# Blackbaud Tuition Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Blackbaud Tuition Management the right Accounts Receivable solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/reviews --- Blackbaud Tuition Management 4.1 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Blackbaud Tuition Management Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews MY Morgan Y Assistant ControllerEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “This software is very user friendly for both admin users and parents to clearly see what their charges are and gives parents options for different payment methods.“ May 24, 2022 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VS Victoria S. Finance Administrative Assistant Education Management Used the software for: 2+ years ### "Xaverian High School Blackbaud Tuition Management Review" May 26, 2022 4.0 I have had a great experience with Tuition Management for the last six years. My account representative,\[SENSITIVE CONTENT\] is always eager to help and is always so attentive to my needs and demands. She always responds in a timely fashion and cannot be more helpful. She is the main reason why I would recommend this product to anyone. Pros I feel that the software is user friendly for both the school and parents. The point and click features are useful and the broad range of payment options makes it easier on parents. I like that I have the option to create and customize reports, perform SSI reports and manage my account myself. Cons I do not like that the email parents feature cannot be customized. I feel this can look too generic, especially if the communication is of high importance. I understand that accounts are family based, but I would like to have the option to view more in student based accounts. Specifically, reporting and accounting would be easier for year end in student billing. Reason for choosing Blackbaud Tuition Management Na Review Source AS Annabelle S. Tuition Manager/ REvenue Coordinator Education Management Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] is the G.O.A.T." June 3, 2022 4.0 Pros \[SENSITIVE CONTENT\] and the customer support team are OUTSTANDING. Really. \[SENSITIVE CONTENT\] has saved my life/job/mental state SO MANY times with her calm, cool and complete ability to fix my world. She responds to the dumbest inquiries with patience and professionalism. She is careful to always explain things and never signs off until I really "get it." I appreciate her so sincerely. The ONLINE Chat feature is CRITICAL. I use it so much and your customer service team is really REALLY Grade A. Cons The training for the education side and integrating contracts was problematic. Review Source CA Christine A. Director of Finance Education Management Used the software for: 2+ years ### "AR Software Review" May 25, 2022 3.0 The Accounts Receivables is working pretty good. However, I attribute that to my many years of getting to know Smart Tuition and having an absolutely excellent support person that has been a wonderful teacher. There are a lot of details you have to learn in order to make corrections in your invoicing and again it is very confusing and can mess up your bottom line if you are not extremely careful with undoing an item and reinvoicing. Pros Once I have everything input for the school year, it pretty much runs itself as long as you do not have to make any changes. It is easy to check families payments and balances. Cons Have not been able to configure a single Custom report on my own. Cannot make my way through all the steps to come up with info I am wanting. Also, changing a payment plan absolutely drives me crazy because you lose the first months if you change after the payment year begins!!! I really do not like that part at all. Reason for choosing Blackbaud Tuition Management I did not. I was a long-time Smart Tuition user and was rolled into Blackbaud. Review Source RH Rebecca H. AR specialist Education Management Used the software for: 2+ years ### "Review" May 17, 2022 4.0 Pros The amount of detail I can record in the system. Cons All the manual entries. It would seem there would be a way to import data and the system should be intuitive enough to disperse billing. Review Source LO Lisa O. AR MANAGER Education Management Used the software for: 2+ years ### "smart tuition original user" May 17, 2022 5.0 it is a great student billing software for the size of our school and easy to use with our specific and special needs for billing. Pros easy to navigate - user friendly for both staff and parents Cons not enough reports to choose from. cannot choose date specific reports. Alternatives considered [Fax.Plus](https://www.capterra.com/p/173529/FAX-PLUS/) Reason for choosing Blackbaud Tuition Management seemed like a good fit for our needed use Review Source JF Jay F. Manager Education