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MediOffice is next-generation medical practice management software. It's fully cloud based so no installation is required, there are no upfront costs and no lengthy contracts. Just simple two factor authentication enabling you to use the software on any device at any time. MediOffice is packed full of features that will save you time and money to transform your practice. Features include built-in dictation transcription, a patient portal and automated patient review requests.
Provider
MediOffice
Located In
United Kingdom
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
In Person, Webinars, Live Online, Documentation
Support
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum
Medical consultants, clinicians, hospitals, medical clinics, allied health professionals
Content Source: MediOffice
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MediOffice Reviews
Pros
I have to say my experience with MediOffice has been excellent. The team have been extremely supportive and understanding and helped me with any queries I have had and very quickly.
Customer support is amazing. We like the diary, the link with TrustHealth, ease of use, look of the user interface, that we ask for functions and MediOffice say they will consider integrating them.
Moving over to medioffice as a company has been very easy, the IT/admin support has been fantastic and any questions we have had have been answered promptly and effectively.
The switch over was easy with 15 years of private patient data moved over seamlessly. The platform is intuitive and user friendly, requires less "clicking" to achieve the desired functions.
Cons
Some bugs to sort at the beginning with logging out, use of mobile app not working optimally etc, setup of invoicing cumbersome I guess due to healthcode rather than app.
I have looked at management systems over the years and either found them very difficult to use or very expensive, but MediOffice is ticking the boxes at the moment.
So far I have not come across anything that poses a problem with how I use the system.
It is a minor inconvenience that you cannot always create shortfall letters whilst allocating a bulk payment when insurers have paid £0 towards an invoice.
"Patient Billing is super quick and easy!!"
Pros: Patient billing is quick, easy and I find the software to be very intuitive. The patient payment portal feature has allowed patients to make payments online as soon as their invoice received therefore reducing our self pay outstanding invoices.
Cons: There are no features that I like least about this software.
"My first 3 months of MediOffice"
Overall: This is not the first time I have switched software (DGL, Pabau, Semble) and the process can be painful and not helped by the company you are leaving. MediOffice worked hard to get all the data out and in the right place. It has taken a lot of time to set up all my old templates and get it working as I want and it is still work in progress. It is reliable and financially sound for dealing with medical billing and insurance companies. I have found the support to be always available when I need them and their product development team are very receptive to meetings to discuss the product - I think I have had 3-4 video calls in 3 months to discuss developments. I am confident that over the next 12 months everything will work perfectly.
Pros: The support is great - easy access via email, phone, video and very receptive to feedback and sensibly practical software development ideas The billing is first rate. We now have control of our finances day to day. Letter templates and emails all easy to set up and customise/
Cons: This is a software that is developing fast with feedback from clinicians. There are lots of little tweaks and niggles with getting used to any new software and a lot of that is down to setting up and not getting it quite right. A more dedicated onboarding and training support or videos on set up or option to pay for bespoke clinic set up would be good.
"Better than BlueSpier!"
Overall: I would not hesitate to recommend this product!
Pros: The most striking feature of this software is the ease of use!
Cons: Still has bugs that it randomly crashes!
Vendor Response
"Medioffice - Day 2 - Medioffice is looking excellent so far!!!"
Overall: [sensitive content hidden] introduced us to Medioffice and we were impressed with his presentation of the system. He made moving from an older system to Medioffice a very easy experience to set the system up for us. [sensitive content hidden] has been on hand with his excellent knowledge of the day to day running of the system to help us with setting up templates, diaries etc and learning to use to the system which is really invaluable. The Medioffice team have been brilliant and it is worth asking them for a trial if you are looking to update your practice management system.
Pros: I like the fresh new look compared to a different older system I was using. I think all the new features will save valuable time. I like that patients can also use the system themselves to book appointments and see their letters and results that you have given permission for. Accounts is made easy as patients can pay and their money is allocated straight onto the system.
Cons: Nothing! We are very pleased with how MediOffice is going so far.
Vendor Response
"Excellent all-round product and a pleasure to use"
Overall: Very easy to work with. Responsive and helpful. Migration (from DGL) was excellent. Issues were corrected very quickly and communication was top notch.
Pros: MediOffice is very well designed. It is quick and easy to access all the aspects of the patient record that you require from one place. The task management system means things do not get forgotten and it is very helpful for communication between team members while maintaining an audit trail. All patient and third party communcation features that you would need and expect are present, as is integrated payments via stripe and healthcode invoicing. Excellent customer support. Responsive designers who regularly add new features.
Cons: Voice regcognition transcription costs only £5 per month so very cheap and will save you a fortune, but is not a didicated medical algorithm and none of the various dictation processes are ideal, though you will likely fine one that will work for you.
