# ITS Integrator Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ITS Integrator the right Admissions solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/252122/ITS-Integrator/reviews

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ITS Integrator

3.6 (19)

[View alternatives](https://www.capterra.com/p/252122/ITS-Integrator/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ITS Integrator

Ease of use

3.2

Customer Service

3.9

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Juanita F.  
Manager: Business systems and process  
Education Management  
Used the software for: 2+ years

### "? - You can list iTS Integrator suite amongst the top higher education must have systems"

June 27, 2022

4.0

The ITS system really have an apatite for the higher education system on all levels of business process and mandate. At NUST all operation run on the ITS system with the integration functionality data consistency and less timewasting and human hours as processes are automated.

Pros

Integration of data and between processes the strongest plus of system. Easy to navigate, seamless processing and 360 views and best of the reliable logfile system.

Cons

The oracle platform it runs on very expensive and not easy to adapt as we all have different business processes.

Alternatives considered

[ACADEMIA ERP / SIS](https://www.capterra.com/p/148375/Academia-ERP/)

Reason for choosing ITS Integrator

Yes, the student system of the iTS system for the price we pay for the system is very very good. The self-help systems really assisted students with Realtime data on registration, billing etc and that give a sense of shared responsibility and excellent service. The system is user driven and development is based on business needs.

Review Source

AD

Annikie D.  
TVETMIS Officer  
Higher Education  
Used the software for: 2+ years

### "Improvement"

June 28, 2022

5.0

Using manual is surely becoming a thing of the past even if it's one thing at a time.

Pros

Although we are not fully integrated with the system because of our HR department, work became so easy in the other departments that are utilizing it. Using the system on students and finance became an eye opener and the institution wants more of it. Slowly but surely we are moving to a paperless situation.

Cons

The timetabling system. It has more features to attend to first before using it.

Reason for choosing ITS Integrator

User friendly

Review Source

VR

Verified Reviewer  
Assistant Director: Application Systems & Software  
Higher Education  
Used the software for: 2+ years

### "ITS4.1 Review"

June 28, 2022

1.0

Pros

Data integrity. Our institutional data is well maintained, and there is the assurance of data accuracy and consistency across the student life cycle

Cons

The product is expensive. The integration with 3rd parties is costly and sometimes ineffective and not available. Change requests are not easily obtained. The product has a high learning curve. The interfaces and UX design do not conform to its audience's needs, it is complex and set in stone.

Reason for choosing ITS Integrator

The users were used to this product as it is the only one they know

Review Source

LP

Lance P.  
Deputy Director: Business Systems  
Education Management  
Used the software for: 2+ years

### "ITS Integrator review (CUT)"

June 27, 2022

4.0

Pros

The system understands the needs of education management in South Africa very well, at a very reasonable price point.

Cons

Not intuitive to use, the underlying technology (Oracle) is expensive to license and support. It is not provide a modern user experience.

Review Source

JM

Josiah M.  
MIS Data Administrator  
Education Management  
Used the software for: 2+ years

### "All-in-One Business Management System"

June 28, 2022

5.0

I like INT4.1 easy to use, the reports generated from it are very good to use in decision making.

Pros

The reports generated from all subsystems and the set-up not hectic, the maintenance of the system is not so difficult.

Cons

After sale support should be improved to clients, and more technical support or continues free trainings via webinars will go a long way to enable clients to navigate the system with ease.

Reason for choosing ITS Integrator

Department piloted the product to colleges but me as system administrator i found it user-friendly.

Review Source

NP

Nondumiso P.  
MIS Manager  
Education Management  
Used the software for: 2+ years

### "Jasper Software"

June 28, 2022

1.0

Ready made Jasper reports are assisting decision makers to make fully informed decisions.

Pros

Jasper reports are tailor made as per the TVET sector demands, the reports are assisting to support College units (Finance, SCM, HR and Students), DHET, NSFAS etc.

Cons

Adapt IT must conduct a study based on usability as most of the users are not fully utelising the software due to capacity matter.

Review Source

DG

Derrick G.  
ASSISTANT DIRECTOR: MIS  
Education Management  
Used the software for: 2+ years

### "Mid Sized TVET College"

June 28, 2022

4.0

Good. I rely on the data and use it daily for my work.

Pros

Integration, reporting, iEnabler, EP menu options e.g SACADO-20, SMAIN-10, PBOP-10

Cons

Not logical navigation, navigation on the new forms is frustrating. 2 versions of Java required... Jasper reports with headings and page breaks. Can't do anything with the data without cleaning it...

Reason for choosing ITS Integrator

I wasn't part of the decision.

Review Source

SM

Sherwin M.  
MR  
Higher Education  
Used the software for: 2+ years

### "Why ITS Integrator is suited for Higher Education"

June 30, 2022

3.0

Pros

The ITS Integrator 4.1 is an integrated software suite for core functions i.e. Student, Finance and HR/Payroll management needed as a bear minimum for an institution to optimally function in the higher education sector. Compliance with the department of education, HEMIS, IFRS, Financial Aid (NSFAS) to name a few, makes the ITS Integrator 4.1 an easy to use system for mandatory reporting which can be very tedious if stand-alone systems are to be used. ITS Integrator 4.1 look and feel with more use of the mouse, makes it an ideal package for novice users to navigate between screens. In addition, the ITS Integrator 4.1 is a well-rounded package making report extraction much easier with the Jasper reporting tool being embedded.

