# Supportmate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Supportmate Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more. Source: https://www.capterra.com/p/252106/Supportmate --- # Supportmate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Supportmate ## What is Supportmate? Supportmate is an Employee scheduling platform that helps NDIS service providers manage staff timesheets, payroll, appointments, client documentation, staff documentation, compliance reports, Invoicing, and got multiple other features. You get access to free on-call support and mobile applications for staff and clients. We integrate with XERO, MYOB Account Right, and HR PAY. Supportmate is a Cloud-based software and is hosted in Australia. ## What is Supportmate used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$7.5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Supportmate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.supportmate.com.au&name=Supportmate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Supportmate 4.4 (5) VS. [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price A$7.5 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.7 (3,908) Value For Money 4.4 (5) Value For Money 4.5 (2,701) Customer Service 4.4 (5) Customer Service 4.6 (2,395) ## Supportmate alternatives [4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/83589/Celayix/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,613)](https://www.capterra.com/p/136078/Float/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) [4.8 (4,008)](https://www.capterra.com/p/213340/Google-Calendar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213340/Google-Calendar/) [View all alternatives](https://www.capterra.com/p/252106/Supportmate/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Payroll Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Employee Scheduling 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Online Time Clock 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer Schedule Distribution 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assign and distribute work schedules to individual employees or teams within an organization Self Service Portal 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Supportmate 47 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Track employees' arrival and departure timings for payroll purposes Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Assign working shifts or tasks to employees based on their availability Form predictions based on past and present data/trends System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Track/log the amount of time employees worked per job using a timer Manage and record overtime hours for hourly employees Manage employee salary processes, data, taxes, and records administration efficiently Customizable notes that help healthcare professionals document and track patient progress Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign and distribute work schedules to individual employees or teams within an organization Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Facilitate the scheduling and coordination of employee shifts Schedule shifts via online calendars and available employees Managing and trading shift details between employees Track and manage sick leave time Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Request, track, and manage time off requests and vacation time Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Free Version Basic A$7.50 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(4) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SB Stephen B. .................... Accounting ### "Frustrating" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 4, 2025 Frustrating. Time wasting to have to copy/paste calendar entries. Updates are missed unless the Supportmate app is constantly referred to. Pros Apparently Australian developed, which is encouraging Cons Unable to link Supportmate calendar to main calendar apps. This is a basic and critical functionality that competing apps can do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZH Zeinab H. CEO Individual & Family Services ### "Supportmate effective care management system look nowhere else. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 My overall experience with supportmate has been excellent. They are quick to get back which we really need on a busy schedule and they take feedback and are always looking to update the system to be more effective and user friendly. Pros I like the simple, effective and efficient layout that supportmate provides. Cons I would suggest a timetable option for the support coordination. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jared C. C.O.O. Recreational Facilities and Services ### "Great Support software backed by a great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2022 Great from start to finish. Their team are great at helping us implement the software and ease of use is fantastic. Pros The ease of use and adaptability to the industry is second to none. Cons There are new features being developed every day (as with most softwares) and we just wish they were all here now! Reasons for choosing Supportmate They were the best team that pitched for the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kurian C. Rostering Officer Health, Wellness and Fitness ### "Excellent Rostering and Employee management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2022 Overall an excellent experience right from onboarding to management and implementation of new features. the team is very approachable. Pros There are heaps of features we love about this software, Easy to use and train, easy to manage, can be used on the go, has a free client app, the cost is one of the most affordable in the market, no hidden costs, has got free on-call support which most of the other software lack. Cons few additional reports that we have communicated to the team already. Reasons for choosing Supportmate most of the softwares Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joanne J. Rostering officer Hospital & Health Care ### "Supportmate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2022 Pros The software is easy to use, training staff is easy with support videos. The support staff is approachable and they even customize the software for the company. Lots of features with a simple, yet powerful interface. Cons Few new functions which we have informed the team and they are happy to add them for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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