# Salesforce for Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce for Retail the right Customer Journey Mapping Tools solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251959/Salesforce-Retail-CRM/reviews --- Salesforce for Retail 4.5 (12) [View alternatives](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Salesforce for Retail Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tapiwa T. CEO Food Production Used the software for: 6-12 months ### "Sales for Profit go for Salesforce Retail CRM" November 23, 2021 5.0 Pros Selling support tools, analysis and report feedback tools with live feedback or current activities of the company Cons Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM Review Source Aman Preet S. Developer Retail Used the software for: Less than 6 months ### "How Salesforce retail CRM is better than its competitors " July 13, 2022 4.0 Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support. Pros Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term. Cons Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[CRMNEXT](https://www.capterra.com/p/118388/CRMnext/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) CRMnext, Zendesk and Zoho CRM lacks the durability which is way better in the case of Salesforce retail CRM alongside it has better reputation with strategies acquisition which we are experiencing in here. Review Source Raúl S. Account Director Marketing and Advertising Used the software for: 6-12 months ### "Engage customers and earn loyalty" July 4, 2022 4.0 Pros You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative. Cons The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Base CRM](https://www.capterra.com/p/219239/Base-CRM/) Review Source GB Gabriel B. Job cost manager Civil Engineering Used the software for: 1-2 years ### "A must try Love it !" April 25, 2025 4.0 My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have. Pros For me it has been one of the best rewards program for retail and I have been in the industry for a long time. Cons I really dont have any cons about the program. It was easy to use since the very first day. Review Source AK Adhya K. Developer Computer & Network Security Used the software for: 6-12 months ### "Salesforce and it's benefits " August 22, 2022 5.0 My overall experience is superb as it is easy to use and beginner friendly Pros Dashboards, Display Ad management and recommendations Cons Email marketing as I have not explored it much Review Source Gustavo O. Account Manager Financial Services Used the software for: 2+ years ### "Essential tool in your Tech Stack" May 24, 2022 5.0 Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool. Pros What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare. Cons I understand that this tool can be expensive. It is probably not the best for smaller organizations. Review Source Akanksha R. Vendor Management Lead Apparel & Fashion Used the software for: 2+ years ### "The best CRM that i have ever used" March 21, 2022 5.0 It was a good experience overall Pros 1\. Detailed reporting. 2. They have test environment to test the cases & scenarios 3. UI/UX. 4. Lots of plugins Cons 1\. The price is very expensive. 2. Support from Salesforce is not that great. 3. The Sales team don't negotiate during purchasing Review Source Abhishek K. Area Sales Manager Real Estate Used the software for: 2+ years ### "Incredible CRM to use" March 21, 2022 4.0 Great Experience Pros 1\. Ease of use 2. Detailed implementation 3. Task management 4. Work flow management Cons 1\. Too costly for licence 2. Implementation is slow Review Source Shivakumar Y. Major Account Manager Human Resources Used the software for: 1-2 years ### "The Best CRM out there" March 10, 2022 5.0 SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside. Pros 1\. Integrations. 2. UI/UX. 3. Plugins availability Cons 1\. Price is very high. 2. Support could have been better 3. Implementation is too long Review Source VR Verified Reviewer Customer service representative Real Estate Used the software for: Less than 6 months ### "Best for Cx interaction " December 1, 2022 4.0 Pros It’s allows me to document customer interaction easily Cons It could be difficult to understand at first use Review Source AS Akshay S. AE Internet Used the software for: 2+ years ### "Salesforce : Manage your customers with ease" June 29, 2022 4.0 My overall experience is pretty good and it enables me to manage my customer and their data so that I can personalize their journey with us and help getting more revenue and provide best value to our clients. Pros All the information around individual accounts and customers that help in doing business everyday Cons As the software is pretty heavy in itself, it takes a couple of seconds sometime to load and show us the results that we are looking for. Review Source LL Lea L. Administrative Assistant Commercial Real Estate Used the software for: 6-12 months ### "Salesforce is a user friendly and easy to navigate." January 17, 2022 5.0 Like I said it is easy to use, accessible, user friendly , easy to navigate, extremely helpful and I love the interface. Pros The interface is user friendly. It is easily accessible to view dashboard, leads, reports, etc. I love the interface it is really helpful and easy to use. Cons The interface is kind of outdated and it needs to refresh so that navigating the platform will be easier and faster. Review Source Similar Products Featured ## Related categories [Personalization](https://www.capterra.com/personalization-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Display Advertising](https://www.capterra.com/display-advertising-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.