--- title: "Rate My Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rate My Service Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/252288/Rate-My-Service/" page_type: "product" language: "en" --- # Rate My Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rate My Service ## What is Rate My Service? RateMyService is a customer satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in agent or staff email 📧 signatures. It was built for any business that does sales/support activities and/or communicates to their customers via email. 1️⃣ Sales teams 2️⃣ Customer support teams 3️⃣ Reservation teams 4️⃣ Admin teams ## What is Rate My Service used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $9 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rate My Service?[Manage this product listing](https://www.g2.com/products/ratemyservice/claim_requests/new?auto=true) ## Rate My Service Overview Updated September 2026 AI summary Rate My Service enables businesses of all sizes to collect and analyze customer feedback through customizable surveys and ratings, with a focus on easy email integration and quick setup. Designed for customer satisfaction management, it provides visual analytics, performance metrics, and reporting tools on a cloud-based platform, helping organizations monitor trends and improve service based on direct client input. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rate My Service 4.9 (59) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9 Flat Rate, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (59) Ease Of Use 4.5 (6,068) Value For Money 4.9 (48) Value For Money 4.3 (4,685) Customer Service 4.8 (45) Customer Service 4.4 (4,478) ## Rate My Service alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Rate My Service Overview ### Which roles and teams benefit most from Rate My Service? Rate My Service is most used by business owners, founders, and C-suite leaders who need a simple way to collect customer feedback, monitor service quality, and protect brand reputation. Managers, consultants, coaches, and administrative teams use it to streamline review requests, track satisfaction trends, and improve client-facing service workflows. Answer based on 59 reviews Overview ### What company size and industries is Rate My Service built for? Rate My Service is built mainly for small businesses at 95% of reviewers, with Marketing and Advertising leading at 12%. It serves sales, customer support, and admin teams that communicate with customers by email, and also appears in Information Technology and Services at 10% and Internet at 7% for customer satisfaction. Answer based on 59 reviews Features and Usability ### What are the key features of Rate My Service? Rate My Service includes core feedback tools like CSAT survey structure, survey/poll management, customizable forms, and complaint monitoring, plus analytics features such as activity dashboards, reporting, and visual analytics. Reviewers most often highlight its easy setup, email signature integration, customer feedback collection, customer insights, and service review tracking. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Rate My Service integrate with? Rate My Service integrates with Gmail, Outlook, Google Workspace, WordPress, and Excel sheets, with Gmail support appearing most often in reviewer mentions. It also supports adding ratings to email signatures and importing agents, covering common communication and website publishing workflows. Answer based on 11 reviews Getting Started and Support ### How easy is it to set up Rate My Service? Rate My Service gets teams up and running quickly with a simple setup process and little technical effort. Small businesses, customer service teams, and first-time users find configuration straightforward, including email signature deployment, CSV imports, and Gmail integration. Some users note the setup is intentionally simple, which can mean fewer advanced configuration choices. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Rate My Service offer? Rate My Service provides live online training and videos to help teams get started. Live online sessions support guided setup and direct instruction, while videos offer self-paced reference for learning features and reviewing steps as needed. Answer based on 4 reviews Getting Started and Support ### What customer support options does Rate My Service offer, and how do users rate the experience? Rate My Service offers email/help desk support. Users often describe support as helpful and quick to respond when questions come up, and many find the product easy to set up without much assistance. Some users, however, report setup issues with email clients and say explanations or service quality could be better. Answer based on 24 reviews Features and Usability ### Is Rate My Service easy to use? Rate My Service makes customer feedback easy to launch and manage, even for non-technical teams. Small businesses, support teams, and solo users describe the interface as clear, intuitive, and quick to learn, with simple setup and navigation. Some users still want more native website options, templates, and framework-specific implementations. Answer based on 19 reviews Features and Usability ### How does Rate My Service collect customer feedback? Rate My Service collects feedback directly from email interactions, making it simple for customers to respond in the moment. Support teams, business owners, and service managers use it to gather ratings, comments, and staff-level feedback, then review clear analytics for service trends, though some teams may still want deeper customization options. Answer based on 18 reviews ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra data shows that buyers of customer satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Rate My Service supports all three features that reviewers rate highest: **Customer Experience Management**, **Customizable Forms**, and **Feedback Management**. Together, these capabilities help businesses collect relevant input, track customer sentiment across interactions, and respond to feedback more effectively, allowing teams to improve service quality and make better customer experience decisions. Customizable Forms 4.7 (32) 37.50% of 32 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Feedback Management 4.8 (35) 40.00% of 35 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management 4.8 (33) 42.42% of 33 reviewers that rated this feature as important or highly important Create and administer polls and surveys Reporting/Analytics 4.8 (35) 40.00% of 35 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.4 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customer Experience