--- title: "AIPEX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AIPEX Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/252290/AIPEX/" page_type: "product" language: "en" --- # AIPEX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AIPEX ## What is AIPEX? AIPEX allows hosts to automate guest interactions & raise the bar on guest experience. Reduce staff load, optimize turnovers, generate incremental revenue, drive occupancy and delight customers. Using inexpensive hardware, guests engage with both voice & touchscreen - on avg, 5x / day for property information, curated local recommendations and more. Purpose-built for hospitality, privacy protection is built-in. It is used across more than 5000 properties, including hotels & short-term rentals. ## What is AIPEX used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Usage Based, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AIPEX?[Manage this product listing](https://www.g2.com/products/aipex-virtual-concierge/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AIPEX 5.0 (3) VS. [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $12 Usage Based, One Time Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.9 (4,880) Value For Money 5.0 (3) Value For Money 4.8 (3,726) Customer Service 5.0 (3) Customer Service 4.7 (4,013) ## AIPEX alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.1 (235)](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (198)](https://www.capterra.com/p/163509/Crowdin/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about AIPEX Overview ### What company size and specific industries is AIPEX built for? AIPEX is designed for hotel managers and vacation rental hosts, making it a fit for businesses in the hospitality and short-term rental sectors. It appears suited to small operations as well as larger property teams that manage guest stays and property bookings. Features and Usability ### What are the key features of AIPEX? AIPEX includes chatbot functionality, machine learning, and natural language processing for automated guest interactions and language understanding. It also offers extended stay support and property management features for handling lodging operations and guest records. Integrations ### Which third-party tools and platforms does AIPEX integrate with? AIPEX integrates with Google Calendar and Vrbo. These native connections cover calendar scheduling and vacation rental platform workflows, giving the product a focused integration set for managing bookings and availability across commonly used tools. Getting Started and Support ### What training and onboarding options does AIPEX offer? AIPEX provides documentation and videos to help teams get started. Documentation offers written reference for setup steps and feature details, while videos support visual, self-paced learning and review of key functions as needed. Getting Started and Support ### What customer support options does AIPEX offer? AIPEX provides email/help desk support and FAQ/forum resources. These channels give users a direct way to request help and a self-service place to find answers to common questions. No reviewer feedback about support experience is available in the catalog data. ## Features AI summary Based on 5,579 Hospitality Property Management reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) AIPEX supports **Natural Language Processing**, but it does not include **Generative AI** or **Data Import/Export**. Instead, it offers other features that reviewers also consider important, including **Machine Learning** (**33%**) and **Chatbot** (**42%**). These capabilities help businesses process and respond to user input more effectively, automate conversational interactions, and improve how teams deliver AI-driven experiences. Natural Language Processing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Machine Learning 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Chatbot AI-based platform which conducts a conversation via auditory or textual methods Extended Stay Long term accommodation for guests Property Management Add, view, and edit details of all properties managed by an agency that are available for sale or rent AIPEX 5 features ### All Features - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Extended Stay: Long term accommodation for guests - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Natural Language Processing: Process and analyze human language in text or audio form - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Basic $12.00 Usage Based,One Time Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Mireya G. facility management Hospitality ### "Cleaner coordination" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 5, 2022 Pros We use this tool to really quickly communicate that the cleaning is done at the property. Most of the features are guest-facing, but there are also internal communication features. We just say "Alexa, cleaning is done" and the management is notified. Cons It would be nice if over time there was the capability to say "Alexa, housekeeping needs supplies" and be able to alert management to the need to resupply our cleaning products. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BH Brad H. Owner Entertainment ### "A Wonderful addition to our Vacation Rentals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2022 The Virtual Concierge has been great in providing information to the guests and providing a mechanism for the guests to more easily get information and communicate back with the property management. Pros Being able to provide a solution to answer so many of our frequently asked questions has been a great value to us and reduced the number of texts and calls to the management. The guests are impressed by the technology and the capabilities. Cons To get the most of the product you need to provide as many answers as you can, which can take a bit of effort. However, I have found that this is an investment in reducing future calls and questions. Reasons for choosing AIPEX We didn't find any products that were comparable that had enterprise capabilities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KL Kathleen L. Owner Hospitality ### "Guests love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2022 Great customer support, and very helpful short videos available on their website for self-help. Pros Comments from guests about how they were impressed that we had this tech available in our vacation rental. Cons I had to add the device twice because I didn't realize I wasn't supposed to put spaces when entering the serial number. Reasons for choosing AIPEX After researching how to use Amazon Alexa in an Airbnb, there is really no other company besides AIPEX that is providing a solution like this to differentiate short-term rentals with technology. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.