# VISULOX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is VISULOX the right Remote Support solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/252356/VISULOX/reviews

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VISULOX

4.8 (25)

[View alternatives](https://www.capterra.com/p/252356/VISULOX/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of VISULOX

Ease of use

4.4

Customer Service

4.9

## Pros and Cons in Reviews

JT

Jannik T

CEOTextiles, 51 - 200 employeesUsed the software for: 6-12 months.

“We use visulox from everywhere. As we are a completely remote organization, all of our employees as well as our third party partner have secure and centralized access to work together.“

September 22, 2022

SS

Soeren S

IT-System EngineerTransportation/Trucking/Railroad, 10,001+ employeesUsed the software for: 6-12 months.

“The password self-service function is buggy in our enviornment.. a fix is in work but not there yet.“

November 4, 2024

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Access Functional Lead  
Telecommunications  
Used the software for: 2+ years

### "Holistic secure access"

October 19, 2022

5.0

Pros

Visulox allows us to provide holistic external access with comprehensive monitoring while tracking all activities performed.

Cons

The visuolox configuration requires a certain leadtime in order to adapt the settings to the underlying business processes but this will be also the case for most other applications which are highly customizable. So this is not really a disadvantage.

Review Source

SS

Soeren S.  
IT-System Engineer  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great Software "

November 4, 2024

4.0

Great product overall - the implementation process with the support engineers was very quick and simple. They've sized the application perfectly for our enviornment and we are satisfied with the increased productivity compared to "before Visulox". There are still a couple of requested features in work, we requested for overall impreovement - Amitego was very attentive when we requested those and we can't wait to have those also onboard.

Pros

It works - the product is very user and admin friedly. The implementation of automation processes is a great possibilty to enhance the effectivity of the product and causes less manual doings within the software.

Cons

The password self-service function is buggy in our enviornment.. a fix is in work but not there yet.

Switched from

[WALLIX Bastion](https://www.capterra.com/p/173125/WALLIX/)

Update routines with Wallix appeard to be broken - after every update something new didn't work

Review Source

AT

Andreas T.  
IT Administrator  
Telecommunications  
Used the software for: 2+ years

### "Cyta Remote Access"

June 2, 2022

4.0

Pros

Platform independent and up to a degree a clientless approach.

Cons

Rather complex configurations and limitations on the various access methods.

Review Source

Response from amitego

September 22, 2022

We are happy to provide a valuable service to you!

JT

Jannik T.  
CEO  
Textiles  
Used the software for: 6-12 months

### "Collaboration and secure file sharing for us and our manufacturers"

September 22, 2022

5.0

Pros

We use visulox from everywhere. As we are a completely remote organization, all of our employees as well as our third party partner have secure and centralized access to work together. For us its all about compliance and robust documentation who did what where and when. MFA is crucial for us working from remote

Cons

GUI could be more modern but it´s okay and very efficient to work with

Alternatives considered

[WALLIX Bastion](https://www.capterra.com/p/173125/WALLIX/)[Heimdal Remote Desktop](https://www.capterra.com/p/248027/Heimdal-Remote-Desktop/)

Reason for choosing VISULOX

pricing and availibilty of concurrent user licensing

Switched from

[CyberArk Privileged Access Management Solutions](https://www.capterra.com/p/119742/Privileged-Account-Security-Solution/)[Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/)

We are away from cyberark as the support was not there for us. VISULOX is also much more cost-sensitive for us during operation.

Review Source

MH

Michael H.  
Administrator  
Telecommunications  
Used the software for: 2+ years

### "MyReviewforVisulox"

October 30, 2024

5.0

I was the Admin in my Company and I think it is a great Piece of Software. It was allways intressting to work with

Pros

first of all: it works and the support is great if you have an issue

Cons

don't have anything to complain. We got great support and Visulox and if we had outage it was fixed realy fast. There was an longerlasting problem once, with the Gateway, which had to be restarted everytime that occured, but this was just once a problem for customers, after we knew the workarround nobody did recocgnice it anymore (at it is ~5 years ago) So everything is running fine.

Review Source

mK

magnus K.  
CEO  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Third party access platform"

November 24, 2022

5.0

Pros

excellent MFA integration with multiple options.Outstanding vednor support

Cons

GUI could be more modern, but amitego told me that this will be done in early 2023

Review Source

Response from amitego

November 30, 2022

Thank you! Currently we are working under pressure to modernize UX - Be excited!

