# Laivly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Laivly Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more. Source: https://www.capterra.com/p/251949/Laivly/reviews --- # Laivly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Laivly ## What is Laivly? Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer care programs with Sidd Studio, an intuitive command center; Sidd Duo, the industry-leading agent assistant; and Sidd Solo, an autonomous AI agent. Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada. ## What is Laivly used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Note-Taking](https://www.capterra.com/note-taking-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Laivly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://laivly.com&name=Laivly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Laivly 0.0 VS. [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (3) Value For Money 0.0 (0) Value For Money 5.0 (3) Customer Service 0.0 (0) Customer Service 5.0 (3) ## Laivly alternatives [4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## FAQs about Laivly Overview ### What company size and specific industries is Laivly built for? Laivly is designed for contact centers and customer service teams in retail and eCommerce, banking and finance, healthcare, insurance, telecom, and travel. It is suited to CX leaders, team leads, operations managers, and agents, making it a fit for organizations managing customer support operations in these sectors. Features and Usability ### What are the key features of Laivly? Laivly offers generative AI, machine learning, and natural language processing for contact centers and eCommerce workflows. Its core capabilities include automatic transcription, speech recognition, sentiment analysis, interaction tracking, and customer history. Additional features include workflow automation, reporting and analytics, activity dashboards, multi-channel communication, and third-party integrations. Getting Started and Support ### What training and onboarding options does Laivly offer? Laivly provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide on-demand walkthroughs. Getting Started and Support ### What customer support options does Laivly offer? Laivly provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support experience details are not available here, so no clear pattern emerges on response times, helpfulness, or common frustrations. The listed channels suggest multiple ways for users to get help with product questions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Automatic Transcription Use AI to convert voice into text automatically Chatbot AI-based platform which conducts a conversation via auditory or textual methods Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer History Access previous interactions or concerns to maintain customer relationships Laivly 26 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Use AI to convert voice into text automatically AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Access previous interactions or concerns to maintain customer relationships Designed for contact centers. Intended to be used by online stores Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.