# MediOffice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MediOffice the right Medical Practice Management solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252045/MediOffice/reviews --- MediOffice 4.7 (53) [View alternatives](https://www.capterra.com/p/252045/MediOffice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of MediOffice Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MB Maggie B PAMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The initial start up inputting all the business information, documents, codes etc was time consuming, but once it was up and running, can just click way through letters, appts, invoicing and admin is much quicker now, so pleased with that as have a busy practice.“ March 12, 2026 VB Victoria B Medical SecretaryMedical Practice, Self-employedUsed the software for: Less than 6 months. “There isn't an easy way of importing emails to patients' files - the current method of saving emails across two screens is cumbersome and time-consuming“ June 26, 2024 JR Jo R DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Great from the offset with customer relations team, to the transfer of data, arranging the migration and customer support especially \[sensitive content hidden\] is amazing, nothing is ever a big task and he is really efficient, thank you“ June 25, 2024 SS Seb S SurgeonHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The NHS computer internet is so slow the connection drops out regularly, and I have to log back in after every patient.“ March 7, 2025 EK Emma K PAMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The system allows you to run the private medical practice for a specialist very efficiently.“ July 15, 2025 GB Gavin B Consultant SurgeonHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Does not integrate with external hospital portals (eg.“ September 17, 2025 JJ Jo J P.A. to Consultant GynaecologistMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that patients can also use the system themselves to book appointments and see their letters and results that you have given permission for. “ September 11, 2024 PF Paul F Consultant DermatologistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “This is not the first time I have switched software (DGL, Pabau, Semble) and the process can be painful and not helped by the company you are leaving.“ June 25, 2024 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Private Practice Adminstrator Financial Services Used the software for: Less than 6 months ### "MediOffice Review" May 5, 2022 5.0 Pros I have found the software very easy to use and navigating around the system is very straightforward. Everything is laid out in a very simple and accessible way. Cons So far I have not come across anything that poses a problem with how I use the system. Review Source Response from MediOffice May 12, 2022 Thank you for your review. We are pleased you've found MediOffice intuitive and easy to use. PF Paul F. Consultant Dermatologist Hospital & Health Care Used the software for: Less than 6 months ### "My first 3 months of MediOffice" June 25, 2024 4.0 This is not the first time I have switched software (DGL, Pabau, Semble) and the process can be painful and not helped by the company you are leaving. MediOffice worked hard to get all the data out and in the right place. It has taken a lot of time to set up all my old templates and get it working as I want and it is still work in progress. It is reliable and financially sound for dealing with medical billing and insurance companies. I have found the support to be always available when I need them and their product development team are very receptive to meetings to discuss the product - I think I have had 3-4 video calls in 3 months to discuss developments. I am confident that over the next 12 months everything will work perfectly. Pros The support is great - easy access via email, phone, video and very receptive to feedback and sensibly practical software development ideas The billing is first rate. We now have control of our finances day to day. Letter templates and emails all easy to set up and customise/ Cons This is a software that is developing fast with feedback from clinicians. There are lots of little tweaks and niggles with getting used to any new software and a lot of that is down to setting up and not getting it quite right. A more dedicated onboarding and training support or videos on set up or option to pay for bespoke clinic set up would be good. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Pabau created an awful upgrade that was worse in everyway from my perspective Review Source SR Steven R. Consultant Surgeon Medical Practice Used the software for: 6-12 months ### "Better than BlueSpier!" November 30, 2022 4.0 I would not hesitate to recommend this product! Pros The most striking feature of this software is the ease of use! Cons Still has bugs that it randomly crashes! Review Source Response from MediOffice December 1, 2022 Thank you for your review, we're pleased you are finding the software easy to use. Regarding the issue with the software randomly crashing when it times out, this has now been resolved. However please contact support if you still encounter issues so we can look into it further. JS Jon S. Consultant Cardiologist Hospital & Health Care Used the software for: Less than 6 months ### "Excellent all-round product and a pleasure to use" July 2, 2023 5.0 Very easy to work with. Responsive and helpful. Migration (from DGL) was excellent. Issues were corrected very quickly and communication was top notch. Pros MediOffice is very well designed. It is quick and easy to access all the aspects of the patient record that you require from one place. The task management system means things do not get forgotten and it is very helpful for communication between team members while maintaining an audit trail. All patient and third party communcation features that you would need and expect are present, as is integrated payments via stripe and healthcode invoicing. Excellent customer support. Responsive designers who regularly add new features. Cons Voice regcognition transcription costs only £5 per month so very cheap and will save you a fortune, but is not a didicated medical algorithm and none of the various dictation processes are ideal, though you will likely fine one that will work for you. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) I have always hated DGL. It is an outdated product which has not changed in the 15 years I have used it and they are not interested in updating the product or helping their cutomers. Review Source EH Emma H. Admin Assistant Medical Practice Used the software for: Less than 6 months ### "MediOffice Review" May 16, 2023 5.0 Overall we have had an excellent experience with MediOffice from initial contact, learning about the product, making the transfer and getting all set up. The support team were really excellent in making the transfer as smooth as possible. All staff are quick to respond to all queries. They are willing to take on board suggestions for making the software work better for our business and pro-active in making changes and improvements. Pros The MediOffice system is clear to view and easy to use by both administrators and consultants. It has streamlined our business and integration with our existing business processes was problem free. Cons The dictation interface could be improved to make dictating and transcription easier. Ideally we would like to be able to connect a pedal to the system to make manipulation of the dictations easier from a transcribers viewpoint. Alternatives considered [PPM Express](https://www.capterra.com/p/240172/PPM-Express/) Reason for choosing MediOffice It is easier to use, has a mobile app (although this is quite basic at the current time), allows for dictation and transcription, costs less, better tech support. Review Source BG Benjamin G. Accounts Administrator Medical Practice Used the software for: Less than 6 months ### "My favourite Practice Management software!" June 6, 2023 5.0 Amazing, makes my job so much easier than when using other systems. I wish this was the standard across the industry! Pros The best thing about MediOffice, which feeds into everything, is how easy to navigate and use it is. Buttons and links are in intuitive places, the UI is clean and simple, but still pleasant. Feels very modern, runs quickly and no complaints when using it. Cons If I had to nit-pick, the only thing to mention is that there's no way to tell if a consultant is linked to HealthCode or not. When swapping between consultants frequently, this can cause some confusion as some use it and some don't. But no other Practice Manager tells me either, and with and with updates each month or more I'm sure MediOffice will soon have this feature. Butt otherwise this is the best by far and I would choose no other above it. Alternatives considered [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Reason for choosing MediOffice Much more modern, easy to use and update, basically better in every way. Review Source SS Seb S. Surgeon Health, Wellness and Fitness Used the software for: Less than 6 months ### "MediOffice review " March 7, 2025 4.0 I have recommended it to my colleagues as user friendly, but simpler and less expensive than other similar products on the market. Pros Easy navigation of patient documents, even on phone. Operation notes are prepopulated using ‘forms’. Cons The NHS computer internet is so slow the connection drops out regularly, and I have to log back in after every patient. Review Source Response from MediOffice March 17, 2025 Many thanks for your excellent review Seb. We're delighted to hear that you're enjoying using MediOffice and we're grateful to you for recommending us to your friends and colleagues. RS Renata S. Private Practice Administrator Accounting Used the software for: 1-2 years ### "Great Consultant Invoicing System " September 27, 2024 5.0 Medioffice is an excellent tool for consultants and admin staff, making invoicing and payment tracking easier and more organized. Pros Highly efficient for medical consultants and admin staff. Supports EDI for insurance billing. Reduces manual data entry with automation features. Provides comprehensive financial insights through reporting. Cons Occasional challenges with insurance payment tracking, which may need external follow-ups Review Source NH Natalie H. Medical Secretary Medical Practice Used the software for: Less than 6 months ### "Honest review" July 19, 2024 4.0 My overall experience is good. The system is incredibly fast and easy to learn. You can usually do what you need to do in a few clicks. one of the best parts about MediOffice is the customer service, they are always on hand to help fix something or find a solution. Pros I love the reminder function. It's easily one of the best functions available. The task system is incredibly easy to follow which helps me to avoid missing anything. The correspondence is set neatly into different categories. Cons The theatre and clinic diaries are together which can make the screen look a little hectic. There's no separate recall system and for a speciality where patients come back annually it ruins the task function as there are too many task on there to look at. Alternatives considered [Semble](https://www.capterra.com/p/181314/Semble/) Review Source Response from MediOffice