Cons

Require many more Jasper report layouts to be embedded into ITS Integrator 4.1

Review Source

PZ

Patrick Z.  
Manager: Business Process and EPR  
Education Management  
Used the software for: 2+ years

### "ITS Integrator 4.1 the EPR system the 21st century "

June 28, 2022

5.0

Pros

The ITS Integrator is the most reliable ERP system, it has Finance management, Procurement , student administration, payroll, asset management, space management and report in one system. The new reporting feature which provide nice reports, easy to use.

Cons

The current ITS integrator version has some java form which require java installation on the PC.

Review Source

MM

Mosa M.  
Senior Finance Officer  
Education Management  
Used the software for: 2+ years

### "ITS Integrator"

June 27, 2022

4.0

The running of the University activities, although we are not fully utilizing the system

Pros

The system is fully integrated it covers almost all the operations

Cons

The system is fast evolving, new versions are coming up quite quickly for a poor organization like mine

Reason for choosing ITS Integrator

The price and the sustainability going forward, the proximity of support and the product was more relevant to our organization

Review Source

AK

Abisai K.  
Chief Administrator: Student and Records Manage  
Education Management  
Used the software for: 2+ years

### "Abisai's Review"

June 28, 2022

4.0

We are solving student records problems in terms of record keeping, registration, assessment, finance, HR, and admin works. The system serves as our ERP.

Pros

The stability of the software. One can rely on the product and also the support team is usually professional

Cons

The features are fine, however, the price is very high, especially customisation price.

Review Source

TM

Tebello M.  
Head : Management Information Systems  
Education Management  
Used the software for: 2+ years

### "Tebello ITS Review"

June 27, 2022

5.0

Pros

The software has capability to integrate modules together to create a flexible environment for operations and reporting. The consistency and the longevity of the ITS Integrator offers excellent path to improve institutional processes and plan ahead for academic years. The software equally provide flexible compatibility to integrate the sources with other systems

Cons

There is room for improvement in terms aligning the software capabilities and features for varying environments, customers or clients involvement in newer versions of the software remains pivotal to the expectation of the clients and the functionality of the system.

Review Source

EF

Ettienne F.  
HR Business Partner  
Higher Education  
Used the software for: 2+ years

### "E-Recruitment"

June 27, 2022

3.0

Versions 3.1 was extremely unused friendly and outdated against other systems i.e. SAP, People Soft, etc. The new updates in 4.1 and higher are a giant leap forward.

Pros

Easy interface. The new look and processes are more user-friendly. Paperwork is reduced and more focused on electronic usage.

Cons

Some functionalities are not very flexible.

Alternatives considered

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

Reason for choosing ITS Integrator

Fully integrated into Financial and PAyroll systems.

Review Source

PER

Phathutshedzo Emmanuel R.  
Chief Network Controller  
Education Management  
Used the software for: 2+ years

### "ITS integrater"

June 28, 2022

5.0

a powerful tool

Pros

Student Management Finance Payroll Supply chain

Cons

application portal is missing some important information

Review Source

SX

Siphiwe X.  
Deputy Director: Student Finance  
Education Management  
Used the software for: 2+ years

### "The Only Kid on the Block"

June 28, 2022

3.0

We are able to find automated solutions and digitalize functions within the institution

Pros

Integrated with other environments and third party ERPs

Cons

Expensive to develop and maintain. The cost of having changes or developments made on the current system are too high

Alternatives considered

[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[Pastel](https://www.capterra.com/p/176456/Pastel/)

Reason for choosing ITS Integrator

Integration with other environments

Review Source

CN

Connie N.  
Director  
Education Management  
Used the software for: 2+ years

### "Good "

June 28, 2022

4.0

I use for HR administration and I find it easy to work with

Pros

All HR administration features, they are easy to navigate and easy to follow

Cons

There is a room to improve some HR administration features

Reason for choosing ITS Integrator

Because it is customized and alignes with the type of industry that I'm in

Review Source

TT

Tshililo T.  
System Support Officer  
Education Management  
Used the software for: 6-12 months

### "about ITS system"

June 28, 2022

2.0

ITS is very good system for Student management data but with other modules like HR, Assets and Finance management improvement is needed.

Pros

Most impactful is Student management. Is easy to manage student data

Cons

If they can use recent technology that can easily integrate with other systems

Review Source

BM

Banikele M.  
Faculty Officer Humanities and Social Sciences  
Higher Education  
Used the software for: 1-2 years

### "ITS Back Office"

June 27, 2022

3.0

I once got training and only got to use the skills in about 5 months later when I had forgot EVERYTHING THING (including what it is called) and was asked to report (I'm not sure what report cause I didn't even understand what they wanted till this day).

Pros

Has a lot of functions and therefore allows one to do a lot of things.

Cons

The tabbing and sifting through too many questions and it looks intimidating. Its very easy to forget when you haven't used a functionality in a while.

Review Source

SM

Sifiso M.  
HR Manager  
Higher Education  
Used the software for: I used a free trial

### "Its"

June 28, 2022

4.0

Pros

Presentation especially erecruitment as well as leave administration

Cons

To be noted when fully implemented the system

Review Source

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