--- title: "Supportmate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Supportmate Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more." source_url: "https://www.capterra.com/p/252106/Supportmate/" page_type: "product" language: "en" --- # Supportmate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Supportmate ## What is Supportmate? Supportmate is an Employee scheduling platform that helps NDIS service providers manage staff timesheets, payroll, appointments, client documentation, staff documentation, compliance reports, Invoicing, and got multiple other features. You get access to free on-call support and mobile applications for staff and clients. We integrate with XERO, MYOB Account Right, and HR PAY. Supportmate is a Cloud-based software and is hosted in Australia. ## What is Supportmate used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$7.5 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Supportmate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.supportmate.com.au&name=Supportmate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Supportmate 4.4 (5) VS. [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price A$7.5 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.7 (4,175) Value For Money 4.4 (5) Value For Money 4.5 (2,933) Customer Service 4.4 (5) Customer Service 4.6 (2,625) ## Supportmate alternatives [4.3 (379)](https://www.capterra.com/p/248404/Humanity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83589/Celayix/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) [4.8 (4,275)](https://www.capterra.com/p/213340/Google-Calendar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213340/Google-Calendar/) [View all alternatives](https://www.capterra.com/p/252106/Supportmate/alternatives/) ## FAQs about Supportmate Overview ### What company size and specific industries is Supportmate built for? Supportmate is designed for organizations in NDIS, healthcare, disability care, in-home care, and aged care. It fits providers operating in these sectors, including small teams and larger service organizations that manage care delivery, support services, and client coordination. Features and Usability ### What are the key features of Supportmate? Supportmate offers client management, progress notes, scheduling, and shift scheduling as core features. It also includes shift management, attendance tracking, employee time tracking, leave tracking, and time clock functions, plus access controls/permissions, alerts/notifications, reporting and analytics, third-party integrations, and mobile access for workforce coordination. Integrations ### Which third-party tools and platforms does Supportmate integrate with? Supportmate connects natively to HR Pay Solutions, MYOB Business, and Xero for payroll and accounting workflows. These integrations cover core business systems for finance and HR data exchange, giving Supportmate support for three third-party platforms. Getting Started and Support ### What training and onboarding options does Supportmate offer? Supportmate provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Supportmate offer? Supportmate provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. These channels give users several ways to get assistance and find answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 9,965 Employee Scheduling reviews Capterra reviewers point to the following as the top priorities when choosing employee scheduling software: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Timesheet Management** (**51%**) - **Employee Management** (**42%**) Supportmate supports all three features that buyers rate most highly: **Mobile Access**, **Timesheet Management**, and **Employee Management**. Together, these capabilities help businesses manage schedules on the go, track employee hours accurately, and maintain organized workforce records, allowing teams to coordinate staffing more efficiently and keep daily operations running smoothly. Mobile Access 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Timesheet Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Online Time Clock 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer Schedule Distribution 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assign and distribute work schedules to individual employees or teams within an organization Payroll Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Employee Scheduling 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Supportmate 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Forecasting: Form predictions based on past and present data/trends - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Management: Facilitate the scheduling and coordination of employee shifts - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Free Version Basic A$7.50 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(4) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SB Stephen B. .................... Accounting ### "Frustrating" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 4, 2025 Frustrating. Time wasting to have to copy/paste calendar entries. Updates are missed unless the Supportmate app is constantly referred to. Pros Apparently Australian developed, which is encouraging Cons Unable to link Supportmate calendar to main calendar apps. This is a basic and critical functionality that competing apps can do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZH Zeinab H. CEO Individual & Family Services ### "Supportmate effective care management system look nowhere else. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 My overall experience with supportmate has been excellent. They are quick to get back which we really need on a busy schedule and they take feedback and are always looking to update the system to be more effective and user friendly. Pros I like the simple, effective and efficient layout that supportmate provides. Cons I would suggest a timetable option for the support coordination. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jared C. C.O.O. Recreational Facilities and Services ### "Great Support software backed by a great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2022 Great from start to finish. Their team are great at helping us implement the software and ease of use is fantastic. Pros The ease of use and adaptability to the industry is second to none. Cons There are new features being developed every day (as with most softwares) and we just wish they were all here now! Reasons for choosing Supportmate They were the best team that pitched for the product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KC Kurian C. Rostering Officer Health, Wellness and Fitness ### "Excellent Rostering and Employee management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2022 Overall an excellent experience right from onboarding to management and implementation of new features. the team is very approachable. Pros There are heaps of features we love about this software, Easy to use and train, easy to manage, can be used on the go, has a free client app, the cost is one of the most affordable in the market, no hidden costs, has got free on-call support which most of the other software lack. Cons few additional reports that we have communicated to the team already. Reasons for choosing Supportmate most of the softwares Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Joanne J. Rostering officer Hospital & Health Care ### "Supportmate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2022 Pros The software is easy to use, training staff is easy with support videos. The support staff is approachable and they even customize the software for the company. Lots of features with a simple, yet powerful interface. Cons Few new functions which we have informed the team and they are happy to add them for us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.