# MediOffice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MediOffice the right Medical Practice Management solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252045/MediOffice/reviews --- MediOffice 4.7 (53) [View alternatives](https://www.capterra.com/p/252045/MediOffice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of MediOffice Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MB Maggie B PAMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The initial start up inputting all the business information, documents, codes etc was time consuming, but once it was up and running, can just click way through letters, appts, invoicing and admin is much quicker now, so pleased with that as have a busy practice.“ March 12, 2026 SS Seb S SurgeonHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The NHS computer internet is so slow the connection drops out regularly, and I have to log back in after every patient.“ March 7, 2025 EK Emma K PAMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The system allows you to run the private medical practice for a specialist very efficiently.“ July 15, 2025 GB Gavin B Consultant SurgeonHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Does not integrate with external hospital portals (eg.“ September 17, 2025 JJ Jo J P.A. to Consultant GynaecologistMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that patients can also use the system themselves to book appointments and see their letters and results that you have given permission for. “ September 11, 2024 BF Barry F ConsultantMedical Practice, Self-employedUsed the software for: 6-12 months. “Which is a bit of a pain as you then have to login all over again“ September 16, 2025 JJ Jo J P.A. to Consultant GynaecologistMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] has been on hand with his excellent knowledge of the day to day running of the system to help us with setting up templates, diaries etc and learning to use to the system which is really invaluable.“ September 11, 2024 NH NEIL H SurgeonHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The Medioofice mobile phone app can be a bit slow“ March 16, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Private Practice Adminstrator Financial Services Used the software for: Less than 6 months ### "MediOffice Review" May 5, 2022 5.0 Pros I have found the software very easy to use and navigating around the system is very straightforward. Everything is laid out in a very simple and accessible way. Cons So far I have not come across anything that poses a problem with how I use the system. Review Source Response from MediOffice May 12, 2022 Thank you for your review. We are pleased you've found MediOffice intuitive and easy to use. JJ Jo J. P.A. to Consultant Gynaecologist Medical Practice Used the software for: Less than 6 months ### "Medioffice - Day 2 - Medioffice is looking excellent so far!!!" September 11, 2024 5.0 \[sensitive content hidden\] introduced us to Medioffice and we were impressed with his presentation of the system. He made moving from an older system to Medioffice a very easy experience to set the system up for us. \[sensitive content hidden\] has been on hand with his excellent knowledge of the day to day running of the system to help us with setting up templates, diaries etc and learning to use to the system which is really invaluable. The Medioffice team have been brilliant and it is worth asking them for a trial if you are looking to update your practice management system. Pros I like the fresh new look compared to a different older system I was using. I think all the new features will save valuable time. I like that patients can also use the system themselves to book appointments and see their letters and results that you have given permission for. Accounts is made easy as patients can pay and their money is allocated straight onto the system. Cons Nothing! We are very pleased with how MediOffice is going so far. Review Source Response from MediOffice September 27, 2024 Thank you for your review, we are delighted you are enjoying using MediOffice. I will let our support team know your excellent feedback. SR Steven R. Consultant Surgeon Medical Practice Used the software for: 6-12 months ### "Better than BlueSpier!" November 30, 2022 4.0 I would not hesitate to recommend this product! Pros The most striking feature of this software is the ease of use! Cons Still has bugs that it randomly crashes! Review Source Response from MediOffice December 1, 2022 Thank you for your review, we're pleased you are finding the software easy to use. Regarding the issue with the software randomly crashing when it times out, this has now been resolved. However please contact support if you still encounter issues so we can look into it further. PF Paul F. Consultant Dermatologist Hospital & Health Care Used the software for: Less than 6 months ### "My first 3 months of MediOffice" June 25, 2024 4.0 This is not the first time I have switched software (DGL, Pabau, Semble) and the process can be painful and not helped by the company you are leaving. MediOffice worked hard to get all the data out and in the right place. It has taken a lot of time to set up all my old templates and get it working as I want and it is still work in progress. It is reliable and financially sound for dealing with medical billing and insurance companies. I have found the support to be always available when I need them and their product development team are very receptive to meetings to discuss the product - I think I have had 3-4 video calls in 3 months to discuss developments. I am confident that over the next 12 months everything will work perfectly. Pros The support is great - easy access via email, phone, video and very receptive to feedback and sensibly practical software development ideas The billing is first rate. We now have control of our finances day to day. Letter templates and emails all easy to set up and customise/ Cons This is a software that is developing fast with feedback from clinicians. There are lots of little tweaks and niggles with getting used to any new software and a lot of that is down to setting up and not getting it quite right. A more dedicated onboarding and training support or videos on set up or option to pay for bespoke clinic set up would be good. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Pabau created an awful upgrade that was worse in everyway from my perspective Review Source JS Jon S. Consultant Cardiologist Hospital & Health Care Used the software for: Less than 6 months ### "Excellent all-round product and a pleasure to use" July 2, 2023 5.0 Very easy to work with. Responsive and helpful. Migration (from DGL) was excellent. Issues were corrected very quickly and communication was top notch. Pros MediOffice is very well designed. It is quick and easy to access all the aspects of the patient record that you require from one place. The task management system means things do not get forgotten and it is very helpful for communication between team members while maintaining an audit trail. All patient and third party communcation features that you would need and expect are present, as is integrated payments via stripe and healthcode invoicing. Excellent customer support. Responsive designers who regularly add new features. Cons Voice regcognition transcription costs only £5 per month so very cheap and will save you a fortune, but is not a didicated medical algorithm and none of the various dictation processes are ideal, though you will likely fine one that will work for you. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) I have always hated DGL. It is an outdated product which has not changed in the 15 years I have used it and they are not interested in updating the product or helping their cutomers. Review Source EH Emma H. Admin Assistant Medical Practice Used the software for: Less than 6 months ### "MediOffice Review" May 16, 2023 5.0 Overall we have had an excellent experience with MediOffice from initial contact, learning about the product, making the transfer and getting all set up. The support team were really excellent in making the transfer as smooth as possible. All staff are quick to respond to all queries. They are willing to take on board suggestions for making the software work better for our business and pro-active in making changes and improvements. Pros The MediOffice system is clear to view and easy to use by both administrators and consultants. It has streamlined our business and integration with our existing business processes was problem free. Cons The dictation interface could be improved to make dictating and transcription easier. Ideally we would like to be able to connect a pedal to the system to make manipulation of the dictations easier from a transcribers viewpoint. Alternatives considered [PPM Express](https://www.capterra.com/p/240172/PPM-Express/) Reason for choosing MediOffice It is easier to use, has a mobile app (although this is quite basic at the current time), allows for dictation and transcription, costs less, better tech support. Review Source BG Benjamin G. Accounts Administrator Medical Practice Used the software for: Less than 6 months ### "My favourite Practice Management software!" June 6, 2023 5.0 Amazing, makes my job so much easier than when using other systems. I wish this was the standard across the industry! Pros The best thing about MediOffice, which feeds into everything, is how easy to navigate and use it is. Buttons and links are in intuitive places, the UI is clean and simple, but still pleasant. Feels very modern, runs quickly and no complaints when using it. Cons If I had to nit-pick, the only thing to mention is that there's no way to tell if a consultant is linked to HealthCode or not. When swapping between consultants frequently, this can cause some confusion as some use it and some don't. But no other Practice Manager tells me either, and with and with updates each month or more I'm sure MediOffice will soon have this feature. Butt otherwise this is the best by far and I would choose no other above it. Alternatives considered [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Reason for choosing MediOffice Much more modern, easy to use and update, basically better in every way. Review Source RS Renata S. Private Practice Administrator Accounting Used the software for: 1-2 years ### "Great Consultant Invoicing System " September 27, 2024 5.0 Medioffice is an excellent tool for consultants and admin staff, making invoicing and payment tracking easier and more organized. Pros Highly efficient for medical consultants and admin staff. Supports EDI for insurance billing. Reduces manual data entry with automation features. Provides comprehensive financial insights through reporting. Cons Occasional challenges with insurance payment tracking, which may need external follow-ups Review Source NH Natalie H. Medical Secretary Medical Practice Used the software for: Less than 6 months ### "Honest review" July 19, 2024 4.0 My overall experience is good. The system is incredibly fast and easy to learn. You