BS

Bob S.  
Senior Manager of IT Infrastructure  
Telecommunications  
Used the software for: 2+ years

### "Long Time Corporate Visulox Fan"

May 12, 2022

5.0

We are a 10+ year customer and can say we receive top notch support for a solid product that meets our most complex customer support requirements.

Pros

We use Visulox as a gateway to secure our customer support environment; where we securely connect to our customers to support our product implementations. Visulox provides a secure method with key and video logging to meet the most strenuous security & audit criteria. Support is prompt and attune to our environment, which expedites rare but inevitable updates.

Cons

Installation and configuration options can be complex but is also expected in modern complex environments. This is not a knock on the product in any way but leads me to recommend professional services to get it setup to best practice and caused me to offer only 4 stars in some categories of my review.

Reason for choosing VISULOX

We have legacy support solutions in-house that are not as robust as Visulox

Review Source

OK

Oliver K.  
CIO  
Public Relations and Communications  
Used the software for: 2+ years

### "PAM for external users"

November 24, 2022

5.0

amitego support is brilliant

Pros

We are using VISULOX in terms of remote support for vendors, maintaining our interal infrastructure, baiscally remote support for WIN and linux servers and VISULOX is perfect for having reliable performance records

Cons

User experience sometimes is a bit bumpy

Reason for choosing VISULOX

amitego is a german vendor with way more better pricing for us

Review Source

Response from amitego

December 12, 2022

Thank you - we appreciate your honest feedback!

JA

Jacques A.  
CIO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Remote Access Portal for external vendors"

October 14, 2022

5.0

\- VISULOX is our single gate to provide access to our infrastructure and eliminates many pain although sometimes verndors want to bring their own solution, but amitego gets this covered every time

Pros

\- easy deployment - outstanding support - licensingmodel

Cons

\- I don´t really have anything. can´t hear any complaints form staff

Review Source

Response from amitego

October 19, 2022

thank you Jacques! We appreciate honest feedback from your team!

AS

Andreas S.  
IT Consultant  
Information Services  
Used the software for: 2+ years

### "Effortless and fast implementation into the company's infrastructure. Simple to use."

July 5, 2022

5.0

Daily access to customer's networks for administration and support issues.

Pros

Full integratable with other products and apps. Using of existing authentication mechanisms. Convenient in daily using.

Cons

The product fulfills all our needs currently.

Review Source

Response from amitego

September 22, 2022

Thank you" It is worth a lot to us to work together with you

PB

Philip B.  
Director  
Automotive  
Used the software for: 6-12 months

### "Remote Privileged Access Management aus Deutschland"

October 8, 2024

5.0

VISULOX ist unser zentrales Eingangstor für alle externen Nutzer und macht unsere Infrstruktur von außen verfügbar.

Pros

ausgezeichneter Support durch den Helpdesk. VISULOX läuft einwandfrei und wird stetig mit Updates versorgt. Jeder Use case kann abgebildet werden. Sehr guter Just in Time Access

Cons

Teilweise komplizierte GUI aber im Nachhinein macht diese Sinn.

Switched from

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Deutsche IT-Sicherheitslösung und sehr viel angenehmeres Lizenzmodell. amitego setzt auch individuelle Anforderungen um,

Review Source

VB

Valentina B.  
Agricolo  
Farming  
Used the software for: Less than 6 months

### "VISULOX complicato"

November 2, 2023

3.0

Nel complesso una buon software, da semplicare e troppo confusionario necessita di aggiornamenti

Pros

Ha un buon controllo su tutte le risorse aziendali, aiutando a semplificare i progetti, e avere sicurezza all'interno della stessa

Cons

Non mi piace la complessità delle verifiche, troppo complicate e confusionario

Switched from

[Heimdal Privileged Access Management](https://www.capterra.com/p/231179/Heimdal-Privileged-Access-Management/)

Troppo complesso ma buon software

Review Source

Response from amitego

October 9, 2024

Vielen Dank für die Bewertung. Leider gibt es keine VISULOX Installation in Italien mit den angegebenen Kriterien. Melden Sie sich bitte direkt bei uns - wir würden gerne erfahren wie und wo Sie VISULOX getestet haben um zu diesem Ergebnis zu kommen. Mit vielen Grüßen, Team amitego!