July 26, 2024 Thank you for your review Natalie, we are delighted you are enjoying working with MediOffice. We thought it would be helpful to let you know there is a filter on the Diary so you can choose to see clinic lists, theatre lists or both. We will also be adding a new feature in the next update (due very shortly) which will enable you to separate out the recalls from the tasks. We hope this will help and as per usual, please do not hesitate to call support if you need any help with these features. JR Jo R. Director Hospital & Health Care Used the software for: 6-12 months ### "Great System" June 25, 2024 5.0 Great from the offset with customer relations team, to the transfer of data, arranging the migration and customer support especially \[sensitive content hidden\] is amazing, nothing is ever a big task and he is really efficient, thank you \[sensitive content hidden\] and MediOffice team. Pros \[sensitive content hidden\] and the team have really put a lot of thought into setting the system up, the site has been mapped out well with one click actions to do what is required with minimal effort. Cons Nota dislike but it would be great to be able to drag and drop emails into patient records. I'm sure this feature will come in the future. Alternatives considered [Semble](https://www.capterra.com/p/181314/Semble/)[MidexPRO](https://www.capterra.com/p/9040/MidexPro/) Reason for choosing MediOffice Great customer service and great product Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Poor customer service and not user friendly. Review Source Response from MediOffice July 26, 2024 Many thanks for your excellent review, we are delighted you are enjoying MediOffice and we will pass on your positive feedback to our customer relations and support teams CM Christina M. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Transformed the way we work" June 13, 2023 5.0 From the moment we moved over the practice to MediOffice the support team were so helpful and patient I might add! Having used a previous system for 24 years it was quite a learning curve changing software but two months on we haven't looked back. The team are incredible too at listening to suggestions for improving or tweaking the software and take onboard any suggestions/ideas. Definitely moved our very busy practice forward and did the right thing switching. Pros The diary is amazing. Super that you can open the diary and access everything you need from the detailed drop down box. Booking an appointment/changing an appointment and creating the confirmation letters to patients are a breeze now. Typing up clinics are so much faster now. The consultant dictates within MediOffice. I can check the clinic letters, save a draft, or save a send at the click of a button to both GP and patient or another specialist.Invoicing through to Healthcode so much easier and quickerUploading documents/photographs into MediOffice a breezeBrilliant idea with the Task tab. Love it :) Cons Getting used to working with Excel and reports for outstanding invoices, etcSome patients find the patient portal difficult to access/use, however MediOffice have covered that situation with being able to "turn off" patient portal for individual patients. Review Source LS Luan S. Personal Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Luan" November 7, 2023 5.0 I have to say my experience with MediOffice has been excellent. The team have been extremely supportive and understanding and helped me with any queries I have had and very quickly. I have looked at management systems over the years and either found them very difficult to use or very expensive, but MediOffice is ticking the boxes at the moment!! Pros Layout and functionality is excellent. Enjoying how central everything is and the features of the waiting list and sending "tasks" to the consultants! Very helpful! Cons It probably was only initially when I tried to use it and needed more training, but this isn't because it is easy to use, but probably lacked a little bit of confidence from the initial set-up and my personal training notes. Reason for choosing MediOffice Decision within our team with the consultants. Recommendation from another office and the general functionality of the product! Review Source Response from MediOffice November 8, 2023 Many thanks for your review Luan, we're delighted you're enjoying using MediOffice. AB Alex B. Private Practice Administrator Accounting Used the software for: 6-12 months ### "Great for invoicing and accounts management " May 5, 2022 4.0 It is an intuitive system which is easy to use and navigate. It is easy to filter out the information you need and provides all the information you need at a glance. Reports are straightforward to download. Pros It is easy to use MediOffice for invoicing as you can clearly see which invoices have been sent and which remain pending. The new "status" feature helps you see at a glance what has and hasn't been paid as well. Cons It is a minor inconvenience that you cannot always create shortfall letters whilst allocating a bulk payment when insurers have paid £0 towards an invoice Review Source Response from MediOffice May 27, 2022 Thank you for your review and we are pleased you find the software easy to use. We have taken your comment on board regarding not being able to allocate a zero payment on a bulk payment run, and this will be function will be in the system shortly. JE Jenny E. Consultant Paediatric Gastroenterologist Medical Practice Used the software for: 6-12 months ### "Intuitive and efficient" November 16, 2022 5.0 Pros Easy to access, reliable. Can see it on mobile device Cons Would be good if you could see the patient demographics on the same screen