Management Used the software for: 2+ years ### "Internal Problems/Inconsistent" August 25, 2023 1.0 Consistency is a problem, as well as expertise. Pros A point of resolution for many consumers. Invoices could be sent using emails with a link to a PDF that could be viewed, verified, and then subsequently paid. Their corresponding accounts would then be updated accordingly. Cons Overall competence of the internal staff is quite low. Additional problems are created when attempting to resolve simple issues related to invoicing, wire payments, etc. The website is also inaccurate, along with the corresponding links being provided. English is also a problem when speaking with customer representatives. Blackbaud has many areas of improvement and if given the choice, I would not engage them in the future. Reason for choosing Blackbaud Tuition Management Sales/Marketing Review Source DB Darrell B. Business Manager Education Management Used the software for: 2+ years ### "good software, great customer support" May 24, 2022 5.0 overall a good experience and excellent customer support! Pros Ease of use, dashboard to highlight potential issues, Buy Now/Give Now are great features for tracking events that include ticket sales, etc and provide ease of payment for purchases and donations. Cons solution for invoicing childcare fees billed weekly vs tuition that is billed monthly could be better Review Source GG Geraldine G. Accounts Receivable Accounting Used the software for: 2+ years ### "Blackbaud Tuition Management Review" May 18, 2022 5.0 We are in the midst of trying to resolve how to reconcile BTM to our GL with the Accounting team at BTM. Since this is not included via Customer Support, we elected to pay for consulting. Pros The product is easy to use. Generating reports is an important aspect of this software. Cons I am still learning new tasks now that Blackbaud is providing webinars on different tasks. These webinars are very helpful. Review Source NL Neysa L. Accountant Education Management Used the software for: 2+ years ### "BBTM Review" May 19, 2022 5.0 With the help of our contact at Blackbaud, it's been a really pleasant experience. I feel very supported whenever issues arise. Pros Very easy to set up billing to reach both customers as well as recording on our General Ledger. Cons More customization - parents are confused when seeing "Blackbaud" on statements and emails. Review Source VR Verified Reviewer User Accounting Used the software for: 1-2 years ### "Average user experience" March 13, 2024 4.0 Pros No frills, text-based user interface with low cognitive load. Cons It would be better if a Parent user account would give access to more than 1 school. As it is, Parent users need to have 1 Blackbaud user account per school. For instance, 3 kids, 3 different schools = 3 separate Blackbaud Parent user accounts. This is a terrible user experience! Also, the term "BBID" on the login page and elsewhere is technical jargon that should be eliminated. Review Source AP Amelie P. Business Office Associate Education Management Used the software for: 2+ years ### "Great product" May 26, 2022 4.0 The whole billing, invoicing, communications to parents are managed by BBTM. Parents contact you only for specific questions or assistance. You do not have to do all of this and just monitor that everything runs smoothly. Pros BBTM is very easy to use and very intuitive. You can go back to the previous school years and find fast all the data you need. Cons The invoices are not clear and very difficult to understand. Parents call often to complain and ask questions as even for them they are difficult to comprehend. Third Party Payers names cannot be added on them. Review Source LK LuAnn K. Administrative Assistant Education Management Used the software for: 2+ years ### "school tuition collection" June 17, 2022 4.0 \[SENSITIVE CONTENT\] was AMAZING. She was ALWAYS there to help when needed. Pros The system is very easy to use and learn. Cons The customer statements are not super easy for the customer to understand. Switched from [FACTS](https://www.capterra.com/p/148464/FACTS/) Mandated by the diocese. Review Source JB Julia B. Director of Tuition and Financial Aid Education Management Used the software for: 2+ years ### "Tuition Management" May 23, 2022 4.0 Pros With the help of my rep, things run smoothly. Cons School assigned Student IDs do not transfer year over year which is annoying. Also the tuition allocation is not divided based on charges and has to be changed by your team every year. Review Source KK Kim K. Marketing and Recruitment Director Education Management Used the software for: 1-2 years ### "BTM with integration of enrollment management " May 16, 2024 4.0 Pros Easy to integrate with contracts in enrollment management system. Easy to set up automatic reminders to parents. Multiple