Management 4.8 (37) 45.95% of 37 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Rate My Service 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Survey/Poll Management: Create and administer polls and surveys - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.8 (59) 4.8 Based on 59 reviews ## Pricing Value for money 4.9 (48) Free Trial Basic $9.00 Flat Rate,Per Month Value for money 4.9 (48) 4.9 Based on 48 reviews ## Support, customer service and training options Customer Service 4.8 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (45) 4.8 Based on 45 reviews ## User reviews Overall rating 4.9 Based on 59 reviews Filter by rating 5(52) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RT Ratan T. Manager Printing ### "Best way to know about work feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 3, 2023 Overall, I highly recommend "Rate My Service" to any business looking for a simple and effective way to collect customer feedback. The tool is easy to use, provides valuable insights, and has helped me to improve my customer service. Pros I use "Rate My Service" and I am thoroughly impressed with the results. This tool is super simple and easy to use, yet it has provided me with valuable insights into my customers' satisfaction levels.One of the things I love about "Rate My Service" is that it collects customer feedback from every email. This means that I can get feedback on my services without having to ask my customers to fill out a separate survey, which can be time-consuming and often results in a low response rate.The reports generated by "Rate My Service" are also very easy to understand and provide me with actionable insights that I can use to improve my services. Cons Everything is good in this tool but I noticed this tool has limited number of symbols that is very few. Alternatives considered [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ER Elmer R. Founder Consumer Services ### "Works great!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 14, 2023 Pros Love that my customers can submit their input at their discretion. Cons I wish it was more intuitive in the sense that it would interact and give a live view of submitted responses. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Matt T. Director Information Technology and Services ### "Great for feedback and improvement " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 9, 2023 Pros Easy to set up and get working, provides good insight. Cons More customisation options would be good Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Coach Health, Wellness and Fitness ### "Highly recommend Rate My Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 29, 2023 It seems very easy to use and set up. It should help me easily collect customer feedback. Pros The software has a very simple layout and is very easy to set up and use. Cons So far, there is nothing I do not like about using the software. It is still early days as I have used it for a very short amount of time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Cesar G. CEO Marketing and Advertising ### "Cesar Giovanini de Moraes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2023 Pros Tudo. Facilidade de implantação e configuração. Cons Nada. De tudo que já configurei, tudo esta funcionando perfeitamente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Stasha K. Technical support E-Learning ### "Feedback simplefield" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 15, 2023 Besides what I mentioned as a minus, the service fulfills my expectations, and I love to have it in my Gmail signature. It's beneficial to find out how good your support is; most importantly, it doesn't take much time for anyone to respond. Pros I like the way it can be set up. It's straightforward, and you don't need any tech skills to be a pro with this service. It has all that is necessary to get quality feedback. When a user clicks on the emoji icon, they get a customer survey to fill out if they want to give a proper review of the service. It's very well organized, and I love the dashboard where is everything almost suits my logic. It depends on the user to user, but it's easy to find everything you need to start with the service. Cons I would love to have this service in my language, and for now, I miss the opportunity for custom translation. The service is available in Arabic, Danish, English, French, German, Russian, and Spanish, but I need it to be available in Serbian because I didn't find the ability to change the survey page (customer feedback form). The question is editable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Jowanna D. Founder, Business Coach and Consultant Management Consulting ### "Simple Yet Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 11, 2023 As a small business, I don't have all my measurement tools in place. RateMyService offers a simple way to get reviews from clients. Pros It is a very simple yet effective tool for feedback. Easy to deploy! Cons I am happy to see the SMS and the Website widget on the roadmap 😊 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ying X. CEO Real Estate ### "Great software to integrate to you Customer Support systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2023 Pros I recently used Rate My Service and I was impressed with this idea to give clients to give us a feedback. The interface was user-friendly and easy to navigate. The service offered support in multiple languages, which made it easy to setup to different kind of clients. The team support was also quick to respond to questions. Overall, I was very satisfied with the service and would recommend it to others. Cons I hope they can add more features to retain the clients. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User CEO Financial Services ### "CSAT to have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Pros Easy to use that providees big resposne rates Cons Jan '23 is a product on development but they have done a great work so far Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Pablo R. Project Manager Information Technology and Services ### "Simple Customer Status" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 4, 2023 Pros On this rush times, sometimes is hard to get the customers mood or satisfaction, because this requires several actions (clicks) to go a simple page to answer a simple question.Rate My Service simplifies all of this process, giving an option to the user to answer with a simple click. Cons The service is quite simple and could be improved with more features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/252288/Rate-My-Service/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.