as the clinical letter Review Source Response from MediOffice November 22, 2022 Thank you for your very positive review, we are delighted you are pleased with MediOffice LD Lucy D. Medical secretary Hospital & Health Care Used the software for: Less than 6 months ### "Lucy D" November 21, 2022 5.0 Its great for viewing and keeping all patient info in one place. Very user friendly. Pros Its very easy to use, great for patient management and viewing of patient information Cons It can be a little slow but that could be my laptop Review Source Response from MediOffice November 22, 2022 Many thanks for your positive review Lucy, we're delighted you are finding the software easy to use LS Lesley S. Private Practice Administrator Medical Practice Used the software for: Less than 6 months ### "MediOffice Review" May 27, 2022 5.0 I am very happy using this system, it allows me to produce work much quicker than other systems I use. Pros I currently use, DGL, PPM, Midex Pro, Carebit and MediOffice and I find MediOffice the most efficient and self explanatory system to use. Its very easy on the eye and extremely straightforward to navigate between the different tabs etc. Creating reports again is much more uncomplicated as other systems and easy to produce. I would highly recommend this system. Cons As I have not been using the system for very long I have not found anything to date that I could say is a negative. Review Source MB Michael B. Commercial Finance Director Hospital & Health Care Used the software for: Less than 6 months ### "MediOffice Experience" May 5, 2022 5.0 I have found the system to be very effective, clear to use and intuitive to navigate. I also find that the team are very co-operative and pro-active in adding new features and enhancements to improve the user experience. Pros In my role I am less involved in the day to day use of the system, but I am involved with its outputs and some of the functionality. The reports are very clear and intuitive, navigating through the system is fast and clear, the cloud access is excellent and some of the other features (such as the video conferencing) set it apart. Cons I was concerned that MediOffice was new to market and potentially still untested but the team have encountered very few issues and I have been satisfied that this is not the case. Review Source Response from MediOffice May 12, 2022 Thank you for your review. We pride ourselves on support for all our clients and are always looking to enhance MediOffice in response to client feedback. CC Clair C. Private Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Medioffice System Review" May 27, 2022 5.0 Pros I found Medioffice easy to navigate and use Cons I have only been using the system for a short while and have not found any issues. Review Source MB Maggie B. PA Medical Practice Used the software for: 1-2 years ### "My experience with MediOffice" March 12, 2026 4.0 The initial start up inputting all the business information, documents, codes etc was time consuming, but once it was up and running, can just click way through letters, appts, invoicing and admin is much quicker now, so pleased with that as have a busy practice. Pros Customer support. appreciate that MO helps with sending out appt reminders, and unsettled invoices reminders automatically once set up. That is saving me time. I like the way I can invoice from multiple areas, especially when remitting as we send out invoices in advance. Cons It is a bit 'black and white' in the way it functions but have adjusted to that. The diary is a bit clunky in that a month view with individual clinics showing is not available and you have to click on a day to see what is happening - you cant see where a clinic is without clicking further. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Our version of DGL was so slow and customer support wasnt interested in sorting anything out, so needed something that was going to be workable and fast. Review Source Response from MediOffice March 18, 2026 Many thanks for your kind review - we're delighted you are pleased with MediOffice and it saves you time. Regarding the clinic diary view - the number of lists visible in the diary at any one time depends on your screen width. With a common modern 27" wide screen users can see up to 12 lists which for most consultants would cover an entire month. I will ask our support to get in touch with you to go through your diary view settings. EK Emma K. PA Medical Practice Used the software for: 2+ years ### "Medioffice Making Private Practice Easy " July 15, 2025 5.0 Medioffice are extremely prompt in responding to any queries you have about the system. Setup runs extremely smoothly and the team are very helpful Pros Very easy to use. The system allows you to run the private medical practice for a specialist very efficiently. Cons Patients sometimes find it hard to use the portal but 80 - 90 % find it easy. When sending information to GP's just needs to be more aware of patient confidentiality and making it easy for the GP's to open documentation that we send. Alternatives considered [Carebit](https://www.capterra.com/p/10025742/Carebit/) Reason for choosing MediOffice I have worked with both and I find Medioffice more user friendly Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) More up to date system for ease of work flow Review Source Response from MediOffice July 16, 2025 Thank you for your kind review - we're delighted MediOffice helps you to run your practice efficiently. We will pass on your positive feedback to our support team regarding their response times. Many thanks again. BF Barry F. Consultant Medical Practice Used the software for: 6-12 months ### "Medioffice review" September 