--- title: "Placetel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Placetel Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/252201/Placetel/" page_type: "product" language: "en" --- # Placetel Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Placetel ## What is Placetel? Placetel is a comprehensive business communications solution that combines telephony, messaging, meetings, and intelligent automation in one platform. With call center features such as queues, auto-attendant, and reporting, companies retain full control over their availability. AI-powered features handle routine tasks, route calls intelligently, and optimize customer service for faster response times. Integrations with CRM and ERP systems as well as Microsoft Teams ensure seamless workflows. Messaging and meeting functions can also be used – ideal for hybrid teams. Thanks to flexible contract terms that can be canceled monthly if desired and a 30-day free trial, businesses can get started risk-free. Whether a small team or a growing company: Placetel scales with you and provides everything needed for efficient, future-proof communication trusted by over 40,000 companies. ## What is Placetel used for? [Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €4.9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Placetel 4.3 (11) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €4.9 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (11) Ease Of Use 4.4 (888) Value For Money 4.3 (10) Value For Money 4.3 (798) Customer Service 4.3 (9) Customer Service 4.1 (819) ## Placetel alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/252201/Placetel/alternatives/) ## FAQs about Placetel Overview ### Which roles and teams benefit most from Placetel? Placetel is most used by business owners, managing directors, consultants, and IT teams that need flexible cloud telephony and reliable business communication. Executives use it to manage company-wide calling efficiently, while consultants, trainers, and technical staff support client communication, remote collaboration, setup, maintenance, and day-to-day telephony workflows. Answer based on 11 reviews Overview ### What company size and specific industries is Placetel built for? Placetel is designed for companies of all sizes across all industries, including startups, medium-sized businesses, and large corporations. It fits organizations that need a business communication solution regardless of sector, making it suitable for broad use rather than a single industry or company type. Features and Usability ### What are the key features of Placetel? Placetel offers VoIP and PBX calling, call routing, call queues, IVR, and call recording for phone system management. It also includes audio/video conferencing, chat and SMS messaging, CRM and calendar integrations, access controls, real-time analytics, and AI Copilot with summarization and transcription. Integrations ### Which third-party tools and platforms does Placetel integrate with? Placetel integrates with over 20 third-party tools and platforms, including communication and collaboration apps like Microsoft Teams, Slack, Microsoft Outlook, Google Calendar, and Slido. It also connects with CRM and support tools such as HubSpot CRM, Salesforce Platform, Pipedrive, Zendesk Suite, Zoho CRM, Freshdesk, and Zapier. Getting Started and Support ### What training and onboarding options does Placetel offer? Placetel provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide self-paced walkthroughs for features and setup steps. Getting Started and Support ### What customer support options does Placetel offer? Placetel provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support, user experience cannot be assessed here, so the listed channels are the only confirmed details about how customers can seek help. ## Features AI summary Based on 3,851 Call Center reviews Not all Call Center products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Placetel supports **Call Center Management** and **Call Monitoring**, giving teams the tools to manage inbound and outbound operations while keeping an eye on call quality and agent performance. However, it does not include **Call Logging**. Instead, it offers other highly rated capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**), which help businesses keep records of conversations, track trends, and route calls more efficiently, allowing teams to improve oversight and handle customer interactions with more consistency. Call Monitoring 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Chat/Messaging 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system IVR 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Live Chat 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Placetel 111 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Auto Framing: Detect speech to highlight frame subjects - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Email Reminders: Reminders sent via email - Email to Fax: Send and receive emails by electronic fax - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Scheduling: Plan an event's time and location - Existing Numbers: Integrate your existing fax number with the software. - Fax to Email: Receive