCRM. We are a zoho partner since 5 years. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) to record the activities automatically with zCRM of calls made Review Source SO Siagny O. CEO Construction Used the software for: 1-2 years ### "Satisfied " September 24, 2024 5.0 So mobile apps are bad for me. But in general, the service is great all the way Pros So mobile apps are bad for me. But in general, the service is excellent all the way. Cons So mobile apps are bad for me. But in general, the service is excellent all the way. Review Source ES Endrit S. Ceo Internet Used the software for: Less than 6 months ### "Ceo at digital agency" October 9, 2024 4.0 Pros it is simple to use. and not too much work to do to implement it Cons not connecting directly with zoho crm and using 2 tabs Review Source JV Jeniffer V. Ingeniera Comercial Leisure, Travel & Tourism Used the software for: Less than 6 months ### "call center facil de usar" October 17, 2024 5.0 buena aplicacion, hasta ahora tiene todo lo basico que necesito para mi empresa Pros Que puede funcionar como call center y llamar masivamente a mi base de contactos Cons los tiempos para obtener mi numero de telefono Review Source EF Ezequiel F. Architect Internet Used the software for: Less than 6 months ### "Great Product" October 18, 2024 5.0 Great easy to use very proper full integration Pros Easy to use, plenty of integration, good dashboard Cons Nothing, very satisfied with the product and its functionality Review Source JW John W. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Failure to rise to expectations" November 6, 2023 2.0 Terrible system; terrible support; not ready for prime time. Good concept; very poor execution. Pros Nothing, it is just not competitive with Ring Central, Ooma, Twilio, etc. Cons Very undependable; dropped calls; SMS feature is very primitive; very poor integration with desk phones; the softphone settings in Z-dialer have to be reset everytime you use it; very poor system Reason for choosing Zoho Voice Because of the promise of what Zoho Voice represented; seamless integration with other apps, etc. It fell woefully short. Customers complaining of dropped calls; way too lengthy time to forward a call, many hung up Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Because of the promise of what Zoho Voice represented; seamless integration with other apps, etc. It fell woefully short. Customers complaining of dropped calls; way too lengthy time to forward a call, many hung up Review Source MW Michael W. Owner Entertainment Used the software for: 6-12 months ### "WORST VOIP EVER and I TRIED THEM ALL" October 15, 2023 1.0 I feel ZOHO is all the more honest people in INDIA, but they are still married to the people who do the phone scams, so they are all super shady, only a few good techs there, and when you met them you know it because they are different. Pros no pros, they will tell you it can do everything you want and it won't be very hard to do what you would like out of a VOIP service. Cons they will steal your money and your phone number and hold them and not refund your money Reason for choosing Zoho Voice I trusted them since I was using ZOHO ONE and I thought it would be an easy transition. Review Source NJ Nalika J. Software Tech/Appointment Setter Insurance Used the software for: Less than 6 months ### "Phone Telephony" October 18, 2022 5.0 The customer service agents are easy to reach and ready to assist Pros The price was good for our budget and the features were overall what we were looking for Cons At this time they are not able to send out mass SMS or receive MMS texts Review Source Talk to a Capterra advisor for free and get results within 15 minutes.