# commercebuild Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is commercebuild the right eCommerce solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252467/commercebuild/reviews --- commercebuild 4.2 (31) [View alternatives](https://www.capterra.com/p/252467/commercebuild/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of commercebuild Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews HB Heather B Managing DirectorFurniture, 2 - 10 employeesUsed the software for: More than 2 years. “Ease of use (once set up is complete), immediate pricing manipulation, and quick customer service response time are among our favorite things!“ June 4, 2024 Fd Fred d PresidentWholesale, 11 - 50 employeesUsed the software for: 1-2 years. “Orders that are placed are not sorted /forwarded to each sales rep, We cannot do a group email blast witha specific price list for bookings, there is no option for an "alternative price list, like there wasx“ October 26, 2023 BF Bryan F Web Master and Front End DeveloperAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “The support team has been great and they've bent over backwards to help us implement and resolve any issues we've had. “ February 20, 2024 JM Julie M Digital Sales ManagerSporting Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Some B2C features are lacking, such as integration with Mailchimp which would enable us to utilise abandoned cart emails and personalised email marketing. “ February 2, 2023 RS Reiko S Business StrategyPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “It's Customer Service team is unparalleled! If we run into an issue, one email and we get a response within an hour, if not, within minutes.“ June 13, 2022 SD Susan D Accounts RecievableConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “This causes a non user friendly experience, which makes administration for customer facing team members a challenge.“ July 8, 2022 GM Greg M Ecommerce ManagerBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “The software itself has helped us grow and while it has it's limitations our customers enjoy the easy to use layout.“ June 30, 2022 Tony T ITAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Back end is not easy to navigate and looks like it was created in the 90's.“ July 5, 2022 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evan C. OPERATIONS PLANNER Biotechnology Used the software for: 1-2 years ### "Ecological Labs " July 12, 2022 5.0 Pros I enjoy the ease of use in the admin section commerce build provides. I am able to access up to the min site information to include visits, log in's and purchases. The assistance is great from the team and easily accessible through the admin portal on the site. Cons In the beginning things where slow to get started and the training could have been provided better. In the future a power point or video training to new customers I would recommend Review Source Response from commercebuild August 12, 2022 Hi Evan, Thanks so much for the review! Please feel free to reach out to us, if we can help with anything! TT Tony T. CEO Medical Devices Used the software for: 1-2 years ### "Perfect for SAGE300" March 26, 2024 5.0 One of the best experiences I’ve had with a software company of any kind Pros Rock solid ERP connection, great implementation team, amazing day to day support. Most data can be export/imported Cons Better connection to other software like Klaviyo, Favourites for users a little inflexible Switched from [Notability](https://www.capterra.com/p/229356/Notability/) Better ui and functionality, tighter connection with Sage Review Source FD Fred D. President Wholesale Used the software for: 1-2 years ### "Wishing for AccPac and the old webstore" October 26, 2023 1.0 We are not satisfied with it, it has not proven itself yet.The salesman was all energy and commitment until the sale was done, NEVER heard from him again after the sale was completed. No follow up of any kind.The first consultant did not know how to listen, was constantly pushing his own ideas through. Pros What we were told the system could do for us, and what it actually does are not the same.On our old system we were able to broadcast a seasonal pre-book list out, this was clearly communicated as a requirement. Between Sage 300 and Commercebuild we have never been able to create an internal prebook list, to be sent to our customers, nor can we have one set up internally for order entry as per the prebook price list. Cons Orders that are placed are not sorted /forwarded to each sales rep, We cannot do a group email blast witha specific price list for bookings, there is no option for an "alternative price list, like there wasx Reason for choosing commercebuild ComputorWorks gives us great support, and if it was not for him we would have moved to another program of some sort. Review Source Response from commercebuild November 3, 2023 Thank you for leaving us a review, Fred. Our team has reached out to you and will continue to do what we can to support you and enhance your experience working with us. HB Heather B. Managing Director Furniture Used the software for: 2+ years ### "SAGE ERP Linked Webstore - gives us edge over the rest!" June 4, 2024 5.0 We have been using commercebuild for almost 10 years (back when it was XM)! We love our website and have really loved the platform! Pros We love that we are able to link our SAGE accounting system directly with our commercebuild site! Ease of use (once set up is complete), immediate pricing manipulation, and quick customer service response time are among our favorite things! Cons Limitations on "configurator" items and images (sizing and ability for images to change based on the item that is selected). Reason for choosing commercebuild Because of