faxes directly in the email account - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - FoIP: Send/receive faxes through fax over IP connection - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Messaging: Group messaging lets multiple people carry on a group conversation - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentations: Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. - Private Chat: Send messages to selected individual(s) from the entire audience - Push Notifications: Trigger clickable pop-up messages - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scalability: Manage a growing amount of work to meet increased demand without compromising performance - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.2 (11) 4.2 Based on 11 reviews ## Pricing Value for money 4.3 (10) Free Trial Webex für Placetel Voice €4.90 Per User,Per Month Value for money 4.3 (10) 4.3 Based on 10 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9) 4.3 Based on 9 reviews ## User reviews Overall rating 4.3 Based on 11 reviews Filter by rating 5(8) 4(0) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent JK Julian K. IT Support and Infra Retail ### "Excellent technical support when it matters" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 27, 2025 Pros Support responds quickly, even concerning hardware that's not officially supported. There were some complications porting our phone number block from our previous provider, though no fault of Placetel. They escalated the issue to 3rd level support and fixed it within a few hours. Cons We made it clear from the start that we needed to migrate multiple sites with more than 100 users and were told that this is no problem. When we did not see any features to manage multiple sites or import users, we asked customer service and were told that they need to manually enable these features to give us access, which they promptly did. A bit of a waste of time that these requirements of ours were not communicated from sales to the technical staff. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) [Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) mostly cost, but also easy of integration with third party software and ai tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stefan T. Inhaber Information Technology and Services ### "Placetel - der richtige Partner für die Zukunft der Kommunikation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2025 Seit 2018 erfahre ich eine gelebte Partnerschaft mit einem Unternehmen, das sich stetig weiterentwickelt, fokussiert auf die wesentlichen Themen. Dabei ist Placetel immer das präsente, unterstützende und offene Team mit guter Führung und dem Blick auf Lösungen. Pros Engagiertes Unternehmen mit transparentem Portfolio und sehr gutem Preis-Leistungs-Verhältnis. Schnelle Einrichtung der Accounts, hilfreiche Videoakademie und Webinare sowie bei Bedarf sehr guter Support. Cons Wie bei vielen Anbietern: Produktänderungen und -anpassungen könnten noch reibungsloser gestaltet werden. Switched from [Cloudya](https://www.capterra.com/p/184983/NFON/) Deutliche Erweiterung des Produktumfangs und Wechsel zu einem Kollaborationstool Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Placetel Einfachheit und Leistungsfähigkeit von Webex sowie Preis-Leistungsverhältnis und Support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Wolfgang-Udo M. Geschäftsführer Telecommunications ### "Partnerschaft vom ersten Tag an! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2025 Seit fast 10 Jahren arbeiten wir als Haus iT Service & Vertrieb erfolgreich mit Placetel zusammen. Die Partnerschaft ist geprägt von Vertrauen, Zuverlässigkeit und innovativen Lösungen. Placetel überzeugt durch flexible Cloud-Kommunikation, die unseren Kunden echten Mehrwert bietet. Pros Placetel bietet als Cloud-Kommunikationslösung maximale Flexibilität, modernste Webex-Technologie und DSGVO-konforme Sicherheit. Unternehmen profitieren von skalierbaren Telefonie-, Meeting- und Callcenter-Funktionen. Mit Placetel haben Ihre Kunden eine zukunftssichere Lösung aus einer Hand. Cons Da ich seit fast 10 Jahren ein durchweg zufriedener Partner von Placetel bin, habe ich keinerlei negative Erfahrungen gemacht und kann deshalb nur Positives berichten. Die Zusammenarbeit basiert auf Vertrauen, Stabilität und innovativen Lösungen für unsere Kunden. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BZ Bernard Z. Senior Search Experience Consultant Marketing and Advertising ### "Flexibel und verlässlich erreichbar, egal wo ich mich befinde" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2025 Ich nutze Placetel hauptsächlich, um unabhängig von meinem Standort erreichbar zu sein. Ob ich gerade in Deutschland oder im Ausland bin, macht es für meine Kunden keinen Unterschied. Im letzten halben Jahre habe ich meine Assistentin angebunden, um für mich Telefonate anzunehmen (Backoffice). Wir können beide flexibel arbeiten, ohne dass unsere unterschiedlichen Standorte eine Rolle spielen. Genau das hatte ich mir gewünscht: Decentralized Work. Was ich besonders mag: Ich spare mir Roaming-Gebühren oder komplizierte Weiterleitungen, da alles über VOIP läuft. Nach außen hin wirkt es für Kunden und Partner