# Spoki Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Spoki Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more. Source: https://www.capterra.com/p/252301/Spoki --- # Spoki Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spoki ## What is Spoki? Spoki simplifies and optimizes business operations by automating notifications,marketing, sales and costumer care communications via the Whatsapp channel guaranteeing consequently more conversions. Spoki allows to: - manage marketing operations on the platform, from CRM to the creation of funnels - send automated mass advertising messages, inserting buttons - create campaign and analyze statistics - integrate with external software, such as email automation and e-commerce platforms ## What is Spoki used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Social Selling](https://www.capterra.com/social-selling-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 89% Neutral 4% Negative 7% Starting price €399 Usage Based, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spoki?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nextai.it/&name=Spoki) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spoki 4.4 (45) VS. [4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price €399 Usage Based, One Time Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (45) Ease Of Use 4.2 (6,521) Value For Money 4.3 (42) Value For Money 4.3 (5,385) Customer Service 4.4 (44) Customer Service 4.1 (5,264) ## Spoki alternatives [4.6 (3,439)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (6,229)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,127)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198994/Systeme/) [View all alternatives](https://www.capterra.com/p/252301/Spoki/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Marketing Automation 4.2 (22) 50.00% of 22 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Event Triggered Actions 3.8 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events Data Import/Export 3.7 (13) 23.08% of 13 reviewers that rated this feature as important or highly important Import and export data to and from software applications Engagement Tracking 3.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Lead Capture 3.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Real-time Conversations 4.3 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Send and receive messages in real-time via an online communication channel Spoki 54 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Import and export data to and from software applications Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Group messaging lets multiple people carry on a group conversation Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Send personal messages to clients or attendees Analyze and gain insights into data in real-time Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (45) 4.3 Based on 45 reviews ## Pricing Value for money 4.3 (42) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/252301/Spoki/pricing/) Starter €0.00 Plus €399.00 Usage Based,One Time Professional €799.00 Usage Based,One Time Value for money 4.3 (42) 4.3 Based on 42 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (44) 4.4 Based on 44 reviews ## User reviews Overall rating 4.4 Based on 45 reviews Filter by rating 5(30) 4(10) 3(2) 2(1) 1(2) Mentioned topic Sorted by most recent AU Anonymous User Ricercatore Market Research ### "Attenzione Spoki continua ad addebitare ler icariche anche dopo aver disabilitato l'account" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 3, 2025 Dopo una inziale esperienza positiva, quando ho avviato attività di template di marketing, regolarmente autorizzati, l'account è stato bloccato e addirittura non mi è stato possibile rispondere o inviare msg di auguri per le feste! Una cosa scandalosa! Pros Scarsi a fronte dei vantaggi. Dopo una iniziale attività vantaggiosa con messagistica individuale, Spoki è risultata applicazione che presenta troppi vincoli quando viene utilizzata come sistema di Broadcasting per campagne di Marketing. Cons Sono stato Bannato senza ragioni oggettive e senza essere stato preavvisato. Hanno continuato ad addebitarmi ricariche nonostante l'account sia stato disabilitato e non riesco nè a mandare messaggi nè a riceverli. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT Ramon T. Tecnico Marketing Automotive ### "Ottimo strumento di marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 Abbastanza semplice e intuitivo, il support si presenta cordiale e preparato Pros Gestione delle chat e automazioni perfette Cons Il vecchio sistema di creazione delle automazioni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Michael G. Tatuatore Arts and Crafts ### "Recensione Spoky" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Pros Le automazioni è i video con le spiegazioni dei vari processi Cons Eliminazione dei contatti selezionati, a volte non li elimina Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Simone P. Cfo Luxury Goods & Jewelry ### "Ottimo servizio " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2024 Pros Ottimo servizio , automazioni che aiutano il lavoro Cons Credito non si rinnova automaticamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Giovanna M. Event planner Entertainment ### "Spoki innovativo" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 19, 2024 Pros Un modo semplice per raggiungere diversi acquirenti Cons Abbassamento della soglia qualità ingiustificata Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Ciao Giovanna, Grazie per il tuo feedback. Una delle cose su cui Spoki lavora ogni giorno è fornire un’ esperienza utente quanto più semplice possibile. Per gestire la qualità account è una caratteristica ideata da Meta per far si che il canale Whatsapp resti libero da spam, ti lascio alcuni suggerimenti utili a gestirla: https://support.spoki.it/docs/regole-whatsapp/regole-per-evitare-il-ban-da-whatsapp/ AS Alberto S. amministratore Consumer Goods ### "in fase di test" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 8, 2024 Pros che le persone stando alle statistiche leggono i messaggi in percentuale elevata Cons il prezzo, la lungaggine burocratica, non molto semplice da gestire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Andrea T. Account manager Internet ### "Ottimo servizio per la gestione degli automatismi di Whatsapp" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2024 Pros La facilità di utilizzo e la possibilità di personalizzazione degli automatismi e dei messaggi Cons Che alcune funzionalità sono solo premium Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Grazie Andrea per averci fatto sapere la tua opinione su Spoki. Forniamo la possibilità di scegliere tra diversi piani proprio per adattarci alle esigenze di qualsiasi cliente. Se necessiti di funzionalità aggiuntive al tuo piano non esitare a contattarci, potrai acquistarla separatamente RV Riccardo V. Project manager Automotive ### "Molto semplice" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2024 Pros Quello che mi piace è la semplicità di utilizzo e la possibilità di implementare azioni di marketing automation Cons L’applicazione funziona bene ma è difficile implementare nuove azioni tramite capire. Sarebbe bello se si potesse seguire dei corsi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Ciao Riccardo, ci fa piacere che la tua esperienza con Spoki sia positiva.Nell’ambito della formazione Spoki in Dashboard trovi il corso di formazione e il manuale. Inoltre sono disponibili video riguardati alcune funzionalità su Youtube e inviamo periodicamente nuovi webinar gratuiti su specifiche tematiche. Ad ogni modo, non esitare a contattare il Custumer care, saremo felici di aiutarti EP Eleonora P. Employee Apparel & Fashion ### "Spoki è veramente molto utile " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 20, 2024 Pros 1-Spoki risolve alcuni problemi di Whatsapp, come peer esempio la possibilità di inserire i nuovi numeri dal computer senza usare il telefono. 2-La possibilità di importare liste di clienti permette di risparmiare molto tempo. 3-La creazione di campagne è molto utile per programmare invii di mail massive Cons 1-Non poter modificare i messaggi una volta inviati 2-Non poter cancellare i messaggi se sbagliati Reasons for choosing Spoki \-Molto più completo e semplice da utilizzare -L'assistenza pre e post vendita Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Grazie Eleonora del tuo feedback, siamo felici che tu abbia trovato attraverso Spoki un modo di gestire più velocemente la tua quotidianità. Grazie anche per i suggerimenti che ci hai fornito, appena queste features saranno disponibili per Whatsapp API saremo sicuramente entusiasti nel poterle proporre ai nostri client BD Bruno D. Marketing Automation Strategist Marketing and Advertising ### "Best platform for WhatsApp with ActiveCampaign" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2024 Pros Easy to use, great customer service. It's amazing to use with ActiveCampaign. Cons It's just great. Would be great to have also an app. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Hi Bruno, we are happy that you enjoyed our integration with Active Campaign, we try to simplify the way our customers use Spoki with their management system every day. If you need to use Spoki from a smartphone you can follow these steps and you will receive notifications as a traditional app: https://support.spoki.it/docs/piattaforma/introduzione-alla-piattaforma/ [View all Reviews](https://www.capterra.com/p/252301/Spoki/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. 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