payment options available. Cons Program sometimes has quirks with family ID. Can run into difficulties when splitting payments. Review Source RA Rosemary A. Finance Administrator Education Management Used the software for: 2+ years ### "VCS Blackbaud" May 31, 2022 3.0 The system is not very flexible. Whenever there is a problem it takes too long for tech support to fix. Pros The ability to upload billing data. Being able to see details billing on the system. Cons The reporting side is bad. Very hard to customize reporting. Also how long it takes for funds to be settled and transferred to our bank. It appears Blackbaud holds onto funds much longer than they should. Review Source MY Morgan Y. Assistant Controller Education Management Used the software for: 6-12 months ### "Blackbaud Tuition Management review" May 24, 2022 4.0 Pros This software is very user friendly for both admin users and parents to clearly see what their charges are and gives parents options for different payment methods. Cons The hardest part about this software is that there is not posting dates, so it can be hard to integrate smoothly with Financial Edge. Reason for choosing Blackbaud Tuition Management BBTM integrates well with Blackbaud Financial Edge. Review Source AH Alicia H. Director of Finance & Operations Education Management Used the software for: 2+ years ### "Easy daily use" May 18, 2022 5.0 Positive Pros general ledger mapping and personal customer service Cons Buy Now needs mapping to the general ledger Review Source TT Teresa T. Business Manager Education Management Used the software for: 2+ years ### "Blackbaud Tuition Management Review" June 3, 2022 5.0 I had a good experience with Blackbaud. If I needed help in anyway it was just a phone call away. Pros I liked how user friendly it was for the most part. Cons I'm not able to think of anything I didn't like at this point Review Source CW Corrine W. Business Officer Education Management Used the software for: 2+ years ### "Blackbaud review" May 17, 2022 4.0 Pros It's user friendly. I get great help through our represntative. Cons I have to batch and manually enter all student fess/discounts. The name changed. It confused lots of families! Review Source GM Gina M. Finance Associate Education Management Used the software for: 6-12 months ### "Intuitive to use and effectively streamlines workflow" May 20, 2022 5.0 I came from a smaller school where I was invoicing each family monthly in house. It has been great to see how BBTM was implemented to simplify what would otherwise be a burdensome and complicated in house process. Pros Makes what could be an incredibly involved billing process, simple Cons The ease of reading statements and understanding the details on accounts from the parent perspective could be improved Review Source PP Phyllis P. Finance Admin. Asst Primary/Secondary Education Used the software for: 6-12 months ### "BBtm" May 25, 2022 4.0 Our customer service rep, \[SENSITIVE CONTENT\] is very helpful and knowledgeable Pros It is user friendly and has many options for different reports Cons I would like to be able to email an invoice through the communications tab to all customers when necessary. Currently can not send to customers who are on automatic payment. Occasionally a payment will fail and they owe a balance or I may add a new fee and want to send a revised bill. It is a huge disadvantage to not be able to do that. Please see if this request can be fulfilled Review Source JC Jessica C. Finance Adm/HR Coordinator Religious Institutions Used the software for: 2+ years ### "Excellent Software" May 24, 2022 5.0 Pros I like how user friendly the system is. The reports are so easy to create. Cons This software is great in general and I truly happy with everything. Review Source ND Nick D. Controller/Account Receivable Manager Education Management Used the software for: 2+ years ### "kms" May 18, 2022 4.0 Pros Very helpful support personnel. Integration with FE Cons Not able to customize reports or obtain actual detailed invoices. Review Source PS Patty S. Accounts Receivable Coordinator Education Management Used the software for: 6-12 months ### "Very Good " May 19, 2022 4.0 Pros I am a first time user of the product and very easy to use. Cons I am a first time user of the product and still learning the many features. Review Source SI Sandy I. Tuition/Enrollment Coordinator Education Management Used the software for: 2+ years ### "Enjoy the product" June 22, 2022 4.0 The system helps with the collection of tuition and gives ease of payment options for our families. Pros The ease of use and having a representative that communicates with you about issues or new updates. Cons The system seems to get bogged down and moves very slow. Timing out after only about 5 minutes of not using. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.