16, 2025 4.0 Wish I had moved to Medioffice years ago. Unfortunately the advertising doesn’t explain how good it really is. Pros Very intuitive. Has streamlined my practice. No physical notes to carry. Has everything at my fingertips including scan reports I don’t use all the features but I might if I was starting again. Cons The browser back button logs me out. Which is a bit of a pain as you then have to login all over again Review Source Response from MediOffice September 24, 2025 Thank you for your kind review. We understand your frustration with the browser back button, however in order for us to ensure the security of your data this is not something we are able to offer. There is however a "back button" function within MediOffice and we will be in touch shortly to show you this. GB Gavin B. Consultant Surgeon Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent." September 17, 2025 5.0 Very positive.. Pros Very user friendly. Great support from \[sensitive content hidden\].. Cons Does not integrate with external hospital portals (eg. HMS2 at Spire and Ultragenda at Circle) ..... Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Cost and usability.. Review Source AN Angela N. Medical Secretary Medical Practice Used the software for: Less than 6 months ### "Medioffice - An honest review from a very happy secretary" December 12, 2024 5.0 The overall experience from moving over from DGL to now being 6 months into using Medioffice daily, is that my ability to perform my role has been enhanced dramatically. And the support given when you need help is crazy good. The support team are so responsive and happy to assist with anything you require. I have yet to be stuck waiting to do something, they are so rapid at getting back to you and I've never even had to wait to speak to someone when I call, which anyone using other medical admin systems will know the pain of only too well. Its been a trouble free and very positive experience from start to finish and I could not recommend them highly enough. Pros The system is so easy to use, everything you need to access is only ever one click away. Navigation is super simple, everything you need to do is made uncomplicated and straightforward, and the invoicing is SO easy it makes the process hugely quicker than previously. And the letters are so straightforward to compose and send. Tasks are fantastic, all visible on one screen. The layout is so user friendly. Its almost like a medical secretary designed it!! And the ongoing support and help from them is incredible, no more lengthy waits on hold for someone from IT to answer the phone....problems are solved in minutes, not days! Oh and the phone app is great as well! Cons Genuinely can't think of one! And if I did think of one they have a process where you mention it to them and then suddenly its addressed in the next update and what you thought might be handy becomes available! A real life 'your wish is our command' scenario!! Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) An outdated system that was never fit for purpose and the support was appalling. Problems not addressed or resolved, system never did what you needed it to do. Review Source Response from MediOffice December 13, 2024 Thank you for your fantastic review - our aim is to provide the highest quality of customer service and it sounds like we are succeeding which is great to hear. JS Joyti S. Consultant, Hip, Knee and Sports Surgeon Hospital & Health Care Used the software for: 6-12 months ### "Medioffice feedback" December 6, 2024 5.0 A very reliable system that continually updates and takes on board feedback to continuingly enhance the user experience. Pros There are three main aspects our group Total Orthopaedics moved to Medioffice: Firstly, the price point is very competitive. We have half our monthly outlay. Secondly, the database is very customisable to our specific needs Thirdly, the support is excellent with a very quick resolution of any issues Cons There is not too much to dislike, but one of the issues we have had is ability to task third parties by email without giving them access to the database Switched from [Meddbase](https://www.capterra.com/p/72355/Med-DBase/) Price point was the main reason. Secondly they charge for every user Review Source Response from MediOffice December 12, 2024 Thank you Mr Saksena for your excellent review, it is much appreciated and we are delighted you are happy with MediOffice. One area that's always been important to us is to ensure only consultants pay for the system and we provide unlimited support users at no additional cost - we're pleased you're benefitting from this cost saving. KB Kaajal B. Consultant Medical Practice Used the software for: 6-12 months ### "MediOffice review" March 7, 2025 4.0 Really positive, great support team, easy to see invoices Pros Easy to navigate, ability to e mail patients, clear diary Cons Lack of autosave! Slightly outdated layout appearance Switched from [Semble](https://www.capterra.com/p/181314/Semble/) Moving from a clinic that provided Semble Review Source Response from MediOffice March 18, 2025 Hi Kaajal, many thanks for taking the time to leave us such a positive review. You may also like to know that our word processor does have an auto-save although for a number of reasons, this is set to autosave every 5 minutes. In addition, in our latest update, which has now gone live, there is a new quick save option at the top right of the screen. I hope that this helps, but of course should you need any help or support with any of these functions please contact our Support Team at support@medioffice.co.uk or by calling 01403 331676. 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