# Rate My Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rate My Service the right Customer Satisfaction solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252288/Rate-My-Service/reviews --- Rate My Service 4.9 (59) [View alternatives](https://www.capterra.com/p/252288/Rate-My-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 5th, 2025 # Reviews of Rate My Service Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MA Mish Al A Business ManagerManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “I have a better overview of my company and customer experience, before our customers only reviewed / rated our services by email and requests, since using Rate My service, our customers can easily and at any point in time rate our service.“ June 16, 2022 Bhupendra R Engineer Mechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This can make it difficult to get all the information across that you want to communicate.“ December 26, 2022 Bhupendra R Engineer Mechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This tool is a huge time saver, and I can set up my own surveys and track my service over time.“ December 26, 2022 JD Jowanna D Founder, Business Coach and ConsultantManagement Consulting, Self-employedUsed the software for: 6-12 months. “As a small business, I don't have all my measurement tools in place.“ January 11, 2023 Andy L Digital MarketerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “RateMyService is a valuable business tool for any owner who wants to collect and analyze customer feedback.“ December 23, 2022 RT Ratan T ManagerPrinting, 11 - 50 employeesUsed the software for: 6-12 months. “The reports generated by "Rate My Service" are also very easy to understand and provide me with actionable insights that I can use to improve my services.“ March 3, 2023 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy L. Digital Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Maximizing Customer Feedback On Your Services and Agents With RateMyService " December 23, 2022 5.0 RateMyService is a valuable business tool for any owner who wants to collect and analyze customer feedback. It is simple to use and quick to get the survey up and running. I like the analytic report because I can see the rating visually and look at where I can improve. Pros It is easy to create a survey with RateMyService. The template is simple enough to customize especially with various emojis. Anyone can do it in less than a few minutes. Just using 3 types of ratings, I can see which areas I need to work on. Cons I think there is no need to complicate this simple feedback process. All I want is to find out how the customers react to my services or the performance of my agents. It is already simple to enough to use it. Review Source EM Eva M. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "It is an amazing product that help you to improve your services to give the best to your clients." December 22, 2022 5.0 Since I am using Rate my service, I've been able to help my clients much more and my conversions has been higher. Pros How easy to use it is and how well thought it is. Cons I think that this product cover really well my needs right now. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Rate My Service I thought that it was a quite useful product with all its features at a reasonable price. Review Source VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not upto mark can go for other alternative" September 9, 2022 3.0 Pros Integration is good and can be easy used. Cons customer service is not upto the mark as expected. Review Source Stasha K. Technical support E-Learning Used the software for: Less than 6 months ### "Feedback simplefield" January 15, 2023 5.0 Besides what I mentioned as a minus, the service fulfills my expectations, and I love to have it in my Gmail signature. It's beneficial to find out how good your support is; most importantly, it doesn't take much time for anyone to respond. Pros I like the way it can be set up. It's straightforward, and you don't need any tech skills to be a pro with this service. It has all that is necessary to get quality feedback. When a user clicks on the emoji icon, they get a customer survey to fill out if they want to give a proper review of the service. It's very well organized, and I love the dashboard where is everything almost suits my logic. It depends on the user to user, but it's easy to find everything you need to start with the service. Cons I would love to have this service in my language, and for now, I miss the opportunity for custom translation. The service is available in Arabic, Danish, English, French, German, Russian, and Spanish, but I need it to be available in Serbian because I didn't find the ability to change the survey page (customer feedback form). The question is editable. Review Source Martin S. CMO Internet Used the software for: Less than 6 months ### "Great product and easy to use!" May 18, 2022 5.0 I had been looking for something like this when I came across RateMyService and tested it out for a week and boy was it exactly what we needed to get the necessary feedback from our clients about our support staff. Pros I like the fact that it's very user friendly and we can monitor our support staff to see who is underperforming. Cons It's a great product so hard to say but I would have liked a link to a review page for external but it is not a big deal as I made it