AG

Andres G.  
Gerente TI  
Financial Services  
Used the software for: 1-2 years

### "Simple de implementar, inicio de zero trust"

May 12, 2022

5.0

Visulox nos resolvió el tema de uso de conexiones remotas por escritorio para actividades en servidores, dejando evidencia de la actividad realizada por el usuario, a que horas inicio, finalización entre otros, asimismo quito la complejidad de creación de usuarios individuales y aseguro que ningún usuario tenga conocimiento de contraseñas privilegiadas.

Pros

Visulox nos ayudó a monitoreo de actividades del personal sobre diversos servidores, elimino la necesidad de tener un usuario privilegiado de uso multiple y sin tener evidencias de las actividades realizadas, dejando un esquema de control y chequeo visible y auditable.

Cons

El portal externo es complejo de configurar en el sentido de tener que eliminar información para que no sea detectable de primera instancia la solución utilizada, esto por recomendaciones de seguridad de la información.

Review Source

AU

Andreas U.  
ACCESS FUNCTIONAL LEAD  
Telecommunications  
Used the software for: 2+ years

### "Very good and secure software for remote vendor access "

October 19, 2022

5.0

Very fast and extensive support. Always friendly and solution oriented

Pros

We are in close contact with the Vendor and can actively participate in the development. Customers' wishes are taken into account in a timely manner.

Cons

The is currently nothing i can say.

Reason for choosing VISULOX

Filetransfer and Videologgin / Keystroke is not offered in Citrix

Review Source

KL

Kevin L.  
Geschäftsführer  
Retail  
Used the software for: 2+ years

### "Zufriedener Anwender seit mehren Jahren"

May 18, 2022

5.0

Für mich löst es das Problem, das ich sicheren Zugang zu allen Anwendungen und Daten meines Unternehmens bekomme. Auch wenn ich einen mir unbekannten Arbeitsplatz oder Netzzugang nutze.

Pros

Zugang im Büro und von Home office ohne zweiten Faktor aber Zugang über öffentlichen Netzen mit Zweifaktor ist für meine tägliches arbeiten super. Keine unnötigen Anmeldeschritte und trotzdem sicher.

Cons

Das Design ist funktional aber nicht unbedingt State-of-the-Art.

Review Source

GC

Gerson C.  
Oficial de Seguridad Tecnologica  
Information Technology and Services  
Used the software for: 2+ years

### "Visulox"

May 18, 2022

5.0

en términos generales, me parece una muy buena herramienta.

Pros

El software es bastante fácil de utilizar, en cuestión de funciones me gusta mucho la posibilidad de tener un registro de las acciones de los usuarios sobre servidores y la facilidad con que se pueden registrar credenciales para que los usuarios puedan acceder a equipos remotos sin tener que conocerlas, el soporte es uno de sus puntos fuertes.

Cons

En realidad veo difícil encontrar algo malo, en realidad cada una de las funciones que hemos necesitado, las hemos podido usar.

Review Source

SP

Sabino P.  
Administrador de Infraestructura TI  
Financial Services  
Used the software for: 2+ years

### "Muy eficiente"

May 11, 2022

5.0

Muy buena, me ha ayudado mucho en este tiempo de pandemia para el teletrabajo de mis usuarios

Pros

Las grabaciones a sesiones y las sesiones con colaboracion o aprobacion de un usuario

Cons

Que tengo pocas licencias, al principio no lo vimos como una herramienta para teletrabajo pero es muy util para esto.

Alternatives considered

[Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/)

Reason for choosing VISULOX

Costo

Review Source

KG

Kai G.  
Service Owner  
Telecommunications  
Used the software for: 2+ years

### "my Review"

December 20, 2022

4.0

Pros

Great functions, easy to use, good for our business

Cons

it isn´t cloud ready ,yet, because, we want to migrate to the cloud

Review Source

Response from amitego

April 4, 2023

Thank you!

LK

Lynn K.  
Freiberufliche Redakteurin  
Media Production  
Used the software for: 1-2 years

### "Einfacher Zugriff auf Server von überall"

May 30, 2022

5.0

VISULOX funktioniert einwandfrei und der IT-Support ist im Fall der Fälle persönlich außerordentlich gut zu erreichen und hilft auch mal links und rechts aus, wenn Probleme nicht direkt mit VISULOX zusammenhängen

Pros

VISULOX nutze ich persönlich um meinen unterschiedlichen Kunden eine gemeinsame Plattform zu bieten, damit diese sicher auf unsere gemeinsame Arbeit zugreifen können. Egal ob über das MacBook, Handy oder Tablet - Ich habe jederzeit alles dabei. Dazu funktioniert der zweite Faktor für meinen Login mit dem Google Authenticator reibungslos

Cons

Die grafische Oberfläche könnte teilweise ein wenig moderner sein

Review Source

Response from amitego

September 22, 2022

appreciate it!

DT

Dirk T.  
Team Leader  
Telecommunications  
Used the software for: 6-12 months

### "Remote Access"

January 12, 2023

5.0

Very stable solution and excellent support and flexibility

Pros

Secure and easy to use SW.Excellent support and flexibility.

Cons

Not a commonly used and known SW so difficult to introduce in companies already having Citrix based solutions.

Review Source

Response from amitego

April 4, 2023

Thank you! We apreaciate your feedback and are already working on our brand awareness.

AO

Alfredo O.  
Dirección de IT  
Government Administration  
Used the software for: 2+ years

### "Es un producto eficiente y con calidad, apoya en la gestión de seguridad de usuarios"

May 11, 2022

5.0

Permite gestionar el tema de seguridad de la información, por medio de control de acceso privilegiado de usuarios a las distintas infraestructuras, poseyendo una administración centralizada.

Pros

La grabación de las sesiones remotas, la transferencia controlada de archivos y la seguridad para el soporte remoto de los proveedores.

Cons

La Administración de los usuarios y aplicaciones, y la definición de roles para cada aplicación.

Review Source

MG

Martin G.  
GF  
Information Technology and Services  
Used the software for: 2+ years

### "Sicherheit an erster Stelle"

June 13, 2022

5.0

Die Umsetzug der ISO 27001 wird auch für große Infrastrukturen wesentlich unterstützt.

Pros

Der sichere Zugriff auf IT-Infrastrukturen kann sehr transparent abgebildet werden. Das System läuft stabil, auch bei einer Belastung von über 1000 Benutzern.

Cons

Die GUI könnte moderner gestalltet sein.

Review Source

Response from amitego

September 22, 2022

Thank you! In fact, we are currently working on our new look and feel - be curious!

CL

Christoph L.  
CFO  
Information Technology and Services  
Used the software for: 2+ years

### "Teil einer Sicherheitslösung"

May 12, 2022

5.0

Erstellen einer sicheren und überprüfbaren Sicherheitsumgebung

Pros

Die Firma geht auf Kundenwünsche ein. Ist flexibel und hilfsbereit. Ich kenne kein anderes Produkt, welches unsere Befürfnisse in dieser Weise abdeckt.

Cons

Wirkliche Nachteile sind keine bekannt. Ist wahrscheinlich abhängig vom Einsatzzweck

Review Source

ML

Markus L.  
Redaktionsleiter  
Media Production  
Used the software for: 2+ years

### "Endlich wieder ruhig schlafen ...."

May 11, 2022

5.0

Egal ob Mitarbeiter aus dem Homeoffice oder Dienstleister, die remote Support anbieten. Wir wissen immer, wer wann was gemacht hat.

Pros

Dass wir endlich die Gewissheit haben, dass externe Dienstleister nie "unbeobachtet" sind.

Cons

Zu Beginn sehr schwer einzurichten. Aber da ist die Unterstützung durch die amitego super.

Reason for choosing VISULOX

Konzept hat am mewisten überzeugt.

Review Source

MM

Martin M.  
Gerente General  
Information Technology and Services  
Used the software for: Less than 6 months

### "MAyor Seguridad"

May 11, 2022

5.0

Mas que todo es una experiencia comercial . Muy buen soporte comercial para ofrecer estas soluciones.

Pros

Brindar mayor seguridad a la plataforma tecnológica de nuestros clientes.

Cons

No he tenido una mala experiencia con esta marca...

Reason for choosing VISULOX

Por el soporte comercial, pre venta y pos venta.

Review Source

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