the overall capability to link with our SAGE platform. Review Source SM Steven M. Analyst Farming Used the software for: 2+ years ### "Good product but room for improvement" February 20, 2024 4.0 It's been pretty good. I like the program and it does the job. However, there is always room for improvement. Pros Pretty easy to use, but difficult to diagnose problems that occur. Training didn't cover all of the options available, so there is a lot that I don't know about what it can do. There might be solutions to some of our issues already in the program and we don't even know about it. Cons We can't modify the documents that get sent to customers (#1 request from our users) and again, I wish I knew what all of the setting actually do. Also, there are desired fields that we would love to be mapped to our ERP, mostly with customers setup. Reason for choosing commercebuild Because it integrates with our ERP (Sage 300) and it was recommended by our business partner. Review Source RS Reiko S. Business Strategy Printing Used the software for: 1-2 years ### "Post implementation support is first class!" June 13, 2022 5.0 We could not recommend commercebuild enough to anyone looking to revamp its website and implement an e-commerce option. Pros We chose commercebuild from a long sheet of vendors that we selected. We desperately needed to revamp our website and implement a shopping component to it. From initiation to completion, commercebuild kept us on schedule and on budget. For those things that were not covered in the budget, commercebuild was up front and clear about any incremental costs, so we felt as if there were no hidden fees. However, commercebuild's true strength is in its after market support. It's Customer Service team is unparalleled! If we run into an issue, one email and we get a response within an hour, if not, within minutes. Most of the time, the issue itself is resolved within the day. We might have had one or two projects/issues that took more time, but none that hindered our business in any material manner. Commercebuild Customer Support team is truly amazing! Even if there are limitations to the site (on the rare occasion), the team will help to brain storm alternative solutions, so they end up acting as true partners/consultants to our website. Of course, commercebuild was not the cheapest vendor that we were considering. They were in the mid-range of vendors, which we were targeting because I often believe you do get what you pay for. What I can say without doubt is that commercebuild is the very BEST value for money one can find. Cons From time to time, we will have an idea for our website that is not possible to execute due to the limitations of the website. For example, we wanted a particular font to be on the tool bar but it could not be added to the site. However, the commercebuild team helped us to build around its site so that we were able to ultimately get the font we requested. Review Source Response from commercebuild August 12, 2022 Thanks for the great review, Reiko! Our team are available to help, if you require any support. KAM Karen Ann M. Website & Marketing Administrator Warehousing Used the software for: 2+ years ### "Commercebuild is Dummy Proof" June 30, 2022 5.0 My experience has been very positive. I feel I have developed a good relationship with my "problem solvers" and I appreciate their patience with me. Pros Support has been fantastic and very responsive. I like the chat button for the administrator. If I'm stuck trying to do something or can't find where to add to my content I can get an answer within a short amount of time. The software is easy to use even for a novice. Cons There are very few issues, and the ones that exist are minor so it's very difficult to criticize the platform. It can be slower when we are looking into doing some specialized content but I've noticed that the team has expanded and response time is much quicker. The last time we asked for something they were so quick we weren't fully ready to integrate! Review Source Response from commercebuild August 12, 2022 Thanks for the great review, Karen! If you ever require any support, please reach out to our support team who will be happy to help! BF Bryan F. Web Master and Front End Developer Automotive Used the software for: 2+ years ### "Great product and people" February 20, 2024 5.0 Commercebuild has been fantastic. They have worked with us and listened to our needs and wishes. The support team has been great and they've bent over backwards to help us implement and resolve any issues we've had. They help make my job easier and the website running smooth. Pros The customer service is excellent. The support team is very responsive. The backend can be very user friendly or if you are more tech savvy there are plenty of options to customize and apply your own CSS and Javascript. Cons I would like to see the UX updated on the back end and the checkout pages. I would also like more types of reports. Review Source VR Verified Reviewer President Wholesale Used the software for: 2+ years ### "Solid software choice for Sage 300 integration" July 5, 2022 4.0 Pros Commercebuild easily allows us to integrate Sage 300 with our website for online ordering/account viewing. Admin/maintenance is fairly easy for the most part. You don't need to be a web developer for the day to day maintenance and updating needed for your website. The user manuals/reference are all quite helpful and the new chat features with the developers make problem resolution quick and painless. Cons Product setup/listing can be quite tedious and involve many steps. Variant products tend to be the most complicated but once you have the process down it doesn't seem as daunting. Review Source Response from commercebuild August 