on our website which is probably better. Review Source Response from Rate My Service May 19, 2022 Martin, thanks so much for your kind feedback, it's appreciated. :-) Calvin S. Researcher Education Management Used the software for: 6-12 months ### "Super fast and easy rating tool" December 14, 2022 5.0 Pros Ratemyservice is very easy, intuitive and fast to use. I just need to choose my template, and cut and paste the HTML to my email footer. That's it! It has a good analytics screen as well to give overall feedback from customers. There's options to import agents and also to automatically add the rating into your gmail or outlook account. However you will need a business account (not a free personal account) to auto add to gmail or outlook. You can easily cut and paste the code into your email signature manually and save it so each new email will attach the rating survey. Easy! Cons Would like more flexibility with the rating survey such as - Using more than just three choices. - Add numbers rather than just icons.- Add words such as "satisfied" and "not satisfied"- CNAME support so the survey page has my URL and branding Review Source kyle M. Ceo Writing and Editing Used the software for: Less than 6 months ### "Easy to use" December 12, 2022 5.0 Pros Excellent and easy to use rating service Cons I cannot think of anything wrong with the software Review Source Dave K. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Great Tool for Getting Rating My Service" September 16, 2022 5.0 Great Product and Great Support Pros Ease of use, a great product to ask for reviews of service Cons The product delivers what it promises no issues Review Source Ying X. CEO Real Estate Used the software for: I used a free trial ### "Great software to integrate to you Customer Support systems" January 11, 2023 5.0 Pros I recently used Rate My Service and I was impressed with this idea to give clients to give us a feedback. The interface was user-friendly and easy to navigate. The service offered support in multiple languages, which made it easy to setup to different kind of clients. The team support was also quick to respond to questions. Overall, I was very satisfied with the service and would recommend it to others. Cons I hope they can add more features to retain the clients. Review Source Serge Jerome L. Expert visibilité Google Marketing and Advertising Used the software for: I used a free trial ### "Excellent tool" December 12, 2022 5.0 Pros Excellent tool to encourage customers to leave their customer reviews on the different platforms. Cons UX design could be more fun on my dashboard. It's a small detail. Review Source ED Eric D. Manager Marketing and Advertising Used the software for: Less than 6 months ### "My Customer Feedback about a Customer Feedback Service! :)" December 12, 2022 5.0 Overall, I'm extremely satisfied with RateMyService and highly recommend it to any business owner looking for a simple and effective way to recoup customer feedback. Pros As a beginner, I always try to use the most effective tools for less money investment, and RateMyService is one of my tools.I quickly integrated RateMyService into my email signature, allowing my customers to provide feedback. It is a minute set-and-forget job until I want to customize my signature again. The analytics feature is also extremely helpful in giving me information about how my business is doing with clients' points of view. Cons Sincerely, after a few weeks of use and the size of my business (solopreneur), I am delighted with RateMyService. If I have to say something, it would be on even more customisation of the icons to match my brand at the highest point. Review Source VR Verified Reviewer CEO Financial Services Used the software for: Less than 6 months ### "CSAT to have" January 4, 2023 5.0 Pros Easy to use that providees big resposne rates Cons Jan '23 is a product on development but they have done a great work so far Review Source KM Kevin M. Designer Design Used the software for: 6-12 months ### "Getting you customer satisfaction. Effortlessly." December 12, 2022 5.0 Pros Working with Rate My Service has been awesome!! They offer a great customer satisfaction solution for businesses, and the best part is that it's virtually effortless to set up and start using. It took me less than 5 minutes from getting access to the product to placing my first survey...pretty dope! Cons Probably to allow users to upload custom icons! Review Source AB Ansh B. Dev Computer Software Used the software for: Less than 6 months ### "Support with Quality" December 21, 2022 5.0 Pros Easy IntegrationProper User InterfaceEasy to use Cons Speed Quality should be need to improved Review Source KT Kev T. Owner Information Technology and Services Used the software for: Less than 6 months ### "Simple & Easy to Use !" June 28, 2022 5.0 Pros Requires less than 5 minutes to setup. A great way for customer to rate and feedback your CS team. Cons Not much cons on the functionality, would like to see additional features like simple signature builder build into the service itself. Review Source MT Matt T. Director Information Technology and Services Used the software for: 6-12 months ### "Great for feedback and improvement " February 9, 2023 4.0 Pros Easy to set up and get working, provides good insight. Cons More customisation options would be good Review Source RI Raihan I. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great software" September 9, 2022 5.0 Pros Easy to use very helpful improvement higly recomened Cons not found any issue, if I found later then I can comment Review Source LF Luis F. Sales manager Retail Used the software for: I used a free trial ### "easy engagement" December 15, 2022 5.0 Pros The configuration process is simple, agile and customisable. Integrates with all Gmail accounts.Amazing customer service.Fulfils all our needs. Cons I really can't say anything that I found unsatisfactory. Review Source JW Johnny W. PM Computer Software Used the software for: Less than 6 months ### "Very good" September 26, 2022 5.0 Pros Easy to use and check result, nice good for static template Cons Call to Action is a little less, hope can customer it by myself Review Source AT Amol T. Admin Animation Used the software for: I used a free trial ### "Must have for E-Com, Digital company" September 12, 2022 5.0 Very easy to setup even by noobs Pros Its User friendly & really loved the Analytics Cons if there could be an Option to edit the "Call to Action" sentence, it would have been great Review Source DS Devis S. insurance freelancer Insurance Used the software for: Less than 6 months ### "simple but effective feedback system" July 15, 2022 5.0 It had been a long time that I wanted to integrate a feedback system into my business that I could then catalog and publish in my online channels as a reference for my services.However, I had never looked for an automated system and I thought of doing it with Google forms as suggested by one of my friend and As soon as I saw this program and its cost I bought it without thinking about it and when I started using it a month later I was amazed at the ease with which I got what I wanted Pros simplicity effectiveness 5 minute learning curve you don't have to do anything anymore, he does everything you can handle negative feedback only you see the results and only you decide what to do with them Cons it is very simple but has little customization and in some professional fields it may be necessary to have different aesthetic models for choosing icons Review Source Response from Rate My Service July 18, 2022 Thanks so much Devis, we really appreciate this! :-) VR Verified Reviewer Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "An easy to use and effective way to get feedback from customers about your service." December 26, 2022 5.0 Overall, I am extremely satisfied with my experience and would not hesitate to recommend this "Rate My Service" to others. Pros I was looking for a way to get actionable feedback, not just "good service" or "bad service," and I finally found Rate My Service. This tool is a huge time saver, and I can set up my own surveys and track my service over time. I also love that it's very easy to share with my clients so they can give direct feedback as well. Cons There is a limited number of symbols that can be used for a review, either 2 or 3. This can make it difficult to get all the information across that you want to communicate. You can add more feedback symbols. Review Source RT Ratan T. Manager Printing Used the software for: 6-12 months ### "Best way to know about work feedback" March 3, 2023 5.0 Overall, I highly recommend "Rate My Service" to any business looking for a simple and effective way to collect customer feedback. The tool is easy to use, provides valuable insights, and has helped me to improve my customer service. Pros I use "Rate My Service" and I am thoroughly impressed with the results. This tool is super simple and easy to use, yet it has provided me with valuable insights into my customers' satisfaction levels.One of the things I love about "Rate My Service" is that it collects customer feedback from every email. This means that I can get feedback on my services without having to ask my customers to fill out a separate survey, which can be time-consuming and often results in a low response rate.The reports generated by "Rate My Service" are also very easy to understand and provide me with actionable insights that I can use to improve my services. Cons Everything is good in this tool but I noticed this tool has limited number of symbols that is very few. Alternatives considered [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Review Source hS hm S. Producer and Marketing Manager Media Production Used the software for: Less than 6 months ### "Rate My Service; new gem for getting customer's feedback" July 9, 2022 5.0 My experience with Rate My Service is very excellent. It is really fun as well as an excellent opportunity to get feedback from my client about my service. From the analysis, I can easily correct my flaws. Pros I mostly like the easy integration process of Rate My Service with G-Suite. Its interface and dashboard are very clean. Anyone can easily set up the feedback form without any previous knowledge. Import from CSV is another very good feature of this tool. I also like the 'email survey to agent' option. Cons There are very few downsides to Rate My Service. But I think there should be more template design for the feedback/survey form. Review Source RM Rio M. Freelancer Program Development Used the software for: 6-12 months ### "The best for All Business" December 12, 2022 5.0 Pros Rate My Services give me easy way to collect feedback Cons As a new produk, I think Rate My Services have to growth Review Source Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)