--- title: "commercebuild Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about commercebuild Software - reviews, pricing plans, popular comparisons to other Headless eCommerce products and more." source_url: "https://www.capterra.com/p/252467/commercebuild/" page_type: "product" language: "en" --- # commercebuild Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) commercebuild ## What is commercebuild? What is commercebuild? commercebuild is the ERP-First eCommerce Platform & Team Driving Growth for B2B and B2C. We bridge the gap between your ERP and eCommerce platform supporting both B2B and B2C businesses. With commercebuild, you get a fully automated, always-on sales process that enhances customer experience and boosts revenue through self-service transactions anytime, anywhere. commercebuild's native integration to Sage and Microsoft Dynamics Business Central means your ERP becomes the single source of truth, seamlessly connecting your eCommerce platform to your core business systems. Our out-of-the-box solution delivers 24/7 sales opportunities through webstores and customer portals. ## What is commercebuild used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/)[B2B eCommerce Platform](https://www.capterra.com/b2b-ecommerce-platform-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 84% Neutral 10% Negative 6% Starting price CA$500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for commercebuild?[Manage this product listing](https://www.g2.com/products/commercebuild/claim_requests/new?auto=true) ## commercebuild Overview Updated September 2026 AI summary commercebuild provides a cloud-based B2B eCommerce platform designed for businesses of all sizes seeking to manage online storefronts, orders, and customer accounts. It supports catalog management, customizable templates, promotions, and integrations with ERP systems like Sage, with users noting its user-friendly backend and flexible customization options. The platform enables real-time data, multi-store management, and secure electronic payments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### commercebuild 4.2 (31) VS. [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price CA$500 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (31) Ease Of Use 4.0 (60) Value For Money 4.1 (28) Value For Money 3.9 (49) Customer Service 4.6 (29) Customer Service 3.8 (59) ## commercebuild alternatives [OnPrintShop](https://www.capterra.com/p/110250/OnPrintShop/) [4.6 (60)](https://www.capterra.com/p/110250/OnPrintShop/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110250/OnPrintShop/) Highest Rated [B2B Wave](https://www.capterra.com/p/133836/B2B-Wave/) [4.9 (52)](https://www.capterra.com/p/133836/B2B-Wave/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133836/B2B-Wave/) [Candid](https://www.capterra.com/p/237107/Candid/) [4.7 (13)](https://www.capterra.com/p/237107/Candid/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237107/Candid/) [StoreAutomator](https://www.capterra.com/p/180713/StoreAutomator/) [4.9 (18)](https://www.capterra.com/p/180713/StoreAutomator/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180713/StoreAutomator/) ## FAQs about commercebuild Overview ### Which roles and teams benefit most from commercebuild? commercebuild is most used by executive leaders, ecommerce managers, operations teams, and IT staff who need a centralized B2B commerce platform. Presidents and CEOs use it to drive digital sales growth, while customer service, logistics, and finance roles streamline ordering, account management, and back-office workflows through connected systems. Answer based on 31 reviews Overview ### What company size and industries is commercebuild built for? commercebuild is built for manufacturers and other B2B and B2C businesses, primarily small companies at 87%, with Automotive and Wholesale tied as the top industries at 13% each. It also serves midsize firms at 10% and enterprises at 3%, mainly for eCommerce, which accounts for 94% of reviewer use cases. Answer based on 31 reviews Features and Usability ### What are the key features of commercebuild? commercebuild offers catalog management, content management, and website management for eCommerce operations, along with shopping cart, order management, and order tracking. It also includes inventory tracking, shipping management, discount and promotions management, multi-currency, multi-store, data synchronization, reporting & statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does commercebuild integrate with? commercebuild integrates with Sage 300cloud, Sage X3, and Sage 300 for ERP-driven order transfer, customer syncing, payments, pricing, and product data updates between the website and back-office systems. Reviewer feedback centers on these Sage connections, indicating three core third-party platform integrations rather than a broad app marketplace. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does commercebuild offer? commercebuild provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced learning content. Answer based on 4 reviews Getting Started and Support ### What customer support options does commercebuild offer? commercebuild provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Reviewers describe support as responsive and helpful, often noting quick email replies and real-time chat assistance. Some users also mention that the team listens closely and helps resolve issues promptly, even when pricing updates need attention. Answer based on 6 reviews Ease of use ### Is commercebuild easy to use? commercebuild feels easy to use for day-to-day ecommerce management, especially after setup is complete. Admin teams often like the clear backend, pricing controls, and accessible support, while more technical users appreciate customization options. Some teams find content containers, theme limits, and software intersections less intuitive during administration. Answer based on 10 reviews ## Features AI summary Based on 8,724 Headless eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) commercebuild supports all three features that reviewers rate most highly: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses maintain their online storefront, protect customer and transaction data, and handle orders accurately from purchase through fulfillment, allowing teams to run day-to-day eCommerce operations more efficiently. Website Management 4.1 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Data Security 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Mobile Access 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 3.6 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Checkout of online store Catalog Management 3.8 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Data Synchronization 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency commercebuild 34 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - For eCommerce: Intended to be used by online stores - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping. - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.7 (31) 3.7 Based on 31 reviews ## Pricing Value for money 4.1 (28) Basic CA$500.00 Other, Value for money 4.1 (28) 4.1 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (29) 4.6 Based on 29 reviews ## User reviews Overall rating 4.2 Based on 31 reviews Filter by rating 5(14) 4(12) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent HB Heather B. Managing Director Furniture ### "SAGE ERP Linked Webstore - gives us edge over the rest!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2024 We have been using commercebuild for almost 10 years (back when it was XM)! We love our website and have really loved the platform! Pros We love that we are able to link our SAGE accounting system directly with our commercebuild site! Ease of use (once set up is complete), immediate pricing manipulation, and quick customer service response time are among our favorite things! Cons Limitations on "configurator" items and images (sizing and ability for images to change based on the item that is selected). Reasons for choosing commercebuild Because of the overall capability to link with our SAGE platform. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TT Tony T. CEO Medical Devices ### "Perfect for SAGE300" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2024 One of the best experiences I’ve had with a software company of any kind Pros Rock solid ERP connection, great implementation team, amazing day to day support. Most data can be export/imported Cons Better connection to other software like Klaviyo, Favourites for users a little inflexible Switched from [Notability](https://www.capterra.com/p/229356/Notability/) Better ui and functionality, tighter connection with Sage Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SM Steven M. Analyst Farming ### "Good product but room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 20, 2024 It's been pretty good. I like the program and it does the job. However, there is always room for improvement. Pros Pretty easy to use, but difficult to diagnose problems that occur. Training didn't cover all of the options available, so there is a lot that I don't know about what it can do. There might be solutions to some of our issues already in the program and we don't even know about it. Cons We can't modify the documents that get sent to customers (#1 request from our users) and again, I wish I knew what all of the setting actually do. Also, there are desired fields that we would love to be mapped to our ERP, mostly with customers setup. Reasons for choosing commercebuild Because it integrates with our ERP (Sage 300) and it was recommended by our business partner. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BF Bryan F. Web Master and Front End Developer Automotive ### "Great product and people" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 Commercebuild has been fantastic. They have worked with us and listened to our needs and wishes. The support team has been great and they've bent over backwards to help us implement and resolve any issues we've had. They help make my job easier and the website running smooth. Pros The customer service is excellent. The support team is very responsive. The backend can be very user friendly or if you are more tech savvy there are plenty of options to customize and apply your own CSS and Javascript. Cons I would like to see the UX updated on the back end and the checkout pages. I would also like more types of reports. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CA Carlyn A. Administrative Assistant Luxury Goods & Jewelry ### "Commercebuild Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 7, 2023 So far, great job and keep it up to support center! Pros The support center is quick to respond and does a great job keeping us informed about any problems we run into. Cons I can't say how the support center handles more complex issues. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. FD Fred D. President Wholesale ### "Wishing for AccPac and the old webstore" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 October 26, 2023 We are not satisfied with it, it has not proven itself yet.The salesman was all energy and commitment until the sale was done, NEVER heard from him again after the sale was completed. No follow up of any kind.The first consultant did not know how to listen, was constantly pushing his own ideas through. Pros What we were told the system could do for us, and what it actually does are not the same.On our old system we were able to broadcast a seasonal pre-book list out, this was clearly communicated as a requirement. Between Sage 300 and Commercebuild we have never been able to create an internal prebook list, to be sent to our customers, nor can we have one set up internally for order entry as per the prebook price list. Cons Orders that are placed are not sorted /forwarded to each sales rep, We cannot do a group email blast witha specific price list for bookings, there is no option for an "alternative price list, like there wasx Reasons for choosing commercebuild ComputorWorks gives us great support, and if it was not for him we would have moved to another program of some sort. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 3, 2023 Thank you for leaving us a review, Fred. Our team has reached out to you and will continue to do what we can to support you and enhance your experience working with us. CP Christal P. Associate Brand Manager Food Production ### "Excellent Customer Service Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 26, 2023 Overall, I think its a good product. Pros The absolute best feature of using Commercebuild is the chat with an agent. You get real-time help from a solid customer service team that understands your question and responds quickly. They typically have an answer for you within 24 hours or less. Cons Building containers is not that easy or straightforward. Content does not always display properly across different devices. There are some limitations to our theme. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jim W. President Wholesale ### "Ecommerce for distributors" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 15, 2023 Overall it has been a positive experience. The product is very functional and has fit our current needs. Additionally, the Commercebuild staff are really great to work with. Pros The Commercebuild customer support has been very good. The respond quickly to our support tickets and follow-up to make sure we are successful. Cons We manage the back-end of the Ecommerce site in-house and the upfront product training on how to maintain the site was limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Julie M. Digital Sales Manager Sporting Goods ### "\[sensitive content hidden\] & the support team are excellent." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 2, 2023 Pros Generally the software is easy to use and the integration into Sage has streamlined our business processes. Any queries or issues are quickly dealt with by the team. \[sensitive content hidden\] in particular is excellent and very knowledgeable. Cons Some B2C features are lacking, such as integration with Mailchimp which would enable us to utilise abandoned cart emails and personalised email marketing. On the development side, it can take a long time for new features to be implemented and as with every integrated system, there issues from time to time but they are usually quickly resolved. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CS Christian S. CEO Printing ### "Commercebuild is great if you are looking for a modular solution that easily integrates with Sage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2022 Overall experience has been excellent. The build out of the site was smooth. The customer support is really good. Responsive. Informative. Pros Very intuitive. You don't need to be a java expert to be an effective administrator. The user interface is straight forward. Cons Some features aren't available yet. For example, more complex coupon options for potential customers. But Commercebuild constantly adds new functions utilizing user input. Reasons for choosing commercebuild Shopify (or other shopping cart solutions) require more technical knowledge to build/maintain the site. The Commercebuild administrator doesn't require deep technical knowledge, which is a bonus. Furthermore, the integration with Sage is also not as clean (opening the door to potential pitfalls) with 3rd party shopping cards. Commercebuild is fully integrated with Sage. We have had zero issues on this front. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/252467/commercebuild/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.