nun mal professioneller, wenn ich mit einer deutschen Festnetznummer erreichbar bin, auch wenn ich gerade in Südafrika, Thailand auf Bali bin. Pros Ich habe Placetel vor mittlerweile 7+ Jahren eingerichtet und bin seither zufriedener Kunde. Vor etwa 1,5+ Jahren folgte der Umstieg auf Webex via Placetel. Der war kinderleicht. Seitdem läuft alles ebenso stabil und macht, was es soll, ohne dass ich etwas anpassen oder kontrollieren muss. Die UX gefällt mir und die Conferencing-Funktionen sind großartig. Als Freelancer schätze ich, dass ich über eine feste Nummer (Festnetznummer) erreichbar bin. Egal, ob ich im Homeoffice, unterwegs oder im Ausland arbeite. Ich habe Webex auf all meinen Devices eingerichtet – Laptop, iMac und Smartphone. So bleibe ich überall erreichbar, egal an welchem Gerät ich mich gerade befinde. Die Kosten sind für mich als Freelancer kalkulierbar und fair. Ich weiß genau, was monatlich anfällt. Mir gefällt, dass das Tool ständig weiterentwickelt wird und immer neue Integrationen dazukommen. Ich habe das Gefühl, am Zahn der Zeit zu sein und das Thema "Erreichbarkeit" für mich dauerhaft geklärt zu haben. Das tut einfach gut und ist jeden Euro wert. Cons Die Einrichtung war zu Beginn nicht ganz selbsterklärend. Ich habe den Support gebraucht, um die letzten Schritte zu beenden. Dann ging aber alles schnell und unkompliziert. Das Thema "Einrichtung" ist heute aber sicherlich gelöst und stark vereinfacht. Das alte Placetel wirkte auf den ersten Blick etwas überladen, wenn man nur eine einfache Lösung sucht – dafür bekommt man aber eben auch deutlich mehr Möglichkeiten, wenn man sie mal braucht. Was mir noch aufgefallen ist: Manche Funktionen habe ich anfangs gar nicht genutzt (und gebraucht) weil sie für mich als Individuum zu umfangreich waren. Vielleicht gibt es heute einen kompakteren "Quick Start" Guide oder "Placetel Light" für Freelancer und kleine Unternehmen. Den hätte ich mir damals jedenfalls gewünscht. Alternatives considered [fonial](https://www.capterra.com/p/184378/fonial/) [Cloudya](https://www.capterra.com/p/184983/NFON/) [sipgate](https://www.capterra.com/p/184990/sipgate-team/) Reasons for choosing Placetel Placetel entwickelt sich am schnellsten weiter und hat mich durch die Nähe zu Cisco-Produkten überzeugt. Dort wird das Thema "Datensicherheit" groß geschrieben und die Produkte sind up to date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Victoria P. Business partner Automotive ### "I use Placetel for managing all my business calls and it's been a game-changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 December 20, 2023 Pros Love the call routing and forwarding features, really helps me stay organized. Cons Sometimes the call quality can be a bit spotty, especially during peak hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alicia M. Senior Advisor Automotive ### "Placetel has been a game changer for streamlining my business calls." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2023 Pros The call forwarding and voicemail transcription features are incredibly useful. Cons The app's interface could be more user-friendly, and it occasionally lags. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YI yago I. Technical engineer Automotive ### "Placetel has been a game changer for our small business phone system. It's easy to use and has great features." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 14, 2023 Pros The call quality is excellent and the mobile app is very convenient for remote work. Cons The user interface could be a bit more intuitive, and it lacks some advanced call routing options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ahmad M. Dozent Professional Training & Coaching ### "Weiterempfehlen " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 22, 2022 Pros Man kann placetel einfach benutzen und genießen Cons Benutzfreundlichkeit und professionelle Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Atahan D. Geschäftsführer Furniture ### "Schlimmster Support den ich jemals erlebt habe. Der Support ist nur über ein Ticketsystem erreichbar" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 29, 2022 Pros Es gibt wirklich kein einziger Vorteil der mir einfällt. Cons Der Support ist unterirdisch schlecht. Sie sind nicht in der Lage notwendige Standard-Fragen zu beantworten. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jan S. Unternehmer Computer Software ### "Festnetznummer am Handy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 20, 2022 Ich verwende Placetel mehrmals im Monat. Für mich ist es wichtig, eine Festnetznummer anzubieten, über die wir im Unternehmen erreichbar sind. Und diesen Zweck erfüllt Placetel sehr gut und übersichtlich. Bin ein zufriedener Kunde. Pros Für mich ist der große Mehrwert, dass unsere Festnetznummer mobil über die Placetel App an meinem Handy empfangen werden kann und ich somit kein festes Telefon benötige. Cons Hab die Software jetzt schon lange und bin tatsächlich zufrieden. Da fällt mir gerade keine Funktion ein die stört. Für meine Anwendung (Erreichbarkeit und gelegentliche Telefonate) ist es gut so. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/252201/Placetel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.