# Rate My Service Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Rate My Service Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more.

Source: https://www.capterra.com/p/252288/Rate-My-Service

---

# 

 Rate My Service Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 5, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Rate My Service

## What is Rate My Service?

RateMyService is a customer satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in agent or staff email 📧 signatures. It was built for any business that does sales/support activities and/or communicates to their customers via email. 1️⃣ Sales teams 2️⃣ Customer support teams 3️⃣ Reservation teams 4️⃣ Admin teams

## What is Rate My Service used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Top alternative

Featured

Overall rating

Based on 59 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$9

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Rate My Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ratemyservice.io&name=Rate My Service)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Rate My Service

4.9 (59)

VS.

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$9

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (59)

Ease Of Use

4.3 (3,603)

Value For Money

4.9 (48)

Value For Money

4.2 (2,657)

Customer Service

4.8 (45)

Customer Service

4.3 (2,766)

## Rate My Service alternatives

[4.5 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/252288/Rate-My-Service/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Experience Management

4.8 (37)

45.95% of 37 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Feedback Management

4.8 (35)

40.00% of 35 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Reporting/Analytics

4.8 (35)

40.00% of 35 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Survey/Poll Management

4.8 (33)

42.42% of 33 reviewers that rated this feature as important or highly important

Create and administer polls and surveys

Complaint Monitoring

4.8 (32)

43.75% of 32 reviewers that rated this feature as important or highly important

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Customizable Forms

4.7 (32)

37.50% of 32 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Rate My Service 19 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Survey designed the measure customer satisfaction with a product, service, and more

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Graphical representation of data

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Create and administer polls and surveys

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Features

4.8 (59)

4.8

Based on 59 reviews

## Pricing

Value for money

4.9 (48)

Free Trial

Basic

$9.00

Flat Rate,Per Month

Value for money

4.9 (48)

4.9

Based on 48 reviews

## Support, customer service and training options

Customer Service

4.8 (45)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (45)

4.8

Based on 45 reviews

## User reviews

Overall rating

4.9

Based on 59 reviews

Filter by rating

5(52)

4(6)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RT

Ratan T.

Manager

Printing

### "Best way to know about work feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 3, 2023

Overall, I highly recommend "Rate My Service" to any business looking for a simple and effective way to collect customer feedback. The tool is easy to use, provides valuable insights, and has helped me to improve my customer service.

Pros

I use "Rate My Service" and I am thoroughly impressed with the results. This tool is super simple and easy to use, yet it has provided me with valuable insights into my customers' satisfaction levels.One of the things I love about "Rate My Service" is that it collects customer feedback from every email. This means that I can get feedback on my services without having to ask my customers to fill out a separate survey, which can be time-consuming and often results in a low response rate.The reports generated by "Rate My Service" are also very easy to understand and provide me with actionable insights that I can use to improve my services.

Cons

Everything is good in this tool but I noticed this tool has limited number of symbols that is very few.

Alternatives considered

[SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ER

Elmer R.

Founder

Consumer Services

### "Works great!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 14, 2023

Pros

Love that my customers can submit their input at their discretion.

Cons

I wish it was more intuitive in the sense that it would interact and give a live view of submitted responses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Matt T.

Director

Information Technology and Services

### "Great for feedback and improvement "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 9, 2023

Pros

Easy to set up and get working, provides good insight.

Cons

More customisation options would be good

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Coach

Health, Wellness and Fitness

### "Highly recommend Rate My Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 29, 2023

It seems very easy to use and set up. It should help me easily collect customer feedback.

Pros

The software has a very simple layout and is very easy to set up and use.

Cons

So far, there is nothing I do not like about using the software. It is still early days as I have used it for a very short amount of time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CG

Cesar G.

CEO

Marketing and Advertising

### "Cesar Giovanini de Moraes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2023

Pros

Tudo. Facilidade de implantação e configuração.

Cons

Nada. De tudo que já configurei, tudo esta funcionando perfeitamente

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Stasha K.

Technical support

E-Learning

### "Feedback simplefield"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 15, 2023

Besides what I mentioned as a minus, the service fulfills my expectations, and I love to have it in my Gmail signature. It's beneficial to find out how good your support is; most importantly, it doesn't take much time for anyone to respond.

Pros

I like the way it can be set up. It's straightforward, and you don't need any tech skills to be a pro with this service. It has all that is necessary to get quality feedback. When a user clicks on the emoji icon, they get a customer survey to fill out if they want to give a proper review of the service. It's very well organized, and I love the dashboard where is everything almost suits my logic. It depends on the user to user, but it's easy to find everything you need to start with the service.

Cons

I would love to have this service in my language, and for now, I miss the opportunity for custom translation. The service is available in Arabic, Danish, English, French, German, Russian, and Spanish, but I need it to be available in Serbian because I didn't find the ability to change the survey page (customer feedback form). The question is editable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Jowanna D.

Founder, Business Coach and Consultant

Management Consulting

### "Simple Yet Effective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 11, 2023

As a small business, I don't have all my measurement tools in place. RateMyService offers a simple way to get reviews from clients.

Pros

It is a very simple yet effective tool for feedback. Easy to deploy!

Cons

I am happy to see the SMS and the Website widget on the roadmap 😊

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ying X.

CEO

Real Estate

### "Great software to integrate to you Customer Support systems"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 11, 2023

Pros

I recently used Rate My Service and I was impressed with this idea to give clients to give us a feedback. The interface was user-friendly and easy to navigate. The service offered support in multiple languages, which made it easy to setup to different kind of clients. The team support was also quick to respond to questions. Overall, I was very satisfied with the service and would recommend it to others.

Cons

I hope they can add more features to retain the clients.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Financial Services

### "CSAT to have"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 4, 2023

Pros

Easy to use that providees big resposne rates

Cons

Jan '23 is a product on development but they have done a great work so far

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PR

Pablo R.

Project Manager

Information Technology and Services

### "Simple Customer Status"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

January 4, 2023

Pros

On this rush times, sometimes is hard to get the customers mood or satisfaction, because this requires several actions (clicks) to go a simple page to answer a simple question.Rate My Service simplifies all of this process, giving an option to the user to answer with a simple click.

Cons

The service is quite simple and could be improved with more features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/252288/Rate-My-Service/reviews/)

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Popular comparisons

[SurveyMonkey vs Rate My Service](https://www.capterra.com/compare/252288-253516/Rate-My-Service-vs-SurveyMonkey) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)