# Salesforce for Retail Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Salesforce for Retail Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more.

Source: https://www.capterra.com/p/251959/Salesforce-Retail-CRM/pricing

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# 

 Salesforce for Retail Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Salesforce for Retail

## What is Salesforce for Retail?

Connect physical and digital shopping for a seamless customer experience with Salesforce for mass merchants and department stores. Unify your customer journey with commerce that’s agile, scalable, and trusted. Empower store associates with digital tools and data to engage shoppers from check-in to checkout.

## What is Salesforce for Retail used for?

[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Personalization](https://www.capterra.com/personalization-software/)[Display Advertising](https://www.capterra.com/display-advertising-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$25

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Salesforce for Retail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce for Retail)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Salesforce for Retail

4.5 (12)

VS.

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting Price

$25

Flat Rate, Per Month

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (12)

Ease Of Use

4.4 (4,352)

Value For Money

4.2 (11)

Value For Money

4.3 (3,488)

Customer Service

4.5 (11)

Customer Service

4.4 (3,496)

## Salesforce for Retail alternatives

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Highest Rated

[4.7 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.6 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Email Marketing

4.0 (7)

28.57% of 7 reviewers that rated this feature as important or highly important

Create and send email blasts/campaigns

API

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

CRM

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

eCommerce Management

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Inventory Management

4.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Salesforce for Retail 45 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Display advertising and marketing messages to users based on their browsing history and preferences

Track and interpret campaign performance metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Track products that are for sale at a reduced price or part of coupon promotions

Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads.

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Create and send email blasts/campaigns

Form predictions based on past and present data/trends

Track interaction history by documenting conversations for contacts

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage and handle various international currencies

Manage and support multiple locations

Manage and track customer orders for goods, investments, or any other purchases

Adjust communications based on previous interactions or personal preferences

Create, send, and track purchase orders and their statuses

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Track and facilitate returns of products sold

Strategize and implement rewards for returning customers, employees and other members

An order generated by a seller to a customer, containing details about products or services

Reports specific to sales analysis for trends and strategies

Manage and track orders being shipped to customers

Manage the buying, selling, and holding of stocks

Set up connections to third-party platforms to improve business processes

Manage and track operations and inventory within warehouses

Track and analyze information regarding website visitors

Get Advice

We can help you find the software with the features you need.

Features

4.6 (12)

4.6

Based on 12 reviews

## Pricing

Value for money

4.2 (11)

Free Trial

Basic

$25.00

Flat Rate,Per Month

Value for money

4.2 (11)

4.2

Based on 11 reviews

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

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## Support, customer service and training options

Customer Service

4.5 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (11)

4.5

Based on 11 reviews

## User reviews

Overall rating

4.5

Based on 12 reviews

Filter by rating

5(6)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GB

Gabriel B.

Job cost manager

Civil Engineering

### "A must try Love it !"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 25, 2025

My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have.

Pros

For me it has been one of the best rewards program for retail and I have been in the industry for a long time.

Cons

I really dont have any cons about the program. It was easy to use since the very first day.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Customer service representative

Real Estate

### "Best for Cx interaction "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 1, 2022

Pros

It’s allows me to document customer interaction easily

Cons

It could be difficult to understand at first use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Adhya K.

Developer

Computer & Network Security

### "Salesforce and it's benefits "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 22, 2022

My overall experience is superb as it is easy to use and beginner friendly

Pros

Dashboards, Display Ad management and recommendations

Cons

Email marketing as I have not explored it much

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Aman Preet S.

Developer

Retail

### "How Salesforce retail CRM is better than its competitors "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 13, 2022

Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

Pros

Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.

Cons

Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[CRMNEXT](https://www.capterra.com/p/118388/CRMnext/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

CRMnext, Zendesk and Zoho CRM lacks the durability which is way better in the case of Salesforce retail CRM alongside it has better reputation with strategies acquisition which we are experiencing in here.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Raul S.

Account Director

Marketing and Advertising

### "Engage customers and earn loyalty"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 4, 2022

Pros

You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.

Cons

The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

[Base CRM](https://www.capterra.com/p/219239/Base-CRM/)

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

[Base CRM](https://www.capterra.com/p/219239/Base-CRM/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Akshay S.

AE

Internet

### "Salesforce : Manage your customers with ease"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 29, 2022

My overall experience is pretty good and it enables me to manage my customer and their data so that I can personalize their journey with us and help getting more revenue and provide best value to our clients.

Pros

All the information around individual accounts and customers that help in doing business everyday

Cons

As the software is pretty heavy in itself, it takes a couple of seconds sometime to load and show us the results that we are looking for.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gustavo O.

Account Manager

Financial Services

### "Essential tool in your Tech Stack"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 24, 2022

Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.

Pros

What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.

Cons

I understand that this tool can be expensive. It is probably not the best for smaller organizations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Abhishek K.

Area Sales Manager

Real Estate

### "Incredible CRM to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2022

Great Experience

Pros

1\. Ease of use 2. Detailed implementation 3. Task management 4. Work flow management

Cons

1\. Too costly for licence 2. Implementation is slow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Akanksha R.

Vendor Management Lead

Apparel & Fashion

### "The best CRM that i have ever used"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 21, 2022

It was a good experience overall

Pros

1\. Detailed reporting. 2. They have test environment to test the cases & scenarios 3. UI/UX. 4. Lots of plugins

Cons

1\. The price is very expensive. 2. Support from Salesforce is not that great. 3. The Sales team don't negotiate during purchasing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Shivakumar Y.

Major Account Manager

Human Resources

### "The Best CRM out there"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 10, 2022

SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside.

Pros

1\. Integrations. 2. UI/UX. 3. Plugins availability

Cons

1\. Price is very high. 2. Support could have been better 3. Implementation is too long

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/reviews/)

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