12, 2022 Thank you for taking the time to leave us a review! We appreciate your time and feedback. VR Verified Reviewer IT Automotive Used the software for: 2+ years ### "Good integration with Sage but lacking on the front end and back end environment" July 5, 2022 4.0 Pros Integrates decently with Sage and has a great set of features Cons Support is less than stellar. Slow to respond. Front end lacks polish and uses dated templates. Back end is not easy to navigate and looks like it was created in the 90's. Review Source Response from commercebuild August 12, 2022 Thank you for your review! Please reach out to our support team if we can support in any way. AR Andrea R. Order Support Telecommunications Used the software for: I used a free trial ### "Happy customer" June 30, 2022 4.0 Pros Product is easy to use and was easy to implement Cons Learning curve switching from previous software Review Source Response from commercebuild August 12, 2022 Hello Andrea, thank you for taking the time to leave us a review! We appreciate your time and please remember to reach out to our support team if we can assist with anything. CA Carlyn A. Administrative Assistant Luxury Goods & Jewelry Used the software for: 1-2 years ### "Commercebuild Support" November 7, 2023 4.0 So far, great job and keep it up to support center! Pros The support center is quick to respond and does a great job keeping us informed about any problems we run into. Cons I can't say how the support center handles more complex issues. Review Source JW Jim W. President Wholesale Used the software for: 6-12 months ### "Ecommerce for distributors" March 15, 2023 4.0 Overall it has been a positive experience. The product is very functional and has fit our current needs. Additionally, the Commercebuild staff are really great to work with. Pros The Commercebuild customer support has been very good. The respond quickly to our support tickets and follow-up to make sure we are successful. Cons We manage the back-end of the Ecommerce site in-house and the upfront product training on how to maintain the site was limited. Review Source GM Greg M. Ecommerce Manager Business Supplies and Equipment Used the software for: 2+ years ### "A Good Solution For Small Business" June 30, 2022 3.0 Overall the team and support around the platform are excellent. They help troubleshoot issues and are proactive in providing solutions where needed. The software itself has helped us grow and while it has it's limitations our customers enjoy the easy to use layout. Pros The website is very intuitive and easy to use. Essentially a cookie cutter templated system that even people with little to no coding or design experience can build on. The categorization of products and synchronization to our SAGE ERP & CRM is flawless and changes made in SAGE are frequently represented on the website within minutes. Cons Given the nature of our business we are yet to be able to find a solution that provides fully accurate shipping costs to our customers. This has resulted in some headaches and a one size fits all workaround being implemented. Other features we wish we had were the ability for reoccuring monthly orders, multi currency features and a more robust promotions module. Review Source Response from commercebuild August 12, 2022 Thank you for leaving us a review, Greg! We have sent you an email to find a time to chat about how we can work to improve your experience working with us. CS Christian S. CEO Printing Used the software for: 2+ years ### "Commercebuild is great if you are looking for a modular solution that easily integrates with Sage" November 25, 2022 5.0 Overall experience has been excellent. The build out of the site was smooth. The customer support is really good. Responsive. Informative. Pros Very intuitive. You don't need to be a java expert to be an effective administrator. The user interface is straight forward. Cons Some features aren't available yet. For example, more complex coupon options for potential customers. But Commercebuild constantly adds new functions utilizing user input. Reason for choosing commercebuild Shopify (or other shopping cart solutions) require more technical knowledge to build/maintain the site. The Commercebuild administrator doesn't require deep technical knowledge, which is a bonus. Furthermore, the integration with Sage is also not as clean (opening the door to potential pitfalls) with 3rd party shopping cards. Commercebuild is fully integrated with Sage. We have had zero issues on this front. Review Source SD Susan D. Accounts Recievable Consumer Goods Used the software for: 1-2 years ### "one small review" July 8, 2022 4.0 There are several places where commercebuild and our other software intersect that do not mesh well. This causes a non user friendly experience, which makes administration for customer facing team members a challenge. Pros I do like how visually pleasing it is. Interface is nice and clean and there isn't a lot of clutter. Cons Integration with our other software has been a challenge. \` Review Source Response from commercebuild August 12, 2022 Thank you for leaving us a review! We appreciate you taking the time! MS Megan S. Purchasing and Accounts Manager Medical Devices Used the software for: 1-2 years ### "Megans Commercebuild Review " July 14, 2022 3.0 Implementation went very well and we were well supported. I feel our pain point now is growing with the program and lack of updates / new initiatives i.e expanding some of our wish list items. Pros As someone who does not specialize in coding or website building this was/ is easy to grasp and user friendly. Cons We are limited to some things like our promotions module and product add ons in the cart. I know we have made some requests , but it seems like perhaps expansion / new programming is not necessarily easy to implement or not a priority. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We needed integration with our ERP system Review Source Response from commercebuild August 12, 2022 Hi Megan, Thanks so much for taking the time to leave us a review! We have reached out to you via email to chat further about how we can improve your customer experience. Thank you! KA Kimberly A. customer service Automotive Used the software for: 1-2 years ### "Commerce Build is a solid base. " July 5, 2022 5.0 It is a solid website that needs some polishing here and there is specific areas. Pros Being able to sort customers by name and email address. It makes it easier to find their orders quicker. Cons The search functionality is getting better, but it does need more help. Customers are having issues with the recaptcha. After entering their card information and trying to submit the order, the website has some trouble loading. We have had several customers place orders a second time and be upset when they are being charged twice. Reason for choosing commercebuild I was not part of the process for selecting a new website hosting service. Review Source JM Julie M. Digital Sales Manager Sporting Goods Used the software for: 2+ years ### "\[sensitive content hidden\] & the support team are excellent." February 2, 2023 4.0 Pros Generally the software is easy to use and the integration into Sage has streamlined our business processes. Any queries or issues are quickly dealt with by the team. \[sensitive content hidden\] in particular is excellent and very knowledgeable. Cons Some B2C features are lacking, such as integration with Mailchimp which would enable us to utilise abandoned cart emails and personalised email marketing. On the development side, it can take a long time for new features to be implemented and as with every integrated system, there issues from time to time but they are usually quickly resolved. Review Source CP Christal P. Associate Brand Manager Food Production Used the software for: 1-2 years ### "Excellent Customer Service Team" September 26, 2023 4.0 Overall, I think its a good product. Pros The absolute best feature of using Commercebuild is the chat with an agent. You get real-time help from a solid customer service team that understands your question and responds quickly. They typically have an answer for you within 24 hours or less. Cons Building containers is not that easy or straightforward. Content does not always display properly across different devices. There are some limitations to our theme. Review Source PC Phillip C. IT Assistant Retail Used the software for: 2+ years ### "commercebuild review" July 6, 2022 5.0 Pros The ease of integration with our Sage X3 system is extremely beneficial. The quick update times from Sage X3 to the website ensures that price and product updates are always up-to-date. Cons We sometimes run into issues where pricing does not update on our website from Sage X3, which usually requires some of our pricing database tables to be truncated. Despite this small issue, the support team is always readily available to assist. Review Source Response from commercebuild August 12, 2022 Thanks for the review Phillip! Please remember to reach out to our support team with anything you need. RH Robert H. President Industrial Automation Used the software for: 2+ years ### "Commercebuild" July 13, 2022 1.0 Not good! At first there were accounting/contract mistakes and they overcharged us over and over again. Pros Integration with Sage. Other than that it is hard to use and doesn't allow price changes on the fly. Cons It is hard for us to use and doesn't allow pricing on the fly. Reason for choosing commercebuild Integration with Sage 300 Review Source Response from commercebuild August 12, 2022 Hi Robert, Thank you for taking the time to leave us a review. We have personally reached out via email to see how we can work with you to create a better experience going forwards. Thank you. RK Robert K. Systems Analyst Environmental Services Used the software for: 2+ years ### "This is a great product for a solution that can integrate with our ERP system" July 8, 2022 5.0 Great and only getting better. Pros Very easy to use. The integration with Sage 300 is fantastic and nearly flawless when it comes to order creation and data replication. The helpdesk is fantastic. Cons Development of issues and errors takes quite a long time Review Source Response from commercebuild August 12, 2022 Thanks for the great review, Robert! We appreciate it! Please reach out if we can support in any way! PC Patty C. Account manager Apparel & Fashion Used the software for: 2+ years ### "Commercebuilder Review" July 5, 2022 5.0 I use this product multiple times a day and never a glitch or slow response time. Pros Product is VERY user friendly, easy to navigate. Cons Being able to update Pre-authorization information. Review Source Response from commercebuild August 12, 2022 Thank you for your great review and for being a valued commercebuild customer! Our support team are always available to help, if you require assistance. LF Linda F. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied customer" July 4, 2022 5.0 Pros The support is fantastic, very efficient and respond very quickly! Cons Promotions module is limiting and not as flexible as we would need them to be. We would need more promotional options which are standard without having to pay extra to achieve Review Source Response from commercebuild August 12, 2022 Thank you for the lovely review! We appreciate your time and custom! Please feel free to reach out to our support team if there is anything we can do to help! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.