can usually do what you need to do in a few clicks. one of the best parts about MediOffice is the customer service, they are always on hand to help fix something or find a solution. Pros I love the reminder function. It's easily one of the best functions available. The task system is incredibly easy to follow which helps me to avoid missing anything. The correspondence is set neatly into different categories. Cons The theatre and clinic diaries are together which can make the screen look a little hectic. There's no separate recall system and for a speciality where patients come back annually it ruins the task function as there are too many task on there to look at. Alternatives considered [Semble](https://www.capterra.com/p/181314/Semble/) Review Source Response from MediOffice July 26, 2024 Thank you for your review Natalie, we are delighted you are enjoying working with MediOffice. We thought it would be helpful to let you know there is a filter on the Diary so you can choose to see clinic lists, theatre lists or both. We will also be adding a new feature in the next update (due very shortly) which will enable you to separate out the recalls from the tasks. We hope this will help and as per usual, please do not hesitate to call support if you need any help with these features. RM Rachel M. Director Medical Practice Used the software for: Less than 6 months ### "MediOffice review" August 13, 2023 5.0 We have a closed system for managing extremely sensitive information. Customer care is unrivalled. Pros Customer support is amazing. We like the diary, the link with TrustHealth, ease of use, look of the user interface, that we ask for functions and MediOffice say they will consider integrating them Cons Would be very helpful to have a medical insurance system integrated so that we know how many sessions a patient has and an automatic update of these after each session. We will then know when a patient needs to get more sessions agreed by the insurance company. We would like the patient portal to have an interactive module so patients can fill in and sign their forms in the system. We are looking forward to Xero integration. Reason for choosing MediOffice I liked that the developers were open to making the system more personalised and that we could discuss things with them. Review Source Response from MediOffice August 14, 2023 Thank you for your review and for your excellent feedback which is great to hear. I've had a chat with our development team and several of the features you're looking for will be in place by the end of the year which will enhance your experience further. PW Peter W. Consultant Orthopaedic Surgeon Health, Wellness and Fitness Used the software for: Less than 6 months ### "Initial experiences of using Medioffice for my practice" November 6, 2022 5.0 Has helped revolutionise my practice and make it virtually fully digital! Pros It is the first time I have felt like I have a complete oversight of my practice both clinically and financially. Very powerful. I also feel like this is being done in a safe and secure way. Cons SOme of the functionality is not that intiuitive and has required calls to the help desk. However the helpdeks team are really excellent and this makes a big difference and further enhances the product! Review Source Response from MediOffice November 10, 2022 Thank you for your review, we're delighted your practice is benefitting from MediOffice. We will ensure to pass your positive feedback to our help desk team. AB Alex B. Private Practice Administrator Accounting Used the software for: 6-12 months ### "Great for invoicing and accounts management " May 5, 2022 4.0 It is an intuitive system which is easy to use and navigate. It is easy to filter out the information you need and provides all the information you need at a glance. Reports are straightforward to download. Pros It is easy to use MediOffice for invoicing as you can clearly see which invoices have been sent and which remain pending. The new "status" feature helps you see at a glance what has and hasn't been paid as well. Cons It is a minor inconvenience that you cannot always create shortfall letters whilst allocating a bulk payment when insurers have paid £0 towards an invoice Review Source Response from MediOffice May 27, 2022 Thank you for your review and we are pleased you find the software easy to use. We have taken your comment on board regarding not being able to allocate a zero payment on a bulk payment run, and this will be function will be in the system shortly. AG Arnold G. Surgeon Health, Wellness and Fitness Used the software for: Less than 6 months ### "MediOffice" June 21, 2024 5.0 Pros Integrated all in one place, accessible, complete records, templates bespoke to my practice Cons It depends on how complicated your practice is, the more complicated it is the more complicated the features are. However, the functionality is very much dependent on what you want. Review Source JE Jenny E. Consultant Paediatric Gastroenterologist Medical Practice Used the software for: 6-12 months ### "Intuitive and efficient" November 16, 2022 5.0 Pros Easy to access, reliable. Can see it on mobile device Cons Would be good if you could see the patient demographics on the same screen as the clinical letter Review Source Response from MediOffice November 22, 2022 Thank you for your very positive review, we are delighted you are pleased with MediOffice LD Lucy D. Medical secretary Hospital & Health Care Used the software for: Less than 6 months ### "Lucy D" November 21, 2022 5.0 Its great for viewing and keeping all patient info in one place. Very user friendly. Pros Its very easy to use, great for patient management and viewing of patient information Cons It can be a little slow but that could be my laptop Review Source Response from MediOffice November 22, 2022 Many thanks for your positive review Lucy, we're delighted you are finding the software easy to use LS Lesley S. Private Practice Administrator Medical Practice Used the software for: Less than 6 months ### "MediOffice Review" May 27, 2022 5.0 I am very happy using this system, it allows me to produce work much quicker than other systems I use. Pros I currently use, DGL, PPM, Midex Pro, Carebit and MediOffice and I find MediOffice the most efficient and self explanatory system to use. Its very easy on the eye and extremely straightforward to navigate between the different tabs etc. Creating reports again is much more uncomplicated as other systems and easy to produce. I would highly recommend this system. Cons As I have not been using the system for very long I have not found anything to date that I could say is a negative. Review Source MB Michael B. Commercial Finance Director Hospital & Health Care Used the software for: Less than 6 months ### "MediOffice Experience" May 5, 2022 5.0 I have found the system to be very effective, clear to use and intuitive to navigate. I also find that the team are very co-operative and pro-active in adding new features and enhancements to improve the user experience. Pros In my role I am less involved in the day to day use of the system, but I am involved with its outputs and some of the functionality. The reports are very clear and intuitive, navigating through the system is fast and clear, the cloud access is excellent and some of the other features (such as the video conferencing) set it apart. Cons I was concerned that MediOffice was new to market and potentially still untested but the team have encountered very few issues and I have been satisfied that this is not the case. Review Source Response from MediOffice May 12, 2022 Thank you for your review. We pride ourselves on support for all our clients and are always looking to enhance MediOffice in response to client feedback. CC Clair C. Private Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Medioffice System Review" May 27, 2022 5.0 Pros I found Medioffice easy to navigate and use Cons I have only been using the system for a short while and have not found any issues. Review Source MB Maggie B. PA Medical Practice Used the software for: 1-2 years ### "My experience with MediOffice" March 12, 2026 4.0 The initial start up inputting all the business information, documents, codes etc was time consuming, but once it was up and running, can just click way through letters, appts, invoicing and admin is much quicker now, so pleased with that as have a busy practice. Pros Customer support. appreciate that MO helps with sending out appt reminders, and unsettled invoices reminders automatically once set up. That is saving me time. I like the way I can invoice from multiple areas, especially when remitting as we send out invoices in advance. Cons It is a bit 'black and white' in the way it functions but have adjusted to that. The diary is a bit clunky in that a month view with individual clinics showing is not available and you have to click on a day to see what is happening - you cant see where a clinic is without clicking further. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Our version of DGL was so slow and customer support wasnt interested in sorting anything out, so needed something that was going to be workable and fast. Review Source Response from MediOffice March 18, 2026 Many thanks for your kind review - we're delighted you are pleased with MediOffice and it saves you time. Regarding the clinic diary view - the number of lists visible in the diary at any one time depends on your screen width. With a common modern 27" wide screen users can see up to 12 lists which for most consultants would cover an entire month. I will ask our support to get in touch with you to go through your diary view settings. EK Emma K. PA Medical Practice Used the software for: 2+ years ### "Medioffice Making Private Practice Easy " July 15, 2025 5.0 Medioffice are extremely prompt in responding to any queries you have about the system. Setup runs extremely smoothly and the team are very helpful Pros Very easy to use. The system allows you to run the private medical practice for a specialist very efficiently. Cons Patients sometimes find it hard to use the portal but 80 - 90 % find it easy. When sending information to GP's just needs to be more aware of patient confidentiality and making it easy for the GP's to open documentation that we send. Alternatives considered [Carebit](https://www.capterra.com/p/10025742/Carebit/) Reason for choosing MediOffice I have worked with both and I find Medioffice more user friendly Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) More up to date system for ease of work flow Review Source Response from MediOffice July 16, 2025 Thank you for your kind review - we're delighted MediOffice helps you to run your practice efficiently. We will pass on your positive feedback to our support team regarding their response times. Many thanks again. BF Barry F. Consultant Medical Practice Used the software for: 6-12 months ### "Medioffice review" September 16, 2025 4.0 Wish I had moved to Medioffice years ago. Unfortunately the advertising doesn’t explain how good it really is. Pros Very intuitive. Has streamlined my practice. No physical notes to carry. Has everything at my fingertips including scan reports I don’t use all the features but I might if I was starting again. Cons The browser back button logs me out. Which is a bit of a pain as you then have to login all over again Review Source Response from MediOffice September 24, 2025 Thank you for your kind review. We understand your frustration with the browser back button, however in order for us to ensure the security of your data this is not something we are able to offer. There is however a "back button" function within MediOffice and we will be in touch shortly to show you this. GB Gavin B. Consultant Surgeon Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent." September 17, 2025 5.0 Very positive.. Pros Very user friendly. Great support from \[sensitive content hidden\].. Cons Does not integrate with external hospital portals (eg. HMS2 at Spire and Ultragenda at Circle) ..... Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Cost and usability.. Review Source AN Angela N. Medical Secretary Medical Practice Used the software for: Less than 6 months ### "Medioffice - An honest review from a very happy secretary" December 12, 2024 5.0 The overall experience from moving over from DGL to now being 6 months into using Medioffice daily, is that my ability to perform my role has been enhanced dramatically. And the support given when you need help is crazy good. The support team are so responsive and happy to assist with anything you require. I have yet to be stuck waiting to do something, they are so rapid at getting back to you and I've never even had to wait to speak to someone when I call, which anyone using other medical admin systems will know the pain of only too well. Its been a trouble free and very positive experience from start to finish and I could not recommend them highly enough. Pros The system is so easy to use, everything you need to access is only ever one click away. Navigation is super simple, everything you need to do is made uncomplicated and straightforward, and the invoicing is SO easy it makes the process hugely quicker than previously. And the letters are so straightforward to compose and send. Tasks are fantastic, all visible on one screen. The layout is so user friendly. Its almost like a medical secretary designed it!! And the ongoing support and help from them is incredible, no more lengthy waits on hold for someone from IT to answer the phone....problems are solved in minutes, not days! Oh and the phone app is great as well! Cons Genuinely can't think of one! And if I did think of one they have a process where you mention it to them and then suddenly its addressed in the next update and what you thought might be handy becomes available! A real life 'your wish is our command' scenario!! Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) An outdated system that was never fit for purpose and the support was appalling. Problems not addressed or resolved, system never did what you needed it to do. Review Source Response from MediOffice December 13, 2024 Thank you for your fantastic review - our aim is to provide the highest quality of customer service and it sounds like we are succeeding which is great to hear. KB Kaajal B. Consultant Medical Practice Used the software for: 6-12 months ### "MediOffice review" March 7, 2025 4.0 Really positive, great support team, easy to see invoices Pros Easy to navigate, ability to e mail patients, clear diary Cons Lack of autosave! Slightly outdated layout appearance Switched from [Semble](https://www.capterra.com/p/181314/Semble/) Moving from a clinic that provided Semble Review Source Response from MediOffice March 18, 2025 Hi Kaajal, many thanks for taking the time to leave us such a positive review. You may also like to know that our word processor does have an auto-save although for a number of reasons, this is set to autosave every 5 minutes. In addition, in our latest update, which has now gone live, there is a new quick save option at the top right of the screen. I hope that this helps, but of course should you need any help or support with any of these functions please contact our Support Team at support@medioffice.co.uk or by calling 01403 331676. JS Joyti S. Consultant, Hip, Knee and Sports Surgeon Hospital & Health Care Used the software for: 6-12 months ### "Medioffice feedback" December 6, 2024 5.0 A very reliable system that continually updates and takes on board feedback to continuingly enhance the user experience. Pros There are three main aspects our group Total Orthopaedics moved to Medioffice: Firstly, the price point is very competitive. We have half our monthly outlay. Secondly, the database is very customisable to our specific needs Thirdly, the support is excellent with a very quick resolution of any issues Cons There is not too much to dislike, but one of the issues we have had is ability to task third parties by email without giving them access to the database Switched from [Meddbase](https://www.capterra.com/p/72355/Med-DBase/) Price point was the main reason. Secondly they charge for every user Review Source Response from MediOffice December 12, 2024 Thank you Mr Saksena for your excellent review, it is much appreciated and we are delighted you are happy with MediOffice. One area that's always been important to us is to ensure only consultants pay for the system and we provide unlimited support users at no additional cost - we're pleased you're benefitting from this cost saving. Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.