--- title: "Laivly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Laivly Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/251949/Laivly/" page_type: "product" language: "en" --- # Laivly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Laivly ## What is Laivly? Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer care programs with Sidd Studio, an intuitive command center; Sidd Duo, the industry-leading agent assistant; and Sidd Solo, an autonomous AI agent. Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada. ## What is Laivly used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Laivly?[Manage this product listing](https://www.g2.com/products/laivly/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Laivly 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (269) Value For Money 0.0 (0) Value For Money 4.6 (225) Customer Service 0.0 (0) Customer Service 4.7 (233) ## Laivly alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [LivePerson](https://www.capterra.com/p/225424/Conversational-Cloud/) [4.3 (41)](https://www.capterra.com/p/225424/Conversational-Cloud/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/225424/Conversational-Cloud/) ## FAQs about Laivly Overview ### What company size and specific industries is Laivly built for? Laivly is designed for contact centers and customer service teams, especially in mid-market and enterprise organizations. It serves CX leaders, team leads, operations managers, and agents in retail and eCommerce, banking and finance, healthcare, insurance, telecom, and travel industries. Features and Usability ### What are the key features of Laivly? Laivly offers generative AI and machine learning for contact centers, plus chatbot, speech recognition, and automatic transcription for customer interactions. It also includes multi-channel communication, customer history, notes management, support ticket management, reporting and analytics, sentiment analysis, workflow automation, and third-party integrations. Getting Started and Support ### What training and onboarding options does Laivly offer? Laivly provides in person training, live online sessions, webinars, documentation, and videos to support teams getting started. In person and live online formats offer guided instruction, webinars cover scheduled learning sessions, and documentation and videos provide self-paced reference materials for setup and review. Getting Started and Support ### What customer support options does Laivly offer? Laivly provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support coverage is centered on self-service resources and direct contact options. No reviewer feedback about response times, helpfulness, or common frustrations is available for this product. ## Features AI summary Based on 5,579 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing artificial intelligence software: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Laivly supports **Generative AI** and **Natural Language Processing**, giving teams tools to create content, automate responses, and work with text-based inputs more effectively. However, it does not include **Data Import/Export**. Instead, it offers other features that reviewers also rate as important, including **Machine Learning** (**33%**), **Chatbot** (**42%**), and **Multi-Language** (**29%**). These capabilities help businesses automate customer interactions, improve model-driven decision-making, and serve users across different languages, allowing teams to work more efficiently and respond at scale. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Automatic Transcription Use AI to convert voice into text automatically Chatbot AI-based platform which conducts a conversation via auditory or textual methods Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer History Access previous interactions or concerns to maintain customer relationships Laivly 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Automatic Transcription: Use AI to convert voice into text automatically - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer History: Access previous interactions or concerns to maintain customer relationships - For Contact Centers: Designed for contact centers. - For eCommerce